While I do not frequent this Safeway location, I shop at other Safeway locations regularly, and sometimes will stop by this location to pick up a random item on a rare occasion. I stopped by there today on the way back from the airport to pick up some flowers for my wife and also to grab a Starbucks in the Safeway, and while I found some flowers, I left with different flowers than expected and no Starbucks, and I was disappointed with the service I experienced. First, I stopped by the store's Starbucks where there was no one in line, and I waited at the front of the line where the employee saw me and continued doing something that wasn't clear (making a drink or cleaning something). She didn't acknowledge me and when she finished, she didn't offer to assist me. I ended up walking away when it appeared she wasn't in the mood to assist someone. I then walked over to the floral section where the floral associate said that the flowers I was looking for weren't in stock and were not being replenished. She pointed out a similar priced bouquet of flowers though I told her I wasn't concerned about the price but was looking for a similar color and type of flower. She hadn't shared any suggestions for what I could get, so I just selected flowers I thought my wife would like and departed. On the way out, I saw the Starbucks associate cleaning something in front of the front counter with no customers waiting for assistance. I did not stop back at the counter. I have enjoyed Safeway and Albertsons stores in general and their promotions from their annual Monopoly game way back when to the Flavor Adventure through the app a few years ago, too. While I haven't taken advantage of the curbside pick-up at other locations, I know it is offered here even if I hadn't used it. I do have a membership for FreshPass (which I got this past year at the 50% off promotion). There are great sales from the weekly doorbuster sales to daily promotions to Friday or weekend promotions to general sales prices. For approximately $99 per year (or the occasional $49 promotional price), you can sign up for FreshPass, which includes unlimited free delivery on orders over $30, $5 monthly credit for annual subscribers, earn 2X points on our exclusive brands, save 5% on O Organics, Open Nature, or Signature Pet Care, points don't expire, a VIP phone line, and monthly exclusive Starbucks perks. I really appreciate the $5 monthly credit and the Starbucks perks (to buy a grande-sized drink for only $2 every month). Between those two alone, you more than make back when you spend on the program. Even if you don't join the program, you can earn points for every purchase to redeem for free items, store discounts, or gas discounts plus extra points during your birthday month. While there are certainly things that this store can better do in the future to meet customers' needs in terms of customer service, the store looked in good condition and items seemed to be in stock. read more

Very nice store. Well stocked, clean, and friendly staff. It was my first time in but I would gladly come back.

Karla is the best employee at Safeway . She is so welcoming! Always has a smile on her face , so nice and friendly . A Great willingness to help . You never see her have a bad day . read more

I'm a loyal Safeway client. My customer number is still my landline from Chicago 20 years ago. I went in today and wanted help using the digital coupon. I asked the girl (with green highlights in her hair) who was stocking shelves for assistance. She mumbled "I'm ......." I presumed she was saying "I'm new" so I said "Oh...you're new". She corrected me and said "No...I'm in a rush". An employee is too busy to assist a customer? There is no link on the Safeway site to tell this story to customer service or a manager. But it's obvious that the culture at this store allows this type of answer along with the mindset that accompanies it. This girl does not need a job bad enough. Get rid of her. I'd rather have less employees that care, than a bunch of employees that are ok at saying they are too rushed to actually assist their shoppers. BTW. This girl was a lot of things. But rushed is definitely not one of them. She was moving at a snails pace. read more

This morning I opened my fridge to a big fat empty space... and that's when I knew - time to go grocery shopping - and not just any grocery shopping - time to load up! Sure - it's fine to go to AJ's here and there, and the Farmers Market (when in season) for fresh produce. Sunflower and Albertson's aren't far, but for whatever reason, I chose to do my shopping today at Safeway. For $121, I stocked the fridge. I won't go into the details of my purchases (grocery shopping can get really personal, you know?!) - but I will say that I came home happy. I also am proud to say that I will be eating in all three of my meals today, and maybe snacks too. Don't you love when you can do that? I do! Safeway - please work on your fresh seafood selection - there was not much there to choose from. But other than that, I am a big fan! I'm sure I'll see you again real soon... read more

I've been coming to this Safeway ever since I moved to the Arcadia area in January 2017. I've gone to the deli, it's great. I've purchased from their wine selection, is pretty good sized. I've had some of their baked goods from their bakery, they're delicious. I've shopped for produce, it's always fresh. I've even used their florist more than once, it was a great experience. I've shopped for just about anything you get at a grocery store here. The parking lot is shared with the entire complex so that could be packed, I personally prefer to park far away. They also just installed brand new shopping carts which are really nice and there are no squeaky wheels yet. There is a full Starbucks inside also. I've typically received great service here as well, minus some outliers. read more

Safeway - Starbucks location in store. - Gas Stations Near Me - Phoenix, Arizona

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Zero confidence in the drive up program. I was given substitutions that were not relevant to the item. I was told items were out of stock, but were actually available in store. read more

Clean and organized every time I have gone in here. It's been a much more enjoyable shopping experience here than Fry's on 44th/Thomas since I decided to change over due to the nicer area it is in. read more

I love this store and the friendly staff who make shopping there an absolute pleasure. They've recently re-arranged some aisles so I've spent more time looking at shelves lately. It's hard to find Checkers who have years of experience in most groceries but this store keeps their employees and they are GREAT. Try finding someone at Wal*Mart who has been working longer than a couple weeks:-) This store does not have a full drug store but there's a great CVS outlet next door. Ample parking for most all occasions except for perhaps the day before Thanksgiving or such. read more

Although the cheese selection is limited at this location, I did find some asparagus. We had been walking the canal for some exercise and noticed the Safeway nearby, so we ran in to pick up a few items. I found a mince pie for the hubby. It was, however, not the best. The Jessie Lord brand was bland. Maybe I should just learn how to make one. Nah. The search continues. I would have picked up another Dutch apple pie, too, but they were out of the Dutch variety. read more

If memory serves, this is the first Safeway I visited when I arrived in Phoenix. I'd heard of Safeway but we didn't have them back east. To me, Safeway is the higher-end of grocery stores in the area. The place is clean and the employees are incredibly friendly for grocery store employees. On nearly every visit, someone always asked if they could help me find something. Whenever I did need help, they knew exactly where to go. The produce is always neatly arranged, and there is an organic section. The meat and seafood are good quality and the folks back there are quick to help. Even in the wine section, I've been approached by some very knowledgeable staff there to help me choose something based on my tastes and whatever I was cooking that day. The employees in the store seem to be the difference -- they act as if you're shopping at Neiman Marcus and treat you like that caliber of customer. I don't physically frequent Safeways very much anymore, as I take advantage of their delivery service. Place and pay for your order online and they bring it to your door! read more

This is my usual Safeway since it is near my apartment and I like the layout of this store. I love the "Just For You" app that they offer. I feel I am able to really bargain shop and get a bunch of groceries for a decent price. Just an fyi though on the app check your receipts sometimes the reward items are not taken off at the register when they are supposed to. I am a very loyal customer to Safeway and I prefer this location. I have found that this location usually is stocked with fresh veggies and meat. I have come once where the veggie section was bare and I think that was a fluke. I have never had any issues with any of the products that I have bought from this location. I have also found that the employees here are helpful and friendly. I came recently to exchange a product that I had bought a couple hours early from a different store that was nearby work. When I got home and opened the product it was the incorrect texture and consistency. I knew that it had probably spoiled even though the expiration date had not been reached. I decided to just go to the Safeway near my apartment since it was close by. I went to customer service and was told very bluntly that they didn't want to make the exchange because the store would lose money. I was thinking to myself wow customer service is putting the bottom line over customer service and was a little annoyed. I very matter of factly said I would not be driving back to the other location. They did end up returning the item for me but only for the price on the receipt not even with the tax applied. I wasn't going to argue over a few cents but this store is a little ridiculous right now lol. I ended up going and buying a replacement that was double the price and 4 additional items so I think it should matter where I bought it from originally. Will this little event stop me from shopping here again? Absolutely not. I like this store and I will be back. 3.5 stars. Used to be a 4. read more

Yes, This Safeway is as good as it gets. I always find what I'm looking for, in fact, I'm weaning myself away from the big box store with a round red circle logo because of it. Safeway carries what I'm after, and always a great organic section, too! The location at Indian School and 48th Street may not have the self check-out line that I enjoy at the Camelback store, but the cashiers are attentive, and more than make up for it, for management keeps an eye on the lines and I'm never waiting more than a few minutes. Just a bias note: The customers are attractive here, which is the main reason I keep coming back. I guess it's the location right in the heart of the Arcadia District that doesn't hurt, either. I've noticed, too, which may irritate some shoppers, that they don't always carry certain items, and they run out. This only signals to me that the times that my item IS actually here, is that it's fresh...this is very important to me! read more

Safeway - Fall is in the air, at least in the beer case! - Gas Stations Near Me - Phoenix, Arizona

Grabbed a donut at this store today while shopping. I hadn't had lunch so I was munching it. I know I shouldn't have but I was hungry. Bakery clerk, self checkout lead and shift manager went all James Bond on me as I was paying for my items, including said donut. Congrats for making me feel like a criminal over a 69 cent bulk donut. Civilization is saved! read more

I go back and forth as to whether this store deserves 1 or 2 stars, but ill go with 2 because their checkout staff and baggers are always friendly and helpful. Other than that this Safeway has very few redeeming qualities. -The deli staff is rude, rude, rude and shockingly slow. I always try to greet them with a smile and be as nice as possible, but it doesn't seem to matter; they always seem annoyed to help you. -There are expired products throughout the entire store. I have come across everything...cheese, hummus, meats, yogurt, milk, produce, chips, and various other foods that have been past their expiration date. Some of these items were not just a day or two past either, some were past by a month or more. -Once upon a time this Safeway used to be nice and clean, but unfortunately they have let this go as well. I always feel like I have to wash my hands when I leave, nothing seems to be very clean. -Where is the butcher?! Isn't a grocery store supposed to have a good butcher to help you choose quality cuts of meat and inform you about how to cook them? Well this store does not. If you need a butcher go to AJs. The customer service staff as well as the checkout crew are great, but this store needs a serious makeover and improvements in every department. I hope they make some changes, because I would love to love this location. My advice would be to go to AJs or the Safeway on 32nd street and Camelback. read more

Bakery consistently puts out raw and undercooked food & the store had no self-checkout... no thank you. read more

Safeway - (Bottom) The ONLY box of seemingly fully - baked muffins. (Top) Visibly raw in the center - Gas Stations Near Me - Phoenix, Arizona

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I am SO mad at this store location today. It is my son's 3rd birthday and I actually came into the store 10 days ago to order a Planes (the movie) themed birthday cake. The woman at the counter took my order, my 2nd choice in case it wasn't in, and my phone number. Nothing. Until this morning, the day of his birthday. I received a call saying that the cake was unavailable. This is not how you should do business. If the cake is not available today, it wasn't available 4-5 days ago. GIVE A PERSON A CALL to let me know. Luckily the Safeway on Chapparal was able to assist, and the cake was WONDERFUL! PS - it wouldn't let me post ZERO stars... read more

Unfortunately this store is the only grocer in the Arcadia area that isn't an AJ's and they know it. I live a block away so I pretty much HAVE to shop here for convenience. But for Petes sake!! Put some $$ into this place. Aside from the cashiers, who are mostly very nice, the rest of the place is so sub-par. Negatives: -Sandwich Deli - Horrible Customer Service - Very weak selection -Butcher - Horrendous Selection - Nobody is ever at the counter. (when you do get them to come out from behind, they are nice people) -Overall aesthetics of the store are municipal considering its location. -Why would you take out your ATM? Twice I've gone in to get cash back and the cashiers don't have enough $$ in their registers. Bring the damn ATM back!!! Positive: Great Beer / Wine selection Bottom line is they have the Arcadia patrons by the balls and they know it. read more

Completely awful service. For contacts I just turned 21 however I haven't been able to get my ID renewed because of the ongoing pandemic. But it seems that these employees don't care about my health or the fact that I have an autoimmune disorder which I explain to them when I tried to purchase alcohol. Instead they double charged my order and didn't remove the item in question even though it was a can of twisted tea. Complete morons. Especially Kara. Going shopping is already a risk to my health, and I will not be treated this way by employees who don't care. read more

Bakery Bliss- I can only speak on behalf of my experiences here with the "bakery angels." These girls, and guy(s) make the godsend that is the jalapino and chedar bagle. Its for those few moments of the day that i get to experience true joy. I am ever so greatful and the guest service is outstanding in the Safeway Bakery Bungalo.... Seriously the bagles are ON POINT! and make waking up in the morning totaly worth it! Thanks team and thanks for getting there extra early so that i can experience happines... yall are like angles assentially.. :) Hashtag greatful for life! Hashtag bakery bliss K.C. read more

Excellent service. Always a smile from cashiers. Store is well managed and always in stock. Great neighborhood store. Would highly recommend. The Starbucks is great. Excellent coffees and service. read more

I don't support places of business that treat their workers like $hit. I have known several people who worked for Safeway including this store and been treated like trash. Their practices are shady at best. Shame on Safeway. read more

This is my usual grocery store stop as it's on my way home from work in the evening and just down the plaza from Black Cat Coffee House which is the best place in town for all things caffeine. Store is clean and organized nicely. The deli offers a wide selection of good quality meats. The floral section has some reasonably priced beautiful bouquets. Most of the staff is friendly, but there are a few not so pleasant associates, too. The biggest ding is that there are never enough checkout lanes open during peak shopping times. Even with the "3"s a Crowd" rule (where they open another lane if there are 3 or more people having to wait in line), it's usually not put into use until 5 or 6 people are having to wait in line. read more

The management are rude and treat you disrespectful. And they sell out of date products... read more

Safeway - Gas Stations Near Me - Phoenix, Arizona

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This location is not huge, but it's the cleanest supermarket near the house! Its prices are fair, staff are fairly nice (most are cold and distant), produce snd meat are better than the near by locations but very pricey. Place is clean, location is convenient. The Starbucks staff are a bit careless but that's another story. Anyways, Safeway is great, highly recommend. (Oh, bathrooms are filthy though). read more

Many grocery stores to choice from in the Arcadia / Biltmore area, none compare to this Safeway though. AJ's is pricier, Albertson's is laid out oddly and not as nice, Trader Joe's doesn't always have the savings or selection and Fry's is over-the-top ( Winebar? In a grocery store?) Courteous staff, great selection, good savings and convenient location assist me in my monthly grocery habit. Just stocked up again this evening for under $100. Mangoes were priced at 2/$! read more

This is a smaller safeway. The best part of this location is the amazing and friendly staff. They don't have as many items as the larger Safeway on Camelback & 32nd, but for the most part, this one is perfect for weekly grocery shopping. read more

I usually shop at Fry's or Albertsons, closer to home. A coworker told me about a machine that allows you to trade in your gift cards for cash so I drove the extra distance to this Safeway. One of my gift cards was not accepted (it was from Arcadia Tavern), another not accepted because it was an odd shape, and a third accepted but I didn't trade it in because the machine wanted too much money for the gift card. Needless to say, I still have all three unused gift cards in my wallet. *sigh read more

Typical Safeway. I think we visited during a rush because they only had one lane open and 15 customers. By the time I grabbed my water they had opened a few lanes and my wait was much less than what i was expecting coming in. Great service in that aspect! read more

Friendly place, delicious food, and kids and high schooler friendly as well. I love coming here and have been since it opened I've watched it evolve over time, with new things added all the time and a friendly customer service that if you can't find what you are looking for, you may ask to have it stocked. Price is modest and I will always keep coming. read more

We come to this Safeway 3x a week to buy our baked/fried chicken and our daughter's formula. You have a woman (Anne) that works in the deli that is always extremely rude and obviously not happy in her position at your store. Well yesterday was the last straw. We had 2 women in line in front of us. Both of these women both had ordered tuna salad and the worker just moaned and groaned at them and slamming their containers on the counter. When it was our turn we said "Can I get an 8 piece baked chicken?". Her reply? "OH MY GOD!" And she proceeding to throw the chicken in the container. Then slams the container on the counter and walks off. Our baked chicken was in pieces...lol Which isnt a big deal but her attitude is. We are tired of coming to this store and dealing with her. We had previously asked to speak to her manager and was told that there was no manager there at the time. I really think you need to speak with this woman about her attitude. We refuse to go back to the store and are now buying our chicken and baby formula at Frys now. read more

The store just didn't have the basic items I look needed and it wasn't as clean as I expected

Safeway should embrace the upscale area by offering clean public restroom facilities. The floors in the bathrooms are disgusting. The smell is rancid and unhealthy. Because a building is old, doesn't excuse public exposure to filth. Sorry! read more

Deli fried chicken is decent (when you are starving) and a good deal. This is pretty much your basic Safeway.

I really like Safeway because I think they have the best selection of what I like the most..they have all the items that I need including those more rare items that Frys, Albertsons, and Fresh and Easy will not have...the people that work there are always very helpful...one time a gentleman helped me find fig spread and veal for about 20 minutes...they didnt have it at their store but they found it for me at another store...that is great customer service...they have the best produce...its the freshest and they have the best selection! I just wish their prices were a little better...but they have gotten much better compared to about a year or so ago! I am now starting to clip coupons so hopefully it will make it that much better! read more

Wow....what can I say. Went to get a sandwich at the deli over there as I have in the past. The woman working was seriously rude. Made my sandwich completely wrong and super sloppy. And she was just cranky. Talking about other customers when I was there. Terrible customer service. Hire someone with a better attitude. read more

I like safeway because they are always nice clean and helpful. THe only reason it isnt 5 stars is you pay more for this treatment, but I say it is worth it. Also they tend to have the better produce. read more

I love bargain shopping so I have a tendency to visit Frys and Albertsons instead, but I love the cleaniness of this Safeway and their selection of products and wine. Although their regular prices can be a little high, they do have the best weekend deals and coupons in their Wednesday circular. If you plan ahead, Safeway is definitely the way to go. I now like waking up early on the weekends and collecting my deals. It's always fun to see your percentage of savings. My goal is to one day make it about 50 percent! read more

I love this Safeway, the air conditioning always feel great and the starbucks is right in the front and the deli has the best items...i always get Pesto pasta, brocc salad, a chicken...its just easy and breezy to get your stuff and get out. They dont have self cheker though? I have been going there for weeks and just now realized when i was in a freekin hurry and the place was packed....i sure hope they get that soon read more

The Sushi here is really great - which I find surprising for a grocery store. The sushi quality is much higher than AJ's and even some restaurants. read more