We were able to put our 3bedroom 2 bath in one and our large shop in a nother they stored them…read moreuntil we found a new house.

I've had one of their storage containers for over a year now, and the experience has been…read moreoutstanding from start to finish. The container itself is extremely clean, secure, and built to handle the Oregon weather without any issues. Everything I've stored inside has stayed dry and well protected, which gave me a lot of peace of mind. What really stands out is how easy and convenient the whole process has been. Access is simple, the container is sturdy and well maintained, and it's been a perfect solution for extra storage. Their customer service is also excellent--friendly, responsive, and clearly focused on making sure customers are taken care of.

Walked us through the storage process as we slowly plan out our move for the future and got great…read moreinfo from Cherry Ave Storage! Great team, informative, store was clean, and the two ladies were amazingly kind and helpful. Can't wait to use this place!

Never have I dealt with a more incompetent worker! There was a new lady there who I've never seen…read moreor worked with (this was the last weekend of May 2021), Martee I believe, and she had no idea what she was doing. I've worked a lot of jobs, and totally understand being new and having to adjust to a new job. But this level of ineptitude was unmanageable. She didn't know any policies or rates, and kept referring to her "field supervisor" who of course I couldn't speak to for some reason. I probably won't be going back there anymore because of it. I hope they figure out how to train new employees or get rid of her.

Manager Heather very welcoming and helpful explaining with all info and concerns. Down to earth…read moreperson. She was very efficient with details patient and with application process. Recommended per customer service satisfactio.

The SMELL!!! If you care anything about your belongings, DO NOT rent space here! I found this…read morestorage facility shortly after moving to Salem, little did I know that trusting them to safeguard keepsakes would be a horrible idea. Located underneath a Grocery Outlet store, and adjacent to the Union Gospel mission, I wish I would've known the area better. People have been living in their units, storing food (rats/mice), and the recent smell is enough to make you gag walking in. The rats traps and poison should he warning enough. Hours of operation are currently 9:00-3:00, off Sunday & Monday, which means if you work regular business hours, there is nobody there to assist you. You can now access from 6am-8pm, but it used to be 8a-8p. While moving my belongings in, I drove over the ramp that leads up the delivery dock; no barrier, yellow paint, sign, or warning. Extreme negligence on their part! They've since put a couple of 'cones' to identify it. Second was the removal of carts in the lobby to help move items. Apparently someone left one outside, now everyone goes without. Stupid - just charge the tenant. I pay enough to have a little convenience. The last episode has put me over the edge! There was a bucket catching water outside of my unit. I opened it and noticed that a large vintage (irreplaceable) print was soaked. I was making a quick stop over lunch and popped into the office to let the manager know there was an issue. She was busy with a new customer so I told her I had to run and would be back. She said she would have maintenance cover it to prevent further damage. This was early March. I returned on Saturday but she was out, so I spoke to new person who took photos and looked inside my unit to see the dripping water coming from the ceiling, and said he would have maintenance address the issue. I was also there to discuss a late fee on my daughter's account due to a glitch in their text notification system. Of course he and nobody else in the office has authority to make any decision so nothing can ever be resolved when you do get to speak to a human. "We have to take this up to our District Office for a decision". Fast forward two months (I don't go there often) and I go in to see that the bucket is gone, but it smells like fish and there are flies everywhere. Of course it's after hours and nobody is there to assist - NO after hours service number, so if you have an emergency - TOO BAD!!! They don't care to be bothered, but will certainly continue to take your money. There was no sign of maintenance, and more water pooled in my unit on the top of my shelving rack that stored three highly collectible LANE Acclaim end tables (photos posted). One of them was black, moldy and split at the seam. Needless to say, I was furious at the neglect, having made them aware months in advance! I walked up to the grocery store to find a manager (as the facility gave the excuse about it not being their responsibility, but never fail to charge me). A manager walked down with me, saw the mess as I pulled the top pressed wood board off. The nasty water spilled onto items below as I made note of other damage (I have three large Patrick Nagel prints stored, one of the frames is now splits from moisture). He mentioned that he would call someone to look into it. In the meantime, he provided tarps and helped cover things temporarily. I emailed the storage facility but got no response for four days (Tuesday), as nobody can be bothered if their office is closed. The site manager (with no authority) called back, and admitted fault for not making sure maintenance followed up and mentioned the second person I told was not fully trained. She also said that the flies could be because a woman with a unit next to me had incontinence issues and stored soiled items, but that it was up for auction. You heard that right, they're selling a unit full of urine/excrement (people buy these online and cannot SMELL it)! I think this might be a Health Department issue at this point. After voicing my anger and frustration, she gave me her district manager's name and number. I finally got a call back and an apology from him after restating the above, before he said that he would then need to talk to HIS boss to see what could be done. Should I be compensated for two month rent while my belongings were being destroyed? Should I have to file an insurance claim and pay a one thousand dollar deductible despite their awareness of the issue? I have yet to find out what they'll do, but was told they might be able to discount on a comparable unit but could definitely not assist with the move - that's on me, of course with no carts out after hours! I don't trust them or many of the people that frequent the area, and will be looking at other options. Beware of Cedar Tree Management properties. The manager already mentioned that she's going to another location, so one can only expect the staff 'support' to get worse!

Janelle is amazing to work with super nice and willing to go the extra mile!…read more We got customer service like you use to get! Friendly, Kind, Understanding! We had to clean out a storage unit and our clock was a couple mins behind so we were late trying to get out and she was so kind! If you love a friendly service! You will love these storage units! They are also clean and well kept!

Janel gave me a sweet deal on my storage unit. She is super friendly and helpful. This property is…read morewell managed and professionally monitored 7 days a week. I currently rent a drive up unit and like the convenient location. Highly recommend this storage facility to all. Thank you !!! *****FIVE STARS*****

A Very kind hearted professional woman helped me …read more They provide Just what I was looking, a clean variety of different storage units that are well maintained, clean & protected; BUT MOST IMPORTANTLY THEY DO SO AT A REMARKABLE PRICE !!! I WOULD DEFINITELY RECOMMEND THEM TO ANYONE

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.

They were there when I needed them, and very reasonable. I had my stuff there for about 11 years…read more. WOW! They steadily got more expensive, like everything does! But it isn't sealed up real good, so my stuff was getting ruined and the mice/rats got into everything. I had put down protection from that at first, but over time I got lazy and the environment got the best of everything. If I ever had to do it again, I'd go with one that separates the weather from my valuables.​​

Ever since I moved up here to Independence, I have needed a storage unit. I called around and…read moreultimately came back to Independence mini storage. What got me was the customer service specifically from Sam. Very kind, courteous and understanding. This company is very solid and secure. I know my belongings are in good hands here and for a very reasonable price.

I have used InSelf Storage for almost a year now. The storage units are clean, safe to access and…read morewhile I was away, I never had a concern for my belongings. Brenda the manager is always cleaning around the area and cleaning the units. I was impatient but understanding the time difference was an issue. My thanks for taking care of my storage.

I am so impressed by Brenda at IN Self Storage. She has been so helpful throughout the process of…read moremoving my stuff into storage. The paperwork and document signing can all be done digitally! (A huge plus during the pandemic). It was also my first time ever using a storage facility and I'm extremely relieved that it was such a smooth process. I highly recommend this facility, it is well-secured, clean, and the service is great.

nice to be able to get in anytime you want very respectful every time we talked to themread more

I have seen this RV storage business greatly improve. They…read moredid have some issues the first few years I was with them, they did have someone break in, but I though they handed them selves well and presented the perpetrator on video to the police as they were soon afterwards arrested. They put in video camera's throughout the property, they improved the property, they are nice to work with, and they have someone living on the property I think with all of their actions it one of the safer places now to park your RV.