I travel a lot, put my things in and out of storage. South Salem MS is very clean, safe, perfect…read morefor my needs. My 10x15 unit has an overhead light which is very helpful at night; good outdoor illumination throughout the property. The storage slab is about an inch above the driveway, with a solid lip, so there's no danger of flooding. Units are pretty new, appear to be mostly metal construction, so there's no fire hazard. Gate entrance hours are something like 600am to 900pm, which I like as people aren't coming and going in the middle of the night. Completely satisfied. 5 stars.

Terrible. They say they will pro-rate your rent for when you move out. But really they just keep…read moreall your money and don't pro rate it at all... Scam

I've had one of their storage containers for over a year now, and the experience has been…read moreoutstanding from start to finish. The container itself is extremely clean, secure, and built to handle the Oregon weather without any issues. Everything I've stored inside has stayed dry and well protected, which gave me a lot of peace of mind. What really stands out is how easy and convenient the whole process has been. Access is simple, the container is sturdy and well maintained, and it's been a perfect solution for extra storage. Their customer service is also excellent--friendly, responsive, and clearly focused on making sure customers are taken care of.

Rude and disrespectful driver. Blocked my driveway for 25 minutes on opposite side of street from…read moredelivery when he had 200ft of parking on same side of street he was delivering to! When I asked him why he chose to park here as I was using my driveway, he replies... "Because I did." Instead of apoligizing for it when asked. Maybe you should ask first if its ok to block someones driveway. Its hard not to see over 200ft of space on same side of street as job. So,I had to wait for the old white haired rude guy to move so I could do my job at my own house. 98684 BMW-Blue

Manager Heather very welcoming and helpful explaining with all info and concerns. Down to earth…read moreperson. She was very efficient with details patient and with application process. Recommended per customer service satisfactio.

The SMELL!!! If you care anything about your belongings, DO NOT rent space here! I found this…read morestorage facility shortly after moving to Salem, little did I know that trusting them to safeguard keepsakes would be a horrible idea. Located underneath a Grocery Outlet store, and adjacent to the Union Gospel mission, I wish I would've known the area better. People have been living in their units, storing food (rats/mice), and the recent smell is enough to make you gag walking in. The rats traps and poison should he warning enough. Hours of operation are currently 9:00-3:00, off Sunday & Monday, which means if you work regular business hours, there is nobody there to assist you. You can now access from 6am-8pm, but it used to be 8a-8p. While moving my belongings in, I drove over the ramp that leads up the delivery dock; no barrier, yellow paint, sign, or warning. Extreme negligence on their part! They've since put a couple of 'cones' to identify it. Second was the removal of carts in the lobby to help move items. Apparently someone left one outside, now everyone goes without. Stupid - just charge the tenant. I pay enough to have a little convenience. The last episode has put me over the edge! There was a bucket catching water outside of my unit. I opened it and noticed that a large vintage (irreplaceable) print was soaked. I was making a quick stop over lunch and popped into the office to let the manager know there was an issue. She was busy with a new customer so I told her I had to run and would be back. She said she would have maintenance cover it to prevent further damage. This was early March. I returned on Saturday but she was out, so I spoke to new person who took photos and looked inside my unit to see the dripping water coming from the ceiling, and said he would have maintenance address the issue. I was also there to discuss a late fee on my daughter's account due to a glitch in their text notification system. Of course he and nobody else in the office has authority to make any decision so nothing can ever be resolved when you do get to speak to a human. "We have to take this up to our District Office for a decision". Fast forward two months (I don't go there often) and I go in to see that the bucket is gone, but it smells like fish and there are flies everywhere. Of course it's after hours and nobody is there to assist - NO after hours service number, so if you have an emergency - TOO BAD!!! They don't care to be bothered, but will certainly continue to take your money. There was no sign of maintenance, and more water pooled in my unit on the top of my shelving rack that stored three highly collectible LANE Acclaim end tables (photos posted). One of them was black, moldy and split at the seam. Needless to say, I was furious at the neglect, having made them aware months in advance! I walked up to the grocery store to find a manager (as the facility gave the excuse about it not being their responsibility, but never fail to charge me). A manager walked down with me, saw the mess as I pulled the top pressed wood board off. The nasty water spilled onto items below as I made note of other damage (I have three large Patrick Nagel prints stored, one of the frames is now splits from moisture). He mentioned that he would call someone to look into it. In the meantime, he provided tarps and helped cover things temporarily. I emailed the storage facility but got no response for four days (Tuesday), as nobody can be bothered if their office is closed. The site manager (with no authority) called back, and admitted fault for not making sure maintenance followed up and mentioned the second person I told was not fully trained. She also said that the flies could be because a woman with a unit next to me had incontinence issues and stored soiled items, but that it was up for auction. You heard that right, they're selling a unit full of urine/excrement (people buy these online and cannot SMELL it)! I think this might be a Health Department issue at this point. After voicing my anger and frustration, she gave me her district manager's name and number. I finally got a call back and an apology from him after restating the above, before he said that he would then need to talk to HIS boss to see what could be done. Should I be compensated for two month rent while my belongings were being destroyed? Should I have to file an insurance claim and pay a one thousand dollar deductible despite their awareness of the issue? I have yet to find out what they'll do, but was told they might be able to discount on a comparable unit but could definitely not assist with the move - that's on me, of course with no carts out after hours! I don't trust them or many of the people that frequent the area, and will be looking at other options. Beware of Cedar Tree Management properties. The manager already mentioned that she's going to another location, so one can only expect the staff 'support' to get worse!

I rented a unit for a family member; a week later, I transferred the unit into the family member's…read morename. To do the transfer, we went into the Keizer storage office and signed paperwork as needed. I stayed until I was told the transfer was complete. Moving forward six months, I go into the storage center to rent a unit. I'm then informed I'm responsible for a $1200 storage bill. Shocked and confused, I explained the unit had been transferred out of my name, and I had no access to the unit since the transfer nor any communication. The manager then said the office employee failed to sign all the documents as required; therefore, the unit, along with a $1200 bill, defaulted to me. I was not a contact on the unit or given permission to access it after signing it over; therefore, I had zero contact with the storage center. I received no notices, letters, emails, or calls. During the six months, the storage center accessed the unit several times without approval, notice, or permission. On multiple occasions, The storage center permitted employees and others unknown to me to access the unit, removing property as desired. The Keizer Storage Center takes Zero responsibility for the actions of its employees, managers, or what happens on their grounds. You pay to protect your property behind a locked gate only to have the employees access and grant others access to property not belonging to the storage center. I will never do business with them and will warn anyone considering it. Keizer Storage Center has what I believe is an auto-response of "We would love the opportunity to resolve any issues." What would be genuine is to take responsibility and apologize for your wrongdoing, train your employees to complete unit transfers correctly, follow the law and stay out of units without proper notice, not give access to a unit without consent, and refund the money paid.

The management team is amazing, kind, thoughtful and understanding. The units are clean and feel…read morevery secure. You have 24 access to your unit if needed. Best storage facility I have even used.

We just moved out of our storage unit after more than 7 years being on the road and are now in a…read morehouse. We always felt that our belongings were safe and secure. The entire property was always clean and well kept. The people we dealt with were beyond nice. It was a pleasure doing business with them. We highly recommend this business.

Needed storage and googled this place. When I went the grounds was kept nicely and the staff was…read morevery nice! Shannon showed me options and where to go if I decided to get a unit. The size I needed was not open for a couple of days so then I was helped by Danny. They are very sweet and told me everything I needed to know and very patient with me

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.

Very helpful staff. Had to move from a remote location. No problems with getting my stuff out…read moreappreciate the help.

I highly recommend INStorage. The bins are clean, easily accessed and well climate controlled. The…read moreprices are reasonable. The manager is friendly and very helpful. The only drawback of the location (no fault of hers) is the left turn on or off of Route 22, which can be tricky when traffic is heavy.

Wow! Audrey is so amazing. She is such a people person. She is the best asset any company could…read moreever possibly want to manage their business. She makes me feel like family. Give this girl a raise! I highly recommend in store West Salem. I feel very safe there. The property is expertly maintained by Titho. Such a professional! Six stars out of five stars!

Hands down the best Storage unit in the area. Security is top notch, cameras everywhere and alarms…read moreon all the units. If someone opens your unit without putting in your gate code the alarm goes off. There also have lights in the unit, which is nice when you work after dark. They have auto bill pay which is nice and the staff is always helpful. I don't even live in Dallas but the price is right and the security is the best.

I recommend this place. Has real good security and the pricing is competitive. Also has alarms for…read moreeach unit and lights within the units. Great storage facility!