Melanie is excellent! She knows a lot about skin care and how to get your skin/face in the best…read morepossible condition since it is one of the first things that people notice. It is a gradual process, but the results are well worth the time, effort, and money. Glad that I was able to find Melanie as my skin has become a challenge over the last few years! Highly recommend Melanie and her expertise to those who are not born with great skin but a believer in seeing vast improvement and difference over the past few months!

Even though I now live in California, every time I visit family or friends in NC I make sure to…read morebook an appointment with Melanie. She is a truly skilled esthetician and also a very pleasant and friendly person! I would recommend her personalized services to anyone.

I had such a wonderful experience at this spa. The facial was truly outstanding, I could see and…read morefeel the results immediately. My skin felt incredibly clean, soft, and deeply hydrated, with a noticeable glow. The massage was just as impressive. The therapist was very attentive and made sure the pressure was exactly right throughout the session. They really focused on my problem areas and were able to relieve tension. I left feeling completely refreshed and pain-free. On top of that, the environment was beautiful, calm, quiet, and deeply relaxing. From the moment I walked in, I felt at ease. Overall, it was a fantastic experience, and I would highly recommend this spa to anyone looking to unwind and take great care of their skin and body

I love their massage and facials. I also got my eyelash tint/lift there. Overall a great experience…read moreand I plan to always come back. Everyone is so nice and does a great job at what they do.

Make sure you're aware that when you start a membership with Hand & Stone that if you try to…read morecancel, you will have to pay an extra month even if you were just drafted and haven't used your balance yet as a 30 day notice fee. This extra month does get credited to your account, but in my situation I find this very unreasonable. I tried to cancel my appointment on the 30th. There's no way to cancel online. I called on the 30th 3 times and couldn't get an answer on the phone. I also tried calling another location that I've been using 4 times with no answer. On the 31st I called again and was able to reach someone the first try. It takes 1-3 business days to process any request that changes your membership whether you freeze or cancel. They suggested I just freeze my account and that they would try their best to get it in before I'm charged on the 3rd. I checked my email continuously the next few days to no avail. Of course, I ended up being charged on the 3rd. Disappointing as I am cancelling due to financial constraints, but I was warned it could happen so whatever. Well today on the 7th I called again to just go ahead and cancel because after consideration I really just don't want the membership anymore due to this. On the phone today I was told that "I called on the 31st, they sent out the email to freeze on the 2nd, and I was billed on the 3rd." However, I received the email to freeze on the 3rd after I was already billed. They then tell me that yes, I will have to pay for an additional month where I will be billed on the 7th of May. So basically, I'd spent a couple hours on the 30th, and most of the day the 31st, 1st, and 2nd stressing over this to only be charged for a service on the 3rd I tried to cancel, then at least freeze believing it would be easier...and now next month I'm going to have to pay an additional $79.99 for a service I don't even want. Overall the services I've received the past few months at the secondary location I'd been using primarily due to it being closer to me were nice, and I loved the staff there. The staff at this location were friendly as far as I've experienced but I've only been there twice and talked to them now twice on the phone. I do feel like it's a little overpriced for what you get, but it is still something nice to do for yourself. My low rating is purely due to the lack of leeway in their membership despite me trying to cancel since the 30th, and no one informing me of their cancellation policy until today. This should be something informed to you when you sign up.

HORRIBLE Terrible experience! The receptionist who checked me in was incredibly rude. I inquired…read moreabout the Serenity package my husband paid for as a surprise, and she insisted it only included a facial, despite the online information and package menu clearly stating a 50-minute massage followed by a 50-minute facial. When I tried to explain, she cut me off and bluntly said, "No, it's just a facial." To make matters worse, she denied any possibility of using the gift card for other services and falsely led me to believe a refund might be possible and stated that only the manager could speak with the number on file (my husbands). The manager later called my husband, claiming she was told that I didn't want some of the services and that we'd be charged for one due to the esthetician's waiting time. However, it seems as if the whole story wasn't informed to the manager... that I was told I was only getting a facial ( I wasn't opposed to the facial but I was under the impression I would be getting a relaxation massage with a facial but yet told "No its just a facial".) This whole ordeal was marked by miscommunication, and it's clear no one was concerned about the dismissive behavior of the receptionist. She not only interrupted me but also avoided making eye contact, focusing on her computer instead. This place is misleading, and I strongly advise against it. I'll be informing my colleagues and friends to steer clear of this location. Awful experience!

Jennie and the rest of the staff are the best. I've been a customer for about 9 years and would…read morenot get my skincare or treatments anywhere else.

If glowing skin had a zip code, it would definitely be this place…read more From the second you walk in, you're greeted by the best receptionist team who are also undercover skin fairy helpers and can answer all your questions or guide you in the right direction. The vibe is calm, welcoming, and zero judgment--just people who genuinely know what they're doing and want your skin to thrive. They don't push treatments you don't need, but they absolutely deliver results you didn't even know were possible. Every visit feels like a mix between self-care therapy and a science-backed glow-up. My skin has never been smoother, clearer, or more "did you do something different?" approved. 10/10 you should trust these magical humans (and their fairy assistants) with all your skincare needs!

My sis surprised me with a microdermabrasion facial with Hanna! Loved this cute salon, very cozy,…read morecomfortable room for facial. Hanna is the best, did my skin analysis and recommended some great products. I loved the experience, my skin feels great!

I really really didn't want to like Hanna. I was mad at her. But I can't help this 5 star rating…read more Here is why. I made an appointment for a Saturday facial with her, about 5 weeks in advance. I work full time and I can't just take off for a body treatment. She called me and spoke with me and confirmed the appointment for that Saturday. It was confirmed. I show up exactly at our agreed time on the Saturday we agreed upon. The salon is locked. It is 97 degrees outside and the sun is blazing on me. I wait in the sun for 10 minutes before I give up and call the salon to leave a message about my appointment. I had childcare that day so I could get my skin some much needed attention. It was all paid for. Then I get a call from Hanna. She started telling me how she called and left multiple messages and texts informing me she had cancelled. I told her I've got nothing from her. Then she tells me how I never confirmed my appointment. I remind her that she personally spoke with me on the phone to confirm it. After she is done defending how it's not much of her fault for ruining my Saturday, I lose all my patience and ask her if she had been contacting a wrong number. She realizes that was a possibility. Offers me an alternate day. I had to accept after a 25 minutes argument that she wasn't going to show up and that was a day completely wrecked. It messed with me because spa days are supposed to be relaxing and this woman clearly just didn't get it. She calls me back in a few minutes confirming she had the wrong number all along, a mistake she made noting it down. So why the 5 stars? I got her microdermabrasion facial today. She was AMAZING. She is very talented, but that's not what got her 5 stars. She made me feel like she genuinely made a mistake, she compensated for my childcare expenses with a service and she went above and beyond to make this a great experience for me. It was impossible to stay mad at her. Even when her errs, she wins. As far as her skills are concerned, she is PERFECT. I'll never look for another aesthetician again.

Granniehudson serving as the caregiver for her sister as she completes a procedure. This location…read moreis absolutely gorgeous - clean, professional, and inviting. Plenty of private room and space to wait for your loved one. as any business of this type, it's staffed by beautiful young women who don't need one iota of anything done to themselves, but have everything from duck lips, Botox, fillers and the works. It always cracks me up. Why? Because beauty and anti-aging sells! And they represent the product! These ladies, however, are as down-to-earth and sweet as possible. My sister claims that the experience is top-notch from top to bottom, and just sitting here waiting on her and talking to the staff, definitely confirms that!

I went to Allison for wrinkle relaxers. She listened to what I wanted and recommended Daxxify. I'm…read moreglad I went with her recommendation, because I LOVE the results. It treated my wrinkles while also looking very natural.

BEAUTIFUL job on hair and make up for my daughters wedding. VERY pricey. And could lashes not be…read moreincluded IN that price?!! The girls were asked to Venmo $20 each for them. I felt like I had set them up when I found out later. SMH.

I've had lash extensions for over 6 years . With lashes it…read moretakes experience .. this is what Joanne brings !! Her many years doing lashes and skin care allow her to know exactly the right lash shape and size for your eye along with the best products currently on the market . My lashes last longer and look the best under her expertise . I trust any treatment she recommends and going to someone who loves what she does and is passionate about her craft gives me confidence I always know it's done well and I look great!!

Jessica is a pro. Have been coming here for at least 5 years and never disappointed with…read moreFiller/Botox etc. Highly recommend

Nina is the best. I've gotten laser treatments from her for the last 4 years. She knows what she is…read moredoing and is a blast to chat with. I will keep commuting from Chapel Hill just to see her for as long as she is there!

Today is my 6 week touch up, and I am super excited. I love having noticeable brows, and although…read moreI do have to fill them in, it only takes maybe 30 seconds. I love the shape and color. The color which I thought was going to be way too dark has faded. I now wear a taupe to light brown shadow. Of course, as with all the other people who have had it done, I only have a few noticeable strokes, but the shadowing shape, or effect is perfect, and I am very much looking forward to additional strokes today. I have met a couple of people in Durham who had the procedure done at different locations, and I can't really tell the difference. What I am curious to know about is the difference between dry and wet healing... Oh my God - I love my new updated brows!!! See last 3 photos at bottom. They are amazing, and Sara took so much time to make sure they were perfect. She is so kind and caring.

The service Miss Kim gives is outstanding. Very calming and soothing. Highly recommend!read more

The best facial I've ever had! I recently moved here in NC and has been looking for facial spa and…read moresoooo glad I found Mayra!! It's the most relaxing and calming facial I've had. Mayra also shared tips on how to take care of my acne prone and dry skin. She never sold anything and forced any service but recommended what would be best for my skin. I will be back!!! 100% recommended!

The experience i have was extra unique! The holistic facial was super awesome! From start to end…read morewith the music...Im blown! Mayra is simple Amazing! Aside from her knowledgable on customising products to my skin, her massage...Wow! so i will see her after 3 weeks. Its gonna be my new pampering place!