Kelli was incredible!! I would highly recommend her to anyone looking to have their hair done, she listened to my ideas and provided suggestions. The result turned out even better than I had hoped. She squeezed me in last minute and stayed late into the evening to accommodate my appointment. The salon made me feel welcomed from the moment I stepped inside. Paying great attention to my needs by offering snacks and drinks. I feel lucky to have stumbled across this salon in my searches, I will be back! read more

I've been going to Roots for a few years now and absolutely love this place! From a simple cut to a custom color, I've never been disappointed-even seeing multiple different stylists. It's one of those places you can say " do what will look good" and you can trust them to do just that. read more

This hair salon charged me $350 for a "no-show" appointment that I canceled almost a month in advance. When I called to ask them about it, they refused to refund the money or provide the original service the $350 was charged for. Also the charge is listed as a recurring payment on my bank account so they have access to recharge my card repeatedly and feel they don't have to answer to it. The owner (Zachary H.) was absolutely horrible when asked about working with us to resolve the issue. There is nothing in their policy that states no-refunds or partial credits, in fact, it states they will do everything they can to ensure you leave happy! That's actually crazy. If they wanted to ensure their customers were happy they could simply provide the service that was already canceled a month ago, paid for anyway (against my will), and still refused by the salon. They could have made it right in any way but they simply refused. These people don't care about their customers. Beware!! Go somewhere else and guard your card information!!!!! EDIT: Hi zachary. Just wanted to let you know, your reply on my review very much shows just how much of the run around you gave me. No business in their right minds puts pocketing $350 over the satisfaction of their customers. Tell me why Roots Salon and Wellness in Cary NC chooses to do so? Is arguing with your customers the best way to handle customer service? I was just wondering. Also, you haven't shown ME proof of anything. I want to see proof that I didn't call and cancel the appoitment, because it is simple to pull call logs from my end. Is it from yours? also, I was not provided a copy of this signed document. I would like one. I would like to know the best way to pick that up since we aren't exactly "welcome" at your salon. Next, there is no clause that I am aware of (I don't have a copy because I wasn't provided one) that states if partial credits, deposits towards future appointments or no refunds will be made. Understand that in small claims court, that will be pointed out. You denied me the service after the fact. Not just a refund, but the service itself. Dont forget that point. Another Edit: "We are very understanding and lenient because we know that life happens and things come up" seems very untrue considering the great lengths you're willing to go to to keep my money now. Just saying.... One more edit ... I wanted to point out that the Brazilian blow out was a service sold to me while sitting in your salon chair. It was an UPSELL that was pitched to me while I had a stylist doing my hair. It wasn't something I asked for, it was recommended and promoted by your team as I was getting my original service done. the price of the service was never told to me. I did not sign a separate document regarding the blowout. Only the original document for the highlights. No price was ever shown to me but the website specifically lists "$250-$350" as the price RANGE for the service provided. When I called and asked the salon why I was charged the upper end of this range automatically, they said that the Brazilian blowout is $350 and the other smoothing services are the ones that are $250. That's not what is listed on the webpage. Only the price range. This price was not communicated to me prior to signing up for this service that I had no prior knowledge about and that was "sold" to me while in the salon. read more

Roots Salon and Wellness - Hair Salons Near Me - Cary, North Carolina

I absolutely love my hair every time I leave! Zach really listens to what I want and somehow makes it even better than I imagined. The color, cut, and overall experience are always amazing. Highly recommend! read more

Roots Salon and Wellness - Hair Salons Near Me - Cary, North Carolina

Best salon ever! Sarah is Wonderful- she listens to what you want done to your hair and does a Spectacular job. Upon entering you are greeted by a friendly receptionist. If you have a coat he takes it for you. There is plenty of parking and it is decorated beautifully. read more

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Idalia is a gem! So happy I found someone that listens and understands what you're looking for in color and styling. Highly recommend her services. The salon staff are lovely as well. read more

A wonderful, inviting atmosphere! Chavon is extremely personable. The first appointment I felt like she was someone I had known for years. Cannot recommend her or the salon enough! read more

I am super picky about my hair. I was a natural blonde when I was young, and I like to keep highlights in my now graying, mousy hair. I found this salon ROOTS, online and took the time to read about each stylist. Toni Eure said she loves working with blonde hair, so I booked my appointment. I am SO happy with the way it turned out! I have neglected it for a few months, but she did the nightlights to make it look sooo much better! I will definitely go back to Roots, specifically Tori Eure, for my future appointments! Their pricing was fair and I feel like I have finally found a wonderful salon IN CARY! (That's been a challenge in the past) So, if you are wanting to find a great stylist who is expert with highlights, look no further. Great atmosphere, very clean and comfy there. Thanks Tori! read more

Tori has been amazing from the first consultation visit. She was very honest with me about the things that could and couldn't be fixed and just how long it would take to get me back where I wanted to be. She's helped guide me with my thinning hair and come up with solutions to fix my concerns. I always feel so relaxed and comforted in the salon. read more

if you are in need of a new hairstylist and looking for a salon to go to. Definitely! go to roots salon and wellness. Go see my girl Chavon! She will never let you leave that chair unless you are feeling 100% confident and fabulous! read more

My wife just got back from Roots Salon and Wellness and her hair looks fantastic. I haven't seen it look this good since she had it styled by Anh Co Tran. Zachery took the time and worked magic on her hair, turned the clock back 15 years. Now only if he could do that for me ;) Roots Salon has picked up another lifer. I can't attach before images, I like being married but you can see the after pics no problem! read more

Roots Salon and Wellness - Hair Salons Near Me - Cary, North Carolina

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After spending way too much time and money for this look, I'm sincerely disgruntled. I had pictures from multiple angles of my prior cut. Somehow the asymmetrical bob I asked for turned into an impossible to maintain shag. This cut would be great for someone with thick, wavy hair-- on mine it just looks dried out and damaged unless I'm spending a lot of time/heat on it. And because she took way too much off in the wrong places there's no way to fix it until it grows out. The color probably would work as a pop color on natural hair, but it's a little dull from my usual and I'm finding patches of brassy/blonde in under layers. read more

Roots Salon and Wellness - This is definitely not what I showed her - Hair Salons Near Me - Cary, North Carolina

I have thin, fine hair. This was my first time there & I was nervous. I had Deanna & she was great. She listened & did a great job.

This is my third session with Tori I have had just the best experience with her! I always go in the late afternoon and am probably the last one to leave. I never feel rushed. She really takes her time and listens to what look you want to achieve with your hair. She's very personable and always checks how you are doing through out the process. I love my hair and have gained more confidence. Overall the salon is very nice and all the people there are friendly. read more

I desperately needed a hair cut after 3 years of not seeing a stylist and trimming my own ends. Tori had a last minute opening so I gave it a shot. She was FANTASTIC. Literally looked at the photos and knew exactly what I wanted! I felt like we were on the same page the entire time. I never book appointments at check out, but I could not pass up seeing her again for a haircut! Tori is a star. read more

Roots Salon and Wellness - Hair Salons Near Me - Cary, North Carolina

Zach is AMAZING and has been with me on my hair journey from long to short (pixie) to extensions (to grow out the pixie) and back to long hair. He cares and it shows in everything that he does. He is the owner of Roots., he makes sure all of the stylists are taken care of, he creates an environment that you feel as if you are his only client. I have always referred to him as my magician. He is magical in every way! read more

Tori is a wizard!! When I finally decided I wanted a more lived in color she was my go-to girl. She kills it every single time, I always leave more in love with my hair than I thought I could be. The salon is so clean, cute, and they have complimentary food and drink (including iced or hot coffee) which is so great. They use Oribe products which makes my experience that much more luxurious. Love love love roots! read more

I've been to this salon twice in the past several months. (July-Sept 2023) I've had two different stylists. Both were extremely nice and polite. The salon is clean and the service is prompt. As for my hair, sadly, I've been very disappointed with the cut/style on both occasions. I brought pictures to both appointments. We chatted about what I wanted and what I didn't want. The cut that I wanted was very similar to what I already had, but trimming, shaping up and styling was needed. I keep a medium-short layered cut. I am 65 with salt and pepper hair. My hair wasn't styled after my first cut at the salon. It didn't look at all like any of the pictures that we discussed. I was upset leaving the salon. When I got home I washed and styled my hair. The cut was fine after I washed and styled it, but I found that my hair was uneven around my ears. I had to trim the area over my left ear, which was 1/2 inch longer than the right side. The hair above my ear and directly back about two inches on the left side was also heavily texturized and much shorter than the right side. Thankfully, i was able to style the area to "hide" the length differences. The second cut was worse. I went to great lengths to point out how I wanted the back to look...shorter on the sides and bottom, longer and full over the crown. I wanted it soft and feminine. The stylist didn't show me the back with a mirror when she was done. She did have me put my hand through it. I knew it was short, but when I got home, I was absolutely shocked. The back is so short, it's almost impossible to work with. I have a big cowlick on the left side of my crown that now totally sticks out. Styling with a round brush... even one with the smallest barrel is 100% impossible. It's literally the shortest haircut that I've ever had in my life and looks nothing like the pictures that we discussed. In addition, the left side of my neck wasn't cleaned up. A large patch of fuzz remained. My husband had to use a trimmer to clean up my neck. My husband, who's the easiest going man that you'll ever meet said, "What's up with this haircut, honey? Your cowlick area is sticking straight out! Good thing it will grow!" I rarely write reviews, but I'm so disappointed. Haircuts are not inexpensive ($60-$65, plus tip), and you have little recourse when the outcome isn't what you explained or expected. I don't believe that I'll return to this salon in the future or recommend to any friends or family. Very sad. read more

I booked with Tori Eure after doing a lot of research and finally settling on her and Roots Salon. I had just moved to Cary and it always feels like kind of a gamble to trust someone new with your blonde BUT Tori seemed to literally know EXACTLY what I wanted right away (which is much more than I can say for others who have done my hair before in other cities) and I am soooo so happy with my blonde. On top of that, she was so sweet to talk to, and everyone in the office was kind and peaceful too I will most definitely be going back to Roots to see Tori! Super thankful. read more

I'm relatively new to the area and found this place (and Sarah) at random in Feb. I just want a good trim with layers a few times a year. I've visited Sarah twice now and she has done a fantastic job every time. She listens to what I ask for and doesn't push me into anything else, and knows how to accentuate my natural waves. Plus she's super friendly and fun to chat with. I'm so happy to have found her! read more

Roots Salon and Wellness - Hair Salons Near Me - Cary, North Carolina

I am so glad I found Roots Salon and Wellness as my new salon home! The salon vibe is very relaxing with lovely aesthetics. The staff at the desk and all the stylists are so sweet and knowledgeable. Tori and Chavon have done my hair and they both listened to me and answered my questions and helped me achieve beyond my expectations with their expertise. Thank you, Roots! read more

Zack is the absolute best! our whole family only trust our hair with him!! Not only is he out stylist, but he is a good friends and we love him so much. The environment at the salon is so welcoming, cozy, and it makes you feel like you are being pampered at an extension of your home! I would hangout there all day if I could!! Best place ever and the absolute best hair stylist, Zack! read more

Trenton was my hairstylist I had never been to this salon but we were staying in Cary visiting family. I never have time to go so I made an appointment the front desk staff was very nice. I went in Monday and spent literally from 10:30-2 with Trenton. I'll never forget he told me every woman should feel beautiful leaving there and I certainly did. I went from a mousy brown back to an amazing highlight job done by him! He truly captured exactly what I was going for. Family was telling me left and right how much they loved my hair and highlights. I will be back since he did such a great job! read more

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What an amazing place! I got my Lashes done here by Ashley. Not only were they really good, she was fast! Very sweet girl who is very knowledgeable and attentive to details. It was very easy to get an appointment, which is a plus. From the time I walked on the door until I left, I felt so warm and welcomed. The salon is clean and COVID COMPLIANT. Everyone was wearing a mask the whole time. Hand sanitizer everywhere. The staff was friendly, literally everyone I passed smiled at me and said hello. Very refreshing to see that salons like this still exist. Can't wait to go back! read more

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Sarah worked MAGIC on my hair!!!! I literally couldn't be more grateful for her! She had a busy schedule today and fit me in to fix my red brunette hair and get the red out! It was exactly what I wanted!!! They even gave me a little gift bag when I left & the music is too notch as well. They did a hair mask on my hair to protect the color and add moisture! Definitely coming back! read more

Roots Salon and Wellness - Hair Salons Near Me - Cary, North Carolina

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Got a great hair cut from Kelli! She took her time with me, talked me through a cut that will work with my lifestyle, and was sure to make sure I was satisfied with the cut. The salon is beautiful and everyone is friendly. It was a great experience for me as a first timer! read more

Roots Salon and Wellness - Hair Salons Near Me - Cary, North Carolina

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Zachary is a very nice sweet guy and did an awesome job on my hair will definitely be returning !!!

I had curly long hair and decided to donate my hair and get hair cut. I am very pleased that I did my research and went to Zach for cut .. He listens to you with patience and gives the cut . I absolutely loved my new hair do .. You cannot go wrong with this place . read more

I had a wonderful first experience at Roots Salon! The Salon is very clean and organized, and all members of staff are friendly and help to make their clients comfortable. Sarah did a great partial highlight and cut off a good 10inches of hair to my desired length. She was incredibly friendly and professional! I love how my hair turned out and will be returning again next time! Thanks! read more

I've been going to Zach for years and he is absolutely fantastic! I'm currently brunette (and former blonde) and he has always done an amazing job on my hair. He's always great talking through what I want to do with my hair, sharing his recommendations, and really listens. He works so hard with his team to ensure when you're at the salon, you have the best experience and can enjoy yourself. 15/10 recommend! read more

I went to roots this past weekend to get my hair and makeup done for prom. I was part of a program in the salon that gave local high school girls hair and makeup for prom for free. I adored this salon and all the staff! They were all so accommodating and kind. My hair was beautiful and actually stayed put for about 12 hours after it was originally done. Sarah and Zach were amazing, I'll definitely be back! read more

Roots Salon and Wellness - Prom low bun updo - Hair Salons Near Me - Cary, North Carolina

I can't wait until this place opens back up again! Everyone here does a wonderful job! You should follow them on Instagram! Everyone there does a wonderful job. Emily does my hair and she's amazing, she's my favorite, but I've seen with that Zach has done and he's amazing as well. You can't go wrong with who you choose here. read more

Fantastic place--beautiful decor, friendly atmosphere, lots of extra special touches. I used to come here a while ago and made the switch to a closer place but recently came back and am so glad I did. Sarah did a mini highlight and cut for me--she listened to what I wanted, gave me her input, and then did a wonderful Job! I couldn't be happier and recommended her to a friend as well. Kudos to the owner and everyone here. read more

Chavon does an amazing job with my hair every time and everyone there is so nice and accommodating! It is super easy to book an appointment or change it. I will continue to go here! read more

The salon is beautiful, clean & cozy & not to mention the amazing staff! The stylists are so friendly, genuine, & knowledge & really takes the time to listen to what you want and always has your best interest at heart! the owner is super upbeat and makes you feel at home & my girl Tori is a fantastic hairdresser! you can't beat this salon! hands down best salon in the area!!!! read more

Zach has been doing my hair for at least 6 years and always comes in wanting to listen to my ideas and offering ways to keep my look fresh. I love that they have a signature drink for the season and always keep the salon looking stylish and fresh so it feels like a whole experience. In addition to Zach, the whole Roots team keep the environment fun and friendly. Love my hair days! read more

Love this salon and all of the people! Zach and his team are wonderful. My hair always looks great and he is always very accommodating and professional. Recommend for routine services treatments but also for Bridal Makeup and Hair as well! I look forward to my appointments - glam hair, great convo, and relaxing with a glass of wine! read more

Hands down the best salon experience I've had in my entire life! I've been going to Roots for nearly three years after relocating to the area and I haven't been disappointed yet. In fact, Zach has taught me more about my hair and how to care for it in the last three years than all the women who did my hair the 30 years before. Not only do I regularly go to Roots for my hair but I've had two sessions for permanent eye liner done by Josalyn and, trying to be humble but, my eyes look amazing. My mom, sister, and my neighbor intend to schedule appointments with Josalyn in the near future for their permanent makeup. Have I mentioned that they always offer me a glass of wine?! 10/10 recommend read more

The Salon itself is very nice and so was my hair dresser. She kept asking if I was comfortable and brought me wine. I felt great while I was in there. My hair has always been very healthy, I constantly got complements on it even from the hair dresser herself at roots. My hair is used, to be colored every 8 weeks but this time my hair got completely damaged. We went for copper highlights and she even admitted that it looks like she bleached some strands in the back but it's not noticeable. I took her word for it and left. The next day when I put my hair up in a bun I had bleached out spots all over my hair. I looked like a calico cat and my hair was super dry and damaged. I called and let them know what happened. I was nice and asked if I can get just a plain brown color so that I can leave my hair alone for a while to get it back to health. All they offered was to put some more toner in (which will damage my hair more) and "see" if the bleached spots will pick up the copper color. If I wanted a new color I would have to pay again. I was pretty upset about this response and would now just rather have a refund and take my business elsewhere. read more

Roots Salon and Wellness - Hair Salons Near Me - Cary, North Carolina

Love this place and my stylist Ashley R! She does my Brazilian blowout, hair color and cut. I have thick curly hair - and a lot of it! She knows what to do and how to make it look great. She is better than the stylist I would see in Los Angeles who charged so much for lesser work. If you're looking for someone to keep your hair healthy and beautiful she's your girl! Plus this location is stylish and has an awesome vibe ‍ read more