There are rat feces all over my belongings in the storage unit and the rat feces have been there…read moresince I started renting here. I have reached out on multiple occasions by phone, email and the contact us section of their website. They have done absolutely nothing to remedy the situation. Most recently I called and sent two emails. 3 business days have gone by without them responding to me. The storage unit is way too expensive for the bad customer service, the inability to connect with someone when there's a problem, and the filthy conditions. Rent a storage unit anywhere else. This place is horrible.

This is the worst storage company I have ever encountered. We found rat droppings on our things…read more Rats had torn into our things leaving shredded paper and droppings and rat urine. Also have a leak in one of our units that ruined some items. Customer service is in need of new people. You can never get through to them, and if you do you get put on hold or they hang up on you. Also they make it very hard to get into your unit. Don't waste your time or money.

This place is clean new and seems to be quite secure. We are on our second month here and seem to…read morebe quite nice

From the owner: Kashmir Storage offers top-notch self-storage solutions designed to meet all your needs. As a…read morefamily-owned and operated business, we prioritize the safety and security of your belongings while providing exceptional customer service. Our facility features a variety of storage options, including RV and boat parking, both covered and uncovered. With drive-up access, ground-floor units, and interior storage, you can easily store and retrieve your items.

I have used InSelf Storage for almost a year now. The storage units are clean, safe to access and…read morewhile I was away, I never had a concern for my belongings. Brenda the manager is always cleaning around the area and cleaning the units. I was impatient but understanding the time difference was an issue. My thanks for taking care of my storage.

I am so impressed by Brenda at IN Self Storage. She has been so helpful throughout the process of…read moremoving my stuff into storage. The paperwork and document signing can all be done digitally! (A huge plus during the pandemic). It was also my first time ever using a storage facility and I'm extremely relieved that it was such a smooth process. I highly recommend this facility, it is well-secured, clean, and the service is great.

Walked us through the storage process as we slowly plan out our move for the future and got great…read moreinfo from Cherry Ave Storage! Great team, informative, store was clean, and the two ladies were amazingly kind and helpful. Can't wait to use this place!

Never have I dealt with a more incompetent worker! There was a new lady there who I've never seen…read moreor worked with (this was the last weekend of May 2021), Martee I believe, and she had no idea what she was doing. I've worked a lot of jobs, and totally understand being new and having to adjust to a new job. But this level of ineptitude was unmanageable. She didn't know any policies or rates, and kept referring to her "field supervisor" who of course I couldn't speak to for some reason. I probably won't be going back there anymore because of it. I hope they figure out how to train new employees or get rid of her.

Wow! Audrey is so amazing. She is such a people person. She is the best asset any company could…read moreever possibly want to manage their business. She makes me feel like family. Give this girl a raise! I highly recommend in store West Salem. I feel very safe there. The property is expertly maintained by Titho. Such a professional! Six stars out of five stars!

always makes me feel so well taken care of and goes above and beyond to keep me happy very happy…read morewith customer service she is the asset that makes that facility worth storing at if she wasn't there I would leave and not come back

Decent enough location and the buildings are nice, they increased prices twice in less than a year…read morefor no reason other than "market prices" which is nonsense since I found a new location that offered the same size unit for almost $100 less a month for a year! Customer retention is also important.

Beware! Deceptive pricing. After 3 months my rent was increased from 130.00 to 272.00; that's well…read moreover 100%. I negotiated a price in between, and then 3 months later it was raised again to 272.00 without notice. I talked with the district manager Amber who lied and was fake. Do not trust this company or these people.