Walked us through the storage process as we slowly plan out our move for the future and got great info from Cherry Ave Storage! Great team, informative, store was clean, and the two ladies were amazingly kind and helpful. Can't wait to use this place! read more

Never have I dealt with a more incompetent worker! There was a new lady there who I've never seen or worked with (this was the last weekend of May 2021), Martee I believe, and she had no idea what she was doing. I've worked a lot of jobs, and totally understand being new and having to adjust to a new job. But this level of ineptitude was unmanageable. She didn't know any policies or rates, and kept referring to her "field supervisor" who of course I couldn't speak to for some reason. I probably won't be going back there anymore because of it. I hope they figure out how to train new employees or get rid of her. read more

At the beginning, the staff was friendly and very helpful. Martee was kind, helped me rent a van, and guided me through that process. However, the UHaul van needed gas, but Martee assured me I would be reimbursed if I filled the tank, both when I checked out and when I returned the van. However, I was not reimbursed. Completely filling a van with gas is not cheap ($88), and I drove the van less than 10 miles. I was reimbursed a "gas fee credit", a standard, unchanging credit which was only $18. Cherry Ave owes me about $75, depending on the van's mpg. After promising me a call on Tuesday 6/1 to fulfill the rest of the missing reimbursement, I called on Wednesday afternoon 6/2 after not hearing from them, left a voicemail, no big deal. Several hours later, I get a phone call from Martee explaining that I wouldn't be receiving the $ they owe me, that she was incorrect in saying I would be reimbursed, and when I argued how misleading that was, she got extremely defensive, emotional, and dismissive. When asking for someone else to speak to, her boss or supervisor or anyone else, she refused, and said she had better things to do and hung up. Will most certainly be following this through, and will never rent from here again, storage or vans. read more

This place was willing to work with us to get our belongings. the owner even helpped us when we couldnt pcouldnt pay our bill. The staff was friendly and very helpful. read more

I have been a customer with cherry Avenue storage since 2015 I used to love them the old owners were so nice they used to be 24 hr access however due to crimes rising they had to change the access hours to 9pm closing but if you were in the gate before 9pm they would let u be there as late as needed which I appreciated since u work graveyard. I used to pay $100 a month for my unit and eventually had to get two units when I moved in 2019 and was completely happy even referred friends and family but then they got new owners recently and let me tell you "THEY FU*%#ing SUCK NOW!!!!!" First they changed the access hours to 7-7 which I don't understand how anyone who works or has a life could possibly utilize a storage unit and be done loading or unloading their belongings by 7pm and if your not done by 7pm they don't come around and give u a warning or anything you get locked inside the gates and even though the new owners live on the property they are super rude about unlocking the gate at 7:13pm on top of that they raised my rent this month from $100 a unit to $204 a month per unit without any sort of notice and refused me access to the property until I paid the $408 even though It was only the 2nd and rent is due on the 1st, there used to be a 10 day grace period for rent apparently that is no longer a part of their business practices either. Also my fiancé was at the storage the other day waiting for me to show up he was there probably 30 minutes and one of the new employees came up to him waiting in the car in front of our unit and told him if he was not loading or unloading anything then he needed to leave! Excuse me?! I pay for my units and I think I should be able to sit there all day long if I want to they have no right to tell me I can't be there during business hours am I wrong? I gave them a 30 day notice they are crooked thieves who have no customer service skills whatsoever. I will never rent from them again! And I will tell everyone I know to not rent from them unless u want ur rent increased without notice and locked out if u have to pay late or locked in if u stay late. Screw them! read more

Great service and great prices! Very nice people , the customer services was a big part of why I rented from them for so long. If I ever need a storage in the salem area again I know where to go! read more