This company and program is a big fat scam. For the amount of money you pay for this, you should be receiving way better customer service. They're helpful and all until the transaction goes through, and then you suddenly don't matter. Ridiculous. They probably don't unlock it to keep stalling you until you pass your course expiration date, so that you'll be forced to pay for the $50 extension. It's only 16 lessons! It shouldn't take as long as they make it take. Believe me, 1 star is being generous. I'd give it 0 if I could. I'm currently enrolled in Safeway, and I regret not doing enough research beforehand. Firstly, they have these automatic timers that go off about every hour that make you answer some security questions, and you only get 60 seconds to do so. If you don't complete the questions in time, you are completely locked out for twenty four hours. They tell you to "send them an email or give them a call" and that they'll unlock it. What a JOKE! You might as well save the effort and wait the 24 hours. They never answer an email, or unlock the account. I sent 4 requests for them to send me an email to reset my password, and I wasted 3 days waiting. Nothing. I was forced to get a parent involved, and even then it took a couple days for them to answer. I've sent several emails requesting for my account to be unlocked, and they never answer. I've even called them, at 11am, when they SHOULD be there to answer their phones, and they never do. Another thing, if you are a fast reader, FORGET IT. They have these stupid page timers that won't let you turn the page until that amount of time has passed. I end up having to wait a minute and half just trying to turn the page. And, having ADHD, that's plenty of time to get distracted. I've also had issues where it'll change the grades on quizzes or progress on lessons and I'll have to contact them to change it in order to move on. Additionally, a bunch of the instructors are incredibly grumpy and rude and will yell at you the second you make a mistake. I got yelled at for not putting my seatbelt on fast enough. I hadn't even started the car!! And it's not like their yelling was making me go any faster, it just made my hands shake more. I was on the verge of tears by the time I was finished. It was my first drive, too, and this awful instructor ruined that for me. I was scared to drive with Safeway again. There was another one that kept making a bunch of racist jokes and made me very uncomfortable the whole way. It feels like a godsend when you finally get one that doesn't act like you just flunked Calculus when you wait a half a second too long at a light. And god forbid you miss a session- they charge a $75 fee! So I beg you. If you love your children or yourself, don't listen to those fake "testimonies" that they pay to have written. Just enroll in like Aceable or something. I've heard good things about that program. But do NOT waste your money and time with Safeway. Your time and money are worth way more than this garbage program. They don't deserve your business. They're just a greedy, ignorant, money-hungry business that doesn't give a second thought to the parents or kids. Don't encourage companies like this. And oh god do your research before you sign up. Don't be a fool like me. Best of luck! read more
