Never again will I use Sage Cleaners for routine dry cleaning drop off! I recently dropped off 11 button down shirts, and one suit. Normally, 13 items total would have cost me $40 to $45. Upon pick-up of the order, I was charged $100.96 for 12 items. That is over a 145% mark-up in cost!!!! There was no price increase warning or notification before dropping off the articles. My belongings would have been held hostage if I didn't pay the bill!
When I asked where the 13th item was, the store representative said, "Oh, it must have been a miscount on the items because I only show 12 total items in the system". I showed him the pick-up receipt that reflected "3 items" for the suit and white dress shirt, and "10 items" being all button-down shirts. The representative's only response was, "The person that you dropped them off with always miscounts items". I told him that I hand counted the items one at a time for the drop off representative, so there has to be a missing item. The only reply the Rep could say was, "well, I'll notify the shop and ask them if there were any new orphans to find out if one may have been yours". So in addition to having to pay a service increase of more than 140%, I also lost a garment that, no doubt, cost in excess of $100! Never again!
It is a shame that after Sage bought out Seville Cleaners, their price increases have gouged their customers. The staff have, for the most part, been very helpful, but they have to be getting a lot of negative comments from their long term loyal customers. Sage Cleaners has bought out most of the dry-cleaning centers in our area, but I'll be damned if I'm going to pay an average of $200 per month on routine dry cleaning of button-down shirts! Time to find another reliable dry cleaner. read more
