If I could give the service I received here today a 0 I would, I came in at around 6:30 on Tuesday the 19th looking for hair dye, the woman working at the time came around the corner and did not say anything other then hello let me know if you need anything, this was not that odd but seemed a little rude for customer service; as I also work in customer service and pride myself in greeting my customers with excitement to help. I went on to find my color while talking with my friend and my sister on the phone, when this woman walked up to the wall across from us and pulled off a protein serum and just held it out with her arm extended; saying nothing until I took it out of her hand to read it and asked what it was, and what I should use it for; since I'm not a hair stylist and have no clue what I am doing, to which she responded 'oh apply it to the blonde pieces so the black doesn't come out flat' so I said 'okay great thank you so much'
I then went to the register and put just the dye and protein serum she provided down and was too distracted to make sure I asked if this was all I needed because I was on the ohone with my sister and my friend was paying at the register, i also trusted that this woman knew I had all that I needed considering she recommended something to me in order to help.
I get home and begin to apply the protein serum reading it realizing it has nothing to do with the lightness of my hair, and then having to open the dye box to read the instructions for the dye, finding out that I was also supposed to get developer; which is obvious to me after i read the box, but like I said I'm not a hair dresser. Meaning this woman gave me something I didn't need in order to make sure my hair was perfect tonight, and didn't tell me I would need developer.
I had something extremely important I had to have my hair done for, and only had time to do it tonight. These associates should be better trained on their knowledge of hair products and what people will need during the process. If she was capable of recommending something I don't need, she should have known what I did need.
Thank you for ruining the event I had to be ready for, will not be back! read more