I would not recommend this lab. I went in for two vaccine shots, and although the technician was friendly, this was the first time I have ever bled from a vaccination. He told me it happened because I moved while the needle was in my arm, but he then noticed that the first injection site was also bleeding when he removed the bandage. That made me question the quality of the procedure. I still need a follow-up shot for one of the vaccines, but I will be choosing a different lab next time. read more

Would not mail or bring out to the parking lot a prescription for a patient who could not walk.

Visited 2x in 3 days. Nasty woman is the pharmacist who is curt-rude and dismissive. Perhaps English is difficult. But misquoting what a person says is not professional. Some people who visit a pharmacy are ill. I did not sense any compassion in this woman so I will not be back. read more

This pharmacy is awful. My doctor recommended I get a specific medication filled here because they have better discounts with GoodRx, etc. I usually use CVS. First and foremost, the Safeway Pharmacy mobile app is abysmal. It's buggy, counterintuitive, and the user is provided zero useful confirmations about what's been done in the app and what the status of a prescription is. Each time I've requested a refill I've had to call the pharmacy just to make sure they received the request and that they were working on it. Secondly, they won't refill my prescription until I've run out of it. I've had to go days without it when I've been out of town or was for some reason unable to pick it up the literal day I run out. Lastly, their processes are disjointed and inconsistent. When I first filled my prescription there, I had a GoodRx coupon and it worked fine. Then, seemingly randomly, they said that they've been incorrectly applying that coupon and I need to have my insurance approve to cover the medication (which they won't, hence the coupon). I jump through all of the hoops of receiving the denial letter from my insurance only to have them say "Whoops. Never mind. We can use the GoodRx coupon." That was last month. I just called on the phone to follow up on the mobile refill request and they said AGAIN that I need to get my insurance company to approve the medication. I'm headed out of town tomorrow and will not have the medication. I guess you get what you pay for. read more

Warning: Don't believe their website to see if they are open. It clearly states today that they are open all day except lunchtime today: "Memorial Day Hours". CLEARLY LISTED SPECIFICALLY OPEN ON MEMORIAL DAY. I got down there and everything was shutdown with no notice of why or the hours or anything - talked to the store manager and she said "sorry" but that doesn't cut it. I have a sinus infection so now I'll have another night of headache pain because by the time my clinic transfers it to another pharmacy it will be too late. I'll go to get the antibiotic in the morning because I'll need it right away by then but I will never return to this pharmacy. Thank God I don't have a UTI. This was the first time used this pharmacy and that was because my regular one is closing. Now I know. Never again. read more

WORST PHARMACY IN THE AREA- the pharmacists hold your prescriptions hostage and are on a power trip acting like they're doctors. It's not our fault you guys weren't smart enough to be drs but you don't have to take it out on us. Had my dr office call 6 TIMES last week so I could get something filled on Saturday- then the weekend pharmacists says she needs to talk to my dr before filling it! Are you kidding me?? They let people suffer that need medications so they can get off on being medicine nazis. Will never go here again SO unprofessional worst pharmacy in existence F ALL THE PHARMACISTS THAT WORK HERE THEYRE MEAN UNHELPFUL AND ARE HAPPY TO LET YOU SUFFER read more

Came in for flu vaccine. Waiting area have a check in tablet but is covered with a paper. Waited for 15min and was told to go to medication drop off area to check in. Waited another 15 min inline. Very short staffed. I would go to other Safeway. read more

The people who answer the phone are extremely rude, they give inconsistent information on pricing and availability and behave as if they can't be bothered with your business. I agree with the person who said they act like they are on a power trip. Service takes forever, and I've even waited there for what seemed like an eternity while they searched high and low for my prescription. This place is clearly disorganized and have never heard of customer service. Do not go here. I am pulling all of my prescriptions from this place. read more

This Safeway pharmacy is the worst in this neighborhood; cocky, slow and specialized in hiring rude low paying employees to insult their customers, and a professional apologizer online to "answer" all the complaints, his/her job is verbally soothing the customers' anger while doing nothing in reality to deal with the inefficiency and bad service attitude. It actually made me sick of buying the grocery and I will do my best to stay away from this store again! read more

Very rude pharmacist! If I could put a zero I would! Going back to rite aid in Alamo. I moved to Danville thought it would be easier to get my meds at the Safeway pharmacy then driving all the to Alamo. But not worth the rudeness I experienced read more

My son had 4 of his wisdom teeth removed on 1/4/2024 and his surgeon had prescribed pain medication which he was supposed to pick up before surgery. When he came back empty handed I was told 'they had some issues'. After surgery when my son was in pain and close to tears (Advil and Tylenol did not help), I called the pharmacy (initially I was told they could not talk to me but I reminded her that my poor son had gauze stuck between his teeth and whimpering in pain) and was told it was an insurance problem. Since I had to buy some pudding from Safeway, I called the Insurance and headed to Safeway. After 30 Mins on the phone with the insurance rep contacting the prescription insurance and Safeway Pharmacist I was told there should be no problem. I then went to the pharmacy counter and inquired again about my son's medication and heard the same answer 'insurance issue'. But I told her (Michelle) the insurance rep had just contacted the pharmacy. Very quickly she told me it was OK and I would be notified when the prescription is filled (30 Mins). It is 1/5/2024 noon and I am still waiting for the notification. Dear Michelle, I hope to God that you never have to see your children in such pain, and if you do, there is a more sympathetic pharmacist and you will NEVER encounter someone like you. Dear Safeway Pharmacy - I hope the color of my son's skin did not automatically have you categorize him as "drug addict'. You had no right to play God and deny him pain relief. You are the reason why the richest nation in the world has the worst health and health care among rich nations. read more

It's convenient to have the pharmacy in the supermarket. But the problem is it takes forever to get service and it feels like they're just doing their job and ignoring customers. I went for a simple flu shot today and I had to wait 20 minutes for the shot. When I was with Kaiser it took 2 minutes. read more

I use to enjoy this pharmacy and it's staff. No more!! The worst technicians around ( except for Rosa?)! Rude, sarcastic and argumentative! I notice other reviewers have the same complaint. I assume management doesn't care. read more

This is the worst pharmacy in the bay area. About if you can. prescriptions are never ready when they're supposed to be, they take odd hour long breaks and they are the least helpful people I have ever experienced. Avoid it at all cost if you can. read more

My mom used to use this pharmacy and then transferred to a nearby CVS because she had so many issues. Well I had my own issue today! My mom had a knee replacement and the CVS was unable to fulfill one of the prescriptions so we unfortunately ended up here. It was important to fill it quickly because it was a pain medication that she needed to continue that day from the hospital. I dropped off the prescription with a rude technician who said to return in 1.5 hours. I came back 2 hours later and first had to explain to them that it was covered by her insurance, which they disputed later to be proved wrong. I then found out they had not started on filling the prescription. I sat there for another half hour and eventually got it, thankfully, but it was clearly a super disorganized operation, and one (but not all) of the employees were rude. read more

Terrible service. If you call in for a refill and they give you a time for pickup, good luck! It won't be ready and you'll have to wait 30 minutes. So frustrating! And the line is always long and so slow! Go somewhere else. Anywhere else. read more

I would have ZERO stars if possible. SAFEWAY, why have this type of non caring staff run the pharmacy in your store? I called 5 times over TWO days and could not get anyone to answer other than put me on hold. Shocking way to run any business. The staff needs to GO!! Start over with staff who will provide courteous customer service. We have been customers since Safeway opened and SAM ran the pharmacy. Sam was fantastic Safeway, you will lose customers over the pharmacy read more

I would give 0 stars if it was an option. I went to get a medicine for my brain tumor yesterday. I have been getting the same medicine for 3 years now and the price with my insurance has always been $10. When I went in this time, Tom(attending customers at pick up) told me it's $54. I told him it's always been a different price and will have to call my insurance and check why that changed. He starts to call my insurance and I told him that I unfortunately need to come back as I need to pick up my daughter now. He threatens me that he would never work on this later and does not have the time. If I stepped out right now he can never give me my medicine. I told him I was here for a quick pickup and since it will take time I have to come back - I will ofcourse stand in the line again and make an appointment if necessary to come at a certain time but unfortunately have to go as my daughter will be waiting for me to pick her up. He threatens me again that if I leave they will never give my medicine. WHAT!!!! Is that even legal to deny me my medicine if I come back? I had to tell others about my experience. Thanks for taking the time to read read more

Expect an hour for the most basic stuff. Runs out of medication routinely. The worst. Just do mail order if you value your time

No matter what time of day you arrive there is a line at lest 4 deep and only one person working.

Every time I go to this pharmacy they make me feel like they see a stranger!!! There're only a couple of nice people work there. The rest hardly greed you w smile and a good public relation. I tend to recognize this because I'm in business myself. The only reason I transferred here was because it's close to my home. read more

I have been going here for years (because of convenience) and they constantly screw things up. Multiple times I have been given the wrong medication. If I hadn't actually paid attention, that could have been incredibly dangerous. They also can never seem to get refills figured out. Prescriptions on automatic refill never seem to work and then I get told that the pharmacist is on lunch so I have to wait an hour. Who wants to wait in Safeway for an hour when they expect their prescription to be done already? Save yourself the hassle and go somewhere else. read more

I had the pleasure of being helped by Rosalinda. She was very attentive and extremely patient. I was picking up a prescription for my dad and didn't know it had to be refrigerated. I wasn't going home for a few hours. I told her I would need to come back. She was very generous and gave me an ice pack and explained how the prescription should be cared for. She was not in a rush to move to the next person, but took her time to make sure I was satisfied. read more

Manager of the pharmacy at Blackhawk is very condescending and quite arrogant to customers. He won't make eye contact with a Customer who is asking a question. If you can't be kind to customers, work with computers instead! read more

Complete lack of empathy or professionalism from the staff at this pharmacy. They lose Rx's, they tell you your medication has to be ordered and then forget to do so. They used to be okay, but ever since the manager, Danielle transferred elsewhere, the service has gone downhill. I had a grievance today and was told I could discuss with the manager when he returns from his two week vacation. It has become so frustrating that I just assume there will be some sort of problem or miscommunication every time I drop off a prescription. If you have an urgent need, go elsewhere. If I could give zero stars I would. read more

I have been going here for 20 years simply because they were the closest pharmacy to my home. They used to be kind, attentive, and reliable. In the last few years they have been slipping and it wasn't until this weekend that it reached the tipping point. I called 2 weeks in advance to refill a prescription. Giving plenty of time to get in touch with the doctor, refill the prescription, etc. The automated message told me it would be ready a few days before I had time to go and pick it up. In theory, this should be win-win for me with the least amount of hassle (and I allotted extra time in case there were delays for whatever reason). I show up and they are a complete mess. My prescription is not ready, they aren't even sure if I made a request, they haven't gotten a hold of the doctor. The woman helping me had the audacity to say that I never called in the first place several times before finally finding the request. The staff manages to somewhere find a single fax that they sent to my doctor's office about week prior asking for a refill. Since they never heard back nothing happened. When I talked to the manager of the pharmacy the next day he was unapologetic and blamed everything on the doctor's office. When I asked why no one got in touch with me he simply said that is not the pharmacy's policy. I also called the doctor's office and the only request they received came through the day that I went to the pharmacy to pick it up. No other records. I have been going to the same practice for 20 years and haven't had any problems, so I have no reason to question the reliability of their records. This pharmacy is a waist of time and those who work here spend there time giving you blank stares, passing blame, and have zero sense of professionalism. I will never return. read more

No stars for this pharmacy. My daughter , 9years old, had food poisoning. She had vomited for three days. I went 30 minutes before it opened to ask if they could get me the meds a little early so I could attend to her. The pharmacist told me it didn't open till 9am to take a seat. I waited. Called Safeway management and asked if they could ask the pharmacist if I could get the medicine 15 minutes early as my daughter continued to dry heave. At 9 am sharp I announced that they should open. The clerk glared at me.... went as slow as she could. I noticed the store clock said 8:56. I stated, "your store clock is four minutes behind my iPhone." The pharmacist rushes to us said he had the right to refuse service and would not give me the medication. We called the Safeway manager over. The whole transaction lasted three minutes. Im shocked. Where is your compassion? Where is your kindness? If a mother is asking for help why can't you help? Would 30 minutes matter to the pharmacist or the 9 year who has vomited for three days? Ps- we tried at day one and half meds and it looks like she was in the clear but after 12 hours it was clear that more medication was needed. Safeway pharmacy in Blackhawk needs a pharmacist who is kinda caring of the people they serve. Clearly this pharmacy and staff need to be replaced. read more

What happened with this pharmacy? I switched from CVS to here because it was convenient because I came here to grocery shop. it was great for a while, but in the last 6 to 12 months, the customer experience has become extremely poor. I am experiencing the same thing as all the other reviews; long lines, prescriptions not ready, odd random times that they take their lunch breaks, etc. I need to move on, I can't spend this much time messing with poor customer service. Safeway grocery will suffer too since I am less likely to come here for groceries. read more

Have been using this pharmacy since we moved here 7 years ago. It was ok at that time, but has been going downhill ever since. The most disorganized place I have ever seen. If you want to make sure you get the right medicine at a reasonable time, this is not the place for you. Today was the last straw for me. Looking for a new place immediately. read more

I get a pain prescription for my chronic illnesses every 4 weeks. I got my prescription on 07/16/2018, so 4 weeks later would be 08/13/2018. My husband went to Safeway to fill my prescription, and a pharmacist named Hahn told him she would not fill my pain medication because the city of the script was out of Pleasanton. Confused, I went back to Safeway to have them fill my prescription. The pharmacist then told me she couldn't fill my prescription and I should go somewhere else. I told her I would wait a few days for my prescription, so I have her my script and left. On the 18th of August I received a call from a pharmacist name Monica Keswani informing me that they will not fill my pain medication and that I need to go somewhere else. I asked what the problem was this time, and she told me I have a history of filling up my prescriptions early. My doctor writes a date on my prescription every 4 weeks, so there is no possible way I can get my prescriptions early. This pharmacy has given me multiple excuses as to why they don't WANT to fill my pain medication, and have caused my body to go into shock and withdraw because they are discriminating against pain medication. They are not doctors, they don't know my chronic pain, and they legally can not deny my medication for their made up excuses. After days of body shock and withdraw, I picked up my script and went to Rite Aid. I showed the pharmacist at Rite Aid my calendar and history of pickups and he informed me that there is no reason to be denied. read more

Very pleasant experience. The service was quick and the ladies were very accommodating. The problem with most people are they are so entitled. I can not believe that there is a bad review on this place. Nothing but good experience. This is highly recommended. I actually moved from CVS to Safeway. Nothing bad to say about CVS but I felt more comfortable here. Both are great. read more

I don't write reviews much but today I was very disappointed with the lady who picked up the phone. I had a few questions regarding my prescription and she was very very unpleasant. I have used this location for many years and have not experienced this in the past. I will be changing where I get my prescriptions from moving forward! read more

Very hit or miss. This last time was a huge miss. Urgent care called in a prescription for an ear infection (my daughter could not wait long since she was in massive pain) and when I arrived--giving them ample time--it had not been processed. They told me a 40 minute wait. After 40 minutes, they told me another 20 minutes because their only pharmacist was AT LUNCH! What the what? They were inefficient and did not set expectations well. No sense of urgency (people are sick and can't wait!) and apathetic. They better be careful because the Silicon Valley types in this area will not tolerate such archaic service. read more

The pharmacy is inapt. Pills that need to be cut could not be because they don't cary pill cutters. 2 prescriptions not processed.. another prescriptions was processed ready and then magically not there to be processed the next day because they are out of the medication. Then a new fun fact.. new system.. they had to request a fax. Then said they couldn't process it. The doctors office has a confirmation but they do not have a prescription! to add to all this fun is a clerk who talked back to me. Told me the longer she talks to me the longer my child's prescription will take. There are 6 of them behind the counter at the moment. Do they exact revenge on customers? Do they loose prescriptions on purpose to get rid of me?I am waiting to fill a prescription for my child.. its been 2 1/2 hours since it was sent in! I don't have the energy to explain customer service, i just have energy for my sick kid. If you want fast service or any service go somewhere else. read more

This is a pharmacy guys it is about helping people. Your not selling soda behind that counter but drugs people need. It needs to be open later and if someone shows up at the last minute and you have the product get it for them! Again you are in medicine and that means helping people who are sick, in pain, or need their prescription. If you don't want to service get another job! read more

These guys have the greatest service ethic Safeway needs to bottle this formula Cant say enough good things read more

I had my back go out over the weekend so I had to go to a urgent care. I had a ton of problems with the meds I was prescribed. Unfortunately it was on a Sunday that I needed help so I was not able to call a doctor (extreme dizziness and nausea). The lady pharmacist at Blackhawk pharmacy spent a lot of time with me over the phone and helped me to work through my situation. She even gave me help with home remedies. read more

Slow and grumpy. Takes all my info and the lady next to me is told 20 min and I am told 45 minutes. Sorry 45 minutes is too long to wait for a prescription, very unorganized. Back to Target we go . read more

The front desk lady gets 5 stars the dr that saw me should pick a new profession. He was cold and rude and barely spoke two words. Other than my diagnosis. No bedside manner what so ever. If you go request the female dr! read more

Please save yourself some grief and take your business else where. This is the WORST pharmacy I have dealt with second to none. We live in the neighborhood and thought of using this Pharmacy due to its location convenience. After 4-5 years and # of incidents , we have now decided to take our business else where. The worst part of dealing with them is the arrogant attitudes some of the staff pharmacists and the ladies up front. To provide an example: I am headed to a 5 day trip out of town today. Called 24 hours in advance to refill my prescription that I must take. I stopped after work around 6 PM last night (they close at 8) to get my prescription which off coarse was not filled. I waited for an hour aimlessly walking the isles for prescription to be filled. After an hour, the lady informs me that they dont have any on hand (they never bothered to call me ahead of time so I can arrange alternate plan) and it will take couple days to fill the prescription. Upon pleading with them, the pharmacist gestures with a hand signal from behind the counter (without any eye contact or apology) for the lady to give me 3 pills. I asked for 5 to tie me over which they refused. I got agitated and told them that this is unacceptable and I will take my business else where. At this point, the lady smiles triumphantly and tells me "...In this case, we cant give you any pills". I left in an extremely agitated state with no medication and no where to go at that late hour ...I wish I could say this was the only time I have experienced such arrogance & dysfunction at this pharmacy but it is not. These guys are a disgrace to the field of Pharmacy and medicine. I would not give them any "stars" in the rating if I could avoid it. read more