They would NOT help me to apply a $5 discount that I received from using their app! I tried the app help and that was also useless.

Bakery at Safeway outstanding. Homemade German chocolate cake. Exceptional! For birthday party!

As a shopper with Instacart, I have the opportunity to visit many different food stores. The Safeway in Middletown is one of the best, in terms of convenience, cleanliness, and service! Often times, while shopping, I need assistance to find certain items. Today, an employee named Dawn helped me find several things that were in tricky locations. For the last of those, she was especially helpful as, believe it or not, eggrolls are found in different places within the frozen food section! Who would've guessed? So without her help, I would not have been as successful in my shopping today. Thank you guys and gals, and please keep up the great work! read more

Coming through the checkout line, the girl at the cash register was more interested in chatting with her fellow girlfriends at work then she was in greeting me. Customer service is a lost art, and the only way it happens is if it is trained by establishments. Safeway in Middletown has failed to teach customer service skills to its employees. Just a simple "good evening, how are you?" Would be such a welcome change from being ignored throughout the transaction until I had paid when she finally said "thank you" read more

There is never anyone at the service desk. Every time I need assistance, I stand at the desk and hope an employer walks by willing to search out a manager or someone on staff that can assist me. My wife has had the same complaint over the years and it's become somewhat of a game to walk by the service desk and see who's working it... And hand to God, I can count on one hand how many times we have seen someone behind the desk. Today, I waited for help... A woman working the cashier station called to me and said she was the only one who could help me but she had a line. My wife was shopping so I thought... Let's see how long it takes for her to get to me... I waited there from 5:39 to 6:12 ... My wife said something to the young man about me waiting at the counter for the entire time she shopped. The woman who said she was going to come help me said "I was going to go help him but I had a long line"... She came over a minute or two later... It took less than two minutes to help me... Yet I had to wait 33 minutes... While I stood waiting, the phone rang 3 separate times ... No one answered it... read more

My family has been looking for an alternative to Weis Markets, because Weis doesn't take wearing masks and social distancing seriously. Based on my recent visit to this Safeway, we'll keep looking. I went right when they opened at 5 AM on Monday and it didn't seem like a store where customers were expected. The specials that were supposed to start that day were nowhere to be found (no signs up for them, items missing entirely). Strike one. The produce department was filthy, missing bags, and had low-quality produce like carrots and mushrooms literally rotting in their bags. Strike two. I could not even GET to most of the meat department, because there was a big group of employees, plus all their carts and boxes, blocking most of it. I wasn't going to risk my health by trying to get by. Strike three. Although this would normally be "and you're out!" I didn't have the time or energy to give up and go elsewhere later in the day. So I continued shopping, unfortunately. Strike four is the higher prices for items we commonly buy elsewhere. For example, Red Baron pizza, which is normally somewhere between $3.19-$4.19 elsewhere ($3.99 at Weis) was inexplicably $5 something here. Same thing, more bucks, which makes no sense since Middletown store expenses would be lower than Frederick. Ditto much of the produce. I was unable to get some of the usual brands my family uses, but I was initially happy that they had free range eggs. But when using them later, I discovered that the yolks were pale yellow (in real free range eggs during the summer, the yolks are orange or bright yellow) and the flavor was mediocre. The only reason I am giving this place two stars instead of one is because they were open earlier than anywhere else (albeit the staff need to be trained how to NOT BLOCK THE MERCHANDISE for early customers) and because I was able to find the Dietz & Watson sliced turkey lunchmeat my mom likes here. The checkout employee was also quite nice. But that's not enough for me to return. The search for a decent supermarket continues... read more

This store will never return. I got some coconut water from there today and got home it had so much mold in it. I also was trying to get chicken wings and they were all old. Never again will return there. The people in the store needs to get there Serv safe certificate for the employees. Will never return. read more

See all

This Safeway is really a subpar grocery store. It is CONSTANTLY understaffed and if you need to visit the service desk, forget about it. Managers are inattentive and can be rude when you have an issue. Their products are grossly overpriced and not always fresh. If you can avoid visiting this location, I would recommend doing so. The cashiers are usually friendly and I have never had a problem with their service. It is not their fault they are always understaffed and the lines back up. The management of this store needs some serious work. read more

This is the second time I've gotten pasta salad from the deli and the noodles aren't cooked all the way. I literally gagged. At $9 a pound your noodles in your pasta salad should at least be cooked through. Disgusting! read more

VERY DIRTY. no covid precautions, rude service, many lines. People trying to go to the cashiers with masks, so lines for them are really long. No line for the maskless cashiers. sticky floors and broken freezers full of spoiled food. It used to be good, now AVOID. read more

These poor people deserve a raise. Most of the employees work 6 days a week, and they are there all hours of the day. They look over worked and tired. Most will help you with a smile, even though it's not the area they are suppose to be in . I've had a few help me when they are walking out of the door to go home (when they couldn't just as easily walk right past and go home) The employees here work harder then the management in the store. read more

Every, and I mean every time we go in to the Safeway in Middletown, I find expired food. They had small individual milks over a month old. Last year my son got sick from a box of juice that was expired over 7 months. I've left at the customer service desk, bacon, eggs, cold-pressed juice, juice boxes, milk, lunch meat, and frozen entrees all that was expired at least over a month if not more. It's joke at our house. We call it the "Not Safe" way. This has been going on for years! read more

I absolutely hate this safeway. For years they have been under staffed. Expect to wait at least half a hour in line any given time of day. I will drive 15 min to another grocery store to not have to deal with this store. read more

The worst grocery store I've ever had to use. They are ALWAYS out of regular items, like chicken thighs or chicken tenders. Some of their packaged meat is woefully past due. Their checkers are efficient and friendly and Becky is the best. Whoever manages this joint, however, is a sterling tribute to the "Peter Principle ". Weis is sooooooo much better in every respect. read more

I always want to bash my head into the wall or poke my knee cap with a ice pick each tine I say I will just run into Safeway....and I am 20 people behind the one lane open.... and oh, they were out of [insert here fresh garlic, they don't carry hearts of palm, etc] but love lisa and big rob! read more

I like some of the deli items better than competitors. The roasted chicken is great. Also like the prepared dinners at the deli area. Friendly staff, I have not had the issues as these other reviews and I stop in this Safeway once or twice a week. read more

Rich It's never good to move a 64 yo cheese. If you can't find it you can't buy it. Tell that to corporate. read more

Convenient, but high prices. I usually shop for items on sale. Great customer service

This is the worst grocery store. Food is often expired, fruit goes bad in days, and the lines are typically very long. If there was any competition in middletown this would go out of business, but they have the right location. They consistently post discounted prices and then do not give the discount at checkout. Make sure to always check your receipt. read more

Their deli is terrible. I waited ten minutes for someone to help me at the hot foods bar without anyone acknowledging me. Ridiculous. For the expensive prices you pay there compared to Weis, it is not worth it. read more

Great location with a very friendly staff. They always call me "Mrs. ____" and offer to help me out to the car with the groceries. I always decline, but oftentimes there is someone outside who insists on helping anyway. You don't get that kind of service at the grocery store anymore. There are a few gentlemen on staff who are ALWAYS friendly and helpful. The butcher(s) have always been great too. Occasionally the selection is smaller than at the specialty grocers, but this is a great, convenient location with helpful staff and ample parking. read more

I love getting lunch from the deli from here. The chicken tenders and amish macaroni salad is awesome

This place has the kind of friendly staff you don't find in other grocery stores. The butcher ALWAYS stops what he's doing to say hello and wish me a good day if I happen to pass him. The workers here seem to know almost everyone by name and have a small chat with them when they are checking out. Everyone there is friendly and when you check out, the cashier always asks you if you need help to the car with your groceries. This is true no matter your age or what you're carrying. read more

I'm usually not the person to write reviews, however I just had the WORST experience EVER at this safeway. I've been shopping here since they opened, what 16 years ago? And I've never had a problem until this morning. I ran in to grab one thing and the only cashier was Kameka, and yes I am throwing names out there. She was so rude, didn't greet me, didn't ask how my day was, or even say have a good day; literally NOTHING! I personally don't care about lines, and I wouldn't have even mind if she were to just say "hi", but the fact that you can't even say ANYTHING to me is so rude, and she is also a person in charge (PIC) which to me, is mind blowing considering how rude she is! read more

Wish I could give this place zero stars. My sister went to the Starbucks in this grocery store to get a Chai Tea Latte. She asked specifically for almond milk, NOT whole milk. She has a condition called eosinophilic esophagitis and is dangerously allergic to dairy, so bad that it will land her in the hospital. The guy who made her drink, ignored her request just because he wanted to, and put regular whole milk in her drink, which made her VERY sick! When my mom (who was with my sister as she was getting sick) called back to tell Starbucks what had happened, the dude acted like he didn't remember. HORRIBLE service!! They should fire that worker - ignoring a customer's request because you're too lazy to make it, or because you don't care about a customer with health problems, is not the kind of mindset that Starbucks represents. Very disappointed. They obviously aren't careful with who they choose to hire since they hired someone with zero brain cells. Don't go here if you want good drinks with good customer service. read more