This is now my 2nd time in 10 yrs using Direct Funeral. Libby was the director I worked with both…read moretimes and she is pretty amazing at her job.. She made all the arrangements easy and had sugestions to things I was still undecided about. In this particular time in my life, she made it so easy for me. Saying thank you just isn't enough, but Thank you!

The death of a loved one, is never an easy thing. My sister and I recently had to deal with the…read moreaftermath of such a loss. After a sudden short illness, a sweet wonderful member of our family passed away. Although exhausted from hospital trips, overnight stays & all that comes with the terrible knowledge that a life is ending, arrangements must still be made. We were recommended Direct Funeral by a wonderful nurse at the hospital. We called and they were amazing. Robert was the gentleman who helped us. He listened respectfully to what we wanted. Answered our many questions and did not try to push us into things we didn't want. We chose something simple & were very satisfied with the service & price. We are very grateful for his help. I would absolutely recommend them to anyone.

We couldn't have had a more positive and wonderful expeience than that of Trujillo Family Funeral…read moreHome's handling of our mother's death. Such care, profesionalism and genuine concnern made a hard time much more bearable. It was a true "mnistry" to us. John S.

I am extremely disappointed with the way my family has been treated. After my father's passing, we…read moreexpected professionalism, compassion, and respect. Instead, we experienced the opposite. The funeral home did not confirm a child that was signing for her father had other children, taking her word for it, proceeded to cremate my father without expressing to his other children. when finding that out they asked my brother to sign a cremation paper (to cover them) *after my father had been creamated* someone they claimed was authorized but they apparently failed to properly verify that person's identity or relationship before doing so. As a result, my family has been left dealing with the consequences of what appears to have been a serious mistake. When I emailed seeking answers and a resolution, I reviewed a call met with a hostile and disrespectful attitude, stating to stop emailing her (the owner) Rather than listening to my concerns or offering empathy, or sympathy. I was yelled at more than once over the phone. It was shocking to be treated that way by someone who called herself the owner. while trying to resolve an issue involving my father's remains, that did you help the issue due to consistent yelling and disrupting me and my concerns. and also going back on what had already been told to me from the so called director. both are documented. their big mistake is also documented and according to the state was a huge mistake on their behalf. To make matters worse, instead of taking responsibility for the situation or working toward a solution, they have refused to provide me with my father's ashes until i have paid half of what was already paid for. and have now expressed my brother is not my fathers child because of documentation they failed to ask for but had already had him sign as a son for. Families place an enormous amount of trust in a funeral home during one of the most difficult times of their lives. Based on my experience, I cannot recommend this business. I hope they improve their procedures for verifying who is authorized to receive cremated remains and treat grieving families with the dignity and respect they deserve.

Recently I was informed that I was going to receive a plot as a result of entering a drawing. When…read moreI went in to get the certificate for the the plot there was confusion when I got there. The person who had scheduled the meeting was not there and those there were not clear as to why I was going to be there. In addition the free plot came with a lot of restrictions that I questioned whether is was worth it or not. They were more focused on selling me other services.

My wife has been buried there since 1973, and the whole cemetery is well taken care of. Beautiful…read moretrees and peaceful atmosphere, thank you Fairview.....

Salazar was absolutely wonderful to work with for my mom's funeral arrangements. They helped…read morearrange transporting my mom's remains from North Carolina to Albuquerque and made every step of the process smooth. Their communication was excellent and their compassion really showed in all my interactions with them. I cannot recommend them highly enough!

Full disclosure, I'm not the next of kin…read more Death is one of the hardest emotions, most stressfully moment of an individuals life. When my loved one died they were very nice initially. However, through the process there were moments where they were missing a sensitivity chip. I tried to put myself in their shoes. I understand they do this every day but the remaining loved ones don't. I had never had to go this process before. I can tell you that my heart was breaking and I had to bow down numerous times to obtain guidance and information. It was cold at times. I don't fault them for the family drama that ensued after, but I guess I assumed incorrectly that I would be treated a little more kindly. In the end I was put in my place very coldly, but I had already paid so not much to lose for them, I guess. I scored a 3 stars because Catherine went above and beyond to help me and was very patient with me. Thank you.

I had heard of this company before. My mom recently passed away d/t Alzheimer's dementia and I…read morealready knew about this company, so I called them from the facility and they came right away to pick her up. The gentleman to came was inconspicuous, very friendly and respectful, taking care to make sure she was handled gently and reverently. Grace was wonderful and always ready to help with anything I might need. All of the staff I worked with, including the wonderful receptionist, were kind and treated me like family. The urn was beautiful and well-made. They have also called me periodically to check on me handling my grief. I love these folks!

My mother was given a mailed invite for a lunch seminar on cremation services at the Red Lobster on…read moreMontgomery. She RSVP'd and was told to be there at 2 pm on the day of the seminar. She arrived at 2:02 pm and the person running the seminar turned up her nose at my mom and rudely told her, "We don't accept late arrivals! You're late!" loud enough for the entire restaurant to hear, therefore embarrasing my mother and her friend. Also to note, my mother and her friend were the only Black women at the seminar and probably at the restaurant, period. The woman was so rude that even the restaurant staff had to apologize to my mom and her friend. I'd venture a bet to say that if my mom and her friend were two White -- or even Hispanic -- ladies, that woman's demeanor would have been a lot different.

Wow. These guys are fantastic at what they do. I worked with Sean and Megan who originally are…read morefrom the University location but my Dad's funeral took place at the Lomas location. The Lomas location is really beautiful and the chapel hold around 200 (I think). I think this might be the very best of all French's locations. I don't know...but it looked great to me. Sean and Megan are so compassionate and helpful. When I first started the planning process I was overwhelmed with grief (not sleeping or eating well) which resulting in some serious brain fog. They were very patient with me even when I asked the same question over and over or cried to them about my dad. They helped me come up with ideas for my Dad's service and it ended up being a beautiful celebration of life. I am so grateful to them for creating such a wonderful service. Their After Care Service is also fantastic. They help you with anything you need to take care of after a loved one died. They do a lot of it themselves and send you a check list if the things you need to take care of yourself. Very very helpful.

My aunt just died tonight. So far my experience is lousy. They initially said they would be here in…read more60-90 minutes. Now they tell me it will be more than three hours. It's been a long week and this is simply uunacceptable service.

Just want to thank the staff and Miguel for helping to make a really devastating situation for our…read morefamily of Matthew Shaw's violent death as smooth as could be despite the circumstances. They were very patient with changes and questions. This was a stress-filled time and the respectful and professional attitude of Miguel and the staff was very much appreciated. Miguel even answered questions on the weekend. Again thank you. Madonna Shaw Holloway

I am writing this to warn other families, especially those with LGBTQ+ loved ones. Riverside…read moreFuneral Home's Albuquerque care team committed gross negligence and permanently destroyed the irreplaceable remains of my 21-year-old son.During our initial arrangements, they explicitly agreed to harvest locks of my son's hair and take his fingerprints for keepsakes. We had eyewitnesses present for this agreement. Later, the Los Lunas director confirmed the request over the phone, noting that the Albuquerque preparation care team was actively complaining about the amount of hair requested, but re-assured me it would be handled.Instead, the Albuquerque care team ignored the file. They took the hair and fingerprints, left them on my son's chest, and cremated them along with his body. The last physical pieces of my child were permanently destroyed. The funeral home only provided fingerprint copies because they had to pull them from the Office of the Medical Investigator's files. To make matters worse, the Albuquerque care team hid this error from management and the director for 24 hours. Because my son was transgender and the staff openly complained about his requests before destroying them, their actions raise serious concerns about internal bias and disregard.While the Los Lunas director was initially compassionate, the attitude completely shifted the moment I prioritized accountability over a corporate payout. The CEO offered a hollow apology, alternative keepsakes, and a $5,000 charity donation. When I asked if a liability waiver would be required to receive these items, he confirmed that yes, one would eventually be required. I immediately told him to halt all financial actions and offers so I could seek legal counsel, as I refuse to sign away my rights or release this company from liability.The moment I exercised my right to legal counsel, the response turned entirely defensive. The CEO refused to provide my son's care logs without a subpoena, promised the offers in writing "in a few days," and claimed a refund was already processed. When the director met me in person at my place of work to deliver my son's death certificates, her attitude turned completely cold and she gave me a dirty look because I reiterated my demand to freeze all financial actions. To date, no refund has actually arrived, and the CEO has since blocked my phone number. I have officially reported this facility to the state regulation and licensing department. Do not trust this Albuquerque care team with your family.

This cemetery has been in very bad condition for years as to the condition of the grass, weeds,…read moregrass on headstones...etc...but Memorial Day 2023 takes the cake as a homeless man camped out in a prominent area laid all his stuff, and cart on the grass by a main road. No security, no one seemed to care...looked like he was trying to sell something- maybe flowers he had taken off the graves! This is a travesty to all who have their loved ones buried here...Next door- SunSet Memorial is in pristine shape...why the Catholics cannot figure out landscape maintenance, and basic security is beyond my comprehension, and completely unacceptable to the families whose love ones are buried there. This should be -10 stars if it were possible.

I have several family members buried in this cemetery. The times that we have had to go to make…read morearrangements the staff has always been nice and helpful. The grounds themselves are well taken care of and always kept clean of trash and other things. Christmas even at the cemetery is beautiful as families honor their loved ones.

Honesty. No bait and switch. Compassion and not bitchy snotty directors. But I didn't get what I…read morepaid for. This goes back to March 2013 when I chose them for my husband's showing and cremation. The initial contact was a young blonde haired director /salesperson. We told her we would be a small group but some may not get there at the start she assured me going over the time allotted would be fine. Now my husband's passing was a total shock and I was a basket case. I was accompanied by my son. Before the agreed time of the service allowed had passed she was at the door rudely telling us we needed to wrap it up!!! I wanted to deck her! When I complained to management I received an offer of three free visits with the resident psychologist! What I wanted was her fired. What I lost was my life yet this rude woman imposed on a private time in such a crass manner I was shocked. As you can see I'm still fuming from it thirteen years later.

Stephanie and Allen are amazing. My dad passing was very sudden and they made this a smooth process…read morewith so much compassion. French's is family owned and operated local business. They offer various services and options. Though this was the hardest thing we had to deal with, French's made the process peaceful and beautiful. Thank you for your care and compassion for so many families.

my in law was put to rest there recently and the staff was very good. at the graveside service I…read moregot to watch a guy walkiking his across the grave sites and watching his dog take a dump.

had a very bad experience with a heartless person rude got over charged after employee told me one…read morething and the person who helped me denied I was given this information he was very rude no compassion I feel was called a liar this person should not be working there he did realizes the pain he caused for me I was already grieving the loss of my daughter this shouldn't have to happen to anyone get everything in writing don't trust them