**STAY AWAY**…read more Requested a quote for disposal and faucet replacement. This person was the first to respond and very quick to set up an appointment. Requested $89 up front to secure appointment. Day of the appointment came and I texted to verify arrival. I received no response. I tried to call the number I was texting. It clearly went to this person's phone; however, it immediately went to voicemail. It has been a week since I've received any communication. I've asked him to simply send the money back, but I'm sure it's long gone. DO NOT USE THIS BUSINESS.

Unprofessional, unreliable, and unresponsive…read more Scheduled service to install gas shutoff valve via Yelp. Did not show up. Plumber called the next day around 4PM, sorry he didn't get the Yelp notice until the next day. Asked if I still need service and said he was available now and his GPS was 29 minutes away from my address . Half hour later or so I got a text asking to send a pic of the current piping so he could get the right valve. Sent a pic, including a yard stick for perspective Over an hour later a plumber named Jason finally shows up, looks at the gas line and says he has to go to "Big Box Store". "Big Box Store" is about a 10 minute drive. Forty five minutes or so later Jason returns and tries a couple of valves. A few minutes later Jason tells me that I have old pipes and the valves don't fit. He has to go to a plumber supply store to find an adapter. At this point it's after 7PM and Jason says he will have to come back tomorrow afternoon. Jason snips the female adapter off the existing flex tube for reference. Then he says to pay him half the quote now and the other half tomorrow. So I get my check book. Jason balks and says he can't get to the bank anytime soon, can I pay cash. I ask for a receipt, expecting some kind of professional receipt. Dude tears off a piece of paper and writes in pencil how much I paid, how much I owe, the date, and a scribble that I assume is Jason's signature. Jason packs up his tools, but not before asking which tools are his and which are mine... Around noon the following day, I sent Jason a text asking if he found the right valve. Jason texts back thanking me for reminding him. A few minutes alter Jason sends me a text to send him a text when I get home from work.. When I left work, I sent him a text that I should be home in 20 minutes. I get home and had not received a reply so I call Jason and get no answer. A few minutes later, Jason sent a text that he will be there shortly An hour later I call for an ETA, again no answer. I get a text that he hasn't forgotten me, but needs to go get fuel. It doesn't take an hour to go to the gas station. An hour after that, Jason sends another text that he will be a few more minutes because he is trying to figure out how to get fuel. After another hour, I called Jason and this time he actually answers. Sorry bud, I don't have any diesel or any money for fuel or smokes. Can't get out to there tonite. At this point I'm not too pleased and remind Jason that he's not the only one without any gas. He turned off the main last night so I don't have heat or hot water. I paid in cash last night. How you does he not have any money for fuel? Eventually, Jason is like "Alright man, I'll go to 'Big Box Store' and pick up a valve". So I had to remind him about going to look for the adapter. I got the feeling that Jason had totally forgotten what happened the previous day Oh yeah yeah yeah, now Jason remembers. So he doesn't have a valve or an adapter, but he does has a cap. He'll be out soon to put a cap on the open gas line in the kitchen. Then Jason laments that he might run out of gas but he will be out soon. Needless to say, Jason never showed. I think he realized a gas valve was more than "The Master Plumber" could handle. So he cashed out and left me literally in the cold Stay away from this guy.

Tried to hire them for a job, all I got was a vague runaround from their AI chatbot. Went with a…read morecompetitor.

We noticed the plunger in our master bathroom sink would not close to fill the sink…read more We contacted the business, and they were very responsive and made an appointment to come within 48 hours. They diagnosed the problem and gave us a couple of options. We decided on purchasing our own hardware and having them install. The technician was on time and had everything to complete the job. He was in and out in a very short time leaving it professionally finished.

Very friendly. Very professional…read more Job execution was good. We appreciate the technician's positive attitude. Thank you.

No show. Was told plumber would be here between 9-10pm. Waited till 1130 pm and no communication…read morewhatsoever from the plumber. Called company 3x and it was a answering service. Was told plumber would call this 3 separate times and not one word. Still nothing from plumber and it is 830 am. Will never call this company again and I would not recommend anyone else to use them. Terrible customer service.

Had a clogged sink, which required snaking. Quoted 150 but clog was more in-depth, and was charged…read moremore, perfectly normal. The first day cost me 300, then said he had to come back the next day which cost 300 more. Was some shady pricing. In total cost me $600 and the drain was still clogged. Called the rotor-rooter company after 5-star plumbing and the guy unclogged it in 10 minutes which cost $420. I would not recommend 5-star plumbing, I believe the plumber to be inexperienced and slightly shady in pricing. Stick with the pros Reply to owner: I see you changed your first reply which is fine ( in photos). If you no longer wish to refund me. To reply to my issues: you said a price via text of 300 dollars then sent me and invoice for $360,( in photo) citing you checked the pipes. Only after being confronted with the issue, did you come up with "I went over the rental time for the snake, therefore I would be charged" This is my issue, besides another company coming in and resolving the issues in less than 30 mins. You told I had a collapsed pipe in the front yard (photo), to which roto-rotor found no evidence.(photo)

Worse service and crooked plumbing service ever, very shoddy and shady business. It's ran by a…read morehusband and wife team that essential want to get quick money and move on without fixing the problem. They also run under Underbudget plumbing name. Be ware and save your $$ and don't use them. Our management company has used multiple contractor in the past and this is a worse one. We love to support small businesses but this one is definitely a very shady one.

Shawn was efficient and went above and beyond with his work. We hired Shawn to hydro jet our roof…read morevent due to a blockage in our line. Not only did he do this quickly, but he worked around our needs. When we let him know we put our dogs out back, he was happy to get to the vent from the front yard. Shawn then snaked our line after the hydro jet just as a second precaution. And to our surprise, Shawn even cleaned our sink which had sitting water and gunk for multiple days. Shawn was extremely well priced and I would hire him again tomorrow. Would recommend to anyone needing plumbing help! We were able to get a quote from him in a matter of minutes. Give him a call for any plumbing needs!

What I thought was a good honest business man turned out to be a disrespectful crook. He performed…read moreseveral services our property. The last was a pretty big job. Less than two weeks after the job the same problems are happening. When he old is what he did would fix the problem. When advised of the problems he said his work had nothing to do with it. Then when the same problem occurred again he said he was too booked to Followup when we now have two non working toilets, water shooting out the clean out in garage. This is after having our pipes redone by this business, having our main hydro jetted, both toilets snaked and more. His response was so rude and disrespectful I was so taken back. I will have another company look at the wok he did and will pursue legal actions if he was negligent on our job. Don't use this guy! He doesn't guarantee his work. He thinks giving you a discount means he can treat you disrespectfully and do shotty work.

Although we decided to not proceed with the sewer line replacement and to sell the house "as is",…read more we were in very impressed with the thorough A1 estimate given by C J Pedroza. He took the time to map out exactly where our buried sewer lines were located and used his camera to get a thorough understanding of the problem. (By way of comparison, we had another estimate that just stated how much it would cost for each five feet of work, with no deep inspection.) CJ's estimate was very detailed and seemed to cover every issue that we would encounter. The overall estimate price was on the lower side of the four estimates we received. Once this house sells, we will definitely recommend that the sewer work be done by A1!

They need better plumbers who know what they are doing. Lied about how much they would charge me…read more Dug up my driveway when it did not need it because the problem was a leaking valve right at the meter. And when they tried to replace the concrete, they plastered over the cover hole, and did a shitty job in general. Can't wait to see the first person who tries to open it to read the meter! Not my problem, It is A1's problem. They suck!!!!!

Contacted Sean to temporarily move and cap a gas line in our crawl space so that joist could be…read morerepaired. spoke with John and explained what I needed done. He understood what I wanted done and asked several questions about access, existing pipe, other gas appliances etc. Him asking questions and explaining what may need doing gave me a sense that I contacted the right company who was familiar with working on gas pipes. Sean came by to look at the pipe a few hours later and promptly completed the work then. He will return to reinstall the pipe after the joist is repaire. No payment until then. Great experience and very professiona.

I contacted to get a quote on changing some faucets and pointed out to him that I do live in a…read moretrailer in Derby run. And without a moment's hesitation, he replied, it would be out of my budget. He continued in an unwanted text exchange of insults.

You can probably discern that this will be a VERY positive review, it may also be a bit longer than…read morethe average. So, if you just want to know, were they good, were they timely, etc. they were 5 stars all around. But, if you want to know how truly exceptional Drain Wizard was, read on. About three months ago the sewer line at one of my properties began backing up into the house. I tried my plumber of 30 years who was unsuccessful at breaking the clog. Another plumber came out with a bigger machine and successfully (for a while) opened the line. It dawned on me that I had a specific sewer line insurance policy. The policy and the insurance company also did a great job, but that is a different review. We had several large companies out to diagnose and fix the problem enough times that $2,000.00 of my $5,000.00 insurance cap was used. At this point my research pointed me to Drain Wizard. When the technicians came out with all the right equipment to do the diagnosis. They pinpointed where the issue was and after some negotiation with the insurance they released the remainder of the 5k and I added an extra 1k to have the Drain Wizard team come out and do the final fix. After several hours of digging the tech called me to say the found the problem. What they discovered was that when the power company buried the power lines they drilled through my sewer line with the electrical line. the Drain Wizard team worked with the power company to rectify the problem until 10 PM when they were finally successful. Drain Wizard saved me cutting down a mature tree which the the other companies identified as the problem. It was not the problem. Would give DW 10 stars if I could.

I called this company for Drain cleaning services. They didn't have anybody the day I called but…read morethey made an appointment with me for the next day. The next day came and went they never showed up. I called the office and according to the office manager she claimed that no one had ever made an appointment. I don't think this Company's got their shit together.

Our kitchen sink drain and garbage disposal clogged. It wasn't an easy fix, so I reached out…read morelooking for a plumber. Jason responded quickly and I called him back. He was able to come out the same day to fix it. He was running late from a previous job, but he was very good about texting and giving updates on his arrival time so we weren't left hanging. He quoted a price, fixed the problem, and stuck to the quote. Very friendly and professional. I highly recommend him of you have any plumbing issues.

I wanted so badly to hire Jason to help with a washer standpipe drain that was clogged. He was very…read morepersonable via Yelp project messaging and I had high hopes. We agreed on an appointment window between 2-4 pm the following day. I sadly did not hear from him. I called a little past 4 and I believe his wife answered she was very kind and VERY apologetic about not being in contact with me about another project that Jason was tied up with but assured me he will get by after while. I received a text around 5:45 saying I was not forgotten about he was heading to me soon. Then around 7 pm he asked me if between 8-8:30 was okay. I responded that it was far too late for me unfortunately because I had to put my kids to bed. He then proposed that he can be at my home the following day at 1pm and will give me a 10 % discount for the inconvenience. I agreed and the next day I hadn't heard from him. I texted to confirm at 12:45pm if we were still set for 1pm, no response. Around 1:30 I ultimately had to text him and say I went with someone else. He responded an hour and a half later apologizing. While I do not doubt his knowledge and expertise I do believe some improvements could be made with scheduling and customer interactions I do wish the best for this company and hope they improve with others!

Everything went extremely well. Called Just In Time plumbing to check out my annual tankless system…read morecheck out. Ryan came out this year. Last year Justin came out. Ryan called before he headed my way and got here on time. He checked out my system and noticed a problem. He took care of the problem and there was no need to order a part. His knowledge, experience, and personality were great. I've used Just In Time for a few years now and I trust them. Wouldn't use any other company. I'm very comfortable with them and pricing is what it should be.

I needed a plumber to fix an issue today . They responded promptly, had a technician out with 6…read morehours. Fixed the issue. Ryan was very pleasant, explained everything. Great experience and straight forward pricing. THANKS