I would give ZERO stars because I think this was THE WORST experience I have EVER had with any restaurant in my life!
We went in the dining room and were the ONLY people there. The waitress was very friendly and kind, but not so much the rest of the employees. It was FREEZING inside and the waitress notice I was cold and said it's even worse in the kitchen....I cannot even imagine how cold that must be when they are cooking hot food in there. The first item I ordered on the menu was all gone. It was about 6:00 p.m. and they didn't start serving until 4:00 p.m. and as I stated the restaurant was empty. I decide on something else. We had to wait almost a full hour before all 5 meals were served and we had two children with us....again, remember we were the only ones in the restaurant when we entered....after us a party of two entered and sometime later a party of seven.
While we waited for our food, the owners children RAN through the dining room from the kitchen area and back again, several times. You could hear people arguing and yelling in the kitchen area and the owner's wife (at least we believe her to be from what we could overhear without trying) attempting to help the children with homework, etc.
When we went to pay the bill, we presented them with a Gift Certificate that was purchased on one of the deal websites. My sister recently was cleaning out her desk and found it, and realized she had simply forgotten to use it. It clearly stated on the Certificate "This Restaurant Gift Certificate does not expire". As we were leaving, the waitress asked us to wait as the owner's wife had never seen the Certificate before. I had used the same type of Certificates several times in distant past in this restaurant, so I am not sure why she had never seen them. The owner's wife then comes out and tells the WAITRESS to tell us that he (the owner) is not accepting the Certificate because it is too old. We point out that it has no expiration date. As the waitress is explaining to the owner's wife, the owner's wife is walking away from her. The waitress goes into the kitchen area and relates the owner's next story that "it is a scam and he isn't taking it". I then explain to the waitress that I know it isn't a scam I have used them in the past. If it needs to be verified there is a number right on the Certificate to call and validate it. She tells the owner's wife and then tells the owner's wife she needs to deal with it as it's not her place to tell this to customers (and I believe she is correct). She apologizes and goes back to the restaurant. The owner's wife is YELLING back to the owner that there is no expiration, etc. Then she comes out and tells us again that he is not accepting it because he says it is a scam. I explain to her about the validation number and ask her to all it and she REFUSES and says he is the owner and he is not taking it. So I ask her specifically if he is the owner and she says yes. I ask her if we could speak to him. She reluctantly goes into the back and comes out and states that he will NOT speak to us. Now, all this time I have not been nasty or raised my voice. I said really, the owner refuses to speak to a customer asking to talk to him and she told me yes. I then ask her if she thinks that is really good for business? My response from her.....silence. Guess that means NO it wasn't good for business.
I was not ready to give up yet, but my sister paid the difference and told them we would NEVER be back. NO RESPONSE, even after she said, "and you have a good night".
NEVER WOULD I GO BACK OR RECOMMEND THIS RESTAURANT TO ANYONE. read more
