I would highly recommend using Daniel's funeral home (Wyoming location). From the moment we arrived…read moreto the final service we were treated with the utmost respect from Bennett, the funeral director. A friend of mine had called prior to this to get preliminary information and she said that he was so kind and very professional. My sister and I had many questions that he was able to respond to in a timely manner. In a time of grief, having someone so kind, understanding and empathetic made the process flow so smoothly. We are also grateful to the staff that worked along side him to make our Fathers service turn out better than we could have expected.

When a family member has died, you don't treat their family with total disrespect! The woman, Lucia…read morewho answered the phone when I called to inquire about our mothers obituary was beyond cold and rude stating she had "other things come up" as for the reason the obituary was not posted. When I asked about my siblings names being included, she again was cold and rude and told me "You can call me on Monday and ask me". I'm sorry if I was bothering her on a Friday and she was in a hurry to start her weekend activities but my mother is dead, her funeral is the day after Christmas and she was too bothered to answer a question! Try learning some empathy or get out of the business!!!!

I had heard of this company before. My mom recently passed away d/t Alzheimer's dementia and I…read morealready knew about this company, so I called them from the facility and they came right away to pick her up. The gentleman to came was inconspicuous, very friendly and respectful, taking care to make sure she was handled gently and reverently. Grace was wonderful and always ready to help with anything I might need. All of the staff I worked with, including the wonderful receptionist, were kind and treated me like family. The urn was beautiful and well-made. They have also called me periodically to check on me handling my grief. I love these folks!

My mother was given a mailed invite for a lunch seminar on cremation services at the Red Lobster on…read moreMontgomery. She RSVP'd and was told to be there at 2 pm on the day of the seminar. She arrived at 2:02 pm and the person running the seminar turned up her nose at my mom and rudely told her, "We don't accept late arrivals! You're late!" loud enough for the entire restaurant to hear, therefore embarrasing my mother and her friend. Also to note, my mother and her friend were the only Black women at the seminar and probably at the restaurant, period. The woman was so rude that even the restaurant staff had to apologize to my mom and her friend. I'd venture a bet to say that if my mom and her friend were two White -- or even Hispanic -- ladies, that woman's demeanor would have been a lot different.

This is now my 2nd time in 10 yrs using Direct Funeral. Libby was the director I worked with both…read moretimes and she is pretty amazing at her job.. She made all the arrangements easy and had sugestions to things I was still undecided about. In this particular time in my life, she made it so easy for me. Saying thank you just isn't enough, but Thank you!

The death of a loved one, is never an easy thing. My sister and I recently had to deal with the…read moreaftermath of such a loss. After a sudden short illness, a sweet wonderful member of our family passed away. Although exhausted from hospital trips, overnight stays & all that comes with the terrible knowledge that a life is ending, arrangements must still be made. We were recommended Direct Funeral by a wonderful nurse at the hospital. We called and they were amazing. Robert was the gentleman who helped us. He listened respectfully to what we wanted. Answered our many questions and did not try to push us into things we didn't want. We chose something simple & were very satisfied with the service & price. We are very grateful for his help. I would absolutely recommend them to anyone.

Unfortunately, my father who was one of the best men in the world passed away a few weeks ago. I am…read moresure I have been emotional and stressed out while planning his funeral as any grieving daughter would be. We have had a great experience with French Funeral and Crematorium during this experience and an awful experience with Sandia Memory Gardens. I was trying to plan my father's burial for a Saturday and from the get go, they did not seem happy about a Saturday interment from the moment I called. We had a pre-bought family plot at Sandia Memory Garden, but never knew they are actually Daniels Funeral Home. They seemed not too happy to be working with us, since my father had prearranged a funeral service with French's. The first person I talked to (I'm assuming the office assistant) said they may be able to bury him on a Saturday, but the price would be an extra $1,800 for a Saturday. Next I spoke with Joanne who has been the nicest person there. She told me it would be an extra $2,000 to bury him on a Saturday. I told her that I would have to talk to my mom about it, but that it seemed like a very expensive weekend burial fee. I'm sure I was snappy, because I wanted to know why it was so expensive. My mom agreed to spend the extra money, so we proceeded and Joanne said that Dana would be reaching out. The first interaction I had with Dana was a voicemail that she left me while I was at work. She told me on a voicemail that we would owe them over $4,000 and didn't even offer condolences on this voicemail. I hadn't even spoken with her for her to know what we wanted done and what we had already purchased through French's. My heart was broken at the loss of my father, and now I was upset that it seemed all they cared about was money. When my family went in to meet with Dana to sign contracts and pay them, Dana offered a quick condolence and got right to how much money we owed her. We also had to give up the "vault" that my father had purchased with French's because Sandia Memory Gardens was going to charge us $500 extra to use French's vault. Dana insisted that we meet with her between 11:30am and 2:30pm the Monday before the funeral to mark the grave. I told her that I wouldn't be able to meet with her because I had to work, and in front of my family she sarcastically said, "Then we won't be able to lay your father to rest." We were all shocked. Dana acted as if we were a bother to her. After this interaction with my sister crying I asked to speak with her manager. Brian (the manager) called me and patiently listened to our experience at first. Then after speaking with his staff he called me back and said, "I spoke with all of my staff that you talked to and in EVERYONE'S best interest, I will be meeting with you." This made me feel as if I were the one that caused the issues...and perhaps I was. However, I am the grieving daughter just trying to do right by her father and family. I am the one burying my father. I would hope that a funeral home and cemetery would have much more empathy and definitely not leave a voicemail asking for money without knowing much about what we wanted. So unprofessional and unempathetic. I will give Sandia Memory Gardens two stars instead of one simply because Brian called and heard me out. After speaking with his staff, there was no apology given to my family about the way we were treated or talked to. We will move forward and bury my father there because we have to. However, I worry that all I will feel is anger in the years to come as I visit my father's grave. It's so awful to have to deal with your hero dying to begin with. Then you're charged a ridiculous amount to bury on a Saturday (twice what the cost is to begin with without any explanation), and also to have to deal with not feeling valued as a customer. Not only not valued... but we felt like a huge bother to them. Depending on who you are dealing with a Sandia Memory Gardens, don't expect there to be much empathy when dealing with the loss of your family member. Definitely don't ask questions about why the extra fee is so high for a weekend. D

From the owner: The caring and experienced professionals at Daniels Family Funeral Services are here to support you…read morethrough this difficult time. We are dedicated to the profession we serve. We are a group of the finest funeral and cemetery people you can find. You will find us in the local community volunteering and working tirelessly for the aid of others. We support both in time and money the local charities and organizations that make up our community.

My update is my mother has still not been cremated and the services had to be pushed back to…read moreanother date which other family members are not going to be able to come to the service because of late notice and they have to work. This business is not open on the weekends and it cost $500 to bury a family member on a weekend. The loss of a loved one has been hard enough much less to have this company not do their jobs. Especially, when they contract out their services!!!!!!!!!! Epic fail. Use Direct Services if you can. My best friend used them last week and were already able to have a service today. I can only Imagine how this must have felt to have fast, effective and efficient service.

Having the worst experiance with this business. My mother passed away on Jan 4, 2021. After being…read morepaid they promise to keep me updated on the progress, which they didn't. Everything time I leave a message they never call me me back. Once I reach someone the lie why they haven't do anything. To date almost a month later, they still haven't cremated my mother. The Mass has been pushed back twice. It is disrespectful to mother and my family.

My experience with Sunset Memorial Park has been nothing but positive…read more Excellent customer service. Rates that are so much more reasonable than Mount Calvary Cemetery or Fairview Memorial Park.

Wonderful sincere staff. They make you feel comfortable in a very uncomfortable time of your life…read more I recommend sunset wholeheartedly!!!