This is now my 2nd time in 10 yrs using Direct Funeral. Libby was the director I worked with both…read moretimes and she is pretty amazing at her job.. She made all the arrangements easy and had sugestions to things I was still undecided about. In this particular time in my life, she made it so easy for me. Saying thank you just isn't enough, but Thank you!

The death of a loved one, is never an easy thing. My sister and I recently had to deal with the…read moreaftermath of such a loss. After a sudden short illness, a sweet wonderful member of our family passed away. Although exhausted from hospital trips, overnight stays & all that comes with the terrible knowledge that a life is ending, arrangements must still be made. We were recommended Direct Funeral by a wonderful nurse at the hospital. We called and they were amazing. Robert was the gentleman who helped us. He listened respectfully to what we wanted. Answered our many questions and did not try to push us into things we didn't want. We chose something simple & were very satisfied with the service & price. We are very grateful for his help. I would absolutely recommend them to anyone.

Salazar was absolutely wonderful to work with for my mom's funeral arrangements. They helped…read morearrange transporting my mom's remains from North Carolina to Albuquerque and made every step of the process smooth. Their communication was excellent and their compassion really showed in all my interactions with them. I cannot recommend them highly enough!

Full disclosure, I'm not the next of kin…read more Death is one of the hardest emotions, most stressfully moment of an individuals life. When my loved one died they were very nice initially. However, through the process there were moments where they were missing a sensitivity chip. I tried to put myself in their shoes. I understand they do this every day but the remaining loved ones don't. I had never had to go this process before. I can tell you that my heart was breaking and I had to bow down numerous times to obtain guidance and information. It was cold at times. I don't fault them for the family drama that ensued after, but I guess I assumed incorrectly that I would be treated a little more kindly. In the end I was put in my place very coldly, but I had already paid so not much to lose for them, I guess. I scored a 3 stars because Catherine went above and beyond to help me and was very patient with me. Thank you.

I had heard of this company before. My mom recently passed away d/t Alzheimer's dementia and I…read morealready knew about this company, so I called them from the facility and they came right away to pick her up. The gentleman to came was inconspicuous, very friendly and respectful, taking care to make sure she was handled gently and reverently. Grace was wonderful and always ready to help with anything I might need. All of the staff I worked with, including the wonderful receptionist, were kind and treated me like family. The urn was beautiful and well-made. They have also called me periodically to check on me handling my grief. I love these folks!

My mother was given a mailed invite for a lunch seminar on cremation services at the Red Lobster on…read moreMontgomery. She RSVP'd and was told to be there at 2 pm on the day of the seminar. She arrived at 2:02 pm and the person running the seminar turned up her nose at my mom and rudely told her, "We don't accept late arrivals! You're late!" loud enough for the entire restaurant to hear, therefore embarrasing my mother and her friend. Also to note, my mother and her friend were the only Black women at the seminar and probably at the restaurant, period. The woman was so rude that even the restaurant staff had to apologize to my mom and her friend. I'd venture a bet to say that if my mom and her friend were two White -- or even Hispanic -- ladies, that woman's demeanor would have been a lot different.

Benni was amazing, attentive, communicative and super kind. They made this experience the easiest…read moreit could be. Highly recommend using them.

My grandmother prepaid her funeral many years ago. When she passed in December some of the…read moresituations had changed, and thus the arrangements, resulting in credit due my family. Nearly 3 months later and we have yet to receive the money owed us. I have reached out to the funeral director several times and he assures me that he has reached out to billing to process the refund. Yet, nothing. I don't recommend using French as you cannot trust them with the financial end of your funeral.

Best help and great people they were great on making me feel cared and helped best work ethics and…read moregreat vase for my mom's remains

I didn't appreciate the fact that we were dealing with a loss. Trying to plan family coming to town…read moreand not receiving phone calls from the funeral home. I had to call 4 times each time they said they would call me back. No way to treat grieving families

I can't even begin to express my family's gratitude to the staff of French's mortuary (Wyoming…read morelocation in ABQ), for their kindness, patience and professionalism through the process of losing my dad. We didn't even know what to ask and there were so many decisions that needed to be made. Everyone at French's knew exactly what was needed and very gently guided us through this difficult time. Their kindness truly blessed my entire family and I want to share this so people will know that the peace this gave us cannot be measured. We are so very grateful we chose French's.

The lowest of the lows in this industry. The only thing worse would be to find a decaying body…read more when in a time of great mourning and shock this funeral home at the Golf Course location held my sister's body reansom with unknown disposition while they attempted to have a family member sign a letter of Irrevocable Assignment to pay for my sisters services. I could not believe the representative's behavior and tone as he "didn't care" anything about the situation other than getting that document signed. I wound up relinquishing my meager inheritance in order to continue to get my sister's remains cared for. I was reminded that they keep remains for 3 days before disposition. I had not heard of stories like this except in the news and I was completely shocked they pulled this on me in this day and age. GO seek out a company that offers honesty and dignity to the deceased and the mourners. They committed fraud and theft by doubling up their burial fee through this method. Despicable , shameless charlatans

Recently I was informed that I was going to receive a plot as a result of entering a drawing. When…read moreI went in to get the certificate for the the plot there was confusion when I got there. The person who had scheduled the meeting was not there and those there were not clear as to why I was going to be there. In addition the free plot came with a lot of restrictions that I questioned whether is was worth it or not. They were more focused on selling me other services.

My wife has been buried there since 1973, and the whole cemetery is well taken care of. Beautiful…read moretrees and peaceful atmosphere, thank you Fairview.....

My experience with Sunset Memorial Park has been nothing but positive…read more Excellent customer service. Rates that are so much more reasonable than Mount Calvary Cemetery or Fairview Memorial Park.

I want to follow up after the response from Sunset Memorial Park so families have full context and…read moreunderstand how they may be treated during one of the most painful times in their lives. My 4-year-old son is buried here after we lost him due to medical malpractice. My brother, who is also buried here, was a 23-year-old Army Ranger who served our country with honor and received multiple distinguished medals. Visiting them should be a place of peace and respect. I am fully aware of and have always followed the cemetery's decoration policies, including seasonal guidelines, restrictions on certain items, and what is permitted during mowing season. In the past, when these guidelines were communicated, it was done respectfully, and my family has always complied without issue. This situation was not about a lack of understanding of policy. The issue was how it was handled. The director, Josh Glass, approached my family in a rude and disrespectful manner while we were visiting and began scolding us about decorations in a way that completely contradicted prior respectful interactions we've had with staff. During this interaction, he stood directly on my brother's headstone. Afterward, when I called to address it, he stated that they "stand on them all the time" and even "drive over them," speaking in a dismissive and confrontational manner. When I asked him to repeat what he said, he refused and ended the call. Policies can be communicated with professionalism and compassion. Standing on a headstone--especially while addressing grieving family members--and then doubling down on that behavior is unacceptable. I appreciate the acknowledgment in the response, but I hope this is taken seriously beyond policy reminders, and that accountability and respect are enforced so no other family experiences this. It is especially concerning to see leadership publicly represent values of honoring veterans, including media appearances highlighting that commitment, while my family's direct experience reflected the opposite. My brother was a decorated Army Ranger, and to witness his headstone treated in that manner--while being spoken to with disrespect--was deeply upsetting. Respect should not only be something presented publicly, but something consistently practiced, especially by those in leadership. The individual involved, Josh Glass, is identified publicly as the Executive Director of Sunset Memorial Park and has appeared in local news coverage representing the cemetery in efforts to honor veterans. Seeing that public representation makes this situation even more concerning, given that my personal experience did not reflect those same values of respect and dignity.

Would like to thank Riverside Employees for being so kind and caring while we were going through a…read moresad time with the passing of my son. They were kind and respectful and compassionate. Amazing job all around. Thank you so much Rebecca.

Riverside did an amazing job with the funeral for my mother. They had the body beautifully…read moreprepared, the facilities were good, and they were very helpful.

Lost both my parents within days of each other, my dad chose Romero Funeral Home for their…read moreservices. My experience with them was very disappointing. My extended family has used them for their services for as long as I can remember. Dicky definitely needs to retire because his heart is not in it anymore and it shows. It took them weeks to cremate my parents, my dad sat in their freezer for weeks waiting on my mom to join him. The medical examiner's office took forever and I had to call to see what was going on. I feel that as much as the funeral home over charges for their services, they should of been the ones checking on my mom. When I called with questions, the staff was not helpful or kind, it was as if I was bugging them. Final straw, we went to pay them and went off the paperwork they gave us with total amounts for my parents. I called to double check on amounts and it went up. I called to see why it went up and both girls could not explain it to me. Waited for Dicky to call me with an explanation and I still have not received a call back, it's been 3 days. I understand that we all have our own problems in life but if you can't conduct yourself in an professional, kind manner, you really need to retire! You are in the business where people are heart broken over the loss of love ones and being treated in the way I was, Shame on you all!

From the owner Richard Romero to the entire staff my family wants to give a big heart felt Thank…read moreYou! The professionalism & dedication they provided every step of the way was awesome, professional & more important they had an empathetic heart felt care in guiding & assisting us. I would recommend Romero for any services as they listen & are very patient & understanding & there when you need them. God bless Richard & the entire staff.