They are so polite and helpful every time!! Also timely! Best pharmacy ever.************

I usually don't write reviews, but as a parent, I feel the need to speak up--especially when it comes to my daughter's health. Our family recently moved from Orlando, Florida, where we had been going to the CVS at 718 Maguire Blvd for years. That store was a blessing. The staff there knew us by name, always asked how our family was doing, and made sure every prescription--especially those for our daughter was handled with care and urgency. Even during the most stressful times of her health journey, they made us feel seen and supported. Unfortunately, our experience at the CVS in Lacey, WA has been the complete opposite. We've been trying to get our daughter prescriptions filled during a time when her health has become a concern again. Despite her doctor sending everything over, my wife has faced nothing but pushback and confusion from this location. At one point, a staff member even asked if one of Yara's prescribed medications was "dog medicine." That kind of comment is not only unprofessional--it's hurtful, especially to a mother just trying to care for her sick child. I've tried calling the store several times to help get things sorted, but it's nearly impossible to reach anyone who can offer real support. We've gone from feeling cared for and respected to feeling dismissed and ignored. I understand that every pharmacy has busy days, but when someone's health--especially a child's--is involved, a little empathy and communication go a long way. Sadly, this location hasn't shown either. We're just asking to be treated with the same level of respect and care we received for years at our old CVS. I hope someone at CVS sees this and makes things right--not just for us, but for the next family that walks through those doors. -- Elvis M. read more

Horrible phone service everything is AI and doesn't listen at all despite spending 10m trying to get the damn thing to listen. Literally only needed holiday hours but apparently AI need my birthday for that, fuck that! You don't need my DOB for store hours. Go back to regular service options or talk to a human. This AI trash is awful read more

This is one of the most frustrating pharmacies I've ever had to deal with. They'll call you to tell you your prescription is ready and when you show up to pick it up, it's not ready. It routinely takes me 2-3 trips to the pharmacy to get a prescription filled, because there's always some problem on the first couple tries, despite it being the exact same prescription I've filled there for the last year plus. The phone number they provide is just an automated menu with no option to leave a message or speak to an actual employee. The employees all act like you're personally harming them when you ask to pick up your prescription. An absolute joke 0/0 would not recommend I had to leave one star because Yelp won't allow 0 stars read more

Went to pick up Rx. The middle white guy refused to fill and ask me to wait 10 mins. " you can come back tomorrow, or transfer to other pharmacy" he walked away. No other customers. He refused to tell why he wants me to wait. He refused to tell me his name/ no name tag. He refused to release the name of the manager. One of target staff stopped me and check to see if I'm ok. " sorry about what happened. You are not alone. That is the way he treats customers " why do they still keep this jerk? read more

OMG! They have just taken over the Rite Aid Pharmacy and already they are awful! I got a text saying that my prescriptions were ready to be filled and to text "YES" if I wanted them refilled. It noted that I would be called or texted when they were ready. One week later and nothing, so I called the store. Twice I got a recording that made me give them my birthday. Twice they repeated it incorrectly. I had to listen to a list of what medicines I take. I never did get to talk to a clerk. All I wanted to know was if my prescriptions were ready! Definitely thinking of transferring my prescriptions elsewhere! read more

I'm on Medicare and have a supplemental with Aetna. Apparently they have same parent company. Aetna will pay a small percentage of med script if I use CVS. They will pay an even smaller amount for my local pharmacy. So, I gave CVS a try. My doctor sends scripts well in advance. The due date for my pain meds is here, but no meds from CVS. I learned from pharmacist that they are out of stock and none are available at any CVS within 30 miles.​ Would it not be good business practice to start filĺing prescriptions ahead of fill date? How about informing customer of availabilty problem? Today, the pharmacist and staff told me they hadnt even ordered it yet as they knew it could not filled. I'm done with CVS. Its not okay to leave a 76 year old person without meds -- esp if there is nothing on the horizon. read more

This CVS location has to be one of the worst location I have ever had to deal with. If I was able to fill my prescription at any other nearby pharmacy I would jump at the chance in a heartbeat. I would even try another CVS location if it wasn't over an hour from my location. Every visit I have one problem or another filling the same prescription I have had for over 2 yrs now. They never have the right insurance or saving plan loaded into their sys under my name. And they are rude to me as if it was my doing. This time I was already being helped before time to close for lunch and they were ringing up the total and I was told they didn't have the saving plan info entered and since it was now 1 minute past their closing for lunch, because it took her so long to look through her computer for my correct info, that I would have to cancel the transaction and come back when they opened again after lunch. Then she lowered the gate to the store window. I don't live near CVS and had no other shopping to do. I hate that my insurance joined with CVS Caremark to handle medication for specialty meds and 90 day refills. I will continue to try and find another way to refill my meds elsewhere so I don't have to use them again. read more

Service has declined over the years and I'm not sure if it's a staffing issue or just lack of care. I moved all my prescriptions to another pharmacy only to be told by my insurance that CVS is their preferred pharmacy, so I moved them back. That process has been awful. They do not call, email or notify in anyway if there is an issue. When I did call they said I needed renewals from my doctor but they would request them. That never happened so I requested them myself. New prescriptions have been pending for almost 2 weeks with no communication on what more they need to process. When I called I was on hold for over 20 minutes and finally hung up. Terrible!! read more

I was having difficulty with a prescription refill. I called the pharmacy two times, only to have the phone hung up on me. So I grabbed my keys and drove to the pharmacy to discover only 2 pharmacists working. No acknowledgment from either them as I stood at the counter. Eventually one came to the counter and help resolve my issue in less than a few minutes. CVS needs to treat it employees better. Once I got to the pharmacy I understood why no one was answering my phone call. All the money pharmaceutical's are making from people in this country, some of it should at least be shared with the pharmacy staff. After all they are the ones having to deal face to face with an unhappy customer. The pharmacy staff has no control over staffing and should not bare the brunt of unhappy customers. If I could change pharmacies I would. Unfortunately I am a captive customer as my insurance company contracts with CVS. I've also complained to my insurance co. Time for a national health care system! Yes, I said the "S" word! Socialism. We are well behind most other advanced countries. read more

The website says it's a drive through, but instead it's located inside a Target. No direct way to contact the pharmacy and Target employees are rude and unhelpful. Won't be back. read more

Pharmacist Carrie (more like Karen) is very unhelpful and rude and has delayed a patient's medication by over 3 weeks because she wanted our medical office to do her job. Our office did everything we needed to and they never communicated with us as much as they told the patient they had. They sent a total of one fax, which we replied to, and that was it. She proceeded to say that their pharmacy doesn't send faxes to offices when a PA is needed, which is interesting considering every pharmacy I've worked with has done so if a PA is needed, or we are contacted by CoverMyMeds, which would be initiated by the pharmacy. After she hung up on me, I called back to get the supervisor's or manager's information, but she stated she was the supervisor/manager and the next step would be to call corporate. When I asked for their information, she told me to google it. The lack of professionalism was mind blowing. This pharmacy has been a nightmare to communicate with. I would not recommend this pharmacy to anyone in the Olympia area. read more

This review is for the CVS in Target, not Target. CVS is just renting the space. My kids were scheduled (using the CVS app) to get a COVID booster shot for an upcoming trip. When we got here the Pharmacist, Carrie, said that she was too tired to give the IM injection and to come back tomorrow. I asked her how does she know she won't be tired tomorrow. She enthusiastically said," It doesn't matter because I'm not here!" I told her that it's just an IM (intramuscular) injection, it shouldn't take that long. She refused and then told me not to "gaslight" her about how easy an IM injection is. She then attempted to kick me out of Target. Nice try Carrie. If she truly is the manager of this location then I can only imagine how miserable her staff must be to have to work with her. When I asked how to elevate this concern, I was told to go to "CVS.com". That's just icing on the cake Carrie. Thank you, may you get some rest on your day off. Bottom line: Be cautious scheduling a vaccine at this location. They don't have the rested staff available to take on this task. read more

What happened to this CVS? Feels like pharmacy in Russia! They didn't have our last two prescription meds in stock. Made us hunt them down in other pharmacies. Went to Walmarts... they were stocked, efficient and courteous. Not a big fan of Walmarts but their pharmacy is better than CVS. read more

Target CVS Pharmacy in Lacey. My wife was given the wrong meds today we went in to talk to the pharmacist that was responsible and I told her the last thing I want to do is get anybody in trouble and she cut me off and said. "Don't worry I wouldn't get in trouble. We have Insurance for things like this." In a very snot nosed manner other then that she apologized for us having to come back. A few weeks ago same pharmacist had to consult with us about new meds and made it seem like we were wasting her time and when we asked her questions about the meds she gave very short answers and after we looked the meds up on WebMD she gave us the wrong answers to our questions. So avoid the lady with short dark hair. read more

SUPER SLOW. There is one line with a sign. They skipped me and took someone else in the aisle next to where the line is suppose to be. Have been going here for years but seems like there has been some changes. Will be doing my prescriptions somewhere else from now on. read more

CVS Pharmacy - a sign in the aisle of a store - Drugstores Near Me - Lacey, Washington

I'm from out of town and needed my prescription filled as I was running low. I was greeted and was asked for my information and was told it would be 15 -20 minutes for the prescription to be filled and plus what my co-pay would be. So I visited the Starbucks for a cup of coffee inside and walked around through the store and after 20 minutes returned to the pharmacy window and BAM my prescription was ready. I was in and out in under 30 minutes! The employees in the pharmacy were very responsive and professional plus very nice to me. read more

CVS IS A SCAM. I went there to get my booster shot. Got it, although it unnecessarily hurt. They need to learn how not to stick it in a muscle. In order to get a card, you have to go to their website and fill out a very long, very personal account application. Once you're done with that, you are subject to ads, emails, etc. And there is no place to get the damn card! read more

This is the WORST place! They were so disorganized and extremely unprofessional. I made an appt for a vaccine on the website, had to wait 20 minutes after standing in line for 10 and then they didn't have my appt registered. The staff was rude and short, I will NEVER go here again and will tell everyone I know how terrible it is. I asked for the managers name and they refused to tell me. They told me I had to call a number on Monday, so I'll be patiently waiting to follow up with them about my ABSOLUTELY TERRIBLE experience. Don't try to get a vaccine here. read more

Very friendly and helpful! Other pharmacies never answer the phone. I feel like this CVS always answers.

I am a chronically ill person of five years, and I have rarely had an issue with this pharmacy (in both the Olympia and Lacey locations). I just wouldn't go when they are busy if I can avoid it. Friendly staff who took the time to answer my questions, and were honest if they didn't know. read more

Very unhelpful, even (especially?) in the midst of a pandemic. They tell you what they (think they) know, then the next week it's a whole new story. You can spend hours on the phone to your insurance and your doctor trying to get everyone on the same page, and then just when you think you are successful, this CVS throws another wrench in the works. Incompetent and unhelpful. read more