I just had THE BEST experience getting my hair cut by Vanessa! I have searched for so long trying to find someone who specializes in curly hair and I'm so thankful I finally found her! She knew exactly what I was talking about when we discussed my cut and she delivered. I thoroughly enjoyed talking to her too. She's super interesting and fun to be around. I'm so looking forward to my next haircut with her. read more

I got a balayage and she did not make it as blonde as I had expected so I was booked for a redo appointment which I had thought was free because I was told over the phone there was zero cost for a redo. When I arrived, she said that she won't be able to make it blonder so I'd have to do a partial highlight for an additional $68 which I agreed to. When I checked out, the girl at the front desk said it's $85 because of the additional charge for the toner. However, I thought because it was originally booked as a redo appointment that I would not have to pay for the toner because that's what was included in the first appointment. She proceeded to tell me it was because it was a different, less expensive toner. I could understand paying the difference if it was a more expensive toner than the original but she told me it was less expensive so I was very confused by that. So now I've already paid over $300 and have to pay an additional $85 because she didn't give me what I had asked for at my first appointment. It's very disappointing because I've been to the salon blu at north hills many times and never had a problem until I went to this location. Unfortunately I would not recommend if you're wanting to get blonde done read more

During the consultation, I was very clear in communicating that I did not want any gold, honey, or copper tones in my hair. I expressed that I wanted highlights that resembled more of beige-blonde color. Actually, I used a few strands of my own hair to demonstrate the color I preferred. The stylist acknowledged, and led me to believe this result could be achieved. Despite this, the final result included precisely those warm undertones, which are contrary to what I explicitly requested. Upon expressing my dissatisfaction via text hours after the appointment, the stylist explained why this was the case. She explained how it would take multiple visits to achieve my desired look. Totally understandable. I was not expecting to have the desired results right out the gate. However, I was left with highlights that were nothing close to what was expected. Upon coming back for a second visit one day later, we discussed how my hair can be corrected. The stylist proceeded to use a few foils to lighten me up and the resulting color was far worse. As you can see, I have an array of colors, including goldish-copper and grayish color highlights. I also mentioned to the stylist how the top rear of my head was barely highlighted. She responded by saying something to the effect that this is due to the placement of my hair. This is a response that did not sit right with me. Lastly, my highlights are wide and uneven. If my hair moves a certain way, you can see large areas that were barely touched. Upon arriving home, I was really able to see just how botched up my hair was. This left me extremely upset, as I invested a good amount of money and time into this experience, only to walk away feeling anything but beautiful. To add insult to injury, I also received an uneven haircut. I wish I was making this up. Consider yourself warned! read more

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My first time trying Madison for a haircut. She was amazing and so sweet! She gave me a cut that works for my age, lifestyle and looks updated and great. Donna read more

I had an appointment at 630 for a quick 1 color dye. I wanted a level 4 but got a level 1 stylist. Upon sitting in the chair granted my hair is lighter on top than the roots they tell me a level 1 stylist cannot do a color correction however her mentor a level 4 is watching over her. The Following I can't explain. Her mentor suggest for her to do a test strain , mind you I have fine and thin hair. She cuts like 10 hairs off to test the color. It is now the following day in which i text her and she tells me she is not going to test my hair because i am booked with another stylist on Thursday. I just called the receptionist and found out that they threw the hair away. I came in there to gain a positive experience but before they touch my hair. No stylist is on the same page, it seems like it is not organized. Save yourself the trouble and go to a salon with more qualified stylist or master stylist. I asked to reach out to management but they do not have a manager at the location at all. read more

Nice facility, but overall extremely poor service. I contacted my stylist ahead of time and sent pictures of my current hair and a photo of what I wanted to achieve. They did not deliver and despite being a color specialist I could tell she lacked experience with different types of hair and balayage. I have very thick Asian hair which has been balayaged, and well maintained and it was obvious that she only catered to one type of hair. Nonetheless I came out very unsatisfied and had an orange ring around the top of my head. I contacted them to fix it, and was told they could only tone out the orange ring. Although her mistake, I had to work my schedule around hers, and pay additional money to schedule a sitter to come watch my child to get this fixed based on her availability. At Salon Blu, when they they mess up they only give you a partial hair dry, no blowout, so you walk out of the salon looking like a wet dog. On top of that when she "fixed" the orange ring she didn't even hand me a mirror, or take me it o the light to demonstrate the change she "fixed." It was obvious she didn't care about doing a good job and fixing my hair, she just wanted me out of there. So, I've learned a lesson. It doesn't matter how many Instagram followers a stylist has, or if they told a title as a Redken color specialist. They can still mess up your balayage and leave you brassy and orange. Needless to say I had to go spend another $300 at another salon to fix this hot mess of brass left on my head. Lastly I really hate writing people bad reviews, but considering the time and investment I made here, I want to make sure I create awareness for other people who want a quality balayage so they don't waste any time and money here and end up coming out with a brass ring around their head. read more

Salon Blu - Brassy balayage result - Hair Salons Near Me - Raleigh, North Carolina

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Taylor was so cutie and fun and LISTENED to EVERYTHING I wanted so well! This was my first time at salon blu and I will def be back to see Taylor I wish i could give her 6 stars. read more

Madison cut my hair and SLAYED. She listened well, gave me exactly what I wanted, and was so kind and attentive. I've been to this salon multiple times, but I had such a good experience with her that I had to leave a review. Also, customer service here is always great! read more

Awful customer service and keeps your deposit no matter what could br sick or in a car accident and they refuse to reschedule ans make you pay another deposit. Don't go!! read more

Delaney is amazing, she listens so well and has such attention to detail to make sure you are satisfied with your haircut. Highly recommend!

What a great spot! Woke up with a wild hair to finally get a cut after a few years since my last, and after some calling around to different salons, Salon Blu was the first to pick up. I spoke with Stephanie and she managed to find an open spot for me just a few hours later the same day. I walked in and was warmly greeted by the two ladies at the front desk, and only sat for a few minutes after checking in (I arrived early) before being welcomed back to Diana's chair. We dove in right away and worked together to figure out the best plan for what I wanted, which I came in having some idea of but ultimately not really knowing. Diana gave my hair some much needed shaping and dimension, and was such fun to talk to. She has great advice! Highly recommend asking for her. All of the staff around also seemed to have good rapport and it was an incredibly relaxing but exciting experience overall. I love how my new cut looks and makes me feel and I will definitely be back for my next! Thank you to all! read more

Chloe did my consultation and gave me amazing advice and worked wonders with my hair , very sweet and personable . If you're thinking about getting your hair done ask for Chloe !! read more

Salon Blue is the best hair salon I've ever been too. I see Zoe Speake and she is AMAZING! I've never received so many compliments after a hair cut. She takes the time to listen to me and is very skilled at what she does, so my hair always turns out better than I even anticipated. Everyone I've spoken to at the salon is very kind and not pushy at all. I would highly recommend this salon (-and Zoe) if you are looking for a new place to get your hair cut or colored! read more

Wearing the headscarf/hijab has always made it a huge struggle for me to find a salon that would accommodate me and the privacy I require. I walked into salon blu today, not expecting to be treated with literally so much care, compassion and attentiveness. I told them my requirements and the entire staff did everything they could to make me feel welcomed and comfortable. I usually get turned away by salons but I was amazed at how sweet and understanding literally everyone I interacted with was. From the staff at the front desk to the stylists, everyone was so friendly! My stylist was Taylor, and she did an amazing job with my cut. She listened to my concerns, gave me so many tips and recommendations to do at home that will promote healthy hair. I left feeling so happy and am obsessed with the cut. To anyone one of my fellow hijab wearing ladies, definitely check out this salon! They are professional and talented! Will definitely be going back! read more

I went in, after a consultation, to get silver highlights. I'll make a long story short and say that after 3.5 hours and nearly $200 spent, I left with blue hair. Yes, blue. I had no idea that is what I would get when I asked for silver. I had my service on 1/22/2021 at the Brier Creek location. Also, the stylists at this salon will pressure you to buy products, like high-end shampoos, styling aids, etc. I know the products are good, but I don't like being pressured to buy. read more

Convenient location, attentive and friendly staff, nice interior. I go to Lauren, and she always makes me look great. The only negative is that BC can be a beast to get *out* of, but that's not reason enough for me to find another salon. Pricing is reasonable, scheduling is easy, highly recommend! read more

Madison M is so kind and talented!! I recently moved here and was referred to her. I wasn't sure what I wanted but she took the time to give her recommendations and I'm beyond happy with the result. We did a cut and a glaze and my hair looks and feels incredible. Thank you Madison!! read more

Every time I book with this salon it does not matter how far ahead I book they call an hour before and cancel! The receptionist couldn't even tell me if I would get my deposit back. I don't recommend this place at all. read more

Ashley Kirschbaum is the best! I recently relocated from Beverly Hills, I'm a blonde and have been to 3 different salons and no one could get it right. She is fantastic, friendly and so on it! If you are blonde, there is no one else to see in Raleigh. Her assistant Angel is lovely and attentive. I can't say enough about how talented, and superior at her craft! If there were 10 stars, I would have given her 10! The absolute best! If you really want to look and feel great, she is your gal!!! Thank you, Ashley! read more

I paid $58 for a haircut and style by Vanessa. That does not include tip. She hacked off majority of my length on one side trying to create layers. My hair was left extremely uneven, as the right side was left almost what looks like an inch longer. I noticed when I got home as I tend to look at it better when the hairdressers eyes aren't on you. I left a message and called multiple times to only get a machine and voicemail. No one ever called me back to reschedule to fix my hair. I had a great experience with Allie, but I will not be going back after seeing Vanessa. she didn't even style my hair. She quickly ran through it with a normal hair brush and made my fine hair extremely frizzy. didn't add product or anything to it. Do not recommend Vanessa. Not sure if she is newly licensed, but she will not take time on your hair and do it correctly. Oh and my hair was nipple length, almost 2 inches longer on the right side. I only asked for a trim of max an inch cut off. Just terrible service and customer support. read more

Salon Blu - One side was completely hacked off. only asked for an inch to be cut max. She cut well over 2 off the one side. - Hair Salons Near Me - Raleigh, North Carolina

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Not impressed and would not go back. Prices suggest knowledgeable stylists - skills do not match.

Just wanted to share my 17 year old daughter's experience. She made an appointment for partial highlights and the website said approximately $68. When she left, her bill was $140+. Unfortunately, I was not able to go with her to her appointment as I had a conflict and she wanted to get her hair done for her junior prom. When I called that evening, I was told she should have signed an estimate before the work started. I asked for a manager to call me back and requested a copy of the signed estimate. It took 2 weeks, 2 phone messages, and 1 Facebook message before I received a reply. No signed estimate, just some kind of chemical service consent form and a "your daughter got what she signed up for" explanation. I am not going to question their work or get into a useless he said/she said battle. My only point is, I would verify the services that are going to be provided and what the cost will be when you walk in. If they had done that with my daughter, I am sure she would not have agreed until she was at least able to call me and confirm that was ok. Personally, I just think they could/should have handled her situation better than they did. Live and learn. read more

I went in for a relaxer with a girl named Kiana, who was going to do my hair. My hair is professionally colored with a blonde dye with no bleach and has been relaxed before WITH color in it. When I tried to explain this to her, she continued to be really loud saying she didn't feel comfortable doing it. I can take the honesty, but the salon is only so big and other customers were there,so it was a little embarrassing. So I ended up going to another salon with more experience, although super inconvenient since Salon Blu is not even 10 minutes from me. Maybe in the future my rating of this place will change, but I did not feel welcome here. read more

I wish I had looked at the reviews further. I did not feel like this place is experienced with hair color on dark hair. Yes the color didn't take to the rest of my hair and I am overwhelmed with stress and this made it worse. I hate going home and crying over hair on top of everything else I am going through. I am worried to let them even fix it and you have to trust the place that ruined your hair to "fix it" it's allowing someone to screw you over the second time. I wish I could get my money back. If you didn't make people pay for a messed up service they wouldn't have to come back to get it "fixed" read more

Salon Blu - Hair Salons Near Me - Raleigh, North Carolina

I was sooo disappointed with this salon. I needed my roots colored and a cut. The stylist recommended root touch up and a glaze. My normally medium brown color came out very dark (almost black). On my second visit, the stylist recommended lightening up my hair with highlights. The highlights came out as thick strands of blondish streaks. The cost of both visits was close to $600! I am looking for a new salon and it will cost me even more money to get my color corrected. My advice is STAY AWAY! read more

I am unbelievably frustrated with this salon. I went for my birthday to get highlights and color to make my hair look better, and my hair came out worse than I would have ever expected. I didn't even realize how it looked until the next day when I was in the light at work. It was WAY more blonde than I had asked, and there were gaps as show below of where there are zero highlights put in. I also paid all of this money and I didn't even get an all-over color. He just put blonde highlights on my natural hair, which is not what I wanted. I have gaps all over my head of spaces where the stylist, Quinton, missed, and I paid over $250 for this with tip!!!!!!! I tried reaching out to Salon Blu twice via email with no response, so I had to call them just to be told by a manger that they "don't do refunds, but they will fix the hair for free". Why would I want to re-visit a salon where my hair was ruined???? I am currently disputing the transaction with my credit card company to get my full refund back. I will NEVER visit this salon ever again, and I will warn anyone that goes there to turn away. *****I got my hair fixed at Blo in Brier Creek, next to Barnes and Noble. My stylist was Taylor and she did an AMAZING job!!!! I highly recommend her. read more

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Been going here for years and generally have had good experience. Had a recent appointment that I had to cancel less than the required 24 hours as I suddenly got sick. I called super early in the morning of my appointment to cancel and left a voicemail. Called again later in the morning to ensure they received my message. I explained that I woke up sick and won't make it. I called today to re-schedule and I was told I have to put in a deposit. Apparently, they flagged my account because I did a last-minute cancelation, which, by the way, was the first time I have ever done with them after all these years. And it was for a valid reason! They claim it's their policy to ask for a deposit, so I looked at their website and it says that "we will require a deposit if an individual frequently no-shows or cancels day of". I understand why they do this, but what pissed me off is that I am NOT a frequent canceler or no-show! The operative words here are "frequently" and "day of". This is first time I've had to cancel and it's due to valid reasons! I asked about this and they said that their records show that I've canceled 8 times since I've been going to the salon (at least 10 years now). NONE of them were ever last-minute!!! They then retorted that there was a time when I canceled only 2 days before an appointment, and I'm like, isn't that a whole lot more than 24 hours?! They then said that well, because of those past cancelations (which, again, all more than 24-hours in advance), they decided that I should be required a deposit from now on. If those past (advanced) cancelations have always been a problem, why have they never talked to me about it and explain that they don't know how to write out their cancelation policy correctly? Now you're penalizing a long-time customer for your incompetence? Hey, Salon Blu owners, do you know the definition of "frequently" and "day of"?? Needless to say, I am never going back to this salon! As can be seen, the chain's average rating is less than stellar, so Do NOT waste your money or time with this business, you will eventually get screwed! read more

I don't know why it has taken me this long to write this but a few weeks ago I gave this salon a chance. I know a couple of women that use Salon Blu and have recommended to me...and I was in desperate need of a new look. I called to make an appointment. The girl that answered was super helpful and friendly putting any anxiety at ease. On the day of my appointment my stylist, Lauren, came out to the reception to meet me. I had a cut in mind but was open to suggestions. Lauren mixed a gorgeous color for me that just assured a return visit. At the shampoo station she asked if I wanted a condition treatment. Let me advise you, GET THIS! Not only does it make your hair silky soft but it comes with a very relaxing massage. You will not regret the extra charge. About the costs...yes, this is a pricey salon. I can't lie about that and mislead y'all. The thing is while the services are pricey they aren't out of reach like some salons are. They also offer referral discounts so get your friends to come after you see how amazing this place is! read more

I got my hair cut today at Salon Blu and I am very happy with the results!! I've been looking for a hairdresser ever since I moved to Raleigh, and Amanda did a great job! I was looking for a fresh cut for summer and she went above and beyond to help me find the perfect style. read more

Haircut/style review: I arrived as a walk-in today for a basic wash and 2 inch trim. I am SO HAPPY with my experience. The front desk gal was nice and informed me of exactly what the service included as well as the pricing. My stylist, Ashley, was perfect. She was attentive to detail and I feel like she did a great job creating what I wanted. I also had some specific blonde-related questions about my hair. She recommended some products and gave color recommendations for next time. She blow-dried and straightened my hair perfectly. I left the salon feeling confident. I should have made my boyfriend take me out on the town to show off my shiny hair, but alas, it is only Monday. Can't wait to come back and get highlights next time! read more

Salon Blu - Hair Salons Near Me - Raleigh, North Carolina

Elena was fabulous. My daughter has a lot of hair. And her summer baliage had grown out. She worked with my daughter, who came in with no picture... just ideas, Elenas ideas... and then she went right to work. Elena is very sweet, kind of quiet but you can tell this is her passion. We are so happy with the result. My other daughter made an appointment too. read more

Salon Blu - Hair Salons Near Me - Raleigh, North Carolina

My cousin and I went to Salon Blu a few months ago. The first experience went well. However the 2nd time returning to get the same thing done, it went bad. Going back several times to get it remedied and they assured would be satisfied and it would get taken care of. Apparently this was not the case. Wishing us well as they said there was nothing more they could do. We did not ask for the money back we just wanted the color right considering we paid over 300 dollars!!! Pretty much we were dismissed. Not good business in my opinion. I felt a need to post this. The overall experience and the whole thing could have come to a positive outcome and other steps could have been taken. I am a north hills native and embarrassed that a local business that has grown and thrived and taken quite a bit of money out of my pocket but not delivering. I have seen some of the reviews and some are pretty bad. I now know what they were talking about. I will also say the customer service and management is below par as well. Trying to reach out several to them over the course of a few weeks and get a simple email saying its time for you to move on. Whatever happened to the customer. Salon Blu has put a horrible taste in our mouth. Thank you for reading and don't go to Salon Blu! read more

So disappointed:( I came here for a haircut and really loved it, so I came back to get highlights and root tap/smudge. Color was fine initially but NOT what I asked for. I specifically asked for my roots to be blended to match my actual hair color, which is a light brown. However she did blonde. So I got that highlight grow out showing within a few days. I came back to get it fixed. She spent about 10 minutes on it and so I already knew it was going to be bad . She missed a bunch of spots and the grow out is awful. There are about 3 shades of color now on my roots showing up. The receptionists also don't really know what's going on. They lost appointments and booked me incorrectly each time I made an appt. kind of insane. Would not recommend. read more

I went to the North Hills location and saw Kalli - she was amazing! This was my first time seeing her and she did a fabulous job on my hair! Not only did my hair turn out great, but she made the experience so enjoyable. She was so kind and so talented! I would highly recommend her and am already sending friends her way :) read more

I've been to a lot of hair salons in my lifetime but this this time was completely different. My stylist was Laura B, who is such a sweetheart!! She took the time to understand exactly what I was looking for and exceeded expectations. She was super helpful with booking my future appointments as I travel frequently. Thanks again, Laura! I'm loving my red hair read more

I'm the stereotypical guy with respect to hair cuts. I get the $12 hedge trimmer...$3 tip...out the door is 20 min or less. Recently, I had to get professional head shots (don't ask) and knew the Black & Decker special wasn't gonna cut it. (See what I did there?) Kelsey & Kelly have shown me the difference between being sheared like a sheep and having a hair style. Guys - if you've not done this, you deserve this treat. The scalp massage alone was worth the additional 10 bucks. They also brought me water and coffee; it was much better than the cattle chute approach of other places. The additional touches made the difference too: evening up the sideburns, trimming the eyebrows, safety razor on the neck. I came in looking like a troll doll and left looking like a Ken doll. They should have a Guy's Night with a Red Robin burger and a cigar. read more

I dropped in a week or so ago (using my nifty Groupon) for an appointment with Jen. Upon entering, I was impressed with the set-up and the receptionist was very nice. However, I was a little hesitant at first to stay, due to the clientele in the waiting room and the unpleasant, entitled attitudes. I felt severely under-dressed even though I was wearing business clothes. Guess I should bring my imaginary Louis Vuitton bag and Anthropologie dress next time. I didn't have to wait too long to be seen (I was early). Jen gave me a warm welcome and led me over to my chair. As I sat down, I noticed that the cutting booths were a little *TOO* close to each other. I found that my neighbors' conversations distracted me from interacting with my stylist -- as well as the ones on the other side of the mirror stations. It would've been nice if there was a little more of a divider between each and a wall. Just my opinion! Jen was really sweet and did an awesome job highlighting, cutting, and styling my hair. I didn't realize how many different shades you could highlight your hair! Honestly, it was the best cut and highlight job that I've ever had! I'm not sure if I will be back since the haircuts were a little on the pricey side. I'm one of those "I get my haircut every 4 months or so" girls. When I was asked about scheduling my next appointment, Jen was not pushy to force me to pick a date. However, the receptionist tried to schedule me for another appointment in 2 weeks -- which I did not like. A salon earns my respect when they accept my answer of "I'll let you know at a later time." I come in when my hair gets too long -- not when it grows barely a centimeter. read more

Zoe at Salon Blu is fantastic. She takes the time to listen to you and come up with a plan together. I always walk out feeling better than when I walked in. My hair looks and feels so much healthier now that I've been going to Zoe. I've never felt that she is trying to upsell me on a service or product and truly cares about the end look. I have zero reservations about her and will continue to book my cuts with her. read more

Salon Blu is a solid haircut place. Everybody is nice, friendly, everything is clean, you don't have to wait your stylist for ever and they do a very good job. I got color, haircut and my hair styled in 2 hours and 20 minutes, it was around $200. Which is pretty average for a good place. The haircuts are $40 which for women is pretty fair. Erin was my stylist. She was nice, professional and she did exactly what I asked. All the costumers seemed happy with the results and all the stylists were very nice and their hair looked great. I like that they do classes to teach you how to style your hair and the decor is very cool. I'll totally go back! read more

Ainsley!!!!!! A total miracle worker! I'm from New Bern and I just had my hair ruined on the 20th, on the 21st I saw Ainsley she looked at my hair and went over pricing (totally worked with me and understood that I just spent a ton of money the day before to get my hair ruined, adjusted everything she could to fit my budget) on the 22nd Ainsley had me in and out of her chair within 3 hours with the Dream hair I wanted! She worked a miracle! Thank you Salon Blu! I won't go anywhere else now! 10/10 recommend! (Pictures from before and after, screen shot is the visual I went in with for inspiration) read more

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