I forgot why we come here! Tonight I was definitely reminded as to why we prefer manor and Linda Mar. Dareen was at the register tonight, hardly offered a smile but we were immediately greeted with her weak attempt to unload our basket. She stopped and then asked us to unload our basket. I have never had a cashier half ass unloading a cart and then want the customer to do it. Literally the laziest, most bland person to ever encounter. read more

Safeway - Massive lines with only two lanes open. seems like they don't care here. If proper incentives were provided you'd have proper staff. - Grocery Near Me - Pacifica, California

Went to this Safeway yesterday to buy a couple of items. In and out, right? NOPE. Despite it being the day before the 4th of July, there was ONE checker and the self serve line went all the way to the back of the store. No express lane, tho that's nothing new. Whatever happened to threes a crowd? read more

SAFEWAY FAIRMONT SHOPPING CTR: Im getting REALLY sick of driving back and forth to this location!! This is the third time! NEVER FAILS! At least one item in my cart rings up more than it should! Im warning all of you customers now to check your receipt before leaving. To save you gas and time read more

My husband and I like this Safeway so much better than the Safeway we live by which is WESTLAKE. This Safeway the workers speak to you while the Safeway in WESTLAKE most don't. The deli here food is cooked and taste better especially the Fried Chicken but at times it is old they just need to make sure to keep cooking it. I have gotten sick from the Chicken at Westlake due to not fully cooked. Pacifica Safeway Service compared to WESTLAKE Safeway is much better. I've been in lines at Westlake Safeway where one particular cashier she spoke to everyone but me. I am a person of color and yes it bothers me sometimes that we are treated differently then most people. The old Security people use to follow both me and my husband around it got so irritating. We like the Pacifica Safeway better Plus there's a Dollar Tree next door. They often have more products on there shelves. read more

The first time I came here, I was rubbed the wrong way with being charged for 46 items when I counted less then 20. Like a shopper unsuspecting of subterfuge and deceit, I did not question the $76.00 bill. Just paid it and left. I told myself that Is oils not come back here, believe it or not this is a Great Review. I received a coupon and deals page in my mail, the deals were insane. Good Friday, more reasons to enjoy God's blessings, (baller on a budget); so, I was pondering and turning over the idea that one bad Safeway Cashier does not mean all of them are. After a particularly tough day and a hard work-out, I convinced myself it would be worth it to give them another chance. I shopped and found the deals and promotions with ease and nicely labeled and the store ambience is always pleasant on comfortable. It's not just the exuberant elations one feels after working out, honest. Then the moment of truth, I spied a nice Filipina Lady at register I think 5, very kind and comfortable engaging, we spoke at length of the healthier choices I was making with my grocery selections. Lmao, it's very rare to be complimented on what one buys at a grocery store when they are hungry and just got done exercising. Lmao. While maintaining the conversation; quickly scan all my items accurately, packs my brought-in-recycle-able bag, and makes sure that I do not leave with out my Monopoly promotional pieces. All of this while we laughed together, she did accidentally thought my card went through no problem near the end and started helping the next customer, but realized the mistake and quickly deleted the one item and then charged my card. Superb awareness and customer service! Thank you for redeeming my faith in Safeway nearest me! I will be back. read more

Amazing store and employees I was there last week and i felt this was the best Safeway I've seen

One year ago today, we went to Safeway the night before and bought a whole bunch of beautiful flowers for our wedding. They really made our wedding so beautiful. I never got to send a thank you. read more

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My God but Roberta has a mouth like a sailor on a port call! But you know what the Integrity of the people in the store is fantastic. I witnessed on my visit the fact that someone had left their phone at the store. She had called ahead to make sure the phone would still be at the store when she returned. And when she showed up while I was waiting in line the phone was reported to be held at the service desk. That kind of service along with the other improvements the store has seen since they have opened up easily let's me give this Safeway location four stars. read more

Safeway - Grocery Near Me - Pacifica, California

This review is strictly for the ASSistant manager (I think his name is something like Majhd) his name doesn't matter. On this occasion I was looking for Vanilla extract and because this Safeway location is not my preferred store I did not know where I can find it so I decided to ask for help. I saw three employees on isle 8. Two guys talking to each other while one was stocking maybe and another female employee further down chiming in on the guys convo giggle or what not, also stocking (closer to me) I didn't want to interrupt their oh so important conversation but couldn't find the vanilla, (I should've then just kept looking myself) but anywho, I said excuse me to get her attention THREE separate times. She fails to acknowledge me and my question when I finally got a bit closer I asked her if she worked there. I thought maybe she's with a vendor or something as I couldn't see any Safeway uniform or her name tag. But I did notice she had on her AirPods and perhaps she just couldn't hear me. But how was it that she can she hear and be all giggly towards the guys? Hmm?!! Well for the fourth time I asked her where I can find the vanilla extract and she looked at me, no words, looked over at the guys called for one of them and pointed her finger in my direction. She did not look back at me or say one single word to me. Just kept going about her business. The guys kept talking for maybe 10 more seconds but also NOT one word nor did they even look my way UNTIL I decided in my head "screw this I'll go find it myself" ( I do want to note that it seems like one of them was on a break and oddly enough he was the one that helped me in the end, thank you Eric) well I began to walk away just disappointed in their lack of customer service when I turned my cart around the corner and that's when the (I later learned) ASSistant manager is walking toward me asking me how he can help. Already pist off I turned back and said "oh now you can hear me and want to help, where can I find the vanilla extract?" He looked me dead in my eyes for about 3 seconds with Eric right behind him and homegirl staring at me as well before he said, as he's TURNING HIS BACK TO ME "oh I can't help you!" IM SORRY WHAT?!! I get that he was mad I said that to him but sir I am the customer asking for assistance and you are the ASS ISTANT manager ignoring me and then have the audacity to talk to me like that? I asked for his name and none of them wanted to even look or talk to me but he made sure to walk back towards me stating his name and of course mention " I AM THE STORE MANAGER" I later learned he is only the assistant to the store manager. Not the store manager. When I was at the register paying he made sure to walk by me, stood next to the self checkout cashier both looked over at me and he began to laugh.. laugh! 1000% unprofessional! Eric ended up helping me find the vanilla extract but I will not be asking for help finding anything if I ever set foot in that Safeway again. I would rather shop some place else. And as for that lady and the ASSistant manager. Do better! You guys don't get paid to ignore customers and treat them poorly. I don't care who you think you are. DO BETTER! read more

Just bought the fruit bowls 3 for $12 but was charged full price of $15 by the cashier. When I asked the cashier, she wasn't too sure so I asked for further service and the manager here was super nice. He gave me one free fruit bowl and marked the other two bowls at their sale price -- super classy professional service -- definitely made me a return customer. It's true what others are saying about certain staff/checkers here. They probably need more training or just need a different job altogether but as far as management goes: two thumbs up from this customer. read more

Maria at the deli was so nice and helpful!we went in there trying to buy a bunch of stuff and she made sure we got the best deal! Best Safeway in the area! read more

Come on managers, maybe instead of being in your phone, taking with co-workers by the freezer section, walk around and notice that 2 cashiers with lines from end-cap to end-cap might not be a good look. Especially when you and 2 other workers are just standing around. read more

Today was my first time visiting the new and improved grocery store. It was very clean and organized. The employees were setting up fall decor as I was walking in. I only needed a couple of things so I didn't get to look in every aisle. Even though it was a new establishment, oddly enough I didn't feel lost at all. All the aisles were self explanatory and labeled in an organized fashion. I took one star off since there is no self checkout. read more

Safeway - Grocery Near Me - Pacifica, California

Great deli selection. Great hours opening at 6 am as I am a morning person. Great cashiers. The downfall is the meat department needs to get their act together. I was advised they open at 7 am but at 730 the man working there did not have the seafood products available, giving some bullshit excuse. Ugh so unprofessional and I can't handle liars. Because of this I only shop at this location during an emergency!!! read more

This review is for the Deli Department only. No matter how much you complain about their extremely rude stuff their corporate office reacts to your complain like they never hear about it at all. I personally called them twice on different occasions and I was promised that the issue with stuff rudeness will be fixed. Till this day they have the same people working in that department and they still give a hard time to their customers. If you looking to buy a sandwich, please visit the store on Gellert where they have polite stuff and all the ingredients are fresh. read more

Finally, this Safeway opened after a year of construction. It was sad that Lucky had been replaced, but this grocery store is worth the replacement. It isn't just beautiful in the exterior, but also interior! It's so clean and organized; all the vegetables were pleasing to the eye. Bell peppers were placed into one section on top of each other by color, while other veggies were stacked and bunched neatly together. I love how there are no flaws in the produce. The people they hired to work here are so nice. They're helpful and they do their job right and with expertise. They sell everything here when it comes to food and it's so convenient for on the go lunches and dinner! read more

I live between this Pacifica Safeway and the Daly City Safeway. I prefer to come to this Safeway mainly because parking is easier here and there are far less people in this location. The major drawback I have however is that this Safeway is smaller than most Safeways I've been to and has a noticeably smaller selection of products. You can definitely find your essentials here but don't expect a ton of variety of options. Seems like there isn't much staff around, probably because there isn't as much foot traffic - but it does make it more difficult to flag someone down with a question. read more

Best Safeway around. Always fully stocked regardless of time of day. There are many other Safeways closer to my home, but this is the one I prefer. read more

This guy! Hey, how about provide some service? What you think I'm standing around for? My health? You do know your industry is facing elimination right? Maybe provide service to your customers? read more

Was hoping that this would be better than the Lucky that used to be in this location. In some ways it's better A newer store, more stock of things that I would expect from a Safeway. But the lines are abysmal. It always takes me 3x longer to check out that it is to grab my groceries. And we've also had outdated dairy and seafood products - had to go back to get a refund on crabs we bought because they were spoiled. So probably don't depend on this place for fresh seafood or meats, but the staples seem ok if you're willing to wait in a long line lol! read more

I went there around 7:20pm on October 1st, stayed in the self checkout line for about 8 minutes, I bought ice cream and two bottles of orange juices, I separated two transactions because I needed to pay with my WIC card for the juices. At first I scanned my ice cream and paid with cash, after I finished the first transaction, then I started it over for my orange juices, I used my WIC card to make payment but it wasn't successful, so I asked for assistance, I waited at the machine for about 8 minutes, finally the lady came, her name was Mxxxxx, I was told that self checkout didn't work for WIC card, she asked me to go back to the regular line to use my WIC, when I looked at the regular line, there were many people staying at the line, I asked if she could help me check out using her cashier machine where she was standing and checking for customers at self checkout line (I am 8 months pregnant), she was being rude and mean to me, she said "NO, you must go back to the regular check out line to wait again in order to check out with your WIC card, self checkout doesn't take it!!" I explained to her that I came about couple weeks ago, exactly same issues happened, the assistant was very helpful, grabbed my WIC card and foods to her cashier machine where she was standing, and she was able to check me out successfully. But assistant Mxxxxx didn't want to help me and yelled at me, kept saying that only regular checkout line can take WIC card not her machine, she lied to me even though I knew the truth. What a bad customer service, this assistant is the worst one I have seen in the store, the rest of them are super nice and helpful. read more

Asian lady who works in the bakery department is SO RUDE! We stood there for around 5 minutes before she "helped" us. We asked for a simple cake, and to write "happy birthday Michelle" on it. I literally spelled it out on a piece of paper... and this is what I got - I understand I should have approved of it before she put it in the box, BUT I didn't, because I thought it was a simple enough task... guess it wasn't. This read more

Safeway - Birthay? Really? - Grocery Near Me - Pacifica, California

Very nice and modern looking Safeway. So glad Lucky is replaced by this! They have a great selection of organic produce and everything looks really fresh. I have been able to find everything I need here, including Asian veggies. read more

I have been to this Safeway twice now, why does it seem like they are understaffed all the time? Both times I came were mid afternoon and I needed assistance finding a specific product and took me legit 5 minutes to find someone (not someone at the checkout). Afterwards, they actually did not know if the item I was looking for was in stock, and did not redirect me to someone who would know the answer to my question. read more

I work here and dealing with customers every day. The one thing is people are very picky, rude and like having a attitude with the staff they don't like to abide by the county rules like eating their own mask it a state mandate not our rules . Please remember we all have feelings and we are not robots. Here are Westlake Shopping Center. read more

I really like this Safeway! I come here a few times a week. I normally get a bottle of wine & a deli made sandwich; Theresa & Julie are awesome & have great customer service skills & always pay attention to detail when it comes to my sandwich because I am very picky! :) read more

Sorry Safeway but this is another review due to a separate experience I just had. I should have learned from my past experience with the shrimp. At this point I'll still continue to buy other things, just not any raw seafood or animal products here. I bought a fresh salmon cut from the prepackaged fresh seafood section on Friday dec 31, intending to pan fry the salmon fish for lunch the same day. When I got home I opened it up... that rancid smell and slimey feel was there again like last time when I got the fresh shrimp. I haven't went to the store to complain as of yet due to the new year but I am now concerned about the quality control issue at this store for fresh seafood. The sell by date was dec 31 but even if I had bought it on dec 30 I'm sure it wouldn't be edible. I think moving forward my seafood needs will be purchased at luckys since I have yet to experience any slimey overdue items from them as of yet. read more

Went here to get some much needed toilet paper haha jk. No but seriously, this place wasn't as packed as i thought it would be and they had everything i needed. I showed up around 6ish and parking was not a problem. I didn't panic buy lol. Employees were very helpful and understanding of the current situation we are all in. Customers were all friendly as well. Maybe i just lucked out on this visit. Even ran into a friend and had a chance to catch up while shopping six feet away from each other. read more

2/26/19 9PM Safeway used to be our grocery place but not until the old white lady who worked at night as a bagger showed attitude as i forgot 1 item and it was only at the aisle of the register I appreciate that she went to get the thing but it was the wrong one but saying "yeah whatever" to a loyal Safeway customer is a big no. read more

This Safeway could benefit from some self checkout stands. At its busiest, 4 total check out stands are open and the lines are long.

Hire more people! I'm tired of the long lines and having to bag my own groceries all the time and rush to pay and then upset people waiting behind me. Terrible terrible terrible. Furthermore, I don't need any random personal opinions about the food I'm buying. Don't judge me and stop making comments on whether I'm vegetarian or whatever and just check me out and get me on my way. Someone else on here said there should be a discount provided for bagging your own groceries - I highly agree. Safeway please step it up - other stores are offering free parking lot pickup, and you should be worried. I'm positing this after 2 years of similar experience every time I visit. One star for actually carrying the groceries in stock. read more

Always long lines with hardly any cashiers. Since they've open this has been a problem management still haven't figured out.

You would think that this Safeway would be just as good as the Westlake one. Don't waste your time waiting in line for the checker. There was only one register opened and about 6-7 people waiting. No bagger to help and the rest of the staff was stocking the shelves. The stock was less than the westlake one. So you basically can't find what you need because they're out of it. Why doesn't this location have self check out and more staffing? Don't go here. read more

I work night shift so most restaurants are closed by my meal break time. So I stop at Safeway to pick up something from their to go cases about 3 nights a week. One of the items I grab is a Sparkling Ice drink from the cooler. Today they replaced the item with Sparkling Apple Cider (holiday drink). But did not move the Ice drink to another cooler. When I asked 3 employees, none of them knew where the item was moved to or even what it was. I had to take one from the room temp shelve. I asked the cashier if there was a way to recommend to store management about a product and the teen behind the register gave a "um, I don't know" teenish response. This is not the first time an item I purchase on a normal basis disappeared from the shelves. They got rid of the pre made hot dogs and now my dinner options keep getting limited. It doesn't help matters that I come in late in the evening and a lot of the pre made items are sold out by the time I come and the store doesn't replenish the shelves. read more

Worst Safeway ever, always out of stock! I don't even know why I bother checking this store for groceries! Been here many times always out of many things on their shelves! Such a waste of time, rather check other Safeway a little farther than waste your time on this place. read more

Come in here to send money never get help on time just wait for them to come but they never come

This is my first ever Yelp review. I always come to this Safeway but today was a bad experience. I went to the self check out after getting a few items. The guy working at the self check out was rude and rolling his eyes because the price of the item I scanned is different from what was posted on their shelf. He changed the price and then I asked if I could check because maybe it's lower than that and he said he already gave me the dollar off. So I went and took a pic of the price and showed him. The price is expired on June 1st and it's already the 3rd. He gave me the price which was posted on the shelf with so much attitude. I even ask him why he's upset. He just walked away. I work in customer service and I understand that sometimes we're having a bad day but the whole time I was being chill about it doesn't mean you can continue a bad behavior. I hope this never happen again. read more

Don't even try to ask any of their employees for any help. They don't want to be bothered. They also like to speak to you like you're annoying them when you ask them to push forward out of reach items on the shelves. Seems like they don't want you to spend your money here‍ read more

I am writing another review in hopes the manager or someone at Safeway corporate is reading this. This is a great store- from food selection to cleanliness. However, for a major chain market that has now been open for more than a few years, the LINES are absolutely frustrating. More than half the time, you will wait at least 4 people deep, and on a bad day, maybe 7+. By the time another cashier is called out, people are angry and the cashiers just don't seem to care. Why can't this be fixed? No other Safeway in the area has this problem. PLEASE- SAFEWAY MANAGER OR CORPORATE, DO SOMETHING ABOUT THIS. This market has so much potential, but I avoid it now because I don't want to get stuck in a 20 minute line for buying a few bananas. read more

This is all about the deli: * Very friendly staff * Small but acceptable deli * The Deli Sandwich Meal Deal cannot be beat. The soda dispenser is often empty because the sandwich deli gets a lot of business @ lunch and dinner. But bottled drinks are allowed for substitution. * The fried chicken is not such a good deal. The issue is that they do not provide an equal amount of white meat to dark meat. As a result, you will almost always get nearly ALL dark meat when purchasing fried chicken (unless you get there JUST as they are loading new chicken into the bin). * Don't expect traditional Italian deli variety. The various choices of food the deli offers are made based primarily on foods that maintain a long shelf-life and are popular (e.g. macaroni salad, bean salad, chicken salad). * On initial opening, deli prices were very acceptable. Since then, random (store made) prices have increased by @ 20% and stayed there. Produce: * MUCH better than what Lucky could provide. * The area is clean and the vegetables fresh and the leafy vegetables don't have that "Lucky Brown Edge" I had come accustomed to avoiding. Frozen Sections: * Acceptable but definitely WAY better equipment than what Lucky was using to keep food cold. Meat/Poultry Section: * This is actually a very good section. The offerings are nice and varied for a section as small as this. * Custom prepared meat and poultry (stuffed chicken breast, rolled flank steak) is a very, very nice add. Kind of what Trader Joe's offers (they prep, you cook type foods). It'd be nice to see more of this! * The section is not large, but for what it offers, it's very nice. Drinks/Dairy: * Fair selection, not elaborate but it has the core needs with some varieties. read more