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    Safeway

    2.1 (166 reviews)
    ModerateGrocery
    Open • 5:00 am - 12:00 AM (Next day)

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    Reviews With Photos

    Front location
    Cory B.

    First off for a smaller Safeway location is nice and it's nice having staff available on the floor and whenever they needed help up front to help checkout everyone came to support, which is rare. You do see everyone looks tired, I work 60-70 hours a week at the hospital and many in today's world do the same, since We All are working long hours but if you come to my hospital you are still asking me to be professional your entire visit, correct me if I'm wrong?! Photo below is my cashier (Dion) and I was already regretting if I got him while I was waiting in line because he continuously displayed rudeness to every single customer. If you watch my interaction with all your staff on the floor I made eye contact and greeted with a smile, and I did the same when Dion called me up to his register. While he scanned my groceries and bagging them I was loading my cart, Dion saw me pickup the water he placed on the armrest by the card swipe machine as I placed it into my cart he stated (hey I need to scan that), I replied (oh I thought you did when it was on the trolly and placed it here), he stated (no I need to scan it) so I picked it up from my cart and as Dion was looking on his screen I noticed it was already on there and he did scan it. I could tell he saw it so I asked (is that it so it is already scanned?), Dion replied with a nod while rolling his eyes at me. So now I'm standing there waiting for him to scan everything else (smiling) the whole time and Dion looked at me asking me (what's your problem). Again I was smiling standing there just waiting paying attention to what he was doing. You guys have a 3.9 and with customer service like his that's what I'd be giving you as well. Dion is rude/unprofessional and you wouldn't want him treating you disrespectfully either. If he did it to me and saw him be rude to 2 other people in front of me you can't say it isn't a problem!

    Cake department crushed superbowl cakes
    Rebekah T.

    Not all Safeways are created equal, especially if you live in San Francisco. We choose to shop in Westlake or Pacifica to find an increased selection of products, whether it be better produce or meat. We also come here often when we have a beach day. It's easy to get all our beach picnic supplies here like beverages, snacks, sandwiches and sushi. The sushi department, located in the deli section - will often make simple special rolls for us. My BF's daughter is kinda picky about her sushi rolls and they will make her special combo that she loves. The bakery department makes pretty little cakes, we picked one up for my daughter's 2nd birthday which was a sparkly little narwal. Super cute and wasn't even a special order.

    king crab, bad fishy smell and dried out
    T M.

    .46 lbs of cooked and frozen king crab. We've bought some here before and no issues. This time even before I unwrapped the crab, I could smell fishiness. It was bad. If you look closely or zoom into the picture you could see that there was hardly any meat and appeared dry and discolored. Despite this, I placed on a sheet with butter to reheat in the oven. Hoping it'd miraculously change. It didn't. Ended up tossing this out. Safeway should be more conscientious with their "fresh" seafood.

    #Starbuch #Coronavirus #Cup from the in-store stand left by a customer.
    Chris R.

    I generally like, though not impressed with, the Pacifica Safeway located at 12 Manor Plaza. But in this Coronavirus era Safeway on the whole has lagged implementation of measures and processes for customer protection. Used Starbucks cups left randomly about the store is why the inconsiderate sub-population among the coffee drinking crowd do not deserve convenient coffee. No human wants to touch your #Starbucks #Coronavirus #Cups because you did not immediately exit the store, and were too lazy to properly dispose of your used cup. I recommend all Starbucks located in all Safeway locations, and any coffee stand or immediate consumption item counter in all supermarkets, be closed for the duration of the COVID-19 era in order to protect the health of the other customers and store employees. Safeway, parent company Albertsons, and Starbucks, this is your opportunity for improvement ahead for the local San Mateo County of Health department ordering you to shut done the in-store locations. The same goes for any other company reading this review who still makes ans easy situation for their customers to leave their infectious trash randomly around your store.

    It's like lining up at the DMV!!!  This system sucks!
    Gary L.

    I get why they changed the line system during Covid, but the state and country has lifted the restrictions! It's time to go back to the old way to line up at the cashiers! This DMV style line up where you have to wait in a separate line for the next available checker is dumb and it makes that line super long and blocks people from getting to the other aisles! Time to change back!

    Trash

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    10 years ago

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    4 years ago

    I love the grocery section, but they have the most unhelpful, unpleasant florists I've ever encountered

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    Page 2 of 5

    Ask the Community - Safeway

    Review Highlights - Safeway

    “You can even special order your sushi right then and there and the sushi chef will make it for you, how often do you see that in a small grocery store?”

    Mentioned in 2 reviews

    Read more highlights

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    3.8(84 reviews)
    1.9 mi
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    GOBM Pacifica is my go to for major shopping, although they don't always carry some of my pantry…read morestaples, so I go else where.. also I like supporting the farmers markets for local produce and coastside ranches for beef. Since they reorganized the store it looks great and the layout makes more sense. I will say I miss the random unheard of products that gave me cooking/eating inspiration, NOSH in particular. PROS: Low prices! Friendly owners and employees Selection of organics Great frozen plant based selection Unusual, inspiring products Clean Organized (other locations are not nearly as good) Convenient Parking has never been a problem for me Nice selection of holiday products CONS: #1!....missing shelf talker prices!!!! SO ANNOYING. No locally grown meat or produce Low beef/red meat grade... I only buy chicken and ground beef here Less gourmet more main stream products since remodel... Difficult to find expiration dates! If you shop GOBM you MUST check exp. dates! Shopping carts need to be replaced or at least fixed and cleaned. Tape by the coffee grinder should be added.

    We get it that this is a lower priced grocery store, and the way they accomplish that is because…read morethey supply items that are not typical in other grocery stores, discontinued items, items that are very near their expiration dates, etc. So Yes, you have to be careful in what you purchase. They have increased their organic products which is a plus. I purchased garlic bulbs in the mesh nets, (twice). The first bulbs I purchased when cut into were moldy and already mushy. Had to throw it away (freshly bought, tried day after I purchased) no longer edible... thought maybe it was a fluke so recently bought another pack. Same condition! I did notice spots of black mold on the outer skin, but thought maybe it did not reach the garlic buds. Wrong, it was just a tell tale sign and the buds were rotten, with sprouts already growing at the tips. Waste of money. Just want to warn consumers about this issue. Maybe it has something to do with the climate where the crops are grown but GO should be more careful.

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    Safeway - more white mold and flies (the black specks on multiple oranges)

    Safeway

    2.4(175 reviews)
    3.9 mi
    •$$

    She made the sushi for my son with no ginger and no wasabi. My son does not like anything touching…read morehis sushi. She was very helpful. Her name is Kate

    Safeway: Please…read morenever shop via delivery with Safeway. I'm a caregiver for my husband and I have difficulties as well. I always order delivery with Safeway. Last night my order was to be delivered between 6-8 pm. I contacted customer support at 9:27 pm because my order was still not received. I was told it's out for delivery. 9 :47 still no order. I called customer service again so said there is a problem with my order. I was transferred to the store who informed me that my order was picked up and delivered. I then proceeded to tell the employee that it had not been delivered. He put me on hold for a while, then returned to tell me that after the 12th delivery driver who came to pick up my order it is missing. It took them 12 delivery drivers to realize this? I then was informed that my order of $266 will be refunded by next business day. Guess what? No refund. I called Safeway again who said they have no record of my refund being processed. They also showed my order was waiting pick up. I had to explain the whole situation again and was informed it may take up to 7 business days to process. I then asked to speak to a manager. He informed me the same information. So now I'm waiting for my refund and still no Groceries. I then asked for the phone number of Corporate and was informed that I can only receive the P. O box address. SERIOUSLY!!!!!!!! PLEASE BE AWARE OF THE HORRIBLE CUSTOMER CARE OF SAFEWAY.

    Photos
    Safeway - Rotten moldy navel oranges still available for purchase, at full price!

    Rotten moldy navel oranges still available for purchase, at full price!

    Safeway
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    Table Wine - Front Window

    Table Wine

    4.7(75 reviews)
    1.0 mi
    •$$

    This is not a wine shop it's a local hole selling bottles of wine. My husband's and I stopped here…read moreyesterday for a glass of wine before dinner. I was underwhelmed by their "by the glass" menu and settled on an Orange wine and my husband got a Sauvignon Blanc. We sat in the green velvet couches that felt like sitting in someone's basement. My husband took one sip of his wine and it was terrible, I took a sip and it smelled like it was turning. He went back to get a different glass and the owner reluctantly poured him a Rose. We sat and had two glasses each, about $60. When I went to pay, the owner said that she wanted to be "transparent" and was still charging me for half of the awful first glass we took back. I told her I tasted it and it was terrible. She was extremely rude about it. If you were being "transparent" you would have told me that before pouring another glass. So she charged me $6-7 when I would have tipped $10-12 on the tab and I'll never go back there again. That's just someone that doesn't know how to run a business. Don't go here, like the other reviews stated, it's really just for locals. I overheard the owner saying to someone she got a case of some wine cheap because the labels were misprinted. So they are running a cheap wine shop. If you go here, make sure you taste anything before you buy or you will be charged even if the wine has turned. Although, I wanted to taste the reisling and the owner told me the bottle wasn't opened yet and it was super sweet, she wouldn't let me taste it. Like she was assuming I wouldnt like it. This isn't a wine shop, more like a liquor store.

    One of the rudest people I've ever met. I don't know who she was, or her name. But I can tell you I…read moreturned right around and left. I can clearly see that this is a local place. As in , if you are an outsider looking to stop for a glass of wine or beer, you will surely get the cold shoulder, or straight attitude. Good luck to that place....I will not being going back.....ever.

    Photos
    Table Wine - More wine offerings

    More wine offerings

    Table Wine - Wine offerings

    Wine offerings

    Table Wine - Refrigerated beverages

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    Refrigerated beverages

    Safeway - grocery - Updated October 2026

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