Janelle is amazing to work with super nice and willing to go the extra mile!…read more We got customer service like you use to get! Friendly, Kind, Understanding! We had to clean out a storage unit and our clock was a couple mins behind so we were late trying to get out and she was so kind! If you love a friendly service! You will love these storage units! They are also clean and well kept!

Janel gave me a sweet deal on my storage unit. She is super friendly and helpful. This property is…read morewell managed and professionally monitored 7 days a week. I currently rent a drive up unit and like the convenient location. Highly recommend this storage facility to all. Thank you !!! *****FIVE STARS*****

Manager Heather very welcoming and helpful explaining with all info and concerns. Down to earth…read moreperson. She was very efficient with details patient and with application process. Recommended per customer service satisfactio.

The SMELL!!! If you care anything about your belongings, DO NOT rent space here! I found this…read morestorage facility shortly after moving to Salem, little did I know that trusting them to safeguard keepsakes would be a horrible idea. Located underneath a Grocery Outlet store, and adjacent to the Union Gospel mission, I wish I would've known the area better. People have been living in their units, storing food (rats/mice), and the recent smell is enough to make you gag walking in. The rats traps and poison should he warning enough. Hours of operation are currently 9:00-3:00, off Sunday & Monday, which means if you work regular business hours, there is nobody there to assist you. You can now access from 6am-8pm, but it used to be 8a-8p. While moving my belongings in, I drove over the ramp that leads up the delivery dock; no barrier, yellow paint, sign, or warning. Extreme negligence on their part! They've since put a couple of 'cones' to identify it. Second was the removal of carts in the lobby to help move items. Apparently someone left one outside, now everyone goes without. Stupid - just charge the tenant. I pay enough to have a little convenience. The last episode has put me over the edge! There was a bucket catching water outside of my unit. I opened it and noticed that a large vintage (irreplaceable) print was soaked. I was making a quick stop over lunch and popped into the office to let the manager know there was an issue. She was busy with a new customer so I told her I had to run and would be back. She said she would have maintenance cover it to prevent further damage. This was early March. I returned on Saturday but she was out, so I spoke to new person who took photos and looked inside my unit to see the dripping water coming from the ceiling, and said he would have maintenance address the issue. I was also there to discuss a late fee on my daughter's account due to a glitch in their text notification system. Of course he and nobody else in the office has authority to make any decision so nothing can ever be resolved when you do get to speak to a human. "We have to take this up to our District Office for a decision". Fast forward two months (I don't go there often) and I go in to see that the bucket is gone, but it smells like fish and there are flies everywhere. Of course it's after hours and nobody is there to assist - NO after hours service number, so if you have an emergency - TOO BAD!!! They don't care to be bothered, but will certainly continue to take your money. There was no sign of maintenance, and more water pooled in my unit on the top of my shelving rack that stored three highly collectible LANE Acclaim end tables (photos posted). One of them was black, moldy and split at the seam. Needless to say, I was furious at the neglect, having made them aware months in advance! I walked up to the grocery store to find a manager (as the facility gave the excuse about it not being their responsibility, but never fail to charge me). A manager walked down with me, saw the mess as I pulled the top pressed wood board off. The nasty water spilled onto items below as I made note of other damage (I have three large Patrick Nagel prints stored, one of the frames is now splits from moisture). He mentioned that he would call someone to look into it. In the meantime, he provided tarps and helped cover things temporarily. I emailed the storage facility but got no response for four days (Tuesday), as nobody can be bothered if their office is closed. The site manager (with no authority) called back, and admitted fault for not making sure maintenance followed up and mentioned the second person I told was not fully trained. She also said that the flies could be because a woman with a unit next to me had incontinence issues and stored soiled items, but that it was up for auction. You heard that right, they're selling a unit full of urine/excrement (people buy these online and cannot SMELL it)! I think this might be a Health Department issue at this point. After voicing my anger and frustration, she gave me her district manager's name and number. I finally got a call back and an apology from him after restating the above, before he said that he would then need to talk to HIS boss to see what could be done. Should I be compensated for two month rent while my belongings were being destroyed? Should I have to file an insurance claim and pay a one thousand dollar deductible despite their awareness of the issue? I have yet to find out what they'll do, but was told they might be able to discount on a comparable unit but could definitely not assist with the move - that's on me, of course with no carts out after hours! I don't trust them or many of the people that frequent the area, and will be looking at other options. Beware of Cedar Tree Management properties. The manager already mentioned that she's going to another location, so one can only expect the staff 'support' to get worse!

They were there when I needed them, and very reasonable. I had my stuff there for about 11 years…read more. WOW! They steadily got more expensive, like everything does! But it isn't sealed up real good, so my stuff was getting ruined and the mice/rats got into everything. I had put down protection from that at first, but over time I got lazy and the environment got the best of everything. If I ever had to do it again, I'd go with one that separates the weather from my valuables.​​

Absolutely horrible management! Jelea Nicoll is making my life a true horror story! I live out of…read morestate, still have some stuff tucked away there. She is the most rude and unprofessional person I've ever spoken with! Please Sam! Help us out! Get rid or her or teach her how to do her job better! Threatening to sell my unit when I've been trying to get ahold of them for weeks!! No phone answer, no email response.. Jelea Nicoll is a horrible manager!!

I highly recommend Salem Gateway Storage. Kim is organized…read moreand efficient and of course easy to deal with! Her facility is clean, easy system to access and safe behind gated area. Good Job Kim...Margo B

All my interactions with Salem Gateway Storage have been positive. One person is the reason for…read morethis: Kim!! She is friendly, knowledgeable and always willing to help answer any questions I have. The ease of access to my storage unit makes every visit a pleasant one. Kim R.

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.

Very helpful staff. Had to move from a remote location. No problems with getting my stuff out…read moreappreciate the help.

I've been a customer of Lock N Go Storage for more than a year now and my experience with the owner…read moreKelly has been nothing but positive. The storage units are clean and secure, with easy access. The rents are reasonable and there are plenty of available accessories for moving heavy items around. The business is locally owned--I'm a believer in supporting local small business. And it's the owner, Kelly, who seals the deal. She manages the entire facility herself and treats people with courtesy, warmth, and respect, even when they do things they're not supposed to. Like me, for example. One evening, I went to the facility with a big moving truck, not realizing it was after hours. As me and my riends were moving furniture into the truck, Kelly appeared. She respectfully advised me of the security protocols. Most companies would have insisted I leave immediately; but this was my only opportunity to get my furniture for my new apartment. Understanding this, Kelly agreed to let me continue loading the truck and do what I needed to do, while she stayed on premise. This may not seem like much, but she really didn't have to do it. She could have called the police on me or ordered me off the property. But she didn't. Not only was I able to get moved, but her actions protected all her other customers interests, as well. I fell on hard times shortly thereafter and was unable to keep up with the rent. Despite being behind in rent, Kelly worked with me with compassion and kindness until I was able to get back on my feet. My experience with Kelly and Lock N Go has been superb; I wish more businesses were operated the way Kelly does hers. If I could give her ten stars, I would.

This has been renamed "A Storage Place." I've been renting a couple units here for the past five…read moreyears, and this has been the best rental experience I've ever had. They keep their grounds very well maintained and cleaner than any other place I've rented (which in turn, helps keep the insides of the units cleaner as well), and their staff has always been super accommodating and friendly. It feels more family-like than business-like. If I could rate them a sixth star, I would.

I rented a unit for a family member; a week later, I transferred the unit into the family member's…read morename. To do the transfer, we went into the Keizer storage office and signed paperwork as needed. I stayed until I was told the transfer was complete. Moving forward six months, I go into the storage center to rent a unit. I'm then informed I'm responsible for a $1200 storage bill. Shocked and confused, I explained the unit had been transferred out of my name, and I had no access to the unit since the transfer nor any communication. The manager then said the office employee failed to sign all the documents as required; therefore, the unit, along with a $1200 bill, defaulted to me. I was not a contact on the unit or given permission to access it after signing it over; therefore, I had zero contact with the storage center. I received no notices, letters, emails, or calls. During the six months, the storage center accessed the unit several times without approval, notice, or permission. On multiple occasions, The storage center permitted employees and others unknown to me to access the unit, removing property as desired. The Keizer Storage Center takes Zero responsibility for the actions of its employees, managers, or what happens on their grounds. You pay to protect your property behind a locked gate only to have the employees access and grant others access to property not belonging to the storage center. I will never do business with them and will warn anyone considering it. Keizer Storage Center has what I believe is an auto-response of "We would love the opportunity to resolve any issues." What would be genuine is to take responsibility and apologize for your wrongdoing, train your employees to complete unit transfers correctly, follow the law and stay out of units without proper notice, not give access to a unit without consent, and refund the money paid.

The management team is amazing, kind, thoughtful and understanding. The units are clean and feel…read morevery secure. You have 24 access to your unit if needed. Best storage facility I have even used.