I always feel badly writing a negative review and I've been debating whether to post this. The truth, however, is I actually do not understand how they are doing such a terrible job. They have rolled out an app menu - which from looking at other recent reviews is perhaps a new thing. If so, they really may want to rethink it - or at least how they are implementing it. There literally appears to be no service aside from their bringing the plates you order. The problem is that this cuts out virtually all human interaction. It was over 90 degrees outside. However, despite there being only one other party in the restaurant and what appeared to be 8 or so staff, they brought no water. I had to find someone to ask. When they finally brought the food, they forgot to bring any silverware. Again, had to find someone to ask. And more generally, it would be nice to at least have one or two courtesy visits to the table. Do you need any help with the menu? How is your meal? The problem is the staff - not mean, but very young, seem to have little management and no real sense of accountability to creating a nice experience for the table. The food was actually not horrible. However, I can honestly say I do not believe I will go again. It's a free country, and if they can pull off running a restaurant like this that is their prerogative - but that doesn't mean that customers are going to want to eat here. My guess is they will either need to reevaluate their approach or they will be out of business soon. Maybe consider a hybrid - ie offering the app as an amenity. But as is, they have a staff that currently seems to think their role is limited to bringing your food and then chatting among themselves in an otherwise empty restaurant. What they should be doing is helping to create an experience that will make customers want to come back. This review is frankly in the hopes that someone on the ownership side may read this and realize that they've got a problem on their hands. read more