I am a Safeway shopper. I like Safeway and the club card. I'm writing this hoping that the manager or higher will see this. The Glen Cove store in Glen Cove Vallejo needs more cashiers. I'm not complaining because of one slow day. It's constant. Examples. I've been there early in the morning when no cashiers were open. None. Only the self serve is open. If you have a bottle of wine for dinner it's a problem since you can't take alcohol through self serve. It is common for only 2 cashier lines to be open. No express lane. I'm not talking 9 at night either. Many days after work I stop around 5-6 the store is packed and the lines are ten deep. 2 cashiers. I try to remember to go to the other nearby stores but Glen Cove is closer. Please work on this. Self serve is fine sometimes. But after working a ten hour day the thought of doing more work makes me feel like going elsewhere. read more

Safeway customer service. I recently just posted a review for pharmacy, wrong one. Anyway customer service is really bad here. I hope corporate see this review and lay some people off it's probably benificial for company read more

This is a good all around grocery store. They have a -Well's Fargo bank (located inside) -Florist -Good Size produce department -Fresh Seafood -Pharmacy -Bakery (fresh frenchbread every day at 5pm) -Deli (this is actually a great place to get your sandwich before heading out for your picnic - wine country, here I come) -Sandwich Shoppe -Fresh Sushi -Starbucks Everyone is friendly and helpful. read more

Horrible service ,always backed up, they never pick up your phone,Always backed up at the check out ... You can tell there's a new management and it sucks read more

Unfortunately, I have to agree with some of the low ratings. Whether it's early morning, mid afternoon or early evening? They never have enough open registers. You can be waiting in the only line open with at least 5 more people either behind or in front of you, hear the only cashier working even complain about no help & still no one steps in. Even when you hear over the speaker for help being asked, you still wait. When someone else finally arrives, it's like running for the exits on the Titanic. Every man for themselves to get checked out. And, when the extra cashier shows up, they're complaining about having to stop what they're doing or end break early. Really?!?! And don't get me started on self check out. Produce is sub par. Always seem to find badly bruised items. Even pointed out moldy fruit & it was like, "oh thanks, but what do you want me to do about it"? One good thing I have to say is that the flower department is always there, attentive & helpful. Management,get your act together. Staff your people, treat them well & maybe they won't complain along with the customers. And, maybe you need to be more readily helping as well. It's always a good image to present to the customers that you're part of the team too & not just "management". read more

I think the manager of this safeway does not understand customer service. Here are a few examples. The staff parks in the spaces up front leaving customers having to walk a long way after parking. I was at the deli Monday at 5:30 pm (always a very busy time). There was one employee behind the counter leaving many customers waiting. When i say waiting i mean 15 to 20 minutes. This is common at this deli. Does this look like good customer service?. Does it cut into his or her profit therefore not caring about servicing their customers? I am starting to visit Rayles in Benicia. It is a longer drive but their customer service is much better. I live in Glen Cove and am willing to drive past this Safeway to be treated with some respect. I know i am not the only one that feels this way read more

I love their Deli people and department!! Free samples and all! The crew specially Arana is pretty awesome!

Living in Glen Cove this is the nearest supermarket. I love it! Been patronizing this location for 4 years. It's always a joy shopping here. Employees are pleasant and simply nice-new and old. Produce department is organized with the freshest of fresh and I can always find habanero peppers. Usually, I wrap my own flowers, so not too Much interaction with any florists, but the prices are reasonable. On several occasions lately i've been visiting Starbucks inside. Favorite barista is Ericka- so pleasant and thoughtful. Not only is she a barista, she serves as a mixologist. She gets how I like sweet drinks and will suggest which syrup to include and extra pumps. Last week coming off a really horrible cold, she suggested mint majesty tea with peach tea. So yummy!!! She's a star. read more

This store is ALWAYS under staffed. Takes longer to check out than actually fill your basket! TOTALLY UNACCEPTABLE!

I'm no longer a fan of Safeway, however I prefer to have my hubby drive a little farther to American Canyon for this one, instead of this one in Vallejo. Unfortunately, my experience at this location has not been great. On the few occasions we did go here, I've had to return expired meat twice. Although the manager was nice enough to refund me, it should never have happened, let alone happened twice. Lastly, the selection also isn't that great and neither is the area. read more

Enjoy shopping in a supermarket that NEVER opens the Express Checkout, no matter if all the open registers are at least 10 people deep waiting in each line? Go to this Safeway. Enjoy shopping at a supermarket that sells expired Atkin's shakes? Go to this Safeway. Enjoy shopping at a supermarket that sells 'fresh' banana cream pies that are brown and icky under all that whipped cream? Shop at this Safeway. Enjoy sitting at the bakery for over ten minutes while the two bakers sit and continue their conversation even though they are both perfectly aware you're sitting there burning holes into them with your eyes?? Shop at this Safeway. Enjoy buying a s'mores cake that is so dry and stale that it tastes as if half the flour were replaced with a heap of sand? Rock hard marshmallows? Soft and chewy grahams? Shop at this Safeway. Enjoy shopping at a Supermarket where people block the exits, handicapped spaces and driving areas in the parking lot with their cars because they are too lazy to park at the far side of the lot where there is still space available? Well, shop at any supermarket in Vallejo, CA. This Safeway is awful. The service level is appalling, items are often out of stock, and their bakery is one of the worst I've ever encountered. The redeeming factors of this store - their butchers rock with excellent customer service. Can't find the cut of meat you're looking for? Ask and they will order it immediately. Also, the young kid that is always pushing around the dust mop? Yeah, he needs a promotion. If it weren't for him, I'd still be sitting at the bakery waiting for one of the two clerks to EVER wait on me. read more

I live in the area so it's convenient, store is clean, we'll stocked it's just not enough cashiers, the ones that are there are good at what they do but there just isn't enough of them. No matter what time of day the lines are always too long. read more

I have lived in glen cove many years and have always used this Safeway because it is convenient. Today was the last day I will ever go here. They never have enough checkers and always have lines (2 checkers on a Tuesday after 3pm.). They have displays but fail to restock the shelves with product. Today I was not even greeted by the checker, she literally said nothing to me. And was talking bad about me in front of me as I was standing in line, to another customer. (This is not the first time I have experienced this kind of treatment at this store.) I am a frontline worker and feel completely and utterly disrespected, for the last time. Raleys has gained lifetime customer read more

Ordered a cake for my son's birthday party. When I picked it up it was not what I ordered. I ordered a chocolate frosting. When they showed it to me it was white frosting. The man helping me was confused also because on the order it said chocolate. I called for the manager. Maddie the manager came and lied to my face telling me it was chocolate and that if I wanted to cut into it so I can taste it. I told her it's for my son's birthday party and I was NOT going to cut into his cake. The man helping me out was great. He apologize for Maddie's lie and wish he could of done more. Maddie said she was going to take off $5 off. Maddie needs to get educated on customer services. read more

Excellent(fresh food) and great service. The people are very attentive and friendly. The deli case had mostly fresh selections. Everything I ordered tasted great and I was very happy. read more

Safeway - 5.99 combo meal. Teriyaki wings, deviled egg potato salad, and coleslaw. - Grocery Near Me - Vallejo, California

The local Safeway grocery delivery service is awful !!! I'm home sick, so I tried ordering some groceries to be delivered on Monday morning. The website said there were no more delivery slots available that day, so I scheduled them to be delivered as early as possible on Tuesday. It turn out that would be between 3 and 4pm. I still hadn't seen the delivery person at 4:45, so I called. They said there was a delay, and that they were running about 2 hours late. I was still waiting for the delivery person at 8:30, so I called again. They said I wouldn't get them that day, and that I would have to reschedule for the next day. I said to just cancel my order, and they said it would take them 5 days to process a refund. read more

You NEED MORE CASHIERS. Your pushing me out of town to shop. If you want me to check myself out give me a discount for doing your job!! 3 cashiers Friday at 5 pm. It does not take a ROCKET SCEINTIST TO FIGURE OUT YOU NEED MORE CASHIERS!!! read more

I am not sure why I ever come here anymore. I am currently standing in a line 20 people deep waiting to check out - I am literally half-way down the aisle towards the back of the store. I swear the lines get worse every time. I keep telling myself this will be the last time I ever come here, but I think I may be able to officially kick the Safeway habit to the curb for good after this. I would sit in SF traffic for 3 hours needing to pee than deal with these lines again! So long Safeway, and good riddance. Management, get yourself together and fix this debacle of a schedule you have created! read more

PREFACE: This review is only for the deli and NOT for the entire store. I was craving a sandwich from the deli here. I normally order an all meat one from the walnut creek safeway but since I was in town i decided to get one here since I was waiting for my car to be serviced across the way. There were a total of 3 people making sandwiches. Now when I go to the walnut creek one I was "mentally trained" that it would take a while for the sandwich to be made. There were 5 people in front of me and when I normally go through that at the walnut creek location Im just used to waiting about 15 minutes before I even get my turn. I was in and out with my order in 5 minutes! I was so amazed on how fast the service was. The sandwich however was just okay. The bread didn't taste fresh and the meat was on the dry end. I went around 4:00 pm which is relative to the time that I go to the other locations. Five stars for the service but unfortunately for the sandwich i was rather disappointed. read more

Thank you for the help, Desiree! By helping me you technically helped an elderly during this Covid 19. I've interacted with you for how many I can't count but it was always pleasant. I can't imagine Safeway Glencove without you...God Bless read more

WORST Safeway I've ever been to. They only have two registers open an so many people waiting in line, everyone who works here looks like they hate their job. I've only been here a hand full of times an each time it's like this read more

This Safeway has staff that has always been so friendly and helpful with a smile! Todays visit even showed me such sweet kindness from a teenage boy who asked if he could help me lift some of my heavier items unto the conveyer belt for the checker to scan! I am not an old lady, but how many young teenagers offer such sweet assistance! I have always had such a pleasant experience at this Safeway! I did have to deduct a star because there always seems to be some items lacking at this particular Safeway. The most annoying is when newly advertised items are not available, even though they are listed in the paper. I only wish it would stay open 24 hours. I thought I remembered that it use to be open all night, but not anymore. I use to live shopping after midnight when there was no lines or wait at the register. read more

The Deli is nothing without Felicia. She was the force of the deli!! Previously I'd come get in & out within 10 minutes of arriving @ the deli with a perfect sandwich. NOW.... I have to stand @ the deli @ least 10-15 minutes before being told "we will be with you in one minute". & my sandwich is all soggy before I can even get home because it's soooooo much sauce. BRING BACK FELICIA!!!! She deserves a Promotion!! Even the fellow deli workers agree!!!! read more

Produce and deli are both terrible. I've seen bugs swarming the fruit, and have to search through anything prepackaged to find one that isn't past the expiration date. Today hubby bought artichokes, and after cooking I found a worm in one of the leaves. That's the last straw for me never shopping here again read more

Safeway - Hubby bought some artichokes today... This is what I found. Disgusting! Not shopping here ever again - Grocery Near Me - Vallejo, California

Clean, nice, and most if not all aisles are open!!! This is a huge selling point for me since the safeway in cordelia is terrible!!! Staff is friendly and checkout is a breeze. Love this store! Thanks again! read more

First, this safeway has stopped carrying organic whole chicken. I don't eat chicken whose feed is tainted with Round Up. The staff are nice and this review is primarily aimed at the signature sour dough loaves. It claims to be San Francisco style and artisan made. It is neither. Real sour dough is made with starter. This is made with yeast. It also has gluten added and many more ingredients than good sour dough such as Acme and Boudin. It tastes nothing like real sour dough. Why can't Safeway either make real sour dough with starter and the minimal ingredients needed or include good sour dough from other bakeries so that shoppers will at least have choices. read more

Excellent Safeway sandwiches - get the Great Western. They take their time to make them, which means there is extra lovin' inbetween those slices of bread. read more

Second bad experience with an employee there. Everytime she approaches me she flip off her name tag so I cannot see her name. She is a older Caucasian women heavy belt. Both experience has been bad. Each time I left crying. The tune in her voice when speaking the harsh demeaning words and her hostile attitude. She always approach me in self out I'm always with my son. She watches me scan every thing in my cart while making remarks as if I'm going to try to steal. She does this in front of my son. Both times I ask to speak with a supervisor. The first time I spoke with a man supervisor he apologize for her behavior and told me she wasn't a racist. I have never called this woman a racist but she told him I called her racist. Today she did the same exact thing. She was in a different department saw me and began attacking me. I asked her for her name she said I do not need her name she went on rant. Every time she approches me she filp he name tag over read more

I really like most of the people here but the deli department is awful. I always stand there and no one will help me. There's union employees for you. I just stood there for 9 minutes while a sushi guy was doing his preparation and never once looked up to say anything to me or to acknowledge me. Disgraceful. I spend hundreds of dollars a week here. Not happy at all with this experience. It's consistent in the deli. read more

I have come to this location many times after hitting up Yo Sushi or just being near by. My girlfriend swears by this Safeway and I have never found them to be under stocked on any product. The worst part about this Safeway is the check outs, but then again, the check outs are bad at any kind of super market. read more

This Safeway does not value its loyal customers. They have one employee in particualr (a female in management) that is rude and unwilling to help. After shopping there loyally for years, spending half of my paychecks there, she refused to call my bank and verify a check (i've written at least 100 checks there, never bounced one) because i didn't have my ID (even though she sees me in there ALL the time and has called on my checks before). Long story short, this place is a nightmare and I will never spend another dime there, even if it is right down the street. read more

The inventory is severely lacking, the lines are so long I usually drive 10 mins to Raley's in Benicia knowing I'll make up the time because I won't stand in line as long. I endure because usually employees are very courteous, friendly but there's always the one. This one needs to be handled, have had enough of this. 12/17/2018 I used self checkout lane directly in front of cashier, Constance/Connie, today at 12:10PM. I had 9 items and my 2 year old grandson in cart. I am almost 60 years old with mostly gray hair, long, straight and I appear African American although Multi-racial. I had on glasses, black pants, black tennis, black turtleneck sweater and black hoodie. I brought my own insulated green Rachel Ray grocery bag. Inside of the bag I left a canvas bag as I did not need it. I started to scan items but had to wait for my bag to be verified. Connie came over several times, again I only had 9 items. She verified how many cans I put in the bag after scanning. She searched under the canvas bag I had left inside of my green grocery bag. I entered information to look up price for Roma tomatoes, which scanned correctly no assistance needed yet Connie came to verify I actually had Roma tomatoes. She touched the bag of tomatoes while asking "Those ARE Roma tomatoes?" Let me say again I only had 9 items. Connie needed to verify each of the 9 items I checked. There were white customers at the other 3 self-check out registers. Yet Connie needed to verify each of the 9 items I had. She stated "Your bag is the problem." I have used self check out on many occasions. I have used my insulated grocery bag for 4 years. No other Safeway employee has ever expressed my bag as being a problem. No other Safeway employ has verified each of the items I have scanned and placed in my bag. You have camera's. Most of the staff have been professional and friendly. Today I was made to feel BLACK. As when I was a child in America before the 1965 Civil Rights Act was passed. I was made to feel as if I were a thief, an obvious shop lifter. I wasn't aware that shop lifters use registers in front of store employees. I have been shopping at that store for years. Most employees recognize me as a regular customer. Connie needs to hover around EVERY customer at self check out if her concern is Asset Protection. I am disgusted, angry and hurt. Explain what problem there could possibly be with my grocery bag. Explain why none of the other 3 WHITE customers were HOVERED over, watched, stalked, scrutinized with each item scanned, checked, produce verified, counted and bags SEARCHED. read more

Go somewhere else. Overpriced, sad looking produce, unappealing deli meats, and never enough employees working. Come on, it's not like Safeway is new at this, how do you not know that it gets busy in the evenings? How is it that every time I'm in a Safeway there's only 2 check stands open, despite the lines being 10 people deep? Ridiculous. read more

Being that this safeway is just around the bend from my house, I'll admit that I'm slightly biased. I've been coming here since it wasn't Safeway and switched from Fry's to SaveMart to Safeway (and I'm sure I left something out). But as SAFEWAY, it has been wonderful. It has definitely progressed from what it used to be, now with the addition of an olive bar (yum!), Starbucks (too bad I'm not a fan!), and a wide variety of uncommon fruits and vegetables. I'm always pleased to see "ampalaya" aka Bittermelon in stock. I might have given 5 stars if I didn't currently live in Alameda and visit their Safeway frequently and find that Glen Cove's Safeway is slightly inferior. But as far as Vallejo Safeways go, Glen Cove is the way to go. (By the way, I have been to the other locations in vallejo and not only is the variety better in Glen Cove-Robles, but the service is on point!) read more

I like Safeway it's #2 on my list for grocery stores and this location is very convenient they are right off the freeway and have a Wells Fargo inside the store and the produce great but they are always running low on cashiers seems like to need to train or hire more cashiers read more

I shop here almost everyday. The store is ok. But the Bakery is the absolute WORSE!!! Ordered a cake for my niece from the book but wanted a different color border. The man who took my order said it was fine. But someone called me an HOUR before my pick up time to tell me they couldnt do that and they cant put different toys with the cake. AN HOUR. I ordered my cake on a Thursday afternnon gor pick up on Saturday that leave a full day for them to tell me it cant be done. Besides that the cake looks nothing like the picture.... DO NOT USE THIS BAKERY....GO TO RALEYS!!! read more

You need to check expiration dates on your merchandise! I purchased a tub of Nestles cookie dough on Friday, Feb. 2, 2018. When I opened and unsealed it, the cookie dough was all dry. So I looked for the expiration date and was stunned to see "use or freeze by May 2016"!!! Of course, I no longer have the receipt so I'm out of luck. read more

This pharmacy is a joke! They have lost 1 I have my prescriptions I use their text pre-order and they get no record of it they send me notices that I have a prescription rating that I didn't order and now the final straw is I ordered a prescription on Friday with a handwritten prescription from my doctor they told me it would be there Saturday they didn't have enough to fill it I go in Saturday they tell me they still don't have enough to get it and won't get it till Monday I wait all the way till next Friday and when I show up they tell me oh they tried to order but couldn't get it but didn't call me to tell me that I couldn't get my prescription from them so I had to wait an extra week so now I'm taking my business elsewhere read more

this is a great safeway! long lines are usually at the end of the workday, when people are getting stuff to take home to cook for dinner. on sunday nights much of the produce isn't very fresh. i'd say the best days to go are wednesday mornings/daytime, since they change their specials/savings every wednesday and i think that's also when they get their new shipments in. when they redid the place a while back to better compete with it's organic-touting rivals (like whole foods), they did an amazing job, especially regarding customer service. not only do cashiers ask how your day is going, but they cheerfully joke around with each other and usually appear to be on pretty friendly terms with co-workers, which to me says they're getting well taken care of by management. bravo, glen cove safeway! read more

Safeway sucks, this location is no different. Way overpriced, bad selection, and never more than 1 or 2 checkstands open.