I have never written a yelp review, but felt compelled to do so after my thick curly hair, which I have been growing out for over seven years, was quickly cut off and ruined in under an hour. Where are my curls? Where is the thickness that once was? I guess they are down a drain somewhere, never to be seen again. Let me start this horror story from the beginning, so that all my friends with curly, thick hair are forewarned.
As my curly hair friends know, finding a hairstylist that knows how to cut curly hair well is almost impossible. It's almost like finding a unicorn in the park. Actually, that might be easier. And, after moving to Boston in 2019, I was so scared of getting my hair cut that I actually was flying back to San Diego to see my hairdresser every six months, as she was the only one I trusted to not butcher my hair. As I look back at old pictures of my long, thick hair and bouncy curls, I can only cry, wishing I had spent the money to fly back to San Diego, as I now have to wait another six years for my hair to return to its former state....(pause for me wiping tears off my computer screen...)
Ok...onto the review...so I was informed that this stylist, whom I will refer to as P, was very skilled and knowledgeable about thick, curly hair. I tried to have a consult with her first, but trying to get an appointment was extremely difficult. I was assured, over and over again, however, that she was great with my hair type. As I sat in her chair and we discussed the intended plan, it was to simply clean up the cut and keep the hair long. I could immediately tell that she was rushed, however, and when I asked if I could pull down my mask so that she could take a better look at my face to ensure the front pieces would frame my face properly, she said that she was pretty sure she had a handle on this.
Well, an hour later, I can assure you that she did not. She cut my hair so quickly that I honestly had no idea what was happening; hair was flying to the right and left, as she chatted away, and I thought, "Wow, this is really great. I've never had my hair cut so quickly." Ha! The joke was on me as before I knew it, my hair was thinned out and feathered. Yes, my friends, the haircut was out of a 1970's movie. While it looked cool for a moment, it definitely was not cool in the long run and here's why...after a week or two of trying to figure out what the heck was going on with my hair at home, I noticed that chunks of it were falling out. Yes ladies, huge, long pieces of my hair were falling on my bathroom floor, on my bed, on my carpet...you name a surface and there was my hair. Not only was my hair falling out, the cut was totally unflattering AND uneven. Yes, I said it: she cut it so quickly that it was uneven. The left side of my head had less hair than the right side and still does for that matter, as it was chopped off and can't be glued back on my head like a Chia pet.
Well, the saga continues...so, I call the salon and express my dissatisfaction with the cut. I was informed that they have a "redo" policy. Really? So, you want me to go back to the person who gave me a crooked 1970's mullet cut and give her another shot at it? Heck no...once I shared that I would potentially like a refund, I was told, the next day, that if I wanted a refund that I could no longer come to the salon for any other services. This response really pissed me off, as I was seeing a colorist, whom I adore, and still do, as she is fabulous. So, I thought about it, and when offered the opportunity to see a different stylist, I accepted...
And the saga continues...When I walked in, there was no one else in the salon. It was as if they didn't want anyone else around to here or see me, which made me feel as though I had done something wrong. I was directed to see M. She was very sweet and kind, and told me that my "textured, thick" hair was "difficult," so she could see how it could be problematic. Before I go off on another long rant, let me say that if you are a hairdresser and can't work with ALL types of hair, then you should not be in the business of cutting or styling hair. But, M said she could fix it up a bit and I really thought she could...wrong again.
Here I am now, with my hair still falling out from what I can only imagine is the angle and way in which P first attacked my hair, and then the addition of M making more crooked attempts at fixing it, and having to look at myself in Zoom meetings every day...HORRIBLE..So, Salon Marc Harris...go ahead and ban me from your salon. There is no need to color my hair, as it is falling out, and there is no refund that can replace years of beautiful, thick hair growth. Nothing.
I have gladly taken my business elsewhere, to a minority and woman owned salon, and am so glad I did. As soon as I saw the hairstylist, she combed through my hair with a look of horror on her face, confirming that it was indeed uneven.
So, my friends with curly thick hair...you have been warned. read more