We used A Storage Center during our daughter's 4 college years at Pacific Lutheran University. Jay…read moreand his team has been instrumental in helping us every year and we are very happy with them. They provide wonderful customer service and the facility is clean, safe and secured! If we ever have to need storage again, we will certainly return to the Spanaway location.

Amanda was so helpful and flexible with our storage needs. We weren't sure how large of a unit that…read morewe would need until the moving truck arrived. She kept several options available for us and it worked out perfectly. Great rates, clean and secure units. Thank you Amanda!

The get three stars because it is always clean, and the staff is very friendly. Why only 2 because…read moreI rented my storage unit on November 21, 2024, for $ 231.00 a month. 4 months later it goes up to $324.00 a month. Do I feel suckered yes. If it wasn't so time consuming to move my stuff I would and don't get me wrong, I still may. I have a family member who was getting ready to rent unit but a increase like this just changed their minds.

Absolutely worst business I've ever experienced! I don't ever complain but this has to be known if…read moreit can help others. My things were there for 2 yrs. The price went up almost %50 and care got dramatically worse resulting in all damaged and not salvageable. In addition, about 2 months ago they had someone call customers telling them that after years of knowing their building was falling a part and REFUSING to correct it, the first floor customers would need to move their stuff out but NOT for another month because it's too dangerous! I had to wait til they said I could see my things then I was told I had a week to get stuff out IF I WAS SALVAGABLE if I wanted a month refund! Leslie, at least you could have shown compassion or even communicated kindly during ai thank you for your kind words, smiles, and care! Megan, I thank you for your kind words, professionalism, and care! Thank you dear! I will never recommend Extra Space Storage until you operate properly and care about your customers.

I found this Self Storage facility online and found it affordable compared to other self storage…read moreplaces. I made my reservation right then & there. When I arrived I met Rosa-staff person in the office. She was very cheerful, professional, polite and kind. I enjoyed meeting her, she explained everything easy to understand and the company's policies, along with their rates. If I need Extra storage space, I know where to go. Thank you Rosa at Extra Space Self Storage for helping me with my storage needs. I will recommend to my friends and neighbours!

Their kindness and ability to overcome problems. When I was moving in the gate froze and we…read morecouldn't get in. The manager was able to pry it open enough for us to get in and not miss our moving deadline. They always go the extra mile at Extra space. Sincerely, Leeane Walker

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Rosa was intolerable. On Sunday after I rented, paid, verified ID and signed a contract. They did…read morenot have my space ready as there was a mistake and I was given an occupied unit. I asked the antendant to prorate me for the day and get me a new unit on Monday. Had to come in 3 times today Monday (they were not here at open or at 11:20pm). Was told my unit was now upstairs in another building. I paid extra for ground floor easy access. I asked for my money to be refunded. I was told they "couldn't do that" and someone else they could not get me in contact with would do that. I had already been told 3 times things that were supposed to happen that did not. I wanted to speak with someone who would get my refund reprocessed and they called the police on me. Police came and told them to get someone to get a hold of me. Been waiting an hour and still no contact. Beware this place has management and computer issues

Megan is a Rockstar!…read more We came to the Extra Space Storage on South Tacoma Way for a storage auction, and Megan absolutely blew us away with her professionalism, energy, and kindness. She ran the auction flawlessly -- super organized, fair, and made everyone feel welcome. You could tell right away she loves what she does. She answered all our questions, explained the process clearly, and kept things running smoothly from start to finish. Auctions can sometimes feel chaotic, but Megan made it fun and easy. Honestly, she's the best part of this location! If you're doing auctions, looking for a storage unit, or just need help figuring things out, go see Megan. She turned a routine auction into a five-star experience. We'll definitely be back thanks to her!

So just recieved a notice that my storage unit, 10x15 was going from $215 per month to $315 per…read moremonth. @ $215 per month that is borderline crazy...$315 is ridiculous. The funny thing is that the 1st sentence in the notice was "Thanks for choosing Extra Space to keep your belongings safe!" What a joke, its been broken into twice and anything of value has been stolen. Now they don't answer their phones,,,time to move out. Steer clear of the facility located at 1343 S Tacoma Way in Tacoma, Wa. Your stuff will get stolen and they really don't care...

Clean facility. Clean grounds. Seems to be 2 employees working office and maintenance daily.read more

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

Great staff and product if you are a new or small business…read more Locations are clean and have room for growth.

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

I used this storage for a few months. I was moving and needed to store furniture and more. I went…read moreto multiple storage complexes nearby and they either had bad customer service or very high prices. Century 21 was the opposite! They had great customer service and the BEST prices! Really have nothing negative to say. Highly recommend!!

I initially drove past Century 21 because their parking lot was full, and I didn't feel like…read morewaiting in line. I ended up at another storage place down the street with an outrageously rude employee and I refuse to do business where customer service is not important....happened to pass by Century 21 again and their lot was empty, so decided to try my luck here. Right away I was greeted professionally and was asked what I was looking for today. I was given the different options and was shown a unit right away. The unit ended up being just what I was looking for, it was clean, and the price difference between drive up and hallway units is just a few dollars. I was given a copy of the contract, insurance info, rules, hours, etc. I was in and out of there in about 10 minutes. The prices are fair (a smaller unit just up the street costs over $30 more) and it's a month to month contract. Store here!! They're super helpful and affordable!!

Very easy to rent and secure a unit. The manager was very helpful. The Tacoma location is clean and…read moresecure.

They raised my rent $100 out of no where and also kept saying I was past due mind you I've always…read morehad it on auto pay never had an issue until I tell them I want to move out. I would have stayed had the rent stayed the same but $100 increase in 6 months is crazy

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.