Some stores say they care about customer service. This location does more than just say it, they make it happen.
My husband has had big time trouble finding an off the rack suit the past few years, so he was excited Saks Off Fifth was an option on a recent shopping trip in Calgary. This beautifully merchandised store is lovely to visit and we spent some time with a clerk named Ellen in menswear finding the perfect suit one evening.
After heading home to Canmore my husband was excited to give the outfit a whirl... Until a few days later were packing up for a trip when he realizes: pants from suit are MIA from the hanger.
We search every place we can think of. Calls to the store are made in the hopes they're left behind at the counter. The effervescent yet concerned store manager, Don, has the staff try to find the pants there.
Finally all parties concede they are somehow gone. Don asks us to come in before our airport stop to solve the problem, and goes above and beyond to make sure that my husband is pantsed in a suit he loves. No small task given the short time frame and an unusual suit size that made shopping so challenging in the first place. Ideally this situation would not have occurred (where the pants are today is a true Unsolved Mystery worthy of Robert Stack investigation, RIP) but the problem-solving attitude and legitimate concern from management to make it right were welcomed and made a tough situation better. We were grateful for the patience and understanding we experienced. In the end he looked pretty great on the trip and we have since returned to shop Boxing Day deals. The service and store cleanliness continue to impress us both. read more