TLDR: Sorry, but I would not come again. I would not recommend this place unless you happen to love spending money on waiting, stale sushi, and inconsiderate customer service.
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I feel bad for writing this because this place was recommended to me by a friend, and I do not like complaining about restaurants because my parents worked in restaurants my whole life and I understand it is a hard industry to please complicated customers. I don't think I'm too complicated of a customer, but unfortunately, my experience here was just too disappointing to not explain how this place has performed way below my expectations.
I was already hungry. Sushi & Sashimi For 2 looked pretty good to try. We had made a call and got our order for pick up into the system at 5:54pm. The order was said to be ready in 20-25 minutes. We arrived at the restaurant and paid for the order at 6:24pm, so this is already about 5 minutes after they said it'd be ready by. Order wasn't ready, but no problem. I can wait a bit.
The first box of our order came out just a few minutes after I paid, and I was getting excited. We stood and waited as we thought our order would almost be done. About 10 minutes passed after that, so we asked where the rest of our order is in case they had forgotten about us. "It's coming", they said. Another 5 minutes passed and we asked again. "It's coming", they said. Again, another 5 minutes passed and we asked again. "They're starting on it now".
They are just starting on it NOW? By this time, we had already waited 20 minutes at the restaurant. The first box of our order had been sitting on the counter for TWENTY minutes before they decided to start on the other half of our order, when we had already been standing there waiting. It has been a total of 50 minutes since we placed an order by the time they STARTED on the second half of our order.
During the 20 minutes, waitresses and the manager have been walking by us back and forth, but no one stopped for a second to apologize for making us wait or offer us to sit or have a glass of water. We very calmly raised our concern to the first waitress who we talked to when we first entered to let her know we were pretty upset. She said she would talk to the manager to see what they can do about this situation. We watched, and the rest of the time she just avoided us and the manager.
When the manager finally came to bag our second half of our order, we again tried to make it known that we were disappointed without raising our voice. She just looked at us and said "okay". Nothing else. So we asked "that's it?", and she said "Yes, that's it. Your rolls are in this box and your sushi is in this box". No apology. No understanding or consideration of why we may possibly be upset at the situation when we were hanging out and standing right next to her the last 30 minutes for a pick up order.
Maybe not for everyone, but my expectations when calling in for a pick up order is for me to come in around the estimated ready time and maybe waiting up to 10 minutes max at the restaurant for my food to be ready. We waited there for 30 minutes. That's a total of almost an hour since we placed our order. If we had known it'd take that long for sushi, we would not have even gone through with our order.
The part that we waited the longest for was sashimi and sushi, which does not require any cooking--just chopping up pieces of fish and placing some on pre-made sushi rice. Instead of continuously coming out box after box for another order where the customer was not even present yet, it would have been nice if they paused to finish up the rest of our order really quick since we've been standing and waiting for so long. Besides the one order they kept stacking boxes for, the restaurant was not even busy.
By the time we reached home and started eating, the fried rolls in the first box were stale. The sushi pieces in the second box were small. Quality was poor by the time I finally got to eat any of it. Flavor was okay I guess, but with everything else in consideration, I definitely do not think it was worth the price.
Maybe my experience would have been a little different if we dined in so we could eat the first half of our order while we waited for the rest, but we kept being told our order should be ready soon so we just kept waiting and waiting. I really would've preferred eating my sushi fresh, as I (and hopefully anyone) believe it should be eaten.
Not-so-good mediocre food with good customer service is tolerable, good food with no-so-good service makes the meal unenjoyable, but this was not-so-good food nor service. I sadly have to admit that I regret having spent my money and time here. read more