Great staff and very happy with my highlights! I have been bouncing around, trying to find a new hairdresser since mine moved. A nice vibe throughout the salon. read more

I was really hoping to have a better experience based on other people's comments. I came in for highlighting. I have had it done before at another place, but wasn't able to get an appt with my regular stylist at another salon. After much deliberation, and checking reviews based on 'highlighting', I booked an appt at Salon Kroma. The online booking experience was aces. I received a call after I booked, just to confirm what I had requested. I was told the stylist I had booked with was very skilled with highlighting dark hair. I'm not sure if their idea of skilled is the same as mine. I showed my stylist several photos of the color I was looking for, and let her know my hair can get up to platinum white by showing her some strands on my head that were that color. She still didn't think it was possible...even with me showing her with my own hair that it could be done, and was done, in one sitting. She put the product on my hair and all seemed fine. We went to the back to rinse my hair and I was told to keep my head in the bowl for another 10 mins while she used the second step. I have never ever ever ever ever sat in the hair washing chair while 1) unattended, and 2) for anything other than a shampoo and condition, yet alone for my hair to process. She same back, yes, I said I was left unattended at the hair wash station with my head tilted back into the bowl, and rinsed my hair. We went back to her station and she started to comb my hair. I had to GO BACK to the hair wash station because she DIDN'T RINSE MY HAIR COMPLETELY. There was a large spot on the back of my head with suds still in it. I could hear the bubbles when she touched it. We finally came back to her station and she started to dry and cut my hair. When she was done, I noticed my hair felt a bit like straw and was not as shiny as usual after I receive a dry, cut and style. When I got into my car, I noticed a bit of a burnt hair smell as well. I've used leave in conditioners for a week after my 'experience', and my hair is finally back to its shiny self. I could not ever, in good conscious, go back. It felt like a one step above discount cuts experience. read more

I was very impressed by this salon. While it is a bit of a drive from where I live in Sanford, I believe it was worth it! I had called to make a Saturday appointment on the Thursday before and they were able to accommodation me no problem! The receptionist was very sweet and got me booked for a morning appointment which fit my schedule great. When I got there, one woman hung my coat up for me and Jessica took me to her station as she was my stylist. She understood exactly what I wanted (red low lights and my 'normal' haircut) and did my hair perfectly! She even used some texturizing techniques I had never seen before. I am very impressed with the salon as a whole and especially with Jessica! I will certainly go back again for my next haircut or dye! :-) Update: After having my hair done at other places (not in NC), I noticed that the dye that was used when I went to Salon Kroma faded a lot quicker than others. For that, I changed my rating to 4 stars. read more

I decided to try Salon Kroma in Cary, NC after reading reviews on citysearch. Emily was my hair stylist and she was very good about trying to understand just how it is that I wanted my hair to be cut. And I was very pleased with the end results. The interior was not as attractive as I had expected (from viewing website) but in the end what counts the most is to walk away feeling good about how you look. read more

I'm still shocked and upset by the experience I had at this place. I can't speak for haircuts, but I would never recommend this place for a formal hair style. I asked for simple loose curls and my hair did not come out even remotely close to the picture I brought in.. Unfortunately, it took over an hour of Amanda blow drying my hair, little sections at a time and rolling them up with round brushes to simulate curlers. At one point, I had six brushes weighing down my head. Not only was I in pain practically the entire session as my hair was continuously ripped out.. The style came out extremely frizzy (which is bizarre considering I have silky hair). I didn't have time to fix it before my event so my hair looked terrible :( The manager I spoke with evidently does not care about customer service. She offered to wash the dry shampoo and awful style out, but she knew I didn't have time - essentially an empty offer. read more

First of all, I chose this place to take my daughter to for highlights because of all of the good reviews. We have recently moved to this area and good service can be hard to find. I called ahead to get pricing and was told full highlights would start at $70. We have typically paid around $120 for full highlights when my daughter's hair is very long, but right now, it's just past her shoulders. The colorist, Susie, was very nice and talkative and seemed as if she knew what she was doing. She asked my daughter to comb out her hair as she went back to prepare the color, which was ok with my daughter, (her hair is very curly) however I thought was a little odd. During the rinsing of the product, the colorist said '"oh, we may not even have to use a toner!"....then upon removing all the foils, she changed her mind and said' "well, maybe we will have to use one." My daughter's hair had a dark brown color applied to her natural dark blonde and had told the colorist she didn't want extremely blonde highlights, but more of a caramel color. When we went to the counter to pay, my daughter was given the price of $165!! My jaw dropped!! My daughter just shrugged. She was using her Christmas money to get this done and I felt bad that she was being charged this much. When we got outside, I asked if she was told how much it would be or why, and she said the colorist hadn't mentioned it. So, I called back to the salon about 5 minutes after we left to get an explaination of why it was so much. Susie came to the phone and said the it start out at $90, they charged so much extra for the amount of product used and that made it $120, then she charge $45 for the toner!!! I told her that we were misquoted the price of $70 on the phone to start then. I may be wrong, but I feel like if a toning process is required, it should be included in the price of highlighting. After all, it's not the client's fault if the product used does not pull properly?? Or at the very least, she should have been told how much something would be before performing the "extra" service. Even mechanics will let you know if they run into problems while repairing your vehicle that will cost more to fix??? My daughter has her Cosmo license and said that she could have gone to cosmoProf and purchased a toner and applied it herself for far less if she had been unhappy with the result. Her highlights looked okay, but we were both very unhappy with the added cost and not being told before she actually did this step...and also with the fact that we were misquoted a starting price on the phone. $165 is just a lot to spend for what she had done when we have had the same thing done on much longer hair for much less. I doubt we will use this salon again. :( read more

I've had my hair cut twice here and have been very happy with how my hair looks after! It's definitely worth coming here for a hair cut because they have friendly staff. Another thing I like is that as my hair has grown out, it still looks very nice. read more

Don't be fooled by the wal-mart plaza location. Salon Kroma is a gem. Blake always cut my hair exactly how I wanted it, even though I have a tough time explaining myself as far as haircuts are concerned. She would do my bangs perfect as well as my putting texture and layers. She even did a great job on my boyfriends hair. I've since moved to Denver, CO. It's time for a new hair cut, and I am scared to try a new stylist. read more

I loved my experience at Salon Kroma! Jamie was fantastic....a true professional who cared about the integrity of my hair, not just the immediate outcome. She is friendly, talented & reasonably priced. She listened, made me feel comfortable & my hair is healthy and beautiful! The salon is not a "fancy-pants" salon which makes you feel more at home & eliminates the fear of paying an arm & leg for a cut, highlight & color. I highly recommend Salon Kroma & Jamie!! read more

I moved down to NC from NY 2 years ago and have struggled finding a good stylist. I finally chose this place and had my hair done by Betty over the weekend. She listened to everything I said and was very friendly, she got a lot of my brassiness out of my blonde hair (thank god). It was a little expensive but I was expecting that since I had a lot of work done my first time. Thanks Betty! I will def be back :) read more

Thank you Jamie! Just had my first appointment with her and it was fantastic! I could have fallen asleep while she was shampooing my hair. She listened to my concerns with highlighting my hair and the color I wanted and she executed it perfectly! I already scheduled my next appointment in advance!! Thanks!! read more

Salon Kroma has the best talent this town has to offer! Julie, is my stylist and I have never been happier with the results when I see her. She is amazing at color, highlights and cuts, she has always kept my length when I ask and does the best fringe if you dare! She recently did an ombre and it came BEAUTIFULLY!! read more

Artista has been my stylist for over two years. She is the best colorist /stylist in town . I unfortunately was out of town and trusted others with my hair... Big mistake!! Thank goodness artista was there to fix the mess. Everyone at the salon is super sweet and it is extremely reasonable . My cousin and aunt also now are clients of hers! read more

After years of hopping from stylist to stylist, I've found a top-drawer crew in Blake, Sandy, Suzi, Dara, Marjorie, and the Kroma team. Everything about the experience at Salon Kroma seems tailored from my own wish list. Appointments are easy to make online or via phone, every time. On the rare occasions that illness or backed up schedules necessitate a change in my appointment, I'm always notified in a timely manner and offered multiple options. Blake, my stylist, is not only truly talented but has perfected the balancing act of actively listening to what you want while providing thoughtful suggestions to tweak what you want in a way that assures a lovely outcome. She is a true career hair artist committed to her craft and doing right by her clients. She manages to get the best out of my fine but thick, longish straight hair then turn around and get the best out of my mother's short, corse, unpredictable waves. Her work with color is consistent and unfailingly beautiful. She's a joy--funny, smart, warm, and engaging. The rest of the staff share many of those traits. As a group they are unfailingly warm, conscientious, and professional. I've never been in a salon where the team spirit and investment in providing tailored, meaningful client service seems so readily and consistently evident. read more

First time here tonight and Artista (I probably butchered that and I'm sorry) took the picture I showed her... Okay 9 pictures I showed her... And made me hair look like exactly what I asked for. The atmosphere is cute... Which I prefer to the typical great clips layout. She was great and I was in and out with exactly what I asked for. read more

Jen is awesome!!! Keeps my blondie locks bright but not brassy. Her assistant is great with setting up appointments and I haven't had an issue with them yet. Jen is stylish, well put together, and just so nice and cool. I look forward to hair day! read more

Wife took my Son to get his haircut and walked in on a Saturday 4:35 they close at 5:00, one lady was in the chair getting highlites the four women would not cut his hair because They were closing at 5:00. Must not need the money Or business. I would stay away. Rude people. read more

After searching and reading reviews online for local hair salon, I decided to go with Salon Kroma, Its close, I've seen it a million times and finally got the courage to make a same day appt and do a single process all over color and a haircut and style, I got my color done by Jaime, she was so sweet, welcoming and a joy to have doing my hair. She really relates and is so easy to talk to, Great at color which is most important. Then I had Suzie do my haircut, which was a huge concern for me until i sat in her chair and after seeing her start the haircut, my nerves were at ease and I knew I was with someone that knew what she was doing, She did exactly what I asked for, Having long hair and wanting to keep long hair, Just having it cleaned up, The layers put back in tact, Bangs added, She did a wonderful job, Loved conversating with her and I was very pleased walking out. Overall Salon Kroma had good prices, exactly what I would want to pay instead of hundreds and still walk out not happy. My experience was great and I am happy I found a place I can now go to. Very welcoming group! :) read more

Had the worst haircut of my life. Doesn't even deserve the one star, except color was good. The owner, supposedly experienced, butchered my hair so badly. Didn't listen to me and had to be fixed by two other professionals, they both are dumbfounded by how badly this cut was done! Wouldn't go back again to this salon. read more

I decided to come here to get my roots done. I chose it obviously because they specialize in color and figured there was no way they could mess up. I WAS WRONG. The hair dresser seemed confused at the blonde color I was going for and I told her if she couldn't make it like the picture than not to do it and she said no she could. So an hour later she made my roots a grey orange color and decided to put a toner on my bleached ends which turned them gray green brown color. While crying she brought over the owner who convinced to let her fix it and even said this was NOT a good color at all. 5 HOURS LATER my roots were a bright orange yellow and my ends were orange. I came in with dirty blonde roots and bleached ends are you KIDDING?! Still crying she told me she was only going to charge me $85 like she was doing me a favor because they had to use a lot of products to fix it. I told her she had to be kidding me that I would pay for the stylsts mistake and refused. I walked out with the ugliest hair ever and went to go buy a box dye of my own like I normally do. If a box dye looks better than a salon then there is something seriously wrong!! So you want cheap trashy looking hair come here but if you want beautiful hair find somewhere else or just dye it yourself. The only good thing I can say however is the owner was very nice who tried to fix it and felt bad. I just didn't like how she still expected me to pay. She is the owner and has to take the fault if one of her stylist messes up. If I were her I would fire that lady on the spot because she clearly needs to go back to hair school. She said there was miscommunication between the stylist and I but I don't see how that is possible when I showed her 100 pictures. The other owner tried to say that you can't put a picture on my head and it was science? WHATTT why else do I come to a color salon and bring in pictures. I want it to look like the picture, and I wasn't expecting perfect but I'd like it to be close to it at least!!! I believe the stylists name that ruined my hair was named JACKIE. An older lady with short blonde hair. The thing that annoyed me the most was this lady didn't even apologize to be what so ever. I'm sure she was embarrassed but she simply let her boss take over and moved onto her next client. She didn't say one word to be after. I desperately wanted to warn her next client. So to everyone out here BEWARE. read more

I called from out of town 6 weeks in advance to make an appointment for a Sunday morning blowout for a wedding. The receptionist was very professional and friendly and I got an nice impression of the place. I was a little concerned that the appointment would be lost being made so far ahead, but 2 days before I received confirmation by phone and email. The salon was very clean, comfortable and attractive. My stylist, Amanda, asked me what I wanted and made some suggestions. She was delightful. Loved what she did and the style held up for a windy outdoor wedding, dancing, and is still looking good the next day. Thank you, Amanda. read more

My fifteen year old daughter has had had her eyebrows done many times without any problems. Well, took her in to this "salon" for a simple eyebrow wax and she came out with horrible burns to both eyes. I have had my eyebrows done a million times and I have never had this happen. Well, we went back in to the salon. Big mistake!!!! I guess it was a manager or owner came over to speak with us. (She never bothered to take the time to introduce herself.) Well, she proceeded to be less apologetic and more concerned about trying to place blame on my daughter for this occurring and made a million excuses. I wouldn't even give them one star!!!!! Stay away folks!!!! read more

I love Kroma, Sandy and Jen have been doing my hair for years.......they ROCK.....just got my hair done Jen was great, I always leave happy!! The new spot is ok, a little to be worked on, perhaps not being stuck in a cube with a woman who boasts about her money and her dads money and her farm when you are inches apart.....when Im paying for a service is it ok to say SHUT UP....only complaint about the new tight space read more

Love this salon and my stylist Jessica !!! She always does a great job and I don't trust my hair to anyone else now. She even went out of her way to help fix me hair on a weekend when I was in distress ! Great experience every time! read more

The staff was very friendly and booking online with a stylist was very easy. I rated this salon a bit lower for several reasons. I went for a blow out- I've had several don't before (not here) and was excited for the outcome and not having to wash for a few days. I took out 50$ for the website said 35$ for a blow out and a style. The washing process was gentle and the blow out was done with very little heat (this is opposite of what I have experienced in the past). Needless to say the blowout left my hair very frizzy and the curls that were put in fell out within an hour. Usually my blowouts don't even need to be styled for the blow dryer does all the work. I was there for 2 hours and was charged $65 for something I could have done a better job with at home for free. I had to use a card since I didn't have enough money. I think the website should say if you have a lot of hair, expect to pay more. The (flat) hairstyle lasted 2 days (usually I can get it to last close to 7). I was very disappointed and would not go here again for another blow out. read more

I went in to try out their new blow dry services. I saw Jen. She was nice but did not do a good job on my hair. I told her I wanted a lot of volume and also that I would like it to be curled. She didn't fully blow dry my hair or brush it which I should have insisted , I know for my hair that's what gives it volume. She scrunched it with her fingers to give it "texture". After she was done with my hair, it was flat at the top, curly in the middle, and about an inch and a half was straight on the bottom. It really looked horrible, I couldn't believe it. I asked her if she could re curl the straight pieces on the bottom and she insisted it looked just like the picture I showed her. She then proceeded to curl all the ends and it was awkward like I was bothering her. When I went to pay they said, $65. I said I just got a blow out so the woman went and spoke with the manager and she said ok $45. I said, aren't blow outs $35? She said yes, but since you went over the alllotted time for a blow out we have to charge you extra! What?! It was her mistake to fix, but I was running late so just paid. I won't be back. read more

I've been a client of Sandy (partial owner of this salon) for a few years. She's always given me a good haircut and highlights. I planned on being her client indefinitely. However, I recently had a very upsetting experience at this salon. On January 13, I had an accident that resulted in a cut to my face and a very black eye. I had an appointment scheduled with Sandy two days later, however, since my injured eye was swollen shut, I had to cancel and reschedule. I was rescheduled a week later with Betty. During that week, the cut on my face and the black were healing well, and I have photos to prove this. During my appointment with Betty, my face and eye were re-injured, at least twice--once when she was too vigorously hand-drying my hair after a a shampoo (I said "ouch!" and she responded by asking if I I was still still sore, and I told her that I definitely was, and pointed out my obviously black eye and the healing cut near my eyebrow.). The second time, I believe, was with a blow dryer. I again said "ouch" and asked her to be more careful. The next day, I woke up to a huge swollen area around my eye. I was very surprised, as my injury had been healing very well. The next day, the swelling was even worse, and my face was oozing blood from the cut that had before formed a scab and was healing well. I had to cancel all my clients that day (and I am a self-employed psychotherapist, so this was a loss of income as well as a risk to my clients), and called my doctor. He was able to work me in, took one look at my face, saw the photos of my previously healing injury, and explained that the re-trauma at Salon Kroma had resulted in a large hematoma and blood clot. My doctor had to perform surgery on my face to to remove the blood clot and drain the hematoma. He told me that if I hadn't had this done that day, the cut would have burst open and I could have permanently lost my vision in that eye. He recommended that I take the rest of the week off to recover from the surgery. When I called the salon the next and talked to Sandy to explain what happened, she was only defensive and a argumentative. And I was not threatening a lawsuit, requesting a refund, or anything of the sort. She said she would call back in a few days, which she did. During that conversation, while she again did not take any responsibility for what happened to me, she told me, "if we can ever do your again, just let us know." I had already scheduled a follow-up appointment, and reassured her that I planned to keep it. When I called and left a message a few days before my scheduled appointment, requesting a call back to confirm it, I received no response. So I called again the next day, talked to Dara, she put me on hold for a while, and then Sandy took the call and informed me she would no longer do my hair. Apparently, they assumed I would just show up for an appointment that they had already cancelled without bothering to inform me. I find this extremely unprofessional, disappointing, and yes, I'm rather angry. The only reason I'm giving this salon three stars is because Sandy is a good hairdresser, but just a good hairdresser. There are lots of good hairdressers out there. I suggest finding another salon. read more