When I was a child, my mother caught my pediatric dentist slapping me. She heard me crying and pushed her way past the staff, just in time to see him strike me across the face. We have no idea how often he had done that during previous visits. As a result, I developed a deep aversion to dental work. The sights, sounds, and even smells of a dental office would fill me with anxiety, and for many years I avoided seeing a dentist whenever possible. HOWEVER, the team at Capital Dental Group completely put me at ease. I can honestly say that the team at Capital Dental Group has been nothing short of extraordinary. I especially want to recognize Dr. Richard Casteen, Dr. Robert Sharobiem, and Dr. Arfan Taba. Each of these professionals has demonstrated an exceptional combination of knowledge, skill, and kindness. They took the time to listen, answer questions, and ensure that I felt at ease throughout every visit. They and their staff members have been friendly, patient, compassionate, and seemed genuinely invested in making me feel comfortable. The staff at Capital Dental Group provided me with top notch treatment provided with a friendly manner, which is a rare combination. I am extremely grateful for the care I have received and would recommend this practice without hesitation to anyone looking for outstanding dental care in the Central Valley. read more

I am sad to say that, in the last few months, Capital Dental has gone downhill. They are expanding to open new departments, such as a dental academy and a children's branch, so they are always way behind schedule and much more unorganized than they used to be. I have been a patient for twenty years, and in the last month, I have had to reschedule two appointments due to long wait times (30 then 40 mins). Their most qualified and efficient hygienists have retired or moved on. The kiosk check-in system is also faulty and does not always go through to the front desk, so they think you're late or a no-show unless you speak to the receptionist. There is also now a host standing by the kiosks... why? I am disappointed because I pay for PPO just to continue going to CD. I vote for them for Bakersfield's Best every year. And I have referred all of my friends and family to them throughout these years. But I won't be doing that anymore. Will report back if things improve. read more

This is one of the few dental offices open on weekends, which is super convenient! The staff is incredibly kind, friendly, and efficient. The wait time is minimal, and they make the whole experience quick and pleasant. I had a great experience and absolutely loved it here! Highly recommend! read more

It's been 4 months, time for a cleaning at Capitol dental. I was called back 5 minutes early from the comfortable waiting area. Toni and Anna were ready for me. Anna took a full set of X-rays before the cleaning began. Toni is fun energetic and very efficient hygienist. Anna has a good mentor to learn from. Doctor Hall came in and carefully examined all my teeth after reviewing my X-rays. I came away with a brighter smile and a clean examination no majors issues. Alexys is billing was also a pleasure My experience this morning was outstanding all the staff is fun and professional. read more

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I decided to come here because it is one of the few places open on the weekend but I do not reccomend this place at all. When I went for my cleaning, the hygienist was too fast and it didn't feel like a proper cleaning. All the times I've come with the dentist, staff seems to be all over the place. A lot of people going in and out of the room. I know this is a very fast paced and busy office but they shouldn't compromise the quality of care for more business. I am not disappointed with the work itself but the patient care. I only needed a few appointments but every time I've left with really bad cuts on my gums because some of the staff is too rough! I know a lot of people have really bad experiences with dentists and if you do, please don't go here it was very traumatizing read more

Seriously one of the best dentist experiences I've ever had. I went in for an extraction with a bone graft, and I was honestly pretty nervous but they made the whole process so much easier. Gabby was so sweet from the second I walked in, and made me feel really comfortable the entire time. Dr. Sharobiem was very gentle, explained everything step by step, and made sure I was okay throughout the procedure. What really stood out to me was that the Dr. Sharobiem even texted me a few hours after my appointment to check on me. That level of care is rare and meant a lot. If you need any kind of dental work done, especially something more involved like an extraction, I definitely recommend coming here! read more

One of brackets fell off I called to schedule and was under the impression from the phone call that they were scheduling me in to place the bracket back on. I arrive to my appointment at 1:30 pm and to be informed it was just to trim the wire!!! The lady who has blonde hair was very rude to start off. I tried telling her that they didn't inform me I was being scheduled only for that, I took time off work during my lunch just to come for a wire trim. She was not understanding and very rude. She proceeded to tell me that I can wait to be seen for the trim, 5 people ahead of me!! I couldn't wait because I was taking a longer lunch for work. Very unprofessional! read more

Outstanding care. All the staff go far beyond to make your experience the best it can be . Going here almost beats spending a weekend in Hawaii. Kudos to the Doctor and the great staff ! read more

Dr Kennedy was great. He explained what he was going to do and he did it well. He was quick and professional. Lily was excellent. She was very detailed in her explanations. That prepared me very well and decreased my anxiety to zero. She is very conscientious and displayed true care and concern for her patients. Her voice was very pleasant and her smile was very comforting. She quickly put me at ease. Lily exemplifies competence, compassion, and professionalism. The office is clean and neat and the staff is friendly. Even those that aren't assigned to you will have a friendly smile to make you feel comfortable. read more

Such a terrible experience with Dr. Afifi and his billing coordinator Mrs. Ballard. Had been working with Dr. Afifi on an extensive treatment plan and finally decided to pull the trigger and have it done. Get to the office for a scheduled appointment and was told, "Oh, doctor reviewed your x-rays and he isn't comfortable doing the extraction, he wants you to make an appointment with a specialist." Mind you, he and Mrs. Ballard had BOTH been in the room as he reviewed multiple X-rays, talked about cost and set up a treatment plan. I had also been seen by the reputable Dr. Casteen who referred me back to Dr. Afifi for these multiple procedures. The lack of communication and professionalism is shocking. Why not contact your patient and let them know the appointment is changing, this wasn't just a filling, it was a tooth extraction. Highly Disappointed and buyer beware! read more

I have a lot of anxiety & they are so good about helping you relax, the gal that helped me was great !!! I can't recall her name but even the receptionist who helped me book my next appointment was great !!!! they are very nice & accommodates to your schedule, open on wks too ! That's the best part too !!!! read more

Most of the time the staff is very friendly. I especially appreciate that they don't leave you waiting for an hour from your appointment time, I don't think I've ever waited more than 10 minutes to be called back. read more

I had an appointment for my daughter at 12:30 PM and arrived early at 12:10 PM. After waiting over 30 minutes, I was asked twice if I wanted to reschedule because the doctors were on lunch and the office was short-staffed. I understand that unexpected issues come up, but it's frustrating to arrive early and still not be seen for a scheduled appointment. read more

On time, compassionate, informative, respectful, thorough. Experienced ortho and cleaning! read more

This became my new dental group within the last couple months. I've had 3 appointments there so far, and every visit has been as efficient as I would hope . I've never sat in the waiting room for more than 20 minutes, pre or post appointment. I hate dental work. They've been very patient and kind with me. I can't say I'm looking forward to my future appointments, but I am glad they're with Capital Dental. read more

Love this place. They are efficient, get the job done and make it easy to have your appointments on the weekend. They have a full staff of dentistry professionals in addition to Drs. Dr. Chen is great. She explains everything shes doing so it eases your mind when you are sitting in the chair! I highly recommend this dental group! read more

Second visit here, and I've successfully converted another family member. Excellent service, efficient process at the front desk and billing, in-depth cleaning by Emily. Stellar work. Ken was very helpful, translating as much as possible for my mom! It's nice to see so much effort going into a good experience for the older generation. We did get scheduled on a very busy day for the office, but they were very efficient in getting our appointment moved around to a better time. read more

Great experience having my teeth cleaned and x-ray today. Everyone is friendly kind and knowledgeable of their job read more

I have been going here since 2020 and would go there every 6 months for my check up. I love it . I guess I was only seen by the doctor once in 2020 and all the other times it was just the hygienist doctor. They always said my teeth looked great and I had no cavities. Well i asked to see a doctor to get preventative fillings and they asked why if your teeth look great. Two weeks later I guess I have cavities now all over my teeth . Other than that great office. Tip: make sure to ask for a doctor at least once year or they will just overlook you. read more

I have been going to this office for years, the atmosphere is great, the people is very respectful and the service is fast and of great quality. They always make sure you are satisfied with the service they provide and the few time I needed to go back to fix any problems, they did it quickly and efficiently. Great service overall, I recommend it! read more

Capital dental has been top notch dentistry we've been going to for years now. Both my daughters come here and see Dr. Malouf. This morning my daughter saw Des for her annual cleaning and Des was amazing!!! She was very friendly and happy and my daughter loved her! Thank you Des for all you do. read more

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So far so good! Love my dentist. It's obviously a big facility and took some time to get used to not feeling like you're in a mill. At the same time, they are very efficient and can credit their success to an overall great patient experience read more

Beware of Dr. Jeff McCardell at Capital Dental Group My first two years here were decent. Dr. Jeff McCardell did good dental work, although I noticed early on that he tended to ignore my input and made decisions about my dental plan without much discussion. In year three, things took a major turn. After paying thousands for a re-crowning of a fragile front tooth, the crown broke off in less than a year. That alone was frustrating -- but it got worse. During a separate emergency extraction, I suffered a severe allergic reaction to an epinephrine-based injection -- something clearly documented in my file and known by Dr. McCardell and staff. This reaction was dangerous and could have sent me to the ER, but I stayed home due to the cost and recovered with my wife's help. Not a single apology, call, or acknowledgment from the dentist or office. Although dental nurses/assistance did give apology and showed concern and were well aware of all issues. Later, when I returned (now missing a front tooth), I asked for a temporary, affordable fix. Dr. McCardell recommended a stay plate (a type of partial). I paid cash upfront. It took four visits just to get impressions right -- and even after all that, the appliance never fit. When I asked to speak privately with Dr. McCardell, he showed no concern, offered no apology, ignored the allergy incident entirely, and told me I was simply "wrong" about the stay plate not fitting. I was floored by the lack of empathy or professionalism. After researching the issue, I confirmed that the appliance was in fact made incorrectly. When I called again, I was told to bring it back and that "he'll refund you." No ownership, no fix -- just a refund after wasting time and money. To make things worse, after I successfully disputed the charge through my credit card under the "goods and services" policy, Capital Dental attempted to rebill me -- which could have hurt my credit if I hadn't caught it. I've since moved to a new dentist and am filing formal complaints with the A.D.A. and other regulatory agencies. Most of the staff at Capital Dental are amazing -- kind, helpful, and professional. But my advice is to avoid Dr. McCardell completely. The lack of accountability, compassion, and basic patient care is unacceptable. read more

Capital Dental Group - Rash caused by allergic reaction to medicine Dental Group was well aware of. Dentist still administered and I became extremely sick. - General Dentistry Near Me - Bakersfield, California

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Loved the staff and Dentist here. The x-rays on the bottom teeth hurt just an FYI other than that everyone is super friendly and very transparent at what needs to be done. read more

Great dental office and care. Staff is accommodating and friendly. No messing around in here. They get you in and out. Best part... open Saturday and Sunday! read more

I recently tried out Capital Dental Group for the first time. I am very torn because I personally was not a fan, but I can see why this place would be great for select people depending on what you look for in a dentist. I am going to take you through some detailed pros and cons to help you decide if this is the right place for you. Pro: 1)appointments are easy to make online or over the phone and move around. Dates are not too far out. 2) I had an amazing hygienist who probably cleaned my teeth more detailed and efficiently than anyone else in years with little to no discomfort despite my teeth being in horrible shape 3) they take a few types of insurance and are very clear about finances before you agree to additional procedures. You sit down with someone to review it all. 4) the whole appointment was fairly quick overall 5) everyone i encountered seemed very nice and easy to interact with or ask questions 6) open on weekends for those who cant take off work for an appointment 7) they have several types of dentistry in the same place so easy to refer people to specialty care/procedures Cons: 1) my xrays were pretty poor quality 2) dentist exam came prior to cleaning with only those poor quality xrays to go off of, which is backwards from everywhere ive ever been in my life. Most dentists like to see the cleaned up version to make important decisions. 3) the waiting room was hectic, full, and chairs uncomfortable. It was hard to find a seat. The place is a bit of a maze to navigate without assistance. 4) The decor/art and wall paint colors of this place were absolutely wild and actually stressed me out just being around, which I don't think I've ever encountered in a medical office of any kind. There were a few areas that just look like they never dealt with when tearing things out and converting or remodeling the building from what it was. 5) I am ALWAYS skeptical when I hit a new dentist office and they immediately recommend a bunch of fillings, which is what happened here. I may need them, but i definitely plan to seek a second opinion. 6) no gum measurements? Those are pretty important. Not sure why they did not do that step. 7) dental assistant and hygienist worked at seperate sides from the dentist, so it seemed a little disconnected and you have to go to different areas and back to the waiting room for different portions of the appointment. There is also delays between service with the xrays to dentist and then between that to the hygienist side, as well as in the chair between assistant and hygienist. It was just awkward, but beyond that it means very little oversight for the assistant and hygienist..they work pretty much independently. 8) dentist side is oversized rooms. Hygienist side is tiny little areas you barely fit in, no privacy, and you can hear everyone's business, the office gossip, and whatever music they are listening to that day. My day the music was a little inappropriate for young kids and professional settings, so was the side conversations they didnt think I could hear. Overall, this may be a good fit for you if you are an adult with a busy schedule who likes to keep it simple and clear with polite service who probably takes your insurance whatever it may be. It feels a lot like an assembly line approach to dentistry. If you are seeking a comfortable, calming experience with a more personalized experience and care, I would recommend trying somewhere else. It doesn't make this a bad place that I don't like it, it just wasn't what I am used to or looking for overall in a long term dentist but it got the job done. read more

I had the best hygienist today for my visit! She was so nice and attentive and made me feel comfortable while in the chair. read more

Normally, I love these guys but trying to deal with them for a tooth extraction was a nightmare. Showed up for appt and it had been cancelled. Told we could come at 4. Called 7 times from 2 phones and got the run around every time. Apparently, the girl we need to talk to goes to lunch multiple times a day. That must be nice. Never did get an answer or an appointment. VERY FRUSTRATING! read more

Dr. Chasteen is a pompous jerk that is rude and does not listen. He treated his assistant like a child, even yelling down the hall "chop chop" at her. Then instead of fixing the implant crown properly, he glued it on, BACKWARDS! He did not even attempt to fit the crown to find the proper fit. He could careless because we were not there for further treatment, just to fix there poor quality. Do not go here if you can avoid! read more

Capital Dental Group - The implant crown missing the internal attachment. Just glued in, not replaced! - General Dentistry Near Me - Bakersfield, California

I would give a 0 if it was offered. Let's start with I have epilepsy and it destroyed my teeth. So on a recommendation, went to Dr Casteen aka ( Chip). That's what he told me to call him. So first he did my bottom teeth. I was told I would have my teeth in 4 months. Unfortunately they never were done until 7 months and they didn't fit. So what did they do. They convinced a mentally disabled woman to now have her bottom teeth done because they were almost as bad as the bottom. So they did the operation. Now remember my bottom teeth still don't fit. Then after the surgery it took over 5 days for thr swelling in my face to go down. I was told I would have all my teeth in 4 months. That was a joke. It took over 6 months to get my top teeth , but my bottom still never fit. So I go to another appointment after I have both sets of teeth and let them know that they hurt when I eat. The Dr told me that was normal. What? Then he says he can fix it, tells me to follow him. We go into his office and he says he can fix the problem with these other teeth. I didn't understand. He really wasn't explaining what it meant. Then he takes me to the money girl and they proceed to tell me that they want 18,000 more from me. I told them I didn't understand. I immediately called my husband and he rushed in and started asking questions. Now if you're saying to yourself, why wasn't her husband with her all the time. Because I am trying to be independent. Everyone's tone immediately changed. The Dr Dr looked at my husband and said she understood everything, then he walked out. So we wanted you to know why it was $18,000 more when I had already paid $32,000. Why would it cost so much when you weren't doing my whole mouth. Oh and 1 day after 1 day after my last implant surgery, one of my posts fell out. I was told to bring it in. They took it. Then proceeded to tell me that I really didn't need it. But I needed it when you put it in. So I asked for a refund for the cost of the post which was $1800. They told me they don't do that. I live on a fixed income. He knew that when he decided to not give me a refund. I would never recommend him. He is a millionaire who doesn't even live here. He lives in everyday in HIS own plane. Great guy. Blondie never talk politics in the office. You shouldn't call people stupid about their choices. Not nice. Do not go here you have been warned. read more

I recently relocated back to Bakersfield and met Esmeralda when she was just getting off work. She shared with me what an amazing dentist office she worked at. I told her about my dental anxiety and she told me not to worry that Dr. McCardle was the best. And you know what...she was right!!! I went and saw him today and he put my mind at ease. He knew exactly what he was talking about and gave me several options when dealing with my anxiety. I will definitely spread the word to those I know looking for a dentist they can trust. I never thought I'd find another dentist like the one I had in Northern California. Thank you Jennifer for going over my dental plan and making me feel at ease. Also I'm so sorry I didn't catch the lady that did my X-rays (African American) she was beyond AMAZING!!! Definitely A1 customer service. I'm the lady that had chicken nuggets on my Crocs lol.. 3/18/25 @ 5:00 pm. read more

Excellent as always! Friendly staff that takes good care of you from start to finish. Capital dental has been my dentist for over 20 years ... read more

Love Capital Dental! The type of care and quality of care and how they make you feel like family is like no other. I being my kids here and they do the most awesome things for them. They even brought out the Easter bunny to make the kids feel even more comfortable and my son loved it. I recommend this office hands down. Never had one complaint. You won't regret it. read more

Capital Dental Group - General Dentistry Near Me - Bakersfield, California

From checking in to cleaning everyone was awesome. Kiosk to check in easy if you have filled out all the paperwork before hand. X-ray was awesome, but had to wait a little bit because they one have one portable machine. Cleaning was awesome and easy. Polishing was done one two three. Great first time visit. I love that you can go to one place and they can see you for everything. Thank you Dr Kim Ken Sue Lindsey read more

I just got off the phone with Haley who was extremely helpful with my claims. In fact she stated she will give me a call next week to follow-up and provide me with an update. I just wanted to give a huge thanks to Haley; very helpful, knowledgeable and kind. read more

They do great at getting you in and out of the dentist! The staff has always been nice and attentive. My teeth have been great since coming here and I will recommend them to friends and family. read more

Most likely, the best dental clinic in Kern County. I've accompanied someone with severe dental problems many times to this location and in general, they've been very satisfied. Most staff members are welcoming and professional. The modern office layout with minimal barriers provides exceptional patient movement through reception, exam rooms, restrooms and treatment areas. A key highlight of this office is that they're open with Dentists on duty Saturdays and Sundays. This is practically unheard of in the dental field. Plenty of parking and the area feels secure. read more

First time visit and I felt so comfortable great friendly staff I really enjoyed this place

I have been getting my dental work done at this office for 10 years. There's not been one experience where I was not happy. Today Erin did my teeth cleaning, she did a great job, as usual. I would recommend this office. The staff are always friendly, professional, and it's always a pleasant experience. read more

I'm so appreciative of the team at Capital Dental. They're attentive, kind, and do an excellent job. I'm typically very uneasy about dental work, but since becoming a patient here, that's all changed. My hygienist, Emily, always makes me feel comfortable and explains what she's doing before she does it (love that). My teeth and gums have never been healthier. Thank you!! read more