BEWARE!! I feel compelled to write this review in Yelp because I chose This hairdresser as a result of reading previous reviews. My first 2 visits to Arielle were fine. My dark brown hair was on its way to blond balayage and I understood it would take time. Unfortunately my 3rd visit this went terribly wrong.
Arielle put color on my roots and a different mixture all over the rest of the hair. She stepped out and was gone for along time, which concerned me because my thin hair processes quickly. SHE HAD GONE OUT FOR BREAKFAST! When she came back she was rushing and and hurriedly washed out the color. As she combed it out I noticed it was very very dark. She cut off much more than we discussed and after she blow dried it I noticed it was very dark, all the high lights were gone and it had a strange dark cast to it. I said out loud "it looks dark". Her response was startling and I should have know something was terribly wrong by how defensive she became. Arielle freaked out! She went on about how this was all part of the process and if I didn't like it I should find someone else. Her colleague was startled also and tried to intervene. I was upset, I paid and left. When I got home and looked at my hair in day light I realized that the color was worse than I thought and my hair was very dry and damaged. At my office my colleague saw me and blurred out "what happened to your hair"!? I was very embarrassed. I left an intense conditioner in it for 2 days, but when I rinsed it out and dried it my hair was a strange green color with prince Harry red strands running through out my hair. I reached out to Arielle explained in detail. Her response was that I was wrong and my hair didn't look like that, this was all part of the process, She apologized for her rude response to me, but She offered no other assistance. I went to a Corrective colorist in Cary. He said my hair had been over processed and the wrong color toners had been used. He said that because of the poor condition of my hair all he could do was use a toning shampoo and I should intensely condition my hair over the summer and then he would correct it at the end of the summer. The correction would take several visits and would cost $400 each visit. I contacted Arielle again and explained, I asked for a refund. This was her response "i delivered the services asked for, which matched what i told you to expect, and i made no mistakes in my process. i work hard and believe i deserve to be compensated fairly for my time, and do not see any reasonable justification for me to not be paid for my work in this instance.
i am sorry that you are not happy with the current status of your hair, and cannot speak to why that may be. however, placing the blame on my work - and demanding i not even be compensated for my time or your haircut - is unfair and insulting, in my view." She is insulted!
I guess my time, my hair and the fact that my summer will be spent with, what is left of my hair, in a bun with conditioner is not worth anything to her. Very unprofessional and inappropriate. Run! read more