I went in to Salin because of good reviews... first impression: sure their office is fancy and you're going to pay for that. I went in there with an infected tooth, I have dental anxiety after several bad dental experiences and I expressed this. I got xrays and a consultation done.m, but when I made the appointment I specifically said "I think my tooth is infected, make sure you block off enough time that if he agrees we can pull it right then" she said "ok." For the most part I liked the dentist - he was friendly and understanding of my fear, but the problem I had was with the staff working the payment area. The woman working there was quite rude. She couldn't figure out my insurance and was getting snippy with me like I had something to do with it. Dr. Salin decided the problem teeth were infected and needed pulled ASAP. They were very uncomfortable to me. After fighting with the insurance I said I would just pay cash for the extractions. She didn't know what to even charge me. She said "do you want implants?" I said "what will that cost?" She said "I don't know" looking through the books she comes up with "maybe around $7000" I said "I can't afford that so let's just pull them and leave it". At this point she gets really annoyed. I say "can we go ahead with that now?" Her reply was "I'm going to have to pre-authorize everything through your insurance." I replied "I don't mind just paying cash for this." Then she said "well, it's going to be 5 o'clock soon so..." I say "ok well I'd like to get these out soon, they're infected and very uncomfortable - if we do pre-authorization thru insurance it's going to take 1-2 weeks" she says "well you've waited this long what's a couple more weeks?" That's easy for someone to say that doesn't have an infected tooth hurting them who has been saving money for months to go to a "good" dentist and get it fixed correctly. So, annoyed I say "ok, what do I owe for today's consultation - I'll just pay for that" she says "nothing" I said "you're sure? "Yep." So I walked out - not very happy - but I wasn't going to leave a bad review. I went to another dentist and they got them out the next day and I'm happy with the service they provided. The straw that broke the camels back? Today I get a bill for over $200 for the consultation and xrays. I am not happy. If there was to be a fee then I should have been notified at the time of service. It's common practice for it to be free consultation in dentistry and to charge a patient who asked if they owed anything and who was obviously not pleased with your service? BS. My husband uses this dentist, and he will no longer be going there and obviously I won't be returning. read more