Unfortunately I live closest to the Alamo Safeway where the customer service manager is rude and fights against the customers instead of going above and beyond for her local shoppers. I know we are in a pandemic, but there should be some sort of compensation for selling me rotten food. I brought it back the very next day and she wouldn't even let me exchange it or give me credit. This Safeway is always like this even when we are not in a pandemic, the only people who go above and beyond in this store as far as front of the store are Dennis (the early morning guy who is always pleasant and smiling) and the guy with the long hair who wears a hat and sometimes a beanie (I forgot his nam Lafayette Safeway, Pleasant Hill Safeway, San Ramon and Walnut Creek all seem to have great customer service! Alamo Safeway does not! read more

Service is good but prices are high. The app is pretty accurate in terms of what they do or don't have in stock. The curbside pickup is heavenly! Saves me so much time and they choose good fruit and veggies! No complaints from the family! read more

Buyer beware! The last 3 times, they have tried to overcharge me. I have talked with the manager, who says he hears this frequently, but nothing is done about it. Something is really wrong with the system, and maybe some of the tellers are dishonest. I reported this to corporate. I don't plan to visit again. read more

Have unwittingly purchased expired or nearly expired items here numerous times, just saw a post on Nextdoor about expired cheese. The other day they where selling boxed pastries for half price that expired in a week. The current stock had a 30 day date on them! Safeway doesn't claim their Yelp page!? Tells me they don't care about what people think of the groceries service they provide. The CEO of Safeway lives in this town as well. read more

Last week I purchased a rotisserie chicken that was advertised for the Friday special price of $5.00, when I got home I noticed that I was charged $8.99. I drove back to the Alamo store for a refund of $3.99. The customer service agent told me that several people had complained about the same thing (perhaps she should have notified management of this problem). Yesterday I bought baby back ribs that were advertised at 2lbs @ $5.00. I was charged 21.11 for the package of ribs, the price difference was over $13.00. I told the Safeway employee that I should probably shop elsewhere because I keep getting overcharged. She stated very defensively that she was not the one who overcharged me. This Safeway overcharges for advertised products on a regular basis. Perhaps a visit from the dept of weights and measures should investigate the matter. read more

Always friendly and great service! Love the layout and clean store! Fast self check out available.

Actually, a lot of the staff is helpful and friendly. Better than the staff at a lot of other Safeway locations. However, it does depend on who you get because I have had a few grumpy or incompetent cashiers here, but they are more the exception. Even though this is a smaller store, it has most things that you might need. It is also open 24 hours. Parking lot isn't insane because it's a smaller location. read more

This is my favorite Safeway in all of 925, 510 and 415. Seafood rep in your face ready to help. Produce rep always restocking fresh veggies and fruit. Sushi guy is nice. Good store layout. Recently remodeled. They carry my favs. The lady who manages the flow of the lines does a great job at getting you checked out quickly. Customer service is there promptly and helpful. Only complaint is that sometimes, the club priced stuff doesn't ring up correctly so look at your receipts. Customer service helps right away if there are any price discrepancies. People who shop there are respectful and tolerable for the most part. I recently had a bad experience at the Corte Maders safeway and felt that this review was long over due. People often review once they have a bad experience. You've gotta give a shot out every once in a while too. Especially if it's your regular market where you buy your groceries on a regular basis. read more

Will Martinez ever become a fancy town that can have a fancy big Safeway just like this? I sure hope so. This Safeway is straight out of a commercial. Its big, spacious, glittering with newness and beauty. I have stopped in here occasionally and I breath a sigh of whimsy every time. This Safeway is the nicest Safeway I have ever been in. read more

Safeway - Grocery Near Me - Alamo, California

We have on multiple occasions bought meat that did not have an expiration dates from this location and several time spoiled when we opened the packes and just threw them away. This last time we decided to actually take back the filet's and let them know, however the manager "Nora" was not concerned about the no expiration dates nor selling rotten meat to customers and more concerned that I show her a receipt.....even though they were "safeway signature brand." Horrible customer service. I had to go all the way back home to find the receipt, which we could not find, therefore we were never reimbursed nor did they take our concern seriously. $45 given to Safeway for rotten meat. Rediculous. We will not be shopping at safeway in Alamo anymore. read more

I love the Alamo store. The fruit and veggies are AMAZING. They tend to have more products in this store. They just did a remodel of the shelves and the place looks great. The CSR's are always friendly and most take the time to recognize you if you shop there on a regular basis. The deli counter and sushi counter are really good here. They listen to what you want and get your sandwich right! The sushi is fresh and made at the counter, so you can see if happening! The soup counter offers a great selection of warm soups/chili's to chose from. It's a great store. I love going into this one and the parking lot is set up well and there is always parking in the area. read more

I posted the super delicious Bandaid Mandarin Chicken that was included in our take out! Yummm! Guarantee we wont be coming back for lunches. Shoppers beware, unless used bandaids in your food are your thing.... read more

Safeway - Found a bandaid in their mandarin chicken, as i was about to serve it today. - Grocery Near Me - Alamo, California

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Alamo's Safeway is comfy and huge. while looking for the beer section, saw udon (1.79) and P. F. Chang dinner for 2 (6 or 8, forget). going price for udon in j. eateries is$8-$10 brew: Ninkasa Seasonal (3.99) w/card, $1 savings -smooth drink, no bitterness, 6% alc, lacking in boldness. -"brit styled malt balanced with northwest style hops". sounds bland to me. tasted like it. take outs: -usual good service from safeway associates. read more

I can deal with a busy store and subpar service but I CAN NOT deal with always getting over charged!! Today was the 3rd time (that I noticed) where I'm not being charged correctly. It's both the apps fault and the cashiers each time, never either or. Today was really annoying because there was a "special" on zucchini. I was charged double and mentioned it to her. The cashier had said so directly, "I don't know how to fix that" and I said okay well can you call someone that can? She had no desire to help me or care that her line was getting long. I felt bad having to hold people up more than she did! I'm not going back here unless it's for 1-3 things. This is a continuous problem and I don't have the patience or time to shop here. On another note the deli has a good selection and the food is great. Lol read more

Really nice young manager, Dora, I see her all the time at night. She is always so helpful with my curbside pick up! The new layout of Safeway is so nice! Really recommend this place! :) read more

Nice clean store .. Not busy at all .. Does the job for your grocery needs.. The register clerk was very friendly and nice too!! read more

Safeway - Grocery Near Me - Alamo, California

I'll give it another star. I still wouldn't buy a cake or bakery item here (the donuts, bagels, bread and such are fine, but don't buy the cake!). This still isn't my go to grocery store. Too expensive. However, it is pretty good for a Safeway. There is a very good selection of brands and food items. I am particularly impressed by their produce selection. You can find some very exotic items in the produce section and even some good deals. Still, doesn't come even close to Sprouts, but I do come here on occasion to buy the occasional processed food item that Sprouts doesn't carry. Update: There ARE bakery items I would get here. The macarons were surprisingly good and well priced. Quite impressed with those. Flavors were even creative and included an earl gray chocolate and pistachio which were very good indeed. However, their little apple tart wasn't very good. Much too sweet and not enough acid on the apples. Was pretty though. Seafood here can also be quite good and decently priced. read more

I always come here after I finish working out at 24 Hour Fitness. I like coming here it's always pretty nice and clean. It isn't busy during the 1-3pm hours but I am not sure at night. They always have those quick yogurt parfait options or sliced fruits when you walk in. I would say they keep that place pretty stocked most of the time. Glad there is a big parking lot outside too! read more

I have been using this Safeway for years and I must say it has been going down hill. More an more things seem to be less than acceptable. I have now on more than one occasion come home to find "fresh produce" that it old and even with mold on the the bottoms of sealed packaging. They have been renovating the store which is great accept perhaps not right at holiday season with many items unavailable due to this. I will say "most" of the employees are helpful and great but there are those few. I cannot imagine the store managers aren't aware of these few employees, so perhaps keep them away from the customer. Looking forward to getting use to the new layout and maybe you guys should re-think putting the alcohol with a straight shot to the front door. Seems you are just setting it up for easy shoplifting. read more

My husband and I were working in the area, needed to get several items, so stopped there for convenience. Deli counter lady, heavy set hair disheveled NOT in a hair net, was training a new hire. I don't know if she was having a bad day, but during my ordering period she never made eye contact with me, never smiled, she seemed to be disgruntled, perhaps she was training her replacement. I had ordered 2 sandwiches for lunch and 2 breakfast sandwiches. When I returned to pick up my sandwiches the same woman was acting like a new woman helping what seemed to be a local. Engaging him in delightful conversation smiling and laughing, myself an out of toner, middle age, Construction worker, I couldn't even get her to be cordial. In fact the trainee was pleasant and gave me directions to the restroom. When I returned to our job site just down the street I went to bite into my breakfast sandwich and I bit into a cheese wrapper left on my cheese . With a trainee watching and learning you left the paper on? Are the deli people at Safeway so disgruntled was this on purpose? Or was it because of my ethnicity or lack of name brand clothes that you felt I didn't need to be treated as a respected customer? All I can say is that it won't happen again. I won't be back. read more

Safeway - Grocery Near Me - Alamo, California

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I rated this Safeway for sole reason of their amazing $3 yogurts with blueberries and stroberries. It's Amazing!!! Service is top notch too. read more

Safeway - This $3 yogurt with fresh blueberries and stroberries is sole reason why I review this store. It's amazing! - Grocery Near Me - Alamo, California

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The clerks, stock people, producer people and meat/ deli counter are the best. The checkers and managers have been dealing with everything with this crisis with grace. They have so much patience and are trying their best to serve our community. My family thanks them from the bottom of our hearts. read more

I am writing this review (which I do not normally do) as I have met the most caring, thoroughly delightful person that I have come across in about 10 years. This young manager of the meat department who's name is Keith, has the most positive temperament that we all Americans should have with one another. He goes out of his way giving exceptional customer service and is just all around kind to people. Please Safeway, do not lose this precious being. He is the best thing to happen to Safeway in a long, long time. Thank you Keith for being a part of Alamo Safeway. read more

Giving 5star review to Kayla and the team at the Safeway bakery!! I ordered 2 cakes last few weeks---when I ordered I showed an image for my idea...and they did a beautiful job!! And the cakes are reasonable $ and delicious!! Thank you!! read more

Safeway - Wonderful cakes!! - Grocery Near Me - Alamo, California

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Elora is the best employee you can ever hope for when looking for specialties in the deli. She is dedicated kind and would go the extra mile to help you. Safeway is happy to have her. read more

Great service in the deli department from Isabel who prepares the Chinese food on a daily basis. Just amazing. Always pleasant and friendly with plenty of dish options. read more

This used to be my go to Safeway but now I'm not so sure. Went to shop on senior morning and discovered poorly stocked shelves, employees not wearing masks and no one challenging customers that were not wearing masks. I didn't feel particularly safe except for being early enough to avoid a large crowd. read more

This has happened to me too many times to count over the years and I chose to ignore it but today was too blatant to ignore. The store was not super busy and they had two people working the registers. I started to head to an employee who was standing in front of her register and she said 'you can go over to the other register', I was not sure why as I did not have a big load and she was not doing anything. Two minutes later a man started to get in line behind me with a slightly larger load and she pulled him immediately. I had to wait for two customers ahead of me, one with a large load and he was in and out before I even started. I have seen too many times where instead of pulling the person who is 'next' they pull out the white males, perhaps thinking their time is more valuable than everyone else. Again, I tried to let it go but it has happened to me (and many others that I have witnessed) too many times for it to be ignored. Employees should simply service the next person in line - it is the right thing to do, don't make a judgement on whose time is more important. read more

Was shopping today and was looking at an item with no visible pricing. I asked a young woman behind the bakery counter if she could scan a price check. After a full 90 seconds of hemming & hawing she spotted another employee and said "ask him, I just put these gloves on". The other clerk was nice and scanned it. A few minutes later I asked to place an urgent for a few dozen rolls. Again hemming & hawing and a dismissal with "we don't have a manager, can't do special orders" Seems a day or two of customer service training and attitude adjustment is in order. read more

The staff members at this Safeway are excellent - always friendly, helpful and accommodating. Shelves neatly organized, ultra clean store, fresh produce, amazing meat/fish dept. We have two other Safeway's closer to us, but we prefer this one by far. Special kudos to Lisa who often comes to my rescue whenever I need help - whether it's to locate my special offers, or when I get confused at self checkout or for a rain check. read more

Been coming to this Safeway for 30 + years...just have to compliment Debbie, I believe she's the bookkeeper plus...always busy, always multitasking with a cheerful efficient attitude. She gives Great customer service with care and generosity...had to shop twice today, once for me and 2nd time for my 93 year old Mom...she offered me one of her doughnuts and approved my 2nd order of bogo specials...forgot to use my Mom's Safeway number. Was exhausted having to shop a 2nd time after work, so appreciated the cashier and Debbie... read more

Can never get a sandwich here in the morning, their employees are always taking up the line in the morning. Seems like all the employees are stuck up or act too cool to help you out read more

Wanted to buy a snack before work at 4:30am. Went in, saw several people stocking...literally a lady next to the only checkout with a light on. Went in and squeezed their squeaky toy for service...and waited and waited and waited. Squeezed it again and heard her talking to another customer about some personal thing and thought why am I wasting time here. Waited a bit longer without any acknowledgement. Ended up leaving my stuff at checkout and left without being acknowledged by anyone. I get it, working at this hour sucks (I'm literally in the same boat - work two jobs actually) but I wish people good morning and try to be as nice as possible, but in this case no one made an effort to even talk to me or checkout my items. I can't believe I'm even saying this, but put a self checkout in if your employees are going to be like this. read more

Pretty good service.. The are a few slow checkers, but most of them are great. Della is the best. She should be the Front end manager, if they have that position... The produce section should be of better quality, after all it is Alamo! It's a solid three star, but it gets one extra for being my home turf store. read more

Safeway - Front end - Grocery Near Me - Alamo, California

If you were trying to lose business through taking away all the parking on one row for online shopping... Then you are doing a good job. I have been here many times at different times of the day and no one is ever in the spaces you have blocked off for online shopping. So now someone can't even find parking in the lot. Also, please get more people in your deli department so people are not standing around three deep waiting while somebody has their back turned slicing something for another order that is not being picked up right away. read more

Ok now I have to drop another star. My husband came home with apples with bumps all over them. A sign that these apples are infected. A week ago half of the small tomatoes in a box we got were covered with mold. Geez! Can someone there take a look at the produce! read more

If a serious grocery store opened up near the Alamo Safeway - they would be out of business in six months. The service at Alamo Safeway gets worse every year. First, they should change their name to Pack N (not) Save as getting a bagger to actually pack your groceries is a rare treat that comes around once in a blue moon. The checkers, while pleasant, work at a feverishly "DMV" pace. No sense of urgency at all. The Deli - well, who was behind the great decision to not precut popular items so as to actually move the line quicker? Whoever had that idea should be fired. A trip to the deli will add 15-20 minutes to your shopping....easy. My biggest gripe is with the local management. It doesn't matter what day or time you go shopping, they make sure there are at least 2 fewer checkers than needed. I just returned from shopping there. Sunday 7:30 pm. Took me 10 minutes to pick up a few things (avoided the deli of course) and then I spent literally 15 minutes in the checkout line. One regular checker, one express checker. No help until about 10 minutes and someone else showed up. I took a picture of the line and you would think it was Christmas season...not a Sunday night in May. Asked for GM name and email but everyone feigned ignorance. Shop anywhere else. read more

Safeway - Safeway service - Grocery Near Me - Alamo, California

I'm trying to check out today and all the checker and bag guy did were argue about when he could take his break!!! I finally said "WHAT ABOUT CUSTOMER SERVICE!!!! Worry about the customer right in front of you first." This is a recurring theme . read more

The store is fine the lady working the deli department sandwiches is extremely slow she needs some help.

Thunder Bay Safeway floral department is OUTSTANDING!! We went in for a last minute bouquet and received exceptional service from Paula. She went over and above to create what we needed and did it with a smile! The skill, creativity, patience and price point were more than anyone could expect, especailly with no notice. We really appreciated what she did for us. Highly recommend!!! read more