I moved from Chicago and this is the third salon I have been to since my arrival to The Woodlands…read morearea. I cannot tell you how many tears I have cried over my hair since being in Texas. I went to an Aveda salon in Chicago for close to 10 years (such a great salon) and thought that Aveda salons would be consistent across the country...oh, goodness, no. The first Aveda salon thinned my beautiful thick hair (didn't ask first) and the second literally left my perfect level 9/10 blonde balayage locks Bozo red and patchy. The senior colorist "tried" three times to bleach (she used developer, I later learned, which, of course, will never lead to the level of tone to create a blonde balayage) my very bleach-able hair before telling me "good luck" after attempting a shadow root, as for the third, thank God. Jessy at Carbon Salon literally saved my hair before my vacation and I will be forever grateful. Jessy was an absolute professional gem throughout my hair processing; she was knowledgeable, honest, and kind. Jessy did nothing without telling me first, which is something I needed after so many failed attempts to get my hair right. After my previous Texas salon colorists wanted me to know their whole life stories, Jessy wanted to know as much about me as I wanted to about her (again, super professional). Of course, that tied into my preferences with my hair color, cut, and style. Jessy took the time to listen to me and delivered a completely polished hair style that left me crying happy tears. The other thing about Carbon Salon is that each individual working there loves their job, and it shows. I have a lot of hair and it took quite a bit of time to complete, but Jessy never once made me feel like I was inconveniencing her or slowing her down. Instead, she was insanely organized and, if the other professionals noticed a need to keep things moving with my hair journey, they volunteered to help. I walked away blown away by the kindness and professionalism of the staff, aesthetic of the salon, and above all, the results. As long as I am in Texas, I will be a client of Carbon Salon. Thank you, Jessy, and everyone at Carbon Salon, you are masters of your art/science, and it's obvious.

Deceptive practices. Online booking $80 difference than the service charged. You will get your…read moresalon closed for this. Plus, the experience wasn't great. Thank you.

Hayley is great! She always does great work. She does my hair and my gel x manicure. I will always…read more recommend pixie!

Had my hair done by Hayley a few red flags she left bleach on my hair for 3 1/2 hours by five…read morehours. I was finally out of there. It took her 2 1/2 hours to put my hair in foils which my hair is above my shoulders my hair is destroyed. I have so much breakage. I do not recommend this place at all.

HORRIBLE experience. Melissa butchered my hair with an uneven cut (even though I asked her NOT to…read morecut and she said she was only dusting my roots) and gave me hot roots. As soon as she started blow drying she started saying that she could fix it - sign of a big problem. she asked me to me back in two days for her to fix it, but I had already been there for 4 hours (11am-3pm) and didn't feel comfortable going back to sit in her chair. She had been rude and insulting the whole time. I politely asked her for a refund, which she agreed to but the next morning when I asked where it was, she told me she doesn't work for free and blocked me. I had no choice but to dispute the charge. after I disputed the charge, she sent me nasty text messages, which I've posted here.

Can't say enough good things about this place. I love Melissa, her confidence in her craft, the way…read moreshe guides you and of course, the best part I LOVE my hair. Whatever it is you're looking for, she's got it! Extensions, color, cuts...she even does scalp tattooing! If you're looking for a great hairdresser, with an awesome attitude, tons of style and a wealth of knowledge, Melissa is your girl!

I went to Melanie in a pinch not able to get an appt at my previous hair salon and moving up to…read moreConroe, so glad I did! She not only did an amazing job on my hair, told me what products to use to help my breakage and all of the above! My hair hasn't looked better in a long time. She's very knowledgeable and super quick but does a great job! I'll definitely be back!

Melanie is fantastic...highly recommend! She guided me to exactly the right color & highlights, & a…read moregreat cut. I've become a repeat customer for as long as she'll have me!

This is a beautiful salon with expert staff who are interested in your comfort and your happiness…read morewith results. My stylist, Lana, has styled my hair for 15 years - I can't imagine anyone else so tuned in to what her customer wants, and her confidence in what she does is backed up by years of experience, training, and from what I've experienced, innate talent and love for her job. Not only can she do anything you ask (within reason for your hair type, of course, and sometimes she can do styles I've thought not possible for my hair type), but she takes the time to tell you how to use the products and tools to get the same look yourself and advises you on how to keep it healthy. And to top it off, she is the most positive person I know - so when you leave the salon, not only does your hair look great, after chatting with Lana, you feel like she's your best friend AND like you are the queen of the world! The rest of the staff is very friendly and helpful too. Not to mention, it's a beautiful, relaxing setting...why did I write this - I should be hoping no one reads it - this will make it harder for me to get my next appointment!;)

I asked Rebekah for an ash balayage and got this- red streaks in my hair! She didn't offer to fix…read moreit which is bizarre to me she'd let someone go out of a salon with this bad of a hair color.. wanted to charge me another $55 on top of $150 to correct the red streaks she did because that makes sense? I noticed broken off hair and damaged hair immediately after she was done and when I texted her about my scalp she didn't even bother returning my text. Pretty terrible!

Just had a cut & color done by Kimee & it was a great experience. She listened carefully to my…read moreconcerns and made suggestions accordingly. I love my new cut & color!

Color and cut. A little blonder than I'm use to. In her defense it was her first time coloring my…read morehair. Very friendly atmosphere

I moved to this area 5 years ago and I have finally found an amazing salon! Kelsi did a fabulous…read morejob cutting my hair after having a very awful experience at another salon. She took her time and asked me plenty of questions to understand exactly what kind of cut I was looking for. She did not disappoint me whatsoever and I will definitely be returning for highlights in just a few weeks. They are reasonably priced and I had a very good experience with every employee that I interacted with at this amazing salon. I am very picky and I typically don't write reviews about my experiences at any place that I go to for any service. But, Kelsi truly impressed me and I felt like she deserves 5+ stars. She's very patient and also very friendly. She is also very knowledgeable and I left the salon feeling like a million bucks!! If I could give this salon and Kelsi 10 stars... I most definitely would. The salon itself is beautiful and everyone that works there was kind, understanding, patient and very professional. I truly look forward to my next appointment in May.

I have been doing my hair since I was a teen, so I know what to expect when I go to a hair salon…read more But this one was different. it took 4 hours to do my hair, and it was nothing special. colored my hair, wash. color weaving, wash and dry. The lighting is not that great in this salon, so it was hard to tell how my color turned out. But it is dark. Darker than anything I have ever had done And the highlites? I paid for highlites, where are they ? I used their own wording to tell them what I wanted to have done, " Dimensional blonde with beach waves " I didn't get demensional highlites, I got dark hair with some highlites. But this is dark, almost red brown. Then I go to pay and the bill comes out to $400. !!!! Never in my entire life have I paid $400 for my hair. Maybe some of you pay this much, but I never have. $150 is a good average for my hair. I was so astonished, I didn't know what to say. But at home I went over this in my mind & it really bothered me. So I called & talked to the owner and told her how upset I am. She went over my costs and found that I had been charged TWICE for the haircut. And her costs have gone up, her hair color has gone up $40 so she has to charge me 3 times what it costs to color my hair. I always leave a nice tip for my hair stylist, but when all was done it ended up costing me $402.00 for this nothing special hair And I never did get my demensional highlights. The owner promised me a refund and its been two weeks and not a dime has come back to me. Not even the over charging. I finally contacted my bank to see if they could do anything. And I tried to call but I guess my phone is blocked. The bottom line is this place is dishonest. They over charge. Because her cost of hair color went up $40 she charges you 3 times that much. And if they charge you for two hair cuts when you only got one.. well I guess thats ok too. Dishonesty. Does not keep her word. I will never go here again, and I am ashamed that a shop will behave this way. And I still have to go to someone else to get the hair I had hope to get at this place. I get to pay again to get those demensional highlites. Dishonest ! Does not keep her word

**UPDATE** Manager will do whatever she can to fix any…read moremishap. I will come back due to the managers understanding and willingness to work with the customers. My friend and I came in together. She was getting a cut and color. I was just getting a cut. My stylist thought she was getting my friend. Ended up with me, she was so pissed about not getting the color that she kept saying stuff, asking me if I wanted a color, and her hands were shaking. She ended up cutting my hair 2 inches shorter than I asked for. I wanted below the shoulder, it is WAY above the shoulder. She did a shit job on my bangs. And she kept apologizing that her scissors were dull. I will NEVER come back. She was more concerned with not getting a color that I felt completely disregarded as a customer. She kept pulling HARD at my hair and snapped the apron SUPER TIGHT! I seriously want to cry with the crap job she did on my hair.

Salon Warning!!!…read more Do not go to Papillon salon in Conroe. Took my 10 year girl to get a haircut & to say that they butchered her hair is being kind with my words. B is so depressed about her hair & the fact that she may have to have a short hair cut in order to fix it, which she's does not want. She tried wearing a hat to cover it up & even a messy bun because she's so embarrassed, she should not feel embarrassed from a so called professional stylist!!! The owner of the salon, Keri Storie, would not offer a refund because she guarantees her stylist work. GUARANTEES????? Really?!?! I no longer have faith in her salon or the stylist professionals she chose to represent her salon. So I will have to pay another stylist to fix her hair. I am so very disappointed in Keri and her salon & so called professional stylist. She also had the audacity to imply that my daughter must have had her cut by friends at school, bc surely her stylist could not have done that job ...that's admission that it was bad!!I took the picture that same day as the haircut when we got home, this provides a clear picture of her integrity & character to blame my child or someone else for the cut...seriously, what can of person does that?!?! Do not go to Lauren or Papillon salon!!