Wow, rude customer service st the guest services counter! Visiting from out of state and had an urgent need to send money abroad. I've sent money thru Western Union hundreds of times back home and always been able to use my ATM card. This associate refused to let me use my ATM card claiming it was Safeway policy. She was very dismissive and outright rude. She walked away from me before I was done asking questions. Don't work in guest services if you don't like to interact with people! read more

Market had almost everything we needed, busy because Mothers Day was coming up. Make sure to use your app to help curb the cost... plan accordingly. read more

I love shopping at this store....until today. I placed an order yesterday for 2 dozen Poppyseed bagels...pickup on $5.00 Friday. When I go to pick up my order...I am told they don't make the Poppyseed bagels! read more

Very good supply of everything in a nice facility. Paper bags are complimentary, so it was basically the only place on the island where you don't need to bring bags. The 2 checkout lines are very long. read more

Elaine really made my day! She was so helpful and kind. Sincere and down to earth. Great layout and customer service here. Thanks Elaine!!

I updated my review from a few years ago because they added self checkout so the line situation has improved. The bathroom needs some work though. Looks like like it gets cleaned once a day. read more

Same ole Safeway. Never learn. They wait until there's like 10 people in the only morning register open to call for another lane to open, people are seriously annoyed by then! Mornings are when folks are on their way to work...as in time crunch. I saw a few leave their baskets or put the one item back and walk out. That's what I did. I wasn't going to wait in a line 10 deep for a damn bagel! Get with it Safeway! Your service pretty much sucks! read more

Yeah seems like I'm a regular here. I do like coming here with my cousins. We come here weekly on Friday's. I like coming here because of the fruits. It's always so nice and clean. This trip was okay. There were like 20 people in line at checkout and only one line open. It was kinda stupid. Why have so much people working and only have ONE register open? read more

I had a great experience today at Safeway. I'm new to online coupons on the app and wasn't sure if I added my coupon correctly and the gal working simply said she would give the coupon no matter what for trying. She kinda made my day with her positive attitude and great service. That coupon was for NY Steaks at 4.99 a lb too. I grabbed the last one. read more

3 people filling and organizing shelves in the Lihue area. Talking story. Finally got one, Wade, to go and pickup a case of a specific vodka. Still waiting while listening to the other two talk story. Going on 8min yo try to avoid removing their supplies from their stocked shelves. Seriously should have just picked all off the shelf. read more

I have lived in kauai for one year. Since July I have repeatedly complained and written about an employee whom is a threat to Safeway, the community, and myself. I am a 28 year Physician and a chief of medicine both in Hawaii and Chicago. However, management seems to ignore and allow this blatant employee to disrespect, intimidate, belittle, and speak and make customers including me feel unvalued. I am appalled as a citizen of Hawaii and supporter of Safeway that the store refuses to terminate DOTTIE. I am appalled that the Safeway company continues to allow this employee to interact with customers and she outright will not speak or respond to questions, greet guest, or say thank you. She actually looks at you like dirt and stares until you leave. Dottie finds it as a joke. She clearly says you can't do anything to me. What arrogance. I will not continue to support this behavior and have asked the news channels and media to take this story and investigate why Safeway refuses to terminate this clear cancer in their successful store ran by a great woman who understands the values of kauai. FIRE DOTTIE! She makes the store her hostage!!! read more

While tourists have returned to the island, many businesses are not staffed for the increased customer flow. We stopped in for a few essentials but were face with lines more than 30 deep in each of the two manned check out lanes. The 15 items or less clients were relegated to the self checkout which apparently has some operating issues. At any given time during the 30 minutes we waited to check out three of the four self serve kiosks were waiting for assistance. read more

Really poor service. Always out of products I like. Rarely do they restock. And service at deli is terrible. I have had to wait over 20 min for sliced meats and cheese. read more

Oh, Kauai! I love you! And I love your new Safeway, too! It's fresh, it's clean, and the help there is good and friendly! I've made multiple purchase here and can't wait to return! read more

Good place to pick up breakfast groceries if you're visiting Kauai. Having a Safeway card is helpful since the prices will be lower. You can pick up bakery goodies which make an excellent addition to a breakfast meal. I got the strawberry pudding cake and it was good. The poke at Safeway is good. I liked the shrimp kimchee poke and the spicy ahi tuna poke - it looks creamy with lots of green onions. And it has masago in it too I think. We tried the other flavors and I didn't enjoy it as much as the spicy tuna one. I would pass on the sushi though. We needed dinner on a late night once and Safeway was on the way to our hotel so we grabbed some deli sushi and yeah it wasn't great. I think the only decent one was the one that had mangos and avocado slices on top with spicy mayo drizzled. But otherwise come here for grocery essentials snd poke! read more

This supermarket is the best I saw on Kauai. We went to other supermarkets (the other Safeway in Kapaa area and Big Save in Koloa and this location is by far the best. There are 9 tables outside with umbrellas and great mountain views. The market is very clean, large, looks brand new (not sure if it is), no shady people hanging out outside, and has all that a supermarket on the mainland would have. There is also an indoor cafe seating area with music and a Starbucks. Lots of selection and food looks so much fresher than other supermarkets on the island. I would have done all my shopping here but I didn't find out about it until the end of our trip. I will be coming here for all my shopping on all future trips to Kauai. The people in the hot section have some work to do. They don't seem to want to be bothered or spoken to. The sushi people don't seem to speak English and it is very difficult communicating with them. I had to use sign language and gestures in order to ask for little sauce. read more

I usually don't write reviews, but wow. Everytime I come here there's always a long wait. Horrible customer service also. Why waste your time here, better off going to Times. read more

Hi Lihue, I thought this grocery store is really necessary but if you are looking for produces please go to farmer market not only you support local but you get way more for your money! The quality at the farmer market is just amazing Little tips looks for the 50% off marked off items like hummus and guac read more

Normal Safeway meets tourist supply! Everything you'd want and expect plus all the fun unusual things you would find in Hawaii. Best price on candy and coffee. read more

Store is much bigger than Kapaa. Always go to $5 Fridays. It'll be worth it. Load days are Tuesdays and Fridays. There's also a Bank of Hawaii and a Starbucks in there. Pharmacy is located in the back and its much bigger than Kapaa. Fresh cut fruit and veggies are made in the produce department. So much selection of poke and meats inside case. Always have your club card to get your gas points. read more

Horrible pharmacy service. 2 people, took over 30 minutes to fill small order. We were even rudely asked if we'd like our order transferred somewhere else. I will never go there again and neither will my daughter whose prescription they were filling. Excuse, I'm on the phone. read more

This is also a great place to get poke. There variety poke that are really good. Kim chee shrimps and tako (octopus tentacles) are great. We eat poke until we are sick of it when we leave Hawaii. read more

Omgosh the best fresh fish, friendly employees ever. Great selection of everything we were looking for- May want to buy your alcohol at Costco though :) read more

Too expensive. I preferred Costco best, Walmart or big save second . Needed snacks fruit and water. the sushi wasabi was ok. I like the loose leaf tea by the produce I looked like mainland. I prefer supporting local business read more

Looks good on outside but disappointing inside for most part. Pluses include 7 day bank inside and Starbucks with nice seating area. Bulk bins behind produce offer nice but inconsistent finds. Some organic produce. On the not good side the produce is way overpriced and often old and rotten. Lack of healthy options. Illogical arrangement of products. Careless management and staff. Frequently long lines that have caused us to walk out multiple times. We were so excited to have this store open but have never really found it to be a satisfying experience. Typically prefer also not very good Times down the street for better experience at lower cost. With stores like these you can see why Costco does so well on Kauai. read more

Alakai at the Florist Department was super helpful and I wanted to give him a compliment for tremendous customer service. I needed a balloon bouquet and had no clue on what to get. Alakai gave great suggestions and I left the store with a beautiful arrangement for a great price. Thank you. read more

Mahalos Safeway management and customer service. The coin star machine broke while I was using it, I would have lost like $20, but you guys made it right before I left. Thanks again. read more

We were pleasantly surprised on the size and cleanliness of this supermarket. There store was very stock with lots of varieties of good. Plus, it also had a large selection to prepared food to go. Prices are a little higher but that is to be expected given that it is on Kauai. read more

Ok prices. Good selection. Friendly staff. Only negative was, our loaf of bread had mold just 2 days after buying it.

Don't try to rip off anymore you people. Why the f**k you Cashiers don't check the stickers on fruit(pear,apples,peaches,,etc.), but just charge the most expensive price all the time. Every sticker tells the price,doesn't it?? Please don't say that it was a mistake. It happened to me THREE TIMES. So disgusting!! read more

Terrible customer services. All checkouts packed and no manager in sight. This is the worst and there is no excuse for it. Need new management and faster checkout. Especially, given the outrageous prices. read more

Average Safeway that is located in a good part of town and clean. Staff is semi friendly. Shelves are stocked and have every item you need.

Most of the time we are pretty pleased with our shopping experience in the LIHUE store however, need to share the following to help them improve. * cashier placed eggs in bottom of bag, resulting in two cracked eggs * cucumber Kim chee from deli area was not throughly marinated a few times so flavor not consistent * not enough help at deli section so had to wait quite a while several times...ended up walking away * sushi is usually good, however, New Year's Eve was a disappointment because brown rice was not cooked properly...crunchy read more

Everytime I come to the new safeway I have to wait in line for about 10-15min to check-out. There are never enough registers open and there is no automatic check-out option either. Yes, the store is huge and clean, but waiting forever to pay is a huge disappointment. read more

Excellent customer service skills. Very clean and great prices too. The produce is beautiful and very fresh. The flowers are wonderful and the bakery is way too good. Thank You! read more

Love the store. BUT Don't go making a sandwich at the deli counter....you'll be there your whole lunch break. Waited about 10 minutes for the person in front of me to have her sandwich made. I knew then i should just leave the line but i was next decided to stay. Then the worker literally took 30 minutes to make my sandwich. -_- I had no time to eat on my lunch break, by the time I reached the office I had to go back to work. If your break is more than an hour, you can chance it & go. I wouldn't recommend it. The slowest sandwich making ever. Now I know why nobody is at that area at that specific time. PAINFULLY SLOW.....LIKE SLOTHS!! I think sloths are faster at the speed I saw this worker going... -_- I will probably never even go during my days off. I'll stick to making sandwiches myself. It's faster. read more

The Safeway store is brand new but the employee in the parking lot was like asking for a death wish my dad was driving in the parking stall the employee starts to try to push the carts in front of the car while we're parking read more

Ok so I came into the store not expecting to find certain vegan products I get at home in CA sometimes at whole foods. I was pleasantly surprised by the variety of vegan and vegetarian products one might want while here. I found my vegan hot dogs, chao cheese, vegan bleu cheese dressing, and a variety of non dairy ice creams. They had a lot of vegan meat substitutes to choose from too. My Safeway near my house rarely carries these items thus ending up at whole foods. Thank you Safeway for the options! Oh and the stores really clean and organized. Must stop by if you are in need of grocery. Oh and the prices weren't too high compared to mainland prices. read more

This Safeway is stunning, perfectly organized and has everything you could possibly need during your stay in Kauai. Many prices are comparable to what you would pay in Southern California, or at least not as expensive as we had expected. The selection is pretty mind-blowing and the store is enormous. This is the perfect place for visitors to do all your grocery shopping - they have it all (including a Starbucks)! read more

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Some of the best Poke on the island in the deli, and a third of the price of most places. Beats the gorilla bowl recommend by our babbling taxi driver by a mile. Hey also it's safeway, stock up! read more