I was VERY disappointed in my experience today. I went in specifically for the caviar liter of volume shampoo and conditioner that was on sale and they were out of the conditioner so I just got the shampoo (Volume) & a conditioner that they had- upon check out I was told it HAD to be the volume conditioner, but she could special order it for me- ok that's very inconvenient but I agreed. She could not ring it up with all of my other items, which totaled over $150. Fine again- so another transaction. I also wanted a Kenra product which she told me they do not actually carry that item in the store and she could NOT order it. I asked if she could ask a manager as I really wanted it, and did not want to have to go to the competition to get one thing. She tried and said they can NEVER order the Kenra products and if I wanted it I would have to download the app. What sense does this make??? That done- she tells me the total for the 1 conditioner I had to order since they were out of stock and she would not let me get another- with $7 and change shipping.... completely defeated the purpose of the sale. So I have to pay to ship it to THEIR store and I have to GO BACK to pick it up?? After purchasing $150 worth of product. Then I look at the receipt and see a charge for a BAG! Seriously. This is a bit ridiculous at this point and she tells me if I have an order over $100 I can then get free shipping. So I had her return my entire order- then re-order all of it so I can return and get everything I wanted MINUS the Kenra product, which I can not even buy!! To top it off- she said I can NOT have a credit card receipt. She charged my card- and I can not get a receipt for the charge?? This is TERRIBLE customer service!! I am thoroughly disappointed in this location. My last visit I was over charged $20, had to call when I got home then go back there so they could fix it!!!
Also- you can never see anything that is being rung up on the register, not on the computer of the credit card pad!! Will NOT be using this location any longer! read more