I live to stop by here on my trips between LA and San Diego. Lots of easy and free parking, convenient location off the freeway. Fun to look around for serious bargains on designer clothes. read more

Order #126726828 I am extremely frustrated with how my order has been handled. My first pair of shoes arrived damaged, and I spent over two hours on the phone with different representatives trying to arrange an even exchange. Instead, I was told I had to reorder and return the damaged pair, which I reluctantly agreed to. The replacement order was even worse -- it arrived late, in the wrong size, and clearly worn. I placed my first order on August 13, which arrived late, and the second pair didn't come until September 2. After waiting all this time, I still don't have the shoes I needed for my upcoming event. I even agreed to keep the shoes if I was given a 50% discount, but I was only offered 15%, later raised to 20%. After all the inconvenience and wasted time, that is not acceptable. Saks Off 5th has lost my business, and I am very disappointed in how such a large company could make these mistakes and offer so little resolution. What a shame. read more

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I love this store! I honestly never leave without buying something. They've got a huge selection that's always getting updated, and you'll find pieces from top global brands all over the place. The discounts here are seriously impressive--you can score high-quality, expensive items for way less. I always tell my friends about this spot. Highly recommend it... chances are, you won't walk out empty-handed! read more

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I loved this store. It was my first time. It's a good sized store with men, women and some children items. Besides their clothing, I love their accessories- jewelry, hair accessories, beanies, gloves, they even have small Christmas items for sale, we purchased a mini glass light up tree. They have petite sizes, name brands, cashmere sweaters, you name it. Staff was so friendly, the cashier women was so kind and chatted a while with us and even shared her candy with us. The store is well organized, they have shopping carts and bathrooms for customers. There is plenty of parking in the lot. They are across from other shopping stores. We will definitely return! read more

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I came in today for an adjustment to an online order, and I had the pleasure of being helped by Irene. She was WONDERFUL! Very helpful, pleasant, professional, accommodating, and very funny. The other cashiers need to be trained by Irene because they could learn a thing or two from her. read more

Cielo is amazing. Great customer service. When above and beyond by handling my returns that I had and putting them on with my daughter that was misbehaving. She was extremely professional, very sweet and extremely kind. She was an amazing person. I'm grateful I stopped by here. I'm very happy with the service that I received. read more

Not enough cashiers. Make time to spend in line. Overpriced items and not that much is a selection.

Irene at checkout was the sweetest! Brightened up my day :) She was very helpful in getting me signed up for the rewards program too.

Yes, what the reviews say are true, RUDE employees. However, there is one single employee who stood out to me last time because she was so pleasant and kind, her name is Irene and they need to give her a raise for her professional and because how her "boss" came sashaying behind the counter still chewing on her lunch and had a stank face and moving like a sloth when Irene was the only one who appeared to be working while the line was getting longer. The rest of the staff needs to take customer service classes or something. read more

Please DO NOT buy jewelry from Saks OFF 5th. I had a horrible experience with a ring that tarnished IMMEDIATELY. Even though I sent pictures and it was within the 30 day return policy, Saks refused to return the item. Then, thinking this was an anomaly, I ordered a pair of pearl earrings. They broke immediately. Again, Saks has refused to acknowledge sending out defective merchandise. They refuse to return the item. Once again, I have to refute the charge with my credit card company. Save yourself the hassle & shop elsewhere. There are so many discount sites that have excellent customer care. SAKS IS NOT ONE OF THEM! read more

The lady at cashier was just so rude. She was touching her long hair whole time. It's very disgusting. When I asked her some questions, she replied" what's the problem.". She is not for customer service. read more

Was coming in today with my Husband just to so some simple shopping but was very appalled when entering this store. It WAS horrendous absolutely horrible inside. Everything was. Very unprofessional and unorganized I'm surprised who even is in charge of this store is okay with this obviously they are because it's been this messy for a while I came in December of 2023 and when I came recently it looked just the same if not worse. I'm only taking the time to write this because it was that displeasing in here. The items inside were not put away properly stuff all over the floor and the items displayed looked like they were just tossed obviously this Saks is not that important as the others and has no value. If you want to go shopping in a place that's messy and has nothing really go right ahead but will not be coming here. Rather go out of state to shop. read more

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I feel like a requirement to work here should be that you are extremely rude and unpleasant. I have never felt so uncomfortable in a store in my life. They will just ignore you when you need help, the entire store is a mess. They don't honor the coupons like they say they will and you will sit on hold for at least 30 minutes if you call in. Each time I went in if it wasn't me they were talking about I would witness cashiers behind the register whispering about other customers in the store. It is such a shame that a company like this would have such a pathetic customer service staff but it is true. I'm surprised that yelp has given them three stars overall because I think it should be -3 stars. Thumbs down ! read more

I like this store for items that tend to rarely go on sale in the Dept stores because here it's always discounted up to about 30% to 50% .... their sign says up to 70% off Dept store prices that's more so for the clearance items- like the last call or pick of what's let over. Like their colognes and perfumes about 30% off the Dept stores but only select brands. They tend to carry a lot of Gucci and Salvatore Ferragamo in women and for men the stakes are Burberry, Monte Blanc and at times Givenchy. They moved this smell good section from the front entrance area to the front counter near the sunglasses section. What I like best are their sunglasses and now very few optical frames. For sunglasses they have designer shade at a fraction of retail and if you have a prescription put in those at your local eye doctor office you're definitely saving by buying them here. They actually have some of the most current and on trend designers from Burberry, Ray Bands, Salvatore Ferragamo, Gucci, Tory Burch and Tom Ford. They sunglasses section has now consumed the optional section as that is very sparse but might soon be gone. With regards to shoes there's always A clearance section and then the other sections are nicely marked with sizes and kept pretty clean. The purse section is on point with Valentino and Rebecca Minkoff designers and many more. They have a nice section that carries Effy jewelry and more. I always thought you could only get that on like a cruise which is what I was told in the past but I find it here and also a section at Macy's. If you're into this type of jewelry check out their selection you might find what you want at a better price. I don't come here to shop for clothes I mainly come here to take a look at their sunglasses and perfumes. They have some of the brands that I like and have purchased. Always like to see what's new and popping in here as well. I'm not a fan of the clothes section because they don't tend to have a plus size section but they do have a lot of stuff for women and men's. I believe the largest size they carry is probably like an extra large which really fits is like a samedium but it's all good. It don't stop me from looking. The staff are nice, they walk around/about... they might say hello, they may not. If you're looking for that really personable experience with regards to the staff you're probably not gonna get it until you're at the cash register paying on your way out. But if browsing and I need something I don't hesitate to ask and they been pretty helpful pointing me in the right direction. It's a clean establishment and the bathrooms from a woman's perspective I've been pretty well-maintained. I can't say this is a one stop shop for me but if there's one or two items that I really want to find out a great bargain I come here. read more

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I went into the store just to look around didn't have anything in mind and I found some really cute Versace shoes so I bought them. I want to thank Irene for assisting me , she was very sweet and helpful. I hope to see her again. The employees who were on shift with her , were very rude to her when she asked for help since the line was getting long. A couple left because she didn't get help checking people out. It was upsetting to see her be treated with rudeness when all she was trying to do is get help to get the line going. read more

I just got a new job as a senior product development engineer and knew I needed to upgrade my wardrobe! Walked into a very clean store and found so many cute options! - tons of shoes that are size 10 & up (most other stores don't carry many) - quality sweaters that were very adorable - tons of super comfy work slacks Also wanted to mention how incredible Leslie (assoc: 364851) was. It was later in the evening and she was truly a breath of fresh air. She knew the store inventory well and even helped me find a couple of pants that I thought the store was out of! Customer service was a 10 out of 10 and I literally can't wait to come back and keep building my closet. Really appreciate her patience and highly recommend her if you dread shopping as much as I do! @neeks93 on Insta :) read more

Saks OFF 5TH - Just got a new engineering job & had to upgrade the wardrobe! @neeks93 on Insta!! - Women's Clothing Near Me - San Diego, California

They don't issue a refund for the returns. It has been 5 weeks since I have returned 3 orders and they just keep telling me to wait when I call them. It seems like they are just scamming their customers. I will never purchase anything from Saks or Saks Off again. read more

Went in today to return an item I ordered online. The older African American woman at the counter (Irene on the return receipt) didn't even greet me and sounded impatient and accusatory when she asked, "Where did you get this from?" Apparently she couldn't find a reference number on my receipt and sought the help of another cashier. When the return was done I even thanked her, to which she responded with a curt "Uhum." I thought she was having a bad day until I saw her joking with a couple of customers. This Irene (if that's her name) needs to be retrained on customer service asap and be consistent with customers! read more

If I could give zero stars, I would. DO NOT BUY ONLINE. I ordered some things and the carrier never delivered- lost the package. I sent them the proof via email from the carrier and Off 5th also confirmed with carrier that it was not delivered to me. Saks is not refunding my money and is now saying that they will not refund. They play games with case numbers- every time you call or chat, you have to get a case number and wait 3 days for some other email that never arrives. Please do yourself a favor and do not go through the stress I did. I am still waiting for my refund and it is not happening even though they have seen my proof of no delivery. They do not care and keep your money. Make sure you do a charge dispute in time otherwise, you will lose your money. read more

Taj and his manager helped a ton and were very kind! The store has a lot of high quality, pricey options but is better than prices than Saks read more

On top of the low inventory in this store the quality of employees are just not up to par with the prestige that Saks should carry. In particular one employee, "Joy" she is an arrogant imposter with terrible hygiene. Dirty hair, nasty breath, sloppy attire and a bad attitude. I had a question regarding the sign outside. So, I asked, Joy, for the GM. Joy outright lied to me and identified herself as the GM. As, I was checking out I asked the attending cashier if the woman in the cheetah print (Joy) is the GM, she told me she was a STORE LEAD but not the GM. IMPOSTER!!! Apparently, Joy, feels the need to inflate her position. Naturally, this made me upset. When I "publicly "confronted her as to why she deceived me, she demeaningly dismissed me with a snarky goodbye and a waive. Joy cannot be anymore rude and unprofessional. She is highly negative for the store in all areas. I will NEVER step foot in that store again. I'm also contacting corporate because I feel Leslie who is the real GM will collude with Joy. read more

DO NOT GO TO THIS STORE!!! WORST CUSTOMER SERVICE EVER Karen, store manager Joy, and even the security there are super rude, simply don't care about their jobs. I heard the security of the store even curses the customers in front of them. read more

Went yesterday and purchased Valentino shoes, got profiled by the manager Monica cause she thought we were looking for a discount. No, Monica I give zero effs about 25$ off when I'm spending 350$ on shoes. And your dirty looks, we didn't appreciate. I will definitely report her for being such a racist pos employee. No one has ever made me feel so disrespected. Saks off 5th needs to get rid of this manager she is bad for business message me and I will tell you what happened in details read more

I've lived in SD for almost 10 years and I've always driven by Off Saks but never went inside before. I always thought it was inconvenient that it was across the street from Mission Valley Mall lol, I think that's why Nordstrom Rack and Bloomingdale's Outlet are more popular. Anyway, the other week, I had one evening off and nothing to do so I thought I might as well finally check this place out. Their inventory was limited in certain departments but not bad either. In their beauty section that had inexpensive CHI hair tools, the CHI hair brushes were I think under $10. The shoe section had a lot of nice items! Worth the look. The thing that I like about Off Saks is that they have higher-end brands compared to Nordstrom Rack. They carry discounted Gucci purses, I think some Prada too. read more

The absolute worst customer service. Staff is rude and look irritated if you ask for help. 4 people standing behind the register doing nothing and we still had to ask for assistance -standing 5 feet away. The girl just smirked at us before helping with shoes. We have been to this shop many times and have spent plenty of money here including buying art. I always hope that we will have a better experience and nope- never happens. Please hire a staff that is FRIENDLY and don't look pissed off to be there. Nado is too nice of a place to have such crappy and unfriendly service. read more

Saks is an outlet center for the person with Couture tastes and a Nordstrom's budget. This is not a place to shop if you are on a tight budget. But if you have ever wanted an Escada jacket and can't afford the $2000 one in the boutique you will find it here for $500. There are tons of designers to choose from here Escada, Prada, Calvin Klein, Romeo and Juliet, Suzi Chin, Aidan Matlox and SO many more. There are so many designer bargains here. you can get an Aidan Matlox for around $200, it's a deal. There are purses, clothing, shoes and now even jewerly such as David Yerman to choose from. It's a designer buffet. They have a free members card that will give you advance notices of sales and coupons, I suggest you sign up for it. Although this is one of the better outlet stores I have ever been too, very organized, you will still have to wade through many racks. So bring your patience and where clothes you can change in and out of easily. read more

Saks OFF 5TH - Women's Clothing Near Me - San Diego, California

Rude customer service! Card reader was not working properly and the cashier accused me that something is wrong with my cards! Anyways the store is very messy and unorganized! read more

Location is nice but even though it's basically like an outlet store but has great deals on so many expensive namebrand things it's still pretty pricey. But they definitely have a lot of beautiful goodies! read more

I purchased online a Theory Tweed Sheet dress and an Alexia Admor skirt from Saks Off 5th for a total of $230. In both instances, the zippers broke (cheaply made items). The skirt I have never worn and the zipper broke and the dress the zipper broke on my first time wearing. I purchased these two wool winter items in the early fall of this year. When the California weather finally changed for me to be able to wear these items, the zippers broke. When I contacted Customer Service, because the items were now outside of their small 60-day return window, they offered me a 10% discount to repurchase the items! Unlike Nordstroms, Saks Off 5th not only sells poor quality items, but they also do not take responsibility for their poor quality items and then they have the audacity to think I would spend more money repurchasing these items at a 10% discount! Really? Don't those idiots realize that it will be much cheaper for me to pay to have new zippers installed? So technically, now that I have to spend more money just to be able to wear items purchased from them, there is no "outlet" discount. They have now lost a long time, heavy spending customer. Nordstroms Rack will now get all my business. read more

We went in yesterday to return some jeans we had bought. They told us they are currently not taking returns and their system has been down all day. What's interesting is you can purchase merchandise but not return. I've worked in retail before and I'm pretty sure the same system that you purchase things also returns them. I don't think the store is doing well , they are probably not taking returns until after the new year to show More sales. Such bad business by them. We called again today at midday, they said they don't know of their system is working. The store has been open for 2 hours and they don't know if they can take a return. They should be ashamed wasting people's time. Also, they should really work on organizing and the cleaning the store. It was such a mess in there. The store used to be a nice place to shop. read more

I'm new into wearing normal clothes after 24 years of wearing Sailor stuff. Dress shoes had always been the on sale stuff you'd find and wear twice a month on Sunday. But those twice a month on Sunday shoes don't last for 9 hour days 5 days a week. And the current mall trend of soft sole shoes - don't fall for the hype. They'll wear out in 6 months too. So, I was on the hunt for true, hard sole, resole capable shoes that weren't a fashion trend 2 minutes ago and were made to a lasting quality. Low and behold one brand I liked for a simple aesthetic, durable build quality and ability to be resoled - only to find they're costly. Like the cost of several of the shoes bought in the past. Like, I can't afford that. On a whim, we step into Saks OFF 5th. Which is, actually more like an outlet store than the supposed "Outlet malls". Which would forebode finding everything I want, only in sizes that would be somewhere in the realm of pygmy elves or Goliath. Or that anything my size would be 16 shades of purple with reflective stripes. However. To my complete shock: they have the high end brand I coveted, and have it roughly 45% off. And in my specific sweet spot size. Not the "I'll endure it because it's cheap", not the "never mind circulation" but the size I need. And in styes - yes plural - of a great variety. E C S T A T I C For the price of one pair, I picked up two pair and had money remaining for a belt. Aside from shoes, there seemed to be a great deal of selection of Shirts, Suits, and accoutrements. Having only peeked, the selection seems to be OK. Checking electronically, the prices they have are on point, matching or lower than the various on line places - and beating them if you factor in shipping. So it is a fit. Service is mild to non existent. We saw employees at the front of the store, non in the back. It was early, and there was a heavy amount of sorting going on. The cashier was friendly enough, but offered nothing other than the standard "do you wish to sign up for a store card". read more

Rudest service ever. The employees at this store act as if helping a shopper is not in their job description. Also: You will find better deals on the Saks Off 5th Webpage, and you can make returns directly to the store (though the service will probably be snarky and rude). Better deals (and much nicer personnel) are available close by at the Bloomingdales Outlet at the Mission Valley Mall. read more

I haven't never left a review on anything but the manager Cita at this store is very RUDE I came in with with my daughter and while she was shopping I went to look at rings and she was looking at me like I couldn't afford very passive aggressive I felt it had to do with my skin color. it completely ruined my entire experience wen we finally checked out she forgot to remove censors from almost half of my clothes.DO NOT GO HERE read more

Horrible Service. Bought my items at 6Pm and the next morning returned them after trying them on at home. I removed the tags and because of that no returns were allowed even though I had all the tags. The manager Gaby or whatever her name was was absolutely rude almost pushing my items to the floor. She was yelling and telling me to get out after I had just asked what to do from this point. The pants had holes in them and nothing really matched if I the pants wouldn't work. Never go to this place . Horrible service read more

Very rude staff working in the cashier area female ( African American ) this is around noon i was just asking if she can check the other store if they have any stocks so i can order it instead . ( purse strap ) , and what she did is nod her head and roll her eyes . and i asked her do u know how skinny the strap look like she responded to me " i dont knoww !!! how do i know !! with high pitch . Very disappointed with her poor attitude. i will call the Corp. Office as well to report her attitude . read more

At one point in my life I had a thing for jeans. I still do, but this place has definitely put my expensive habit to sleep for a little bit. They really do have a great selection of all the "fancy-pants" brands, (pun intended) at a pretty good discount but geeeeez -- it's still expensive. Off 5th is kind of like a toned down Nordstrom Rack without the clutter, mess or line. It's well organized but you still need to do some digging, especially in the shoe department. They do have some good finds when it comes to kicks but make sure to search outside of you size. These shoes somehow magically walk into different aisles so don't be surprised to find your perfect size 11 hidden in the 13.5 section. Checking out is fairly painless but customer service it not a huge priority here. They let you wander and scavenge all by yourself so don't expect any employees to appear and offer you assistance. Hey, they are probably as confused and clueless as you are! read more

For those of you that read my reviews or if you know people who carry the Y chromosome, you probably know that I'm not a big fan of shopping. Let's put it this way, I prefer to do my shopping via Web browser... No rude service, no exasperation trying clothes that don't fit in a stinky dressing room, products are delivered right to your door... Pure heaven! *THAT SAID*, I gotta admit that Off 5th, Saks Fifth Avenue's outlet store in Mission Valley, has got some pretty sweet deals for a very good price. I just picked up a pair of beautiful leather sandals for $25. You read right.... That's cheaper than a pair of fugly Crocs... and for $25!!! I have, in the past, bought sweaters here, or even a nice suit jacket and some shirts. The selection is limited, but if you can find something in your size and style, you've got a high-quality bargain on your hands! I'm guessing that if you have 2 X chromosomes, you'll seriously love this place... Both my wife and my mother totally do and could probably spend a few weeks in here! read more

Saks OFF 5TH - Women's Clothing Near Me - San Diego, California

I am a lover of getting a great deal and Off Fifth is perfect for that! They have an endless selection of designer goods at great prices, the best time to go is when they have their buy one get two sale for clearance items which makes the prices just right. Service is great, sign up for their card to save even more, one of my favorite places to shop! read more

I was blown away by Franklin B. And his customer service skill. My brother and I walked in to mission valley location and was greeted by Franklin. He offered his help to find my brother a suite. He patiently spend more than 1/2hour with us and my brother purchased a beautiful suite plus other stuff. People always recognize corporations for the quality of the product that they offer, but often forget and do not realized that it is also employees that makes the difference for their shopping experience. Franklin your positive attitude and excellent customer service made us ever more loyal customer to Saks corporate. read more

I'm a shopper. The heavy kind. As in I am shopping on my phone whilst standing in line waiting to pay, kind of shopper. And I'm not just a shopper, I also love a good bargain buy. Everyone knows you don't need to spend a million bucks to look like it, am I right ladies (and men)! So I used to love digging for treasures at Last Call (Neiman Marcus) in San Ysidro...until they closed :'( Yes, I did wear all black for a week afterwards to pay my respects. Don't judge me! Since then, I would head over to Loehmann's & the Rack (Nordstrom) to find hidden gems. Now, alas, it is between the Rack and Off Fifth because even Loehmann's is closing! What is this nonsense! What's a girl gotta do to find a good deal around here?? I recently came in to take a look around, because I too, like Yelper Amiee L. below, purchased a $20 groupon for $40 credit, thinking it'd be a cinch to pick something up. Nope. There is very little inventory in the bags & shoes depts, which, to me, is a dealbreaker. Those are my faves! So I resorted to using my credit online, which was better because everything is organized and I could see things sorted by style/size/price. Honestly, it makes me sad to say this, but if Off Fifth doesn't get their act together & do something to reel in more customers, I see it closing & becoming a strictly online store. The checkout process is not very efficient, especially in comparison to the Rack across the street. The cashiers are slow, and the machines look ancient. There is no organized line and customers line up at both ends while cashiers pick at random who to take first. So weird. The associates in the store gather together and chat a lot, instead of keeping busy and assisting customers. There are one or two exceptions. They are, however, doing a pretty good deal right now with BUY ONE CLEARANCE ITEM & GET TWO FREE. Unfortunately, there isn't that much to choose from, but if you get lucky, you can get a great deal on some high quality items! All in all, as a shopaholic, I'm not impressed. I'd rather go on their website. read more