This is the nearest grocery store to my new home. I went shopping on a Sunday evening around 9:30 p.m. Parking lot is large, well-lit with many spaces available. Upon entry, there are many carts available. The sanitary wipes to protect you from cooties are inside the next door. So, you have to catch the cooties with your hands first; once you go inside the next door, you grab a a bunch of sanitary wipes and kills the cooties on your hands and shopping cart handle. You are greeted by a lovely floral department to your right, which is neglected. I typically only feel sorry for things with a face, but I couldn't help but want to grab the nearest deer park pack and water the wilted plants. *Dear plants, welcome to your new home at Safeway of Hanover; be assured your stay here will be nurturing as ever. ~lovingly, Safeway floral dept.* Next, welcome to the produce department. It's not your local farmer's market; the produce is not fully stocked and produce is wilted. This cuts down significantly on the time you spend grocery shopping; this is good for me, bc I don't like grocery shopping. I guess I came right after the mad rush and right before the night crew stocks. If you are vertically challenged, you will have to find help reaching the milk. Gravity and angle keep the cartons from sliding down as customers remove them from the shelving. The cashier was very friendly and engaging. Another plus is that the lines were short and checkout was fast enough. As with many things, I will return due to proximity. read more

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Selection here is pretty good. Plenty of organic options. Prices are ok if you get the card they offer for free. Cashier was rude. Manager handled it when I reported it. Shouldn't have to worry about that sort of thing but you can't control other people. read more

They are hot garbage, never have a full staff of registers with lines circling the isles. Horrible management.

Don't go here on a Sunday evening at like 6pm... you'll be in line for like a millennium. Also what's up with like no baskets at the front... I was running all over the store trying to hold stuff. Ok so on a normal day, during non-rush times... it's a pretty good place so like don't be too turned off. However like if you're going during rush hour... bring a book to read or something. read more

We have visited this location multiple times. The store is clean and very organized. They have a good selection of brands. I find the prices higher than most, but for the area and Walmart, it's okay. Their self checkout it's very convenient. It can get busy at times, specially after work. I like to get my Starbucks, which is right inside, very convenient as well. It is not our favorite stop for groceries, but it works for last minute items. read more

Every time I drive by the Panera Bread located in the same area as this Safeway, I wonder if I am the only one in the world that thinks Panera is overrated. I was happy to discover that the Safeway deli makes a delicious sandwich giving me more for my money. I highly recommend the Tuscan Chicken on the pesto split bread. Add some artichoke, slices of marinated mozeralla, pesto aioli and toast for two minutes and you have a very tasty midday meal. Praises aside, this isn't like your local Subway. Sandwich artists they are not so don't expect speed or consistency when you order. Do I still go back? Of course... I go to great lengths for tasty food. read more

Unbelievably, after we just waited in a long line and had all of our groceries on the belt, the cashier decided it was time for her to leave. Without a word to us, she just walked away from her station. After my wife complained, the manager came over and rung up our purchase. The cashier who was in such a hurry to leave? She stopped to chat with another cashier. When the manager asked her what she was doing, she just said "No, I'm good." She could not have been more wrong. We cannot patronize a store that would tolerate that kind of disrespectful treatment of both customers and managers by the staff. This is the closest grocery store to us, but we won't be coming back. read more

This store has the most unenthusiastic, unhelpful employees of any retail establishment I've ever been to. Expect to wait up to 5-10 minutes just for someone at the deli to acknowledge you. When they do, it will usually be something like, "What do you need?" Then they'll talk to each other for a few minutes until they feel like fulfilling your order. This has happened so many times. Management does nothing when informed. The seafood department typically has kinder, more attentive staff. They are knowledgeable about their product and are happy to help. Today, two different employees cut me off as I was walking (just walked right in front of me and didn't acknowledge me). Now, I'm not some damsel in distress who needs to be catered to, but I am a human being and a customer. I gave an extra star because they do seem to have some good sales and they always have the products I'm looking for. I just wish that the employees who choose to work there would actually pretend to even remotely like their jobs. read more

Went to Safeway to get deli cheese and this is what they gave me. I am disgusted that this is what they would sell to somebody read more

Safeway - Grocery Near Me - Hanover, Maryland

The store is clean and the employees are friendly. But I went to the pharmacy for a flu shot and there were no pharmacists in sight. They didn't even have the windows open. Waited till about 9:20 (the hours posted says they open at 9) to see if maybe someone would come up and open the counters with no luck. Disappointing. :/ read more

I only go to this store as an absolute last resort, even though it is definitely my closest grocery store. The store is a mess, many items are expired, and only one checkout line is available (at least any time I've been there). It takes forever, the staff are terse and unhelpful. read more

I like that it's open 24 hours a day. Too bad they're expensive. The issue I had with this location was that there was a line waiting for the self check-out kiosks, and a couple people needed help in order to get going. But instead of the employee who monitors that area (and who was about six feet away from those people) opening more of the kiosks for others to use - or better yet, simply helping the customers who were stuck - he just stood there, leaning on the counter, chatting up a female customer. Come on. At least PRETEND like you're doing your job. read more

I ran to the store because we needed soda and I go and grab a few things. I was craving Sierra Mist. Go home to drink it and it expired 2 months ago. And this isn't the first time it's happened. Get it together Safeway. You're slowly making me want to go to food lion from now on.. By the way, the soda I wanted to grab was from the cooler and it was warm in there and off!!! That frustrated me so I went to the refrigerated sodas when you first walk in. And grabbed the Sierra Mist. Didn't realize til I was home that it expired January 11th. Thanks a lot. Totally a bummer :( read more

Safeway - Grocery Near Me - Hanover, Maryland

What a horrible experience I had here today. I loaded up a full cart of groceries and when I went to check out they only had one open register lit (besides the self check lanes). Yes, it was the 15 items or less lane. I had to proceed to put $200 worth of groceries through on this conveyor. Guess what kind of looks I was getting from the people that came behind me (who really did only have a few items). One woman actually verbalized her discontent "oh, that's not 15 items". I had to explain that it was the only one open. By the way, they did open another lane after i had all of my items on the belt. I was a bit like Lucy from I love Lucy when she was at the chocolate factory. I was dumping my cart on the conveyor as fast as I could so I could reduce the number of angry glares I was getting. Since there was no place to put the bagged stuff (my cart was still 1/3 full) the bags just piled up at the other end. As soon as the cart was empty I had to run to the other end and throw the bagged groceries back in the empty cart. FYI - nobody from Safeway volunteered to help me. The understaffing is a common issue at this Safeway. Did I mention it was 11:30 on a Saturday morning when this happened. The place was bustling. They have a a Safeway reward program that allows you to download coupons and specials to your card to save some money. You can go on their website and create your shopping list, which is convenient. It would be much more convenient if you could sort your list by aisle so you don't have to backtrack so much to find what you are looking for. I assume the management is rewarded for keeping staffing at an extremely low level. That will only run business away. We need some better options in this area! read more

I'm about to stop going into this store....customer service is just not a priority....it's sad because I live literally around the corner! Trying to make a quick run before work: go in, grab a few items, one cashier, self checkout is closed....it's always like this I'm just tired read more

We live very close but this store is not good. When you first walk in, you can immediately smell the meat and fish coolers. The smell is really aweful and so bad that I'm concerned about the cleanliness of the meat department. I've also noticed lots of chicken juice drippings in the bottom of the meat coolers which makes me think that they aren't cold enough to keep the meat frozen and they aren't getting cleaned well. Gross In addition, I think the management must be lacking because the employees I've talked to have been nice but they are understaffed every time which means they are running around and customers are frustrated with backed up lines, phones ringing off the hook and areas not fully stocked. Update: I decided to give this place another chance because they've made improvements and the smell issue is much better, but I had this experience today: leaving the meat area I see a package of raw chicken wings that have been torn open and are sitting open in a display of cans. So I hand them to the guy in the white coat stocking the meat. He says "oh yeah, I put them there to pull." So...you intentionally spread raw chicken juice all over canned goods that people are going to buy? Turned out, he was the meat department manager. If that's what happens in the front I can only imagine the health code violations behind the counter. Yay salmonella. read more

Safeway Pharmacy: Tony is the best. He has been taking care of the Carlin family since us girls for about 9 years. It has gotten to the point where he will already have our medicine ready for us since we never seem to keep our refill numbers. He is the best. There are a select few of the pharmacy employees who we actually love there. If we don't see Tony or someone else familiar we wait until tomorrow, no matter how sick we are. read more

I simply don't understand. Maybe i'm to spoiled from publix in South Florida, nothing seems to compare to it. However, just upon this store personally. It's like walking into a dungeon! Why are the lights so dim?! Fine, you're 24 hours but please at least be lit up during the main busy hours 7am-8/9pm??. The floors are dirty, the aroma that hits you as you walk in should be clear enough to steer you out the door. Prices are a bit on the higher side, i've had many more better bargains at Wegman's than here with a nicer environment to shop in. Customer Service Staff is null and Void. I'd rather go out of my way to Wegmans or Whole Foods for pleasant shopping experience. Hell, even Weiss off Annapolis Blvd is brighter and appears cleaner than this store! read more

This is the worst Safeway I have ever been in. I used to live nearby. After a couple visits I stopped going there. I drove past this store to go to other grocery stores. However, after dinner one night my wife and I stopped in to pick up a couple items. It only served to reinforce my opinion of the store. First is the entire store smells like bad fish because the seafood section is not properly cleaned. Yes, the entire store smells like old fish. The employees have no sense of customer service. Even at checkout. When the lines are forming down the aisles, they barely engage the customers and are obviously mad they have to be at work. Management obviously has no control of the store or its employees and it's obvious that they do not care. read more

I am new to the area and this store would be my go-to since I live around the corner from it. Experienced the store only a handful of times and most of those times were awful! The first being I purchased a pecorino Romano cheese brand called Locatelli, it is not refrigerated at the store which is normal but needs to be in the fridge before the sell by date. I noticed that it tasted kinda weird and not like it normally does, almost made me sick to my stomach. I return to the store to buy another thinking it was a bad batch, I looked at all the cheese containers and the sell by dates were weeks old! The worst was seeing all the disgusting black mold at the bottom of the containers! I told a deli employee about it, he dismissed me, said he would find someone to take care of it, was extremely rude and turned away from me to help another customer. Well, came back a week or 2 later for my normal shop, and out of curiosity decided to see if they removed the molded cheese. They didn't. Now the cheese sell by date was a month old! Disgusting! Makes me wonder how many other things are expired in this store that could make someone seriously ill. Many employees are extremely rude, I was berated by an employee who accused me of cutting the line for self check out (when there was no one on the line). If anyone has ever visited this store you would find that the line and the way it is set up for the self check out is very confusing, I made an honest mistake when I waited for a self check out machine on the far side thinking it was the line. I've never cut a line in my entire life and like I said made a mistake waiting in the wrong spot. This employee berated me and accused me, I felt so embarrassed and humiliated. I found another grocery store, that's further away from my house. But it's worth it since it has fresh quality food and employees that are customer service centered. If you shop at this store make sure you check the dates! read more

Never enough checkout lanes open during the week. I was here on a Saturday at 1:00 pm and there was ONE checkout open with a line around the corner. Customer service at the deli is worse than slow. They seem more concerned with telling stories than attending to customers. Management is slow to react to present situations. Overall poor operations.... read more

Never order online. They didn't fill what I wanted and I tried to cancel. Customer service was rude and kept putting me on hold and hanging up. read more

Beware of online delivery. It's not Safeway that shops and delivers! Its Instacart and you may get anything. Safeway does not hold themselves accountable for any item ordered and delivered online. Go figure! read more

I recently moved to the area and was excited about a Safeway store nearby because I've always known it as a top-of-the-line, premium-type grocery store. Imagine my disappointment when I walk in and notice that it is dirty, stinky, customer service is lacking, and stuff is just "all over the place." I chalked it up to just a "bad day" but it was the same way when I returned to the store again! I've been to a number of Safeway stores in many other locations and it is normally much more high quality - certainly not this one. I normally frequent additional stores for higher quality produce and other "premium" items that are not available at the Commissary, but honestly this is my "last resort" store if I cannot find what I need anywhere else. I really hope that Management see this and other similar reviews and work to clean this store up! read more

My neighbors and I have shared a long list of complaints about this store from spoiled and expired food to a gross lack of concern shown by store management, even at the corporate level. A number of us have resolved to take our business elsewhere even if it involves driving a bit farther or higher prices in exchange for fresh food and quality service. read more

I didn't come here to go grocery shopping, which if i did, I'm sure that I would have a good experience. I came here to grab a quick lunch as I had to rush back to the office. One of my co-workers told me Safeway has really good wings on the Wing Bar. So, I circled around the different Hot bars & lunch stands and ended up at the Wing Bar, of course, Lol. It's $7/lb, and there's about 8 different flavors of wings, you also have the choice of choosing between Boneless Wings or Traditional Wings. I got (2) General Tso, 3 Buffalo Boneless Wings and (1) Buffalo Ranch traditional wing ( it sounded really good, and I just wanted to taste it). The Buffalo Boneless Wings were really big where as the General Tso Boneless wings were on the smaller side. I also grabbed a pre-made Southwestern Salad as a side to my wings. All of the wings were really good and flavorful. I wish the wings had more sauce as they seemed to be a bit dry. But overall, not bad for wings on a Hot Bar at a Grocery Store. There was something that rubbed me the wrong way with my trip to SafeWay. After we picked out our lunch, my sister and I went to stand in line for the Self Checkout . The line for self checkout was long, but they at least had about 6 self checkout stations opened. When we finally got to the front of the line, we decided to go to the self checkout station together so that I could use my sisters Safeway Card. My sister checkout her food first. While she was checking out her food, I had my food sitting on the little table that's slightly below the scanner. My sister didn't know how to ring up the wings ( as they're by the pound) and the employee ( little old Asian lady) came over, being very pushy and rude, and showed my sister how to ring up the wings. I guess the employee stands at the Checkout Station in order to make sure that customers ring up their items correctly, and to help customers out if there's an issue. This employee was not nice, and seem to only focus on speed and getting people off of the self checkout stations. When my sister finished ringing up her food, I moved my food from the table and started to scan it. The employee came back over as she noticed my sister was done,and must not have seen my food on the table, and had the nerve to loudly say " taking to long ladies." I just gave the employee a stern look. She was lucky she's an old lady, because if she wasn't, there definitely would of been words exchanged. We waited in the long line just like everyone else, so there was no need to rush us, and the employee's comment was not necessary especially as we weren't even at the self checkout station that long. read more

Love the store, always great food. Good selection of fresh produce and meat. They never have enough full service lines open (2 @ 5pm on a weekday!!) and the self service lines are good but the scales are always miscalibrated and think you have unscanned items in the bags. Overall great store, but the checkout system needs some help badly. read more

This location has a Starbucks and Sushi Bar. I have gotten a fresh spicy California roll made for me while I stand there during lunch time. I wish the produce was more fresh as I have gotten salad that went bad immediately after opening. This is the average Safeway. read more

Sorry, but I love my Safeway here. It receives the 4th star alone for their "Premium Safeway Select" Icecream which is seriously amazing and I HIGHLY recommend the 'Salted Caramel Pecan Praline"... I'm not a huge sweets fan much less an Ice cream affeciando (even though I've mentioned it in my last review). I don't typically go for store brand items but Safeway knows what they are doing and they have such excellent products (ie Mexican Hot Chocolate Creamer.. I specifically come here just for this and it's my only sugar intake during the week, it's THAT awesome!) The checkers are friendly.. The fish monger is my BFF here.. Everything is clean. They even have a Starbucks inside for those who crave those blood sucking coffee chains. You want flowers, sushi, a foot long, fresh donuts/bagels, and a Redbox all in one place.. Come on ova! read more

And it continues. On Sunday they have one lane open in the middle of the day. ONE LANE. The self-scans were open and being used but anyone who had a cart full of groceries was wanting to use the normal lanes as anyone would, right? There were 4 employees standing around the customer service counter, one of which was the manager who then wandered over to talk to a guy standing by the bank counter then she just walked out. Employees were milling around the Starbucks as well. We waited in line 15 minutes, while one couple behind us ended up just leaving their cart and leaving the store (not cool but still, I don't blame them). This makes me think of what I didn't put in my original post. There are NEVER enough employees. You always end up waiting for ages. They do not seem to have baggers so you have hurried cashiers piling your groceries into bags and they rather speed through the order than not crush your bread or break some eggs. Best thing that I forgot to post previously: On a trip on a Friday afternoon I walked by the refrigerator/freezer things in the fish department that have the frozen salmon and whatnot that you can just reach into. There was a pool of water on the floor next to and coming out from under the pipe that runs at the base of the freezer. I went over to the seafood department to tell a worker to which she responded, "yeah, we know." Um..... they had no wet floor signs, no mops, nothing, to protect people (I am thinking of older people who may not see it and then break a hip or something). This store is just so awful. read more

20 ppl in line for self check out and they didn't think to open either of the Express lanes. Smh

Rosa is a very nasty lady. She need to learn customer service. I called to complain and the gentlemen let me know she's the Manager. If she is running the place you can only imagine the customer service at this location. read more

I do everything I can to avoid this location and safeway in general. Today, I had no choice. And was once again reminded why I dread going there. I'd explain more, but its not my job to fix their company. Instead, I'm opting to vote with my dollar and go elsewhere. read more

One of the worst Safeway that I have ever been to.the store smells putrid as you walk in, service at deli counter horrendous, overall will not shop here ever again. read more

Very clean store, great and friendly workers. Deli food is fresh to the max. Plenty of parking. Located in the plaza with many other small stores. Would recommend this place compare to other stores around here. Keep the good work guys! read more

There's usually only 1 register open so expect to wait in line for at least 15 minutes, even if there is only one person ahead of you. Self checkout runs smoothly when Shawnee (who is AWESOME, btw) is there. Otherwise... The meat/butcher counter employee that helped me today did NOT wash his hands OR put on proper food-handling gloves. The cloth gloves he was wearing to stock the shelves is what he wore to pick up raw meat. Then he was about to go back with the SAME gloves still on and contaminate the entire store before I stopped him. I refused to take the meat he handled with his dirty gloves. So then he took them off and handled the meat with his bare hands....which were still not washed!!!! I have been on hold to speak with the manager for about 20 minutes, who wasn't available to speak with at the store in person. Hmm. read more

When this Safeway first opened the service and selection was top notch. Over the past few years, the service is mediocre, you can find a couple of quality employees that care about work and customers, but the rest want to sit around and chat amongst themselves, and won't even give you eye contact. I needed a price check today, and no one would come help the cashier. Other employees were standing around, but no one answered her page, and she tried about 3-4 times. The manager of this team should clean house, and then be fired themself for allowing this shabby service. So, I am finally done with Safeway and will now go to Weis which is just a couple more miles away, but hopefully will be much less aggravating. I am done! read more

Unless you like standing in long lines, avoid this store. I've lived in the area for about one year and go into this store about once a month when I can't find what I'm looking for at other stores. Every time throughout this year there has been one register open and their self checkout machines constantly require an employee to clear an error but getting someone to do that takes too long. It is incredibly frustrating to shop here. read more

If I could give a negative 5 stars I would. It is 4:44 PM on a Sunday afternoon. There are over 75 people waiting in 3 full service lines. There are 6 self serve registers open with over 50 people waiting in line to use them. Most people have less than 10 items. Multiple employees are just standing around. This is extremely poor store management. Effective store management would have staffed appropriately for a peak time. Effective store management would have shifted employees from other departments to open additional registers. Extremely disappointed. Do not shop at this location. read more

Ok, it's a grocery store, not a lot to say about it, but they carry a pretty good selection of organic products and are open 24/7. The staff (for the most part) is friendly and helpful. They have 6 self-check out lines...which I love when trying to get in and out without having to actually talk to anyone! I've gone here for 3 years and even though their prices are slightly higher than Walmart, if you live on Arundel Mills Blvd or Fort Meade, it's the best choice. I would give them 5 stars, but some of the staff isn't very friendly and shopping carts are literally left all over the place in the parking lot. Not their fault people are so ridiculously lazy, but they should have someone police them up every day. read more