I returned three items of clothing the same day I purchased them after trying them on at home,…read more(they had no dressing room), but after leaving the store and a second look at the refund amount I realized it was short a few dollars. I returned and brought it up to the girl at the front desk who sold the items. After staring at her computer for a good 15 minutes, she told me "I didn't return your tax because tax is not refunded on returned merchandise." When I asked her if she honestly thought customers still pay taxes on items they have returned, she looked frazzled and spent another 10-15 minutes on her computer trying to come up with an answer. When she realized I wasn't going to just walk away and let her keep the tax amount, she said "Ok, I'll refund your tax" as if she's doing me a huge favor and making an exception. But even then she gave no receipt for the returns. When I asked for a receipt, she told me: "We don't give receipts on returned items. They're given only for sold items." I asked if she had a pen and paper. She said yes, and just stared at me. So I said, Can you write on a piece of paper that I returned these items and am due a refund? By this time, visibly fed up with her customer asking for something I should have received without asking, she writes on a Post-It note pad "Items returned 8/22." After my experience, I was surprised to see the additional tax actually refunded on my credit card. I was honestly expecting a few more back & forth discussions that led nowhere. What should have been a simple return became an unnecessarily aggravating experience with someone who clearly needs training and basic common sense, like merchant can't keep the tax charged on returned items, or that a customer needs to be provided proof of return. Just goes to show your employees can cost you much more than you realize. They lost my business for good. I'm new in the area and was looking for a new hairdresser but given my experience, there is zero chance I'll ever step foot in this place again.

Always a joy to have my cut and style with Evelyn!! Such a ray of sunshine!! Great knowledge of…read morehair products, too!

I have been using this salon since it opened. Tracy always does an amazing job!…read moreI have used this chain of salons for more than 20 years. I have cut and highlights and have never been disappointed.

I had been looking for a new salon that can color dark hair to blonde with color, without breaking…read moreand just knows how to treat colored hair and I saw reviews on this salon and booked my first appointment with Sarah. She was so pleasant and I showed her what I wanted and she exceeded my expectations. I am sold. I am booking my elderly mom an appointment next. I am so happy I found someone! The location is very cute and clean.

Made an appointment with her because she was recommended. It was my first visit. She works out of…read moreSei Bella Salon so there are other stylists in the shop in an open space. I went in and was not greeted by a single person so I just sat down. Not very welcoming. As other clients left after finishing their service, as soon as they were out the door, the stylists are talking about the person who just left. They did it with each one and I saw 3 different clients leave during my wait. WOW! So of course I knew as soon as I left they would do the same thing to me. Who the heck wants to deal with that?! Grown women acting like a bunch of high school girls. I don't have time for that not to mention how unprofessional it is. There are plenty of stylists out there. I'll be skipping this salon thank you very much.

Shelby is amazing and so friendly and helpful! I'm always nervous to cut my hair but had so many…read moredead ends I knew I needed help. (I get my hair cut like once a year at most) She got me in super quick and got out all those bad split ends, and my hair is so healthy and beautiful now!! I also decided after a few weeks I need a Brazilian Blowout and Shelby again worked me in as soon as I asked and I love my hair now so so much, I can't believe I used to be nervous for this!! Anyone in Conroe or the woodlands should be visiting Shelby for their hair needs!!!

Salon Hawthorne is the ultimate pinnacle of laidback luxury. They have created an atmosphere where…read moreyou can feel absolutely comfortable while being completely pampered. The camaraderie and support that the entire team of women have for each other is truly a beautiful sight. It translates to how they make each and every person who enters their realm feel truly beautiful and valued as both an individual and a collective member of their world. Savannah is a gifted colorist with a thirst for knowledge that ensures her patrons are always getting the best care and service. Her passion for her craft is unsurpassed and shows in how she leads her team and lifts each of them up to shine.

I've been a loyal client of Salon Hawthorne for over a year now, and I honestly couldn't be…read morehappier! Savannah has been my stylist, and she is absolutely amazing. From the very first appointment, I knew I was in the right place. She listens to what I want and has such a talented eye for knowing what will look best. Every time I leave, my hair feels and looks phenomenal! What I love most is the quality and care Savannah puts into her work. She's a true professional--so attentive, skilled, and genuinely caring. She always makes sure I'm comfortable and happy with the results. Plus, the entire salon has such a welcoming vibe; you can tell everyone really cares about creating a great experience. A huge bonus for me is that Salon Hawthorne uses clean, high-quality products. I feel so good about what's going into my hair, knowing it's free from harsh chemicals and safe for regular use. It's hard to find a place where you feel both pampered and genuinely cared for, but Salon Hawthorne has nailed it. I can't recommend Savannah and this salon enough!

Absolutely the best experience since I've been in Montgomery the last 3 years! The have a spa side…read morethat I Will utilize, but today I got my hair done where we darkened it to my natural color across the majority of it and then we were able to leave in my natural silver in the front and just touch up the ends. Did an overall color and gloss and a slight trim. It is a little bit pricey ($180), but to me it was absolutely worth it! It's relaxing inside with wonderful staff.

Got my hair done at this salon! Loveee it! The staff is so sweet! My hair feels so soft and smooth…read more They have a bunch of luxury products that they use. It's definitely a good price for what they are offering. They have memberships too. The staff is all so nice and welcoming. Girl to girl talk, love this place. If I could give it 10 I would!

Sarah does a perfect color and cut for me every month. Great personality and fun to talk with…read moreduring the appointment. I would give her a ten star rating if that was possible. Cindy L.

5 star service ! Fabulous service, friendly staff, amazing work. Krista has been doing the hair…read morefor myself and she even does children. Very happy with our four-year-old haircut. Staff have a wonderful personality. Really fun Salon.

Ryanne has been doing my hair for 15 years and is amazing! I won't let anyone one else touch my…read morehair. So sad to hear that vita mutari in Houston is closing but she is now at a new location in Afton Oaks! You can still book with her at gratitudesalon.com

I love this salon, it's beautiful and relaxing plus the stylists go above and beyond to make their…read moreclients comfortable during the appointment! Kristin is my go-to stylist for highlights & haircuts because she's AMAZING. I always leave feeling so much better about my hair because she pays great attention to detail and knows exactly how to get me the perfect amount of blonde. I highly recommend VitaMutari!

I experienced terrible customer service for the high price you pay. They also do not guarantee…read moretheir services if you are not satisfied.

I've been going to this salon for 4 years and I'm very surprised at the lack of customer service I…read morehave experienced in the past couple of days. They are very quick to blame and not listen to their customers if something does not turn out right. I've experienced some green streaks in my hair and left a message asking to give me a call back. When I received a call back the first thing the receptionist says is well you took a call during your hair appointment ( I'm sure I'm not the only person that has taken a phone call or work call during their hair appointment) and that might be why you are seeing the green streaks. She doesn't sympathize and say oh no , I'm sorry you are experiencing this let's see what we can do. Instead they jump to conclusions and very quick to blame the customer. My hair dresser Ashly never gives me a call back directly to gather more information (3 days have past since I left a message) and to see how we can fix this. Instead she has her sister Amy call me back again blaming me that the treatment did not go the way it should have. After several minutes of her arguing with me she finally scheduled me to come in to get the toner fix. The next day my hair dress again doesn't call but text me that I'm not taking responsibility and putting the blame on her (by the way I have yet to speak with her over the phone). I explained to her I'm not blaming just want to fix the green streaks. She then says she is canceling my scheduled appointment and I can go somewhere else to get it fixed. I've been an easy customer that has spent a lot of money with this salon ($335 for cut, root touch up and toner touch up) and when my hair dresser Ashly wants to move my appointments around to accommodate her schedule I do so with no complaints. When she is working on 2 clients at the same time and not giving me that full one on one experience, again no complains. The first time I've ever reached out about green streaks in my hair and then blamed from the start by the receptionist, Amy and Ashly. Then to top it off I was asked by Ashly to no longer go to their salon. I was never asked to come in to take a look at my hair or let's see what we can do and work with me. It's very hard to get great customer service and I was hoping this salon would have been able to provide that to me. I would say if you are looking for a salon for great service, that will spend one on one time with you during your scheduled appointment time and not bouncing around to other clients, and has fair prices then this salon unfortunately does not have these qualities. I hope they learn from this experience and next time listen and try to communicate in a positive way and compromise a solution that everyone is happy with instead of losing more loyal customers. The below photos are the texts messages I received from my hair dresser Ashly three days after I left a message about seeing green streaks. This is so you can see how they talk to customers.