I can't even begin to express my family's gratitude to the staff of French's mortuary (Wyoming…read morelocation in ABQ), for their kindness, patience and professionalism through the process of losing my dad. We didn't even know what to ask and there were so many decisions that needed to be made. Everyone at French's knew exactly what was needed and very gently guided us through this difficult time. Their kindness truly blessed my entire family and I want to share this so people will know that the peace this gave us cannot be measured. We are so very grateful we chose French's.

The lowest of the lows in this industry. The only thing worse would be to find a decaying body…read more when in a time of great mourning and shock this funeral home at the Golf Course location held my sister's body reansom with unknown disposition while they attempted to have a family member sign a letter of Irrevocable Assignment to pay for my sisters services. I could not believe the representative's behavior and tone as he "didn't care" anything about the situation other than getting that document signed. I wound up relinquishing my meager inheritance in order to continue to get my sister's remains cared for. I was reminded that they keep remains for 3 days before disposition. I had not heard of stories like this except in the news and I was completely shocked they pulled this on me in this day and age. GO seek out a company that offers honesty and dignity to the deceased and the mourners. They committed fraud and theft by doubling up their burial fee through this method. Despicable , shameless charlatans

When someone you love dies it's never an enjoyable experience planning a service, deciding what to…read moredo with the body, picking out poems, memorial cards, deciding how many death certificates you need.... and it's never ever cheap. But... Direct funeral services makes it easy. They care. They are professional, but gentle. They are informative, but patient. And the price is unbeatable. They aren't in it for the money. And it shows. My experience here was really a good one... and I know where I'll come when death inevitably hits again.

This is now my 2nd time in 10 yrs using Direct Funeral. Libby was the director I worked with both…read moretimes and she is pretty amazing at her job.. She made all the arrangements easy and had sugestions to things I was still undecided about. In this particular time in my life, she made it so easy for me. Saying thank you just isn't enough, but Thank you!

February, 2019. When you are sad and grieving for your loved one, the last thing you want is for…read moremanagement to harass you about payment. My aunt prepaid her funeral at Garcia's Mortuary. We owed $500 for extra expenses. The insurance policy was going to be paid out in 7 days. That wasn't good enough. On Wednesday, management threatened to cancel the Friday funeral for nonpayment of $500. They refused to talk to the insurance agent, refused to see a copy of the policy, refused a payment arrangement; therefore, the family paid the amount due. Other things came up during that week and later with the death certificate, that led us to conclude that we will not do business with this company again. We don't believe we should have been stressed in dealing with unprofessional people who work in the office and provide customer service. The boss said he would talk to his staff, but I did not receive any other feedback.

From the owner: Garcia Mortuary is a staple in the Barelas community and has been serving your family for over 100…read moreyears with honor, pride and dignity.

Wow. These guys are fantastic at what they do. I worked with Sean and Megan who originally are…read morefrom the University location but my Dad's funeral took place at the Lomas location. The Lomas location is really beautiful and the chapel hold around 200 (I think). I think this might be the very best of all French's locations. I don't know...but it looked great to me. Sean and Megan are so compassionate and helpful. When I first started the planning process I was overwhelmed with grief (not sleeping or eating well) which resulting in some serious brain fog. They were very patient with me even when I asked the same question over and over or cried to them about my dad. They helped me come up with ideas for my Dad's service and it ended up being a beautiful celebration of life. I am so grateful to them for creating such a wonderful service. Their After Care Service is also fantastic. They help you with anything you need to take care of after a loved one died. They do a lot of it themselves and send you a check list if the things you need to take care of yourself. Very very helpful.

My aunt just died tonight. So far my experience is lousy. They initially said they would be here in…read more60-90 minutes. Now they tell me it will be more than three hours. It's been a long week and this is simply uunacceptable service.

Reflections is a God send! Our Mother died during the height of COVID deaths…read more Not knowing Reflections, we had Mother's body taken to another mortuary the evening she died. We called the next morning to discuss arrangements, and were informed we can't meet to start the death certificate process for cremation for 13 days because they were overwhelmed. We called a couple other funeral homes and were referred to Reflections, whom we called immediately. All on the day of the initial call to Reflections : Louis, the 4th generation mortician/proprietor took the death certificate information over the phone; had Mother's body picked up within 2 hours from the original mortuary; met with us at 2:00; got her death certificate signed by the doctor, and got her cremation approved by the office of medical investigations, and delivered the signed and approved death certificate to the State for printing -- all before we left his office at 3:45!Louis was completely transparent on their very reasonable prices and options. It was amazing. Two business days later: the obituary and picture were posted to Reflections website, and we picked up Mom's urn and death certificates. We were very grateful to not draw out the process. Just as important was Gloria's and Louis' sincere empathy. They were genuinely interested in hearing about our remarkable Mom. The experience was comforting. This is a picture of the gorgeous urn.

Full disclosure, I'm not the next of kin…read more Death is one of the hardest emotions, most stressfully moment of an individuals life. When my loved one died they were very nice initially. However, through the process there were moments where they were missing a sensitivity chip. I tried to put myself in their shoes. I understand they do this every day but the remaining loved ones don't. I had never had to go this process before. I can tell you that my heart was breaking and I had to bow down numerous times to obtain guidance and information. It was cold at times. I don't fault them for the family drama that ensued after, but I guess I assumed incorrectly that I would be treated a little more kindly. In the end I was put in my place very coldly, but I had already paid so not much to lose for them, I guess. I scored a 3 stars because Catherine went above and beyond to help me and was very patient with me. Thank you.

It is with a heavy heart that I write this review. My dear Mother passed away after a year long…read morebattle with ALS. She chose French's on golf course in Albuquerque to help take care of her services. They were reliable, supportive and patient. Between my 5 brothers and I and with the help of French's, we were able to give my Mom a beautiful farewell. Until we meet again.

They picked up my mom at 7:00 am after hospice notified them of time of death at 4:30 am. They…read morecalled a few hours later asking us if we knew where they took my mom! They called back few hours after that saying instead of the funeral home she had been taken somewhere to be declared dead because they didn't have the information that hospice had already done that and notified them. If that wasn't bad enough, we had made and paid for all arrangements ahead of time and they called us again saying they were unable to fly my mom to El Paso as had been arranged. In a time of grief, all of the stress French's caused us was unbearable.

Overpriced, and they will give your loved ones remains to anyone. Rick and Denise are amazing Love…read moreThem. Who I don't love David he is a Ahole and was rude. My dad died April 30 on my birthday. We paid to have services here a small viewing before he was creamated. My brother who was not to get the remains only me" called and spoke to MrDavid Sanchez and gave some bullshit story on how I was unable to get them due to grief and blah blah blah so they whited out my name and out his name without ever reaching out to me. I knew something was fishy so I showed up and got my father's remains. And my brother wasn't to happy about it. I am livid with Gabaldons my family has been not only customers but neighbors and friends to the Gabaldons family. My great grandmother still lives across the street from them. They've done every funeral I can remember growing up. Yes it's been about 6 months but I'm still livid they would do this, not only to me but my family.

From the owner: The Gabaldon Family and staff have earned a reputation as a premier service provider to the…read morefamilies of Albuquerque, the surrounding area, and countries such as Mexico and others abroad. Our family and staff have many ties to the community including: the North Valley, South Valley, West Mesa, Bernalillo, Barelas, Los Lunas, Belen, Tome, and Pena Blanca.Since 1952, we have taken great pride in the healing, dignified and memorial experiences we create for the families who turn to us in their time of need. We consider it an honor and privilege to be of service to our community.

Just want to thank the staff and Miguel for helping to make a really devastating situation for our…read morefamily of Matthew Shaw's violent death as smooth as could be despite the circumstances. They were very patient with changes and questions. This was a stress-filled time and the respectful and professional attitude of Miguel and the staff was very much appreciated. Miguel even answered questions on the weekend. Again thank you. Madonna Shaw Holloway

After paying in FULL, my father's body has been sitting in their freezer for A WHOLE MONTH,…read morerotting. And they will not do anything. They have given my family 0 updates on the status of his cremation, and continue to call asking for information when my family is trying to grieve. Absolutely unprofessional and a disgrace through and through. Awful establishment.

I have had two overall positive experiences with the Albuquerque, New Mexico office of Neptune…read moreSociety; the first in 2021 with David Slaten as Service Manager and recently in August 2023 with Grace Solano Pagliaro as the new Service Manager. On both occasions I have been treated with compassion and kindness by the ABQ staff. The decisions and details our family had to make were made easier by the sensitive guidance of the very knowledgeable and caring Ms. Pagliaro. I highly recommend the quality services of the Neptune Society in Albuquerque.

I had heard of this company before. My mom recently passed away d/t Alzheimer's dementia and I…read morealready knew about this company, so I called them from the facility and they came right away to pick her up. The gentleman to came was inconspicuous, very friendly and respectful, taking care to make sure she was handled gently and reverently. Grace was wonderful and always ready to help with anything I might need. All of the staff I worked with, including the wonderful receptionist, were kind and treated me like family. The urn was beautiful and well-made. They have also called me periodically to check on me handling my grief. I love these folks!