Update on my second visit:
Unfortunately, the service was not great this time around.
I arrived at 11:00 a.m. and asked if I could get my Gel X nails cut down and have the polish changed. I was told yes, that the wait would be about 15 minutes, and that the total would be $40. $35 for the polish change and $5 for the nail cut. I was a bit shocked by the pricing, but I agreed and waited.
Fifteen minutes later, they walked me over to pick out a color and told me to wait for my technician.
Twenty minutes passed, and still no technician.
The front staff checked in with me and explained there had been some confusion and that no technician was currently available, but that it would only be a few more minutes.
Ten minutes later, the technician finally arrived.
She began drilling off my gel polish, and there were a couple of moments where the drill burned because she seemed to be rushing through the process.
Once the removal was finished, she asked if I wanted my nails cut down. At that point, I was a little taken aback because this was now the third time I had explained the services I wanted. It wasn't necessarily her fault, but the whole experience felt very unorganized.
She cut my nails, and initially I didn't mind that they weren't symmetrical because I assumed the shaping process would fix it.
Boy, was I wrong.
As she continued shaping, I noticed several nails had visible slants (pictures provided). I brought it to her attention, and while she attempted to correct them, there was very little effort. After repeating the same concern multiple times, I eventually gave up because I was tired of having to keep asking.
She then applied the polish, and things seemed okay until I noticed inconsistencies in the application. She mainly focused on the top portion of the nail and neglected the sides. I mentioned it a couple of times, and she would briefly go back to "fix" it.
At the very end, my left pointer finger was missing polish in the bottom right corner of the nail. When I pointed it out and asked if she could fix it, she simply brushed polish over the corner without blending it properly, leaving behind a very noticeable streak and then considered the job complete.
HOW??
At that point, I was completely fed up.
I paid the $40, and then the receptionist asked, "No tip?" even though I had already tipped the technician $5 in cash. Honestly, I felt like I had already over-tipped considering the experience.
I closed out my check and left.
Unfortunately, I won't be returning, and I'll be finding another nail salon moving forward. read more