Food quality is good but service was horrible. I asked for the brown sauce because I didn't like the spicey seracha sauce. And she said they didn't have space to make me a new one and didn't have togo cups for sauce and refused to put any on I would gladly pay for if needed nothing is free in life except kindness and she lacked all aspects. read more

The staff are kind. But. The place is run like Russia durung ths cold war. Outrageous requests on simple mrds I have been on for years...Total incompetency at every level. To the point I became because they mixed up when I could get my medicine. Total rediculous idiots. Don't bother going there. Unless you like tons of frustration. read more

Haven't even picked up my 1st refill yet. Already not impressed. The girl on phone was highly rude and unapologetic about it. There is no such thing as customer service anymore read more

Staff here is always friendly and willing to help. I got on insulin recently and my doctor hadn't told me how to use it and the pharmacist talked me through how to use it and pointed me to a YouTube tutorial. read more

I didn't want to do this, but I am reluctantly planning to change pharmacies. The location on Pacific at Carpenter simply refuses to respect my communication preferences. I have told them numerous times by telephone, and in person, that I DO NOT WANT AN AUTMATED CALL when my presecription is ready to pick up. I want to be notified by TEXT ONLY. Sounds simple enough, doesn't it? But no, they just refuse to honor that. They've given me two different 800 numbers to call, and keep falsely promising me that speaking to the people at these numbers will stop the calls. I even told them I would be changing pharmacies the next time I got an automated call from them, but sure enough, I got one yesterday and again today. How difficult is it to respect this one little preference? If that's how much they care about what the customer wants, they've lost me. read more

Hubby has a cold so I went into Safeway to grab his prescription. Thought I'd grab a few things. I then step up to the pharmacy counter mid day Saturday. They say they closed for lunch at 1:30. I ask what time it is. They say 1:31. Proof that no good deed goes unpunished! read more

As usual this pharmacy is out of the vital medication I need. I call days in advance so they can have it or order it but they screw up as USUAL. I'm totally over it and will go to a different pharmacy from now on read more

Verdict is still out. I had to switch from CVS which I'm really sad about. Safeway pharmacy keeps calling ME to tell me my prescription is ready but both times I've called them to ask a clarifying question they don't have voice mail and it hangs up on me saying nobody is available. I get it's busy times w Covid but you need a better system. Rite aid or Walgreens may be in my future refills. :/ read more

After a week of lots of mistakes my prescription was finally filled. It took a lot more work than it should have. I'm hoping for a smoother experience, but we shall see. read more

The associates that work here are very rude! They need to take a class on how to talk to customers!

Since I'm on some fairly regular medication and since I travel a lot, I go to quite a few Safeway locations in Washington and Oregon. This particular location is the worst operation of any I've seen. Only one cash register, total disregard for people waiting, prescriptions not ready for pickup, failure to answer the phone, disorganized....Frankly, I don't know how they even keep their license. Must have very low standards. FWIW the best Safeway pharmacy is in Tillamook OR! read more

If you ate just coming from surgery don't rely on the Cooper Point Safeway Pharmacy to have a prescription ready in a timely manner. Today I arrived at 2:30pm to pick up a prescription that my doctor had sent over at 10:00am. The prescription still wasn't ready and the snippy kid at the counter assured my that it would not be ready for another two hours. WTH? They didn't care that I was in pain from surgery and just blew me off. read more

I have used this store and pharmacy for many items over the last two years. Products are good but the staff person that gets you your pharmacy order is horrible. I have been told your doctor called it in but we are so busy you need to come back, when they had plenty of time. I asked could you give a time. No it may be ready later. Went to try again last night 9-11 (Incase management would like to check) to refill bp med and a new prescription. I waited the whole day from when the Dr. sent it in. She said, these are both refills and you can't get them for three more days. I tried to explain one of the prescriptions is new and I need it tonight, it is not a refill. She just said sorry and looked at me with a blank mad look. I asked is there anything you can do? She said she could maybe see about three days for the bp meds. At that point I let her know I would have my Dr. send the order elsewhere. No more Safeway for me after many years. read more

Even if they have multiple people on they seem distracted and take forever. I have also asked to receive text notifications, and still haven't received them. They definitely can use improvement read more

I've never waited here less than 10 minutes for a prescription to be filled. Even when there are no other customers and I've called ahead, it never is convenient or non-frustrating. It seems like they have an ever changing staff, all of whom aren't quite sure what to do with the computer system. Also, everyone seems weird and judgy about the medications I buy. Snotty looks and little "tisk tisks." My girlfriend says they get weird about her birth control too. Also also, they forget stuff all the time. It's happened three separate times where I've called days ahead and come when they told me to and they tell me to step aside so they can find the meds I need. As in: they haven't filled my prescription yet. As I type this, it's happening again. I'm in line, having been told ill have to wait another 40 minutes. Guys, you told me it would be ready. I have no idea why I use this place or why anyone else does. I'm switching pharmacies. read more

After a terrible experience with this location last night I feel compelled to leave a review. I went in at almost midnight to get a snack. I waited at the only lit (but abandoned?) checkstand with 2 people in front of me. Soon at least 8 other people trailed behind me. Five employees were talking behind the service counter (but not taking customers there either). Finally an employee comes over and starts helping the first guy with his DVDs. A minute later another employee opened another checkstand. A good twelve people have been standing around for six or seven minutes at this point at an abandoned checkstand. I understand that mistakes happen -- at least apologize! No employee offered any apology to anyone in the line. I noticed at least one person (a guy in front of me) left due to the absurdly. Usually this location is "ok" as far as Safeway goes, but my last couple experiences have been mediocre to downright rude, so...one star. read more

As other posters have said this pharmacy and stuff are rude and extremely inefficient. They never pick up the phone, I had to go in three times to finally get one prescription. Once to go see why they never answer the phone and to ask them to fax my doctor's office for a refill. The second time to get a status on whether it was approved or not, turns out it was! But guess what they never called me or bothered to fill it so I now have to return a third time because they were too incompetent to refill one prescription the same day, which they had in stock!! I will be submitting this review to corporate and moving my business. Worst pharmacy ever. read more

they NEVER answer the phone. it takes hours for them to fill the simplest of prescriptions. long wait in line and then you learn the script hasn't been touched yet. very frustrating. I try to avoid this pharmacy if at all possible. read more

The people working at the pharmacy treat you like your very existence is a problem for them. Every question is met with rolled eyes and prescriptions are no where to be found. The experience of going into pick up medications feels like being called into the principles office. My experience of this place is that they both do not care at all about the experience of the people who come here and are almost completely incompetent, treating sick people who need their help to an unpleasant and totally pointless experience. Do not go to this pharmacy read more

If I could do negative stars I would. This is the worst pharmacy I have ever been to. They lie all the time on when prescriptions will be filled....sometimes waiting days for scripts. The staff is rude with no compassion for their patients. I was post OP trying to get pain meds filled for them to say it would be ready by a certain time them to say it would be 2 more hours. They said they were short which it was black friday and they new they would be short yet still said the time they did. Very incompetent staff read more

Pharmacist middle aged curly hair dark skin is extremely rude and unhelpful she treats me as a second-class citizen due to the medication I am prescribedThe Mail pharmacist is always on top of things and treat everybody with respect see if we need to either re-train her for hire somebody who knows how to treat a customer with respect and dignity read more

If I could give them a zero I would. Waited almost 2 hours. Lisa seemed as though she hated her job and OMG. "I'm working on it" was the famous saying for me and another who had been back twice. Never going back I suggest you steer clear! read more

This is the slowest pharmacy known to mankind. There was literally nobody in line at the pharmacy and 3 people working. They said it would be 30 minutes to wait for my flu shot.... They should have spent their money employing more staff instead of creating this elaborate waiting room that I am sitting alone in. read more

If you have Medicare, don't go here. They will give you cheap generic drugs and tell you that they can't order the brands that work better because Medicare doesn't reimburse them enough! I was given a defective brand of a duragesic patch (Par) that does not stay adhered to my skin. I cannot return them, and I cannot get another prescription for another month. I went to Walmart and was told that regardless of how much Medicare reimburses them, I can get the brand I have been using for months. Additionally, it is dangerous to have a patch that does not stay on because it can fall off and children or pets can be killed if they put it in their mouths. This is a sorry excuse for a pharmacy. read more

I highly recommend this pharmacy. The pharmacy staff are super friendly and helpful. They recently filled a prescription incorrectly (first time in 8 years since I've been going there) and so they offered to not only give me the correct medicine for free, but are also refunding me the money for the wrong one (impressive and very considerate as it's expensive.) Also, they didn't have the correct medicine in stock so they even called around and found another location with some on hand, then sent a tech to go pick it up. I love the people here and the customer service. Great place. read more

I used to use this pharmacy due to its proximity although I witnessed its workers incompetence and laziness several times in the past. However, I finally decided to stop using this pharmacy because a worker (this particular one often showed incompetence and ignorance) gave me a wrong information: the Medicare B does not cover flu shots; it was Medicare D because the flue shot is a drug. I almost thought the current administration decided to save money by not covering preventive flu shots; but it was just that this worker was extremely ignorant and incompetent. read more

They're ok if you go in-person, but they're terrible if you have to deal with them on the phone. Called today, assistant answered and was obviously high. I asked to have a prescription transferred to another pharmacy, he got confused and put me on hold for 10 minutes (long enough that the machine hung itself up twice). When someone finally answered, she said I had to call the other pharmacy and ask them to do the transfer. That's the kind of information the assistant should have been able to give before putting someone on hold for ages. read more

I can not give 0 stars, but would like to. As others have said, the pharmacy staff are completely rude and condescending. My Dr. emailed me on a Sunday that my rx would be ready for Monday, the next day. I called on Monday, the assistant said it and would be ready in an hour. Fine, so I made arrangements with my ride, as I needed one that week. When I got there, they said they tried to call (did not), but that it wouldnt be ready until Tuesday. Basically CK (main pharmasict) told me, he could over ride what the Dr. had written. REALLY?. I had to call Dr., she assured him again she wrote for that day. Ended up getting Rx after he rudely and disrespectfully made me feel like a criminal. As I said The WORST pharmacist I have ever dealt with. This pharm. always feels stagnant, now I know why DON'T USE THIS PHARM. read more

horrible customer service. kim was rude and would tell me if my husbands prescription was ready then the pharmacist sheldon was horrible. threatened me because i said freaking stupid. it is not against the law to tell me a prescription is ready. this place has horrible customer service. safeway i can't believe you have such horrible people who work for you. this man is in pain and can't pick up his meds. hope your happy read more

Every time I send my prescription here, I regret it because they do not start putting it together until I get there no matter how long I wait to go get it. 30-45 times minutes every single time. read more

I go to this pharmacy because of some of staff. Marylou and Kim are competent workers who treat me like I'm not bothering them. The lines are long and the front people seem to change a lot but Hannah the pharmacist is very nice. I had problems with insurance and they helped me. read more