I called ahead and the ladies at the store set aside my hair dye and were so helpful. Shout out to Aniyah, Karina, Evelyn. they made it so easy for me. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Long Beach, California

I had an extremely disappointing experience with Heidy, a store associate at the Sally Beauty location at 2nd Street and PCH, on September 1 at approximately 6:50 p.m. I came into the store needing assistance with a return. Rather than trying to help, Heidy was rude, dismissive, and made me feel as though she simply wanted me out of the store so she could end her shift. She told me I needed to contact Customer Service. When I asked her for the Customer Service phone number, her response was simply, "Google it." That response was incredibly unprofessional and completely unnecessary. A customer asking for help should not be spoken to that way, particularly when the employee is the one directing the customer to contact another department. What was even more concerning was that when I asked for her name, she immediately covered her name badge, as shown in the photo. I was still able to read that her name was Heidy. I hope Sally Beauty's store or regional management sees this review and addresses this behavior appropriately. Employees representing a customer-facing brand should be expected to provide basic courtesy, professionalism, and assistance. Unfortunately, my experience with Heidy demonstrated none of those things. This was, without question, one of the worst customer service experiences I have had at Sally Beauty. read more

Sally Beauty - Heidi store employee covering her name - Cosmetics & Beauty Supply Near Me - Long Beach, California

I'm really surprised that Sally's Beauty Supply does not carry basic essentials like weave thread, curved needles, and braiding hair. These are staple items for protective styles, sew-ins, wig installs, and braids things customers expect to find in a beauty supply store. It's disappointing to walk in and realize they don't have the core products needed to actually complete a style. These items are not specialty or hard to find; they're everyday necessities for a huge number of customers. Sally's carries plenty of products related to hair care, but not the actual tools and supplies that many of us rely on. I hope they consider adding weave thread, sewing needles, and braiding hair to their inventory, because it would make shopping a lot more convenient and keep customers from having to visit multiple stores for basic hair needs. read more

I love that it's down the street! I love how they save my color, so I just need to give them my phone number!

I get a friendly greeting every time I walk through the door. Evelyn is very knowledgeable about the stock and the sales. Ailin and Kae are so helpful in making sure I have everything I need. I am a hairdresser of 35 years and love the products and equipment. Well done store 1015! read more

Aileen was absolutely amazing. She was so helpful and went above and beyond for us! Thanks so much Aileen!

Good products & helpful staff. They currently are in a shopping center which is under update. But have what they are knowned for. read more

Ive been coming to this sallys since i moved to Long Beach and never had a problem until yesterday. I came in to do a return without a receipt, which I've done before using my sallys account, and the cashier told me they could only do an exchange because ididnt have the physical receipt. I went home to look for my receipt and couldnt find it so on my way back i called customer service and a different sallys location which both said i can do a return to the original payment method using my sallys rewards account. When i went back to this store the "manager" (tiny little bleach blonde girl) said that it doesnt matter what they say because at "her location" she wouldnt accept a return without the original receipt and i could only do an exchange or get a merch card. Only after i mentioned customer service she said this would be the only time she would allow the return but that both customer service and the sallys in Lakewood were giving me incorrect information. So make sure you get your receipt emailed or if they give you a hard time call customer service to get your receipt emailed or to create a case number so the store has to call customer service where they will approve your in store return using your sallys account and not the original receipt. read more

If zero stars were an option, that's what sallys would have got! Their system is beyond old-school! It takes 8 hours to place an order online, and when you do, you can't get what you want. I placed an order online, which was a horrible experience! Called customer service to get assistance.. I was told that the items need to be placed online when in actually I could have gotten it in store! Then, when going to pick up my products, I noticed I needed a 20 volume developer, so I asked if I could switch it out from the 10, and I was told no. Even tho it was the SAME products! GET IT TOGEATHER SALLY and work on your customer service! Because it not making no sense! read more

I've been here fairly regularly and never left a review but I'm tired of this location. It's a shame because it's only a walk from my apartment but every time I'm there, I leave upset and uncomfortable and I'm over feeling that way about a business. Firstly, the manager is very rude and pushy -- even when I've only put in online orders to pick up, she is rude and rushing me out as if she has other things to attend to in an otherwise empty store. Almost every time I shop, I'm followed around the store and asked several times if I need help. I don't. I've been doing the same thing to my hair for months. I've got the routine. I'd be in and out in 5 minutes if I wasn't stopped and harassed every minute. I pay for all of my items. I even use your basket. What is the issue? The one time I asked for help, because I wanted to do something different for my hair, the employee with the brassiest, untoned, uneven bleach job I've ever seen told me that I should just go to a professional. Honey, I am the professional. I get the most compliments on my hair that I cut and dye myself. And I'm very certain 98% of your clientele is in there doing their hair themselves too. Nobody wants to pay $500 for a cut and dye with the risk they might not like it when they could instead pay $40 with the risk they might not like it with only themselves to blame. At the end of the day, it's just hair. I was already planning on doing it myself, might as well have just helped me out or gave me some direction but instead I decided this place is dogspit and left. There's a different beauty supply not too far, they have what I need anyway. TLDR; I'm so sick of the stuck up and unhelpful employees in this location. The energy in here STINKS. read more

I've had pleasant experiences here. Knowledgeable and friendly staff! My go to beauty store in my neighborhood.

Knowledgeable, friendly service. Great return policy. They helped me find the right hair color and gave me some helpful tips on how to grow out my gray hair. read more

I needed to fix the orange color in my hair! I had no idea what to use. The two girls there were soo helpful and they told me exactly what I needed! How long to leave it on and the correct amount to use. My hair turned out great! I'm so grateful they were able to help me, and so pleased with the result! Thank you again!! read more

Sally Beauty - After! - Cosmetics & Beauty Supply Near Me - Long Beach, California

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This is a practical location for me but unfortunately they are always out of things I need. I thought the store was closed due to the front appearance and almost drove away. The customer service is either good or non existent. Today I walked in, no hello or welcome. One lady was on her phone texting and the other one was standing there staring at the ground. I didn't look around cause they were 2 children playing and TOUCHING EVERYTHING without being watch over by the adults who they were with (2 different set of parents ). The little girl was walking up and down the hair color section, touching every box then touching the floor/her face/the bottom of her shoes and doing the same routine all over again. The little boy would run from one aisle to the next, as if it was his house, almost running into me with his parents being oblivious. Even tho I been coming here for 20 years, I think is time to upgrade to a store that is stocked, has customer service not just cashiers, and that they take more pandemic precautions or takes the pandemic seriously (cleaning the cash register/touch pad between customers. Should be taking tips from the Marshall down the street that has an excellent cleaning procedure and way more customers than this tiny store). Wouldn't recommend coming here any longer, dissatisfied with their present cleaning protocol. read more

Sally Beauty - January 2012 - Cosmetics & Beauty Supply Near Me - Long Beach, California

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If negative 5 stars was an option then that would be appropriate. I've been to Sally's Beauty Supply in Garden Grove, Ca. numerous times. Their service is like a cashier not like a personal service. I'm a man and recently went in to get products. I told them I had colored my hair with the wrong color and wanted to go back to my normal color. They did sell me color-fix but that was it. Hey, I'm a guy. What about an applicator or even some friendly instructions on how to use it etc. I followed the instructions but had to use it a second time. A big waste of time for me. A few words from them would have helped me. I'll never go back to them again. Bye-bye. read more

Horrible service and staff. Have no knowledge on hair coloring. Told me my hair was fried when it wasn't. I had a hat on and my hair was in a French braid !!!!! I literally just walked out the gym. Never been so disrespected in my life. Honestly go in get what you need and leave. They have no idea what they are even talking about. Why work in a hair and beauty store if you have no idea what your talking about ? Just curious. Seriously miserable employees and it's freezing cold with the AC. read more

july 25. 2019 minus any stars...zero stars! i have been going in here every week. i have a cosmetology license and had it since 74. i do nails and hair. well went in today to get some hair color and nail suppies when i checked in i noticed they removed all my photos? all the pictures were mine except the 7 they left on here....they left some old ass pictures on the yelp? i must of been the only one buying shit here they never have customers. i walked out and will not ever buy anything from here. for all of you who know i go to ulta and walmart shit even target in the game better prices. i know you seen my post and this place sells old separated polish walmart has fresh bottles due to great prices higher turn over even rite aid and cvs have better prices and fresh polish. read more

Sally Beauty - Really who took it away? - Cosmetics & Beauty Supply Near Me - Long Beach, California

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I came in knowing what I needed just needed the confidence boost and direction and I got exactly that thanks Astrid. Very sweet and very patient ! read more

Omg! Went in there the other day and I was shocked to see this person working at Sally's. Her eyes were huge, she looked scared, and looked very very high on meth. She didn't know what she was talking about, couldn't even put a sentence together and was making very fast jerky movements. I felt very very uncomfortable and not to mention this store always acts like they are so snobby and checking everyone who's suspect in their eyes of shoplifting yet they hire a tweaker who doesn't even know about the products to work there!!!!! I asked her about toner and what color of the new ion toners she'd recommend for grassiness she told me to go with a semi permanent gold !!!! Oh man the Sally's on Atlantic in bixby knolls is by far the best one or the one in paramount great options and wonderful staff that are knowledgeable!!!!!!! read more

Liz was an absolute pleasure to work with she answered all my rookie questions and went above and beyond with what I was needing help with! Thank you Liz!!!! read more

Ok shop, pricesa bit high, but if you're licensed, has all the hair shit you might need. Cosmo Prof seems more professional. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Long Beach, California

Okay, customers service was terrible. Whoever was working Friday 8/13 at noon, needs more training or needs to be let go. I hardly go in as it is but had time to go during my lunch to look for a last minute nail monomer. As soon as I walk in, the girl who "greeted" me was on the register chewing gum out loud, scrolling through her phone and didn't even make eye contact when she greeted just stayed glued to her phone. And she wasn't even presentable. Her hair looked like she had just waken up, wearing leggings and a wrinkled shirt. I'm sorry but this person is representing Sally's? Idk how a careless unprofessional person can be working there. I walked out minutes after. Y'all need to seriously speak to her. Won't be coming to this location. read more

I would rate this as a better-than-average Sally Beauty Supply in the Long Beach area. Over the past week I have gone to this center and the one downtown. This center appears to be a bit larger. Sometimes Sally Beauty Supplies can be hectically organized, but this place seemed to be in order and I could easily find the products for which I was looking. I had a question about leave-in hair conditioners and one of the staff members was great in helping me pick a product. When I was ready to checkout I did not need to hunt for an employee - someone was already at the counter and ready to help (excellent). One snafu was that their credit card machines were down when I went to check out and i did not have any cash. The clerk who rang me up did try calling in to get it processed by the credit card company before mentioning a local ATM. I appreciated her effort. The staff members were very approachable and friendly; the store was clean; and they had what I needed - all of this made me a happy camper to use this Sally Beauty Supply. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Long Beach, California

Very poor customer service, there's a guy in the counter that is taking so much time and the sales lady is just giving in while the other staff didn't even help me to go to the counter since i've been waiting long time. I just left and very disappointed won't come back at this beauty supply. read more

I came in yesterday to dye my hair with there products, instead of a box dye like I usually use. I had no idea what I needed. An extremely nice and knowledgeable lady came over to help. She told me the products I would need and explained how much to use. There was even a buy 2 get 1 free she told me about. It's always nice to save money. I dyed my hair this morning. It came out beautiful!!! Even my co-workers and patients (I'm a nurse) complimented me on how nice my hair looked. I wish I could remember the lady's name who helped me. So I'll just stay say she was pregnant and very nice. Thank you and best wishes next month. read more

I just had to update this review as just when I thought the deals here on quality products and specials could not get any better now this: I was getting my Wendy Williams Weave flipped today and my stylist used a new product by Roux that is simply amazing! Roux Treat & Shine, which is perfect in the Pink ( smells clean and honeymoon fresh ) spray bottle for colored treated hair ( so owned and self-served ), in Citrus Yellow for dry hair and, the Purple Colored Liquid for hair in need of volume ( a nice lavender yet subtle scent ). Cost-$7.49 each ( I bought the Pink & Citrus ) Also, a free 32 ounce bottle of ANY Roux shampoo ( for me the colored treated hair & I recieved 2 per bottle of Treat & Shine ) ), yes FREE! I purchased 2 of the Treat & Shine and the shampoos go for $8.49 a piece; I saved $17 and with my stylist card another 10% off! Grand total-$16.49! Look my fellow hair burners, get you flat iron asses over to your nearest Sally Beauty Supply and, especially grab this product and get your free shampoo as this stuff is going quick. This is the only beauty supply store I go to and their products are just as good as those over priced, pretentious name brands you see in salons and the stores. Hey I'm not vain or conceited, I just feel looking your best is important; except those days after a ruff night with Tito's, then I don't care. Too, gotta keep looking sly for my Boo so some scrub doesn't try to catch his eye on the fly..'ya feel me? So, I'm gonna keep singing this song: http://www.youtube.com/watch?v=HtXOVKNazYU&ob=av3e read more

This Sally's location is in the shopping center right by the traffic circle in Long Beach. This was my first time coming to this store and I was very happy with my experience. I came in looking for new hair extensions made out of human hair. I called ahead of time to make sure that they had extensions in stock; the girl I spoke to on the phone was very nice and told me that they did have what I want. There was a very extensive section of hair extensions. They is lots of variety with colors, lengths, and prices. One of the employees helped me find extensions that exactly matched my hair. She was very friendly and did a great job helping me pick out what I wanted. Although I came in just to buy hair extensions, everything else looked well stocked and clean. I will definitely be coming back to this Sally's location for my future beauty needs. Parking is usually pretty easy in this parking lot. It is not an overly busy shopping center. read more

Come here on Monday March 16th around 2:40pm. The cashier girl is a bad customer service in person and even on the phone, bad attitude, she shouldn't be on this job at all. After she gave me the change back, She told me don't come back here again. I know she not even the owner and said that to me is very bad for the business. I guess she doesn't care.. I will never come back here again. Owner, if you care for your business? please retrain your workers for better customer service. read more

I have been dying my hair for over 10 years and dying my hair unnatural colors for about 5 of those years. For those of you who don't know, dying your hair a bright unnatural (think blue, green, pink, etc) color requires both a lot of bleaching and a lot of maintenance. Since I'm not rich and can't afford to have my hair dyed professionally as often as it would need to be, I have become rather adept at doing my own hair. I've been going to this Sally's Beauty Supply for years in this effort and the employees here have been unfailingly courteous and helpful. I am always greeted when I walk in. Most of the time I know exactly what I need and exactly where it is, since I've been shopping here so long, and don't need their assistance in finding anything. On the occasion that I do need help though, they often offer it before I've even had to ask for it. They have always been very knowledgeable and are able to answer questions about their products in detail. When I recently decided to switch leave in conditioner brands, the woman helping me was able to suggest other ones and tell me why they were a better choice. They have a broad arrays of nearly any beauty product you could need. The prices are regularly below what you would pay at a Walgreen's or the like, and when you sign up for the Sally's Card, you get an even better discount. They also have generic versions of the brand name stuff, but I personally don't like them. I'm not normally a brand name snob, but there are certain things that I feel you shouldn't skimp on if you don't have to and frankly, I'm vain about my hair. (Hey, just being honest) I do have friends that use them without complaint though. My one gripe about Sally's is that the only quality punky color line that they carry is Manic Panic, and they only carry reds, blues and purples. I get everything else to dye my hair here, but I have to order the actual dye on the internet and have it shipped to me, which can be inconvenient. Other than that, they're awesome! read more

I really like this Sally. The customer service is personalized, attentive and prompt. After a few visits they greet you by name and know what you are looking for. I have natural hair, it has specific needs and is coily, curly dense but fine. They pointed me toward products for curly hair I would have passed on as "white people hair stuff," and it works wonders! My curls routinely draw compliments and appreciative glances and it's the Sally house line (Ion). At $8.99 vs $22 for the last product I used I am more than pleased. The only reason they got 4 instead of 5 stars is a quibble. The sales associates know I'm a nail polish addict and offer to call me when the next seasonal/limited edition collection comes out. Yet they always forget/never do. That is a big pet peeve, don't offer if you don't mean it. Otherwise the service is attentive, they know what I like, they hold stuff for me just because they know I will love it. Great job! read more

I have been to this Sally's twice and have been extremely happy with the customer service. I have been greeted warmly both times and approached to see if I had any questions, I did. They were very helpful in making sure I got the right products for what I wanted: to go silver blond. Even though the phone was ringing, I was priority and carefully explained instructions on how to correctly use each product. I am very happy and will come to this one for any supplies I need. read more

I am a loyal customer for that location for two year and I noted that some of their staff have very bad attitude. Sally company need to review it. today is 12/12/19 those two girl working at close night shift, she very rude she don't know to communicate with costumer she act like a boss seem like I go there ask her for free stuff, I feel very disappointed so I walk out without buy any stuff. I don't want to go back again. read more

Great place to buy better grade shampoos cheaply Went to the pch & Ximeno location in long beach Great service quick checkout and great prices. What a winning hand read more

my fave nail salon to ever go to .. love going there all the time.. i love it because Nancy always does my nails how i want them and if i got a picture she does it better then how it is on the pic. Nancy is my go to girl. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Long Beach, California

So I hate the fact that I have to actually write a bad review on a store that I've been going to for over 10 years. I was highly aware of the store hours which had me rushing to head over to get my products. I arrived at the store at 7:52 and the store was close at 8 PM, the guy said I literally had two minutes. Not checking my time I said no worries that's all I need I got back to the counter with five minutes remaining. I made a comment saying I didn't literally have two minutes. I completely understand that we all want to leave on time when our shifts are over but there was no need to rush or close the door before closing time. And not only that but call me a lady with the attitude. I would have had a different response if he welcomed me to the store and said friendly reminder we have about eight minutes before closing time but I was immediately told you literally have two minutes as a greeting . I will maybe continue going there because this is my local Sally's but to the guy that gave me the attitude because I rushed in there trying to get my products please be aware of how you speak to your clients. I defended my right as a customer. I forgot to mention, when I was about to pay. The girl that was there said they had closed the register already. I was so confused. I asked wait so U cant take my payment ? She said no. Luckily there was a girl behind me who asked again if she can also pay and ask the other guy that original wasn't so happy with me if she can pay. He said yes . So then he took my payment. ( I think she wasn't so happy I brought up the 2 min issue up to her co worker) read more

I come here often for hair products and general assistance. The people that work at this location are very nice and very helpful. The only problem is that sometimes the girls working don't have the answers to my questions or I can tell they are guessing because I get contradicting information or they finish with "I think that will work". Anyway, all in all they have exactly what I need at affordable prices and more assistance than you would be able to find in any drug store. read more

Store Manager Miguel is AWESOME!!! I walked into to this Sally's with an exchange and needed some help with choosing the best products for my naturally thick and curly hair. Not only did Miguel make himself available to assist he was also informative and knowledgeable about the products which I have to say is a breathe of fresh air. I have been to various other Sally's and either they avoid you or are not helpful with information or knowledge. With so many products on the market these days, many people need help with making the best choices both economically and results and Miguel made that very easy. !!!Great job Miguel and keep up the good work!!! Please train your employees to reflect the same. read more

The day I stopped in the credit card machine was not working, so the line was very long and took longer than usual. Anyone paying with an ATM or CC was not a very happy customer. For what ever reason that day I happened to have cash, I never carry cash. The girls at the register were working as fast as they could but people were still walking out because of the wait. I found what I needed, waited in the ten minute four customer line, paid with cash ans was on my way. Haven't been there since. On a normal day I'm sure the service is great. read more

I came to this Sally's based on great reviews, and because I wanted to find a good store closer to my house. I visit the one near my job, but they don't have a lot of things I need, and the service is spotty. I was NOT disappointed! Staff was friendly and knowledgeable, very helpful finding me products to help repair and condition my color-treated dreadlocks, and took their time answering my questions. I've felt rushed at some other stores, even when I was the only person in the store at the time, but this didn't happen to me here! The store is larger than others that I've seen, too. I've been twice and was impressed with the selection and service both times. Even though there's a Sally's three blocks from my job, I will drive the 90 minutes back into LB to visit this one instead from now on. read more

I have been coming to this location for years, never ever have I experienced such rude customer service, my daughter and myself have a Sally's discount card and wanted to use one of the coupons, like any other customer we try to find the best deals, my daughter gave her phone number and had a 20% off but myself I had a 30% off so of course we wanted to use that one well Michelle that was so called helping us was extremely rude about is using my 30% off and was acting like I was taking 30% out of her pocket.. she gave us our total and then proceeded to do other things around the counter, my daughter was waiting for the credit card terminal to prompt her to put her card in but nothing was indicating to do so. After waiting a minute or so my daughter asked do I insert the card? So Michelle said rudely yeah, and my daughter said oh I wasn't sure because there is no indication to do so, then Michelle says (once again with an attitude) it doesn't do that anymore all while fiddling with other things around the counter. Even after entering the card it still didn't prompt anything till after she hit a button.. overall her customer service was very poor.. if you don't like your job don't take it out on the paying customer. read more