Fix your aisle signage. I've been to this store three times over four years, and every single visit has involved something unnecessarily frustrating during what should have been a simple purchase. First visit: Self-checkout errored out. I waited for assistance, but the attendant was distracted--listening to earbuds and looking at their phone. I eventually gave up and left. Second visit: I don't even remember the exact issue, only that I left without buying anything and vowed not to return. Third visit: I stopped in for a loaf of bread. A simple task, right? Apparently not. Multiple aisles are labeled "Bread." One had nothing related to bread at all (see video). Another had frozen bread. The actual bread was located at the opposite end of the store with no signage whatsoever. This store desperately needs better layout planning and accurate aisle information. I truly hope new management steps in and fixes these ongoing issues. read more

I love this Safeway - it is super quiet and there are hardly people in the store so it makes for a nice shopping experience. I wrote this review because I absolutely adore Evelyn S. She is a cashier at the front and she is absolutely delightful. She was very nice and made sure that my items were bagged appropriately. I look forward to shopping here again because of her. PS: Please stock up on your chips and popcorn pls :) (skinny pop products and boom chickapop- sweet and salty) read more

Due to the inflation of EVERYTHING - I am now shopping at several stores and am cherry picking the best deals for my family. Safeway has some great deals; however, on every trip I have made I've encountered one problem or another. This time I was not able to find the Gatorade water that I had a coupon for that I was wanting for a hike. I found Spencer and he was able to assist me and helped me obtain the item I was in search of. Even though I have had difficulties with items being in stock, especially if the product is on sale, Safeway does go to great lengths to provide incredible customer service. Thank you, Spencer, for helping make my shopping experience a better one. read more

Safeway - Grocery Near Me - Phoenix, Arizona

This is my neighborhood Safeway and I always appreciate the friendly service from the checkers. I usually go through self checkout and wanted to give a shout out to Elliot. He is always so pleasant and kind with his assistance. An asset to this store! read more

Clean and organized store very helpful customer service!! Quality fruit and veggies! Get the app for bonus and to clip sales items so it's linked to your number. I read more

I used to be an avid Safeway shopper. Loved that they were so close in the neighborhood. However, I am not happy with their prices. They are price gouging on a lot of items throughout their store. Notice these two items are exactly the same. Safeway wants $9.99 and Walmart is only $3.98. WHY OVER A $6.00 difference ? There are other items as well. Keto Bread, Hamburger Buns, almost $2.00 more. If I do not receive a response, I will be reporting this to the BBB, and Attorney General, and post this ALL OVER SOCIAL MEDIA. This price gouging has gotten just out of hand. You should be ashamed of yourselves taking advantage of customer's during these tough times. read more

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The best Tres leches cake and the decorator is very good. Not all Safeways are having Tres leches cake. My daughter state Tennis championship day became very special with this tasty and beautifully decorated Tres leches cake. read more

BEWARE....PRICE GOUGING. Salad dressing $9.99 a bottle and the same item is only $3.98 elsewhere. Other items as well are priced higher. I took my business elsewhere and will let others know as well their awful practice of taking advantage of customers. They should be ashamed of themselves during these tough times. Corporate greed to please the share holders. read more

Grocery pickup --- Pick up supervisor did not answer phone when I called to say I arrived. Had to call customer service. Put on hold. On hold so long it rang back like new call. On hold again. Then had to talk to manager -- I didn't ask for manager. Then had to GO IN ANYWAY because they didn't give me my laundry detergent or eggs --- AND they had zero eggs because they "messed up" --- zero as in NO EGGS IN THE STORE read more

I stopped at this Safeway store back in the summer on my vacation here. Nice spot in a big shopping center with lots of parking and nearby stores. I walked inside and went right to the Deli. I had to wait a little bit for the employees to finish making another batch of chicken . Store is nice and clean. The produce and shelves are all stocked properly. Good employees here. Cant wait to visit again. read more

(6/19/20) I have been here a number of times since it's right down the street from the Ahwatukee EoS. Safeway is always a convenient stop for a grocery haul or some quick eats. Compared to the other Maricopa County Safeways I've been to, this one has taken some getting used to; it's a little more cramped, and I'm not onboard with how the store is organized (i.e. eggs and bacon are in the back -- around the corner -- not intuitively along the wall like in other such stores). However, never mind the aforementioned remarks. My real annoyance was with one of the staff members at the self-checkout line. Although seemingly friendly with the other shoppers in my midst, when it was my turn to scan my items, she just pointed at one of the machines. There was no, "This one's available!" or even a hello. Just an ominous, prickly point. Who the hell do you think you are, the Angel of Death? Nonsense. It was that gesture which sullied my impression of the staff (though the others really do a fantastic job keeping the store running smoothly and safely, and I do of course thank them). To my warden, however -- save the pointing for when you see a pretty meteor. I can locate and operate my own checkout machine. We'll see how things go tomorrow when I drop by for more post-gym goodies. Godspeed. read more

The worst Safeway in Phoenix, Elliot/48th St. Besides having absolutely no customer service, horrible prices, the driest chicken on the planet- The customer service manager, Janelle took a $500 gift card from me, with my receipt and Safeway corporate will not do anything about it. This wasn't malice, but ignorance. Until they resolve this, I will not be silenced. read more

3.5* rounded up, because the staff here is always super nice to us, often when long lines full of the Tuk's most impatient people are having complete meltdowns. The lines can get long, particularly later in the evening, but we never cease to be amazed at the full on fits adults will pitch over waiting in line. Anyway, their prices can be high, and they don't carry Boar's Head cold cuts - important for Scott because they offer low and no sodium options, and for me because I'm picky AF - but I do like their produce and it is close. They do have good sales and reward programs can save you $$ on gas. I've seen some people bemoaning the lack of self check out option here: Scott uses them often, but they never work for me. Ever. I'm just a girl standing in front of the self check outs elsewhere begging them to work and trying not to weep ;) Scott was deeply entrenched in their Monopoly game for a while, and the workers were nice about subbbing out items they never seemed to have. Also, other customers have approached him and offered their game pieces as he zips around on his scooter shopping. So sweet! Finally, their flowers are very nice. No, really! Scott buys bouquets for me frequently, and they last a long time. The roses come with a five day guarantee and have lasted almost two weeks at times. When my Mom comes, we buy dozens of flowers, and she can never believe they are "supermarket flowers!" The ladies who work in floral make custom arrangements, and there are usually some attractive grab-and-go options in the cooler if DIY isn't your jam. In all, it is a close by, has a Starbucks, is a well stocked store with kind employees: we won't let grown ups throwing hissy fits over a line deter us! * they sell lottery tickets @ Customer Service Desk, and have a machine * ** Redbox inside ** *** deli & meat/seafood counters close early *** **** floral makes custom orders and has grab and go in fridge at various price points **** read more

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I'd say i had an average experience shooing here today I definitely found what I needed however the restrooms are a little dirty and the fruit looked a little worse than I normally see other places. read more

Safeway - the entrance to a safeway store - Grocery Near Me - Phoenix, Arizona

I like shopping here. This store is always clean, organized and well stocked with what I shop for. The bakery is much better than its competitor down the road. I always get compliments when I bring a little somethin naughty but tasty to work...... The customer service is always above and beyond. Just yesterday I bought two Az iced teas thinking they were both on sale. One rang up not on sale, which it wasn't (my mistake), but she gave me the difference anyway. Sweet! I will be back to shop here. I also like their phone app much better than the one down the road. Very user friendly and always full of good coupons and specials. read more

The staff in this Safeway are wonderful. Friendly, helpful and kind. The meat department guys went out of their way to help us with our rib roast request. Very thankful for them. read more

Very friendly and attentive employees. I was helped multiple times without asking. Thanks! -Update 5/25/2011: I am very pleased by how pleasant the store manager is (Mr. Ebel) -and by how he goes out of his way to help me. I really like shopping here! read more

Safeway - cars parked in a parking lot - Grocery Near Me - Phoenix, Arizona

The guy at the go drive section passed me twice, ignoring me and having to get called up to the cashiers only to get told that I was waiting. He then talked to me in Spanish, profiling me as he assumed I knew Spanish because of the color of my skin read more

I was running late for a get together (pot luck) knew I could not create anything as I had multiple events that day (unusually busy). I was thinking bakery something, which led me to the Safeway Bakery. Then it started, damn there is so much good looking and good smelling stuff, it is hard to make a decision. If only I could taste a bit of each one....well if that was possible I would probably not leave for a few hours. I chose two kinds of their Signature Select cookies, an Oatmeal Cranberry Walnut and a Chocolate something. I got to the gathering and placed the two boxes in the dessert area, not wanting to admit that I was bring "store bought" goods. As the event progressed, I heard people commenting on how good these cookies were....did someone make them ? Guess they were taken out of the box for serving. Well, I could not take credit for baking them, but I did know where they were from and I had to admit that they were from Safeway's bakery Dept. That did not seem to matter, everyone loved them and they were soon gone. I did not even get one. read more

Why would any one go elsewhere? We love the care and talent of our local Safeway bakery at Elliot and McClintock. Leah is so very talented. Now I'm spoiled...we love what you do! read more

Safeway - a woman holding a cake with carrots on it - Grocery Near Me - Phoenix, Arizona

I had to order my groceries by delivery because of recent surgery and cannot drive. I ordered some items with Safeway's delivery service and it and the driver was fantastic. The driver helped me with all my needs and could not accept any tips read more

Leah K, the bakery manager at Safeway was beyond friendly and helpful! I came in to buy my cheerleaders a morning treat and she helped me find exactly what I needed! I choose Safeway because of awesome people like Leah read more

Love this Safeway. I get all my kids birthday cakes made at this store since 2016. Truly amazing creations from my ideas. Also, very clean and helpful staff. There is also a Starbucks inside the store. When I say the cakes are amazing-they are. Super friendly staff read more

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This safeway always takes forever to checkout. I think they are understaffed. The lines are always super long, there are any people to bag. I always am here longer then I want. read more

(This Portion Is For The Starbucks) Seriously the best customer service I have experienced in the valley, anywhere. The manager of this Starbucks (I believe it is Dominic) is extremely nice, asks questions in a genuine fashion to actually engage you in conversation and is equally friendly with every patron. They always make the drinks correctly the first time, I get a bonus freebie shot every now-and-again and always leave with a smile on my face. I will choose this location over the one on Priest/Elliot any day!! As for the Safeway, they have extremely friendly, helpful staff. Great produce. Huge product offering. Clean store. Quick checkout. No qualms with the grocery store AND they always have book drives and bake sales for muscular dystrophy! 2-for-1! read more

I went to Safe Thursday morning to buy soup (less than $2). I always check my receipts before leaving a store but I was i a rush on a break at work. Later that night while getting dinner my Card declined finding out I was charged $92 and some change for a bowl of soup at safeway. LOL I was like, "Who buys $92 worth of soup!?" Called safeway store Thursday night spoke with closing manager Homyy who said I would need to go in the next morning to speak with Store Manager Russ or Judi because i didn't have my receipt. Totally understand. Friday morning at 8am spoke with Julie and Russ who immediately found the receipt and made a POS adjustment to refund my bank the full amount of $92. The process would take a few days to post back into my account.. they did not know how long this would take. I have an electric bill which is on hold because of this dilemma and only have $3 in my account until next payday! (Black Friday) Thankfully I have friends and family who are able to help out with my funds until I get my money back but hope I was the only one who had this over charge Thursday and it never happends again.. which I'm sure it will. Kudos to the management team for getting this straightened out but totally an inconvenience to me. Won't have my money back into my account until Monday (Tuesday morning the latest). **Always check your receipts! read more

I'm not sure if Safeway is a national thing (let's just say I've never seen one of these babies in Manhattan), but it's definitely needed in Phoenix and Tucson. I would drive around the city, looking at all the strip malls and low-end manicure chop shops and wonder, "Where the hell do people go grocery shopping?" And while Trader Joe's is GREAT, I'd be hard-pressed to do all of my shopping there. So thank God for Safeway, right? Although Safeway is generally a little more expensive than other grocery stores, you can pretty much get anything you need there. This particular location was so clean it was beaming! Or was that just me? It had everything you'd expect from a Safeway--from a lovely floral department to a mini-Starbucks to a sizeable deli counter. Yay for Safeway and chain shopping! read more

This Safeway is clean. The staff is hit or miss. The items are expensive. My favorite thing about this store is that it sells large bins of basil that I've never seen anywhere else. Really, I can't get enough basil. read more

I'm over you Safeway. You're fired. You were great until you started the Just 4 U (JFU), then I noticed my receipts. Enticing me by your "get the Friday $5 special all weekend", only to notice later on that you screwed me over and charged me full price. You owe me over $12, and that's just from what I noticed from the last 3 trips. I should have known JFU really stands for Just F%cked Up, or Just F%cked U . read more

I have to tell you all that if you are planning a baby shower for anyone you should for sure check out the cup-cake cakes at Safeway. First of all, they are very affordable and second of all, they are too cute! You know since you are at Safeway, you are going to get good service, but I have to say the bakery people are the best. The cakes come in very shower friendly pink boxes and are ready in 24 hours. I believe you can get cup-cakes cakes for any occasion but I highly recommend the shower ones!! Check out this baby girl cake I used for a shower I just hosted!!! http://i208.photobucket.com/albums/bb139/kfoxaz/519871893208_0_ALB.jpg read more

Here's my update Dawn.... it's been a month since my original review and you still have your store 1/2 locked down. I swore I wouldn't go back, but after reading your response (which sounded "caring").... I decided to give it another try. You are super close to where I work and I thought I'd grab a sandwich. Well guess what?! That side of the store is still designated "Exit Only". WHY?!!!! Do you guys not understand how difficult it is for some people to walk? You are in a high senior citizen area so maybe you should move your water to a different location and allow 2 ways to enter and exit. I'm sure I'm not the only one cringing with every step. Again, you are the only one still doing this. read more

Always long lines and they don't carry many of the items I buy at other grocery stores. The quality of produce could use improvement. The store is clean, but at my last visit there were no carts or baskets available. They are definitely under-staffed. read more

Safeway may be on the expensive side of grocery stores but I've been shopping here for years. This particular Safeway's produce department is not the best! So if you're looking for good produce head off to Sprouts. Other than that the deli department is good and I really like the floral department as well. Some of the cashiers really crack me up and normally it's pretty good experience with those guys. I am an anti-bag person and I think it confuses the cashiers and baggers. If I forget my bags in the car I typically just want to put everything back into the cart so that I can use my bags that are inconveniently in the car. So that typically generate some pretty funny looks but they have good humor about it! If you ever need to return something customer service is very friendly and helpful which is nice. Overall a good Safeway. read more

We had been shopping at This location for over 2 years. We have seen this Safeway as good as some in Mesa/Tempe we use to live by and were surprised at the poor customer service, or even fair to say customer satisfaction. We were spending on average $370 every two weeks there. We now shop at the Fry's up the road. Very friendly, better products, quick in and out, newly remodeled, and to top it off our bill was only $279!!!! Nathan the manager of Safeway was polite, and kind when we had an issue with his customer service representative and a specific sale item. For the last 3 months we have had issues with sale items being the wrong price, in the wrong spot, labeled wrong, cashiers who ring to fast and not correctly, an extra trip to customer service, and to top that off crushed eggs, bread, and broken waters from slamming them in the cart. I would avoid this location. If our money wasn't worth the customer service, neither will yours. Shop local, every .43 cents to the dollar stays in AZ, Safeway, .15 stays local. Never shopping at a Safeway again! read more

Safeway is a grocery store not a pharmacy. I switched my prescriptions to a safeway store for convenience. However, the pharmacy did not have many drugs available, so I attempted to use the Safeway Pharmacy on-line website to reorder my prescription. Forget it! Horrible web design and software inadequate compared to competitors pharmacy service websites. NOTE: The prices at Safeway for non-insurance drugs is much cheaper than Walgreens and CVS. So, it is worth it to check out Safeway for generic inexpensive drugs. However, if you have insurance - use a real pharmacy. read more

Great Safeway! This store is always clean, the staff is very customer service oriented, and well trained. If I ever have a question about a product the employee will actually walk with me to get the product, and then ask if I need anything else, with a smile and great attitude. I always get greeted with smiles from the cashiers and always ask if I need help to my car. This store is ran very well, and it reflects on the Management, Good Job Management you really know how to maintain good customer service, as well as quality of Service! A++ Job!!!! read more

Pregnancy craving! Did you know water has a taste?? It does when you're pregnant, and suddenly find the taste of water repulsive at night! Hahaha... Safeway brand tonic water is the ONLY place I can find tonic water in a 6-pack soda cans (yellow). Not a mini hyper expensive glass bottle or a larger plastic container that would take me too long to finish. In main Europe, I always enjoyed water with gas.. in Spain, in particular tonic water.. this replaced ginger ale on airplanes and on ice at home (my non alcoholic beverage of choice.. smirk). read more

(For the Floral dept) Let me preface this review by saying that the quality of the flowers I got from here for my wedding was not only amazing, but so ridiculously affordable. We paid a little over $300 for somthing that wouldve been easily over $700 at a conventional florist. The 5 stars is for that and the regional mgr Tara specifically. We had some trouble w/ Leslie the floral mgr. She acted very unprofessional in several different ways. Stress is the last thing a bride needs, especially the week of her wedding. She was the majority of my stress. No stars for her. Tara on the other hand, was contacted about the problems we were having and was the most gracious, helpful person ever. She personally constructed all my bouquets and centerpieces and delivered them to my venue for me. They were more beautiful than i couldve imagined and she was an absolute doll. Normally, Safeway does not deliver. She went above and beyond. read more

The store is clean, staff friendly and always have the items in stock. Most items are generally a little more than Frys. Safeway does have some nice sales and coupon that comes in the weekly flier. Why such an average score then? Living just down the street, I'm here often for milk, bread etc and always deal with a slow express lane and only 1 or 2 check stands open with long lines. I went to the store last night to grab some fresh bread for dinner. I was back in 25 minutes and I live a little over 1 mile each way. read more

I worked at this Safeway in produce and I'll tell you that it was an amazing job. I met a best friend, met lots of cool people and learned a lot about produce. The produce is ALWAYS fresh. They come in on cooler trucks and are culled through constantly for fresh rotation. The meat is great there and I love to buy the cheese there as well. There are times I miss working their but I will continue to shop there read more