I brought my car in for a small cracked windshield and worked with Angel, who was very helpful. I made a claim through my insurance, and the repair was applied to my deductible, which made the chip repair free for me. It's not a perfect fix, but it prevents the crack from spreading, which made it completely worth it in my opinion. The repair was paid by insurance, and the process was easy once everything was confirmed. I did have to come twice because my appointment wasn't fully confirmed the first time, so I'd recommend calling ahead if you're unsure. Other than that, service was smooth and professional. I'd definitely recommend. read more

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Actual scam of a place. Told us they could fix a chip, come back 5 mins and they made it worse. Then they said we had to buy a whole new windshield. Such a dumb tactic to get more customers, should be ashamed of that. read more

Came out, told us they didn't have the part and needed to order it and would call us back. Then never called us back and removed us from the system. We called back several times and were lied to multiple times telling us that the part was ordered and on the way. Go somewhere else. read more

The entire team of this store is awesome! Each one on top of their game. My LR4 side window was replaced with an oem part and meticulously done. As an absolute car guy, I personally rate these guys 5 stars all way! read more

They got the job done, but it was more complicated and slow than it needed to be. My car is a 2015 Golf. It's dated, but it's not a Studebaker. Day 1: Made an appointment online for next day appointment. I was quoted $568, but the web site told me I only needed to pay the $500 deductible. When it came time to check out, I only had the option to pay the full $568. Fine. My kid needs the car to get his drivers license and you can't go there with a crack spiraling across the entire windshield. Day 2: They were a no show. No contact. No information. Day 3: I call Safelite customer service. WTF? Oh, they didn't get the right part and have to order it again. I schedule another appointment for day 9. The appointment reminder tells me I have $0.62 due. Whatever. One bright spot was that customer service was very helpful. Day ?: I get an e-mail saying I owe another $700. WTF? I call customer service again (long hold) and, oops, somehow my invoice included an extra part they ordered, but I don't have to pay. What's up with their accounting system? Day 9: Windshield gets replaced, but the tech didn't notice until too late that it had a bad mirror mount. He tapes my mirror to the windshield and I get a text saying they'll fix the issue the next day, if possible. Day 10: I get a text telling me that they will fix the problem on day 16. I call customer service again and they tell me they have to replace the entire windshield (again), but they have to wait for the glue to dry before they can do that. Day 16: They replaced the entire windshield and all is well. I get more receipts showing hundreds of dollars extra but me owing nothing. They need to update their accounting system. I did learn one thing. I was initially upset because the rubber trim on the outside could easily be pushed away and expose the metal. I assumed this meant it wasn't waterproof. My more knowledgeable brother explained to me this isn't how windshields are waterproof any more. It used to be, but now the important seal is the glue holding the glass to the frame around the underside of the edges. The rubber trim is for aesthetics, aerodynamics and noise reduction. So, the end result is not tidy and tight like the original car, but apparently that's what you get with 3rd party glass. I have no idea if this is specific to Safelite. read more

They no longer go to your location in Santa Rosa Ca., so I went to thier location for a chip repair, they barely did anything and charged my insurance company, now there are spidering in the glass, and I was told I need a new windshield, what a scam read more

Safelite AutoGlass - Photo of the blob in the middle of the spidering - Auto Glass Services Near Me - San Rafael, California

I'm still getting phone calls from Safelite! My bank has it on pending because of the merchant. Also the ladies that run the place are rude as hell. I didn't want to leave my debit card with the front end person while I ran errands. So I told the rude lady that I would go pay after my cars window was fixed. I entered the wrong PIN number at first then after the rejection I used my debit card as a credit card. The guy said fine and handed me what I thought was a recipt. I've been getting numerous phone calls that my payments aren't going through, even though my bank has deducted the amount from my account. read more

Very unprofessional Didn't finish the job Had. Take vehicle to another shop Brought vehicle back twice read more

Avoid this Safelite location at all cost. They damaged the shock absorber on the door while replacing the back glass on my car and worse lied about it all the way through. They did not tell me about the damage themselves and when I realized the trunk would not open, they spun a story about the glass damaging the motor in the door & asked me to go to my insurance. After filing a Safelite warranty claim & taking the car to their Oakland shop, they said the glass shards had not been cleaned properly and that was jamming the lock. And the shocks were likely damaged by them not disengaging the shocks before replacing the glass. Truly unprofessional and incompetent behavior. Will be filing complaints with the state Bureau of Automative Repair. read more

DO NOT waste your time or money with this company. They do poor work, and do not stand behind it. So I heard their corny TV jingles, and they must have worked. When I finally needed a new windshield due to a crack - after seven years - in my Jeep Wrangler, I called Safelite. I paid a total of $554 including the OEM replacement glass. Within three days - I kid you not - three days after the repair I had two running cracks in the new windshield over 6 inches in length. They sent a guy to my house who spent 10 minutes arguing with me that these were not their fault. Then they played this little comedy routine, where he took photos sent them to a guy who I overheard on the phone saying "I'm driving. " The other guy was supposed to be his "quality service manager", a.k.a. his buddy, who said he'd looked at the photos that they would not honor their warrantee. As I'm writing this review, I notice that their rating on yelp is a 2.4 with so many negative reviews. I wish I'd looked at Yelp before I had anything to do with them. Learn from my experience and all of the other people that have had a terrible experience with this company and call someone else. Do not get ripped off by Safelite. Corporate, as you read this and all the many other negative reviews, you should think about what your terrible customer service is doing to that snappy brand you spend so much on. read more

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Horrible service. Caused thousands of dollars in damage to my car and refused to take any responsibility.

Guy greeted me outside as I arrived. He was very inviting and welcoming. Inside Jeffrey got right on my paperwork immediately. He explained the cost for dealership and aftermarket glass cost and how it would affect my insurance deductible. The shop is clean. I saw them Covid clean while I watch TV in the lobby. Appointments aren't necessary but I highly recommend one to be sure you get in. It is located near the San Rafael Canal district. There is really a considerable savings in the cost out of pocket from what AAA charges for my deductible and and using Safelite. Safelite saves me hundreds of dollars and they have a lifetime guarantee on the windshield for as long as you own my car as I remember. Great overall customer service. From the people that booked the appointments to my time and date changer, everyone was nice. Be aware no shuttle service. read more

Safelite AutoGlass - Huge shop - Auto Glass Services Near Me - San Rafael, California

Don't let the low scores fool you. I had a great experience with Safelite. I had a broken front window crack on a Tesla. 1. They call you the day before to remind you about your appointment. 2. They gave me a decent time estimate for the completion of the job. 3. Going through insurance, it was way cheaper than going to the Tesla dealership for the replacement. 4. I was given some instructions afterward on how to care for the windshield (no car washes for a couple of days). 5. Windshield was repaired and calibrated. I have not had any problems with it. I made a mistake with scheduling (not their fault), and I double-booked two appointments at two different locations. The manager there knew exactly what to do, and I was refunded my initial payment. I would definitely go to Safelite again and would recommend them to anyone who has a broken window. read more

The "ease" of working through your insurance using Safelite is an illusion, and you will make up for it in other ways. If your dealership won't do replacements (ours doesn't) find some random third party without the facade of institutional competence and file the reimbursement yourself. You will be doing yourself a favor. Three hours after my appointment time (past the point when they said my car would be done) they hadn't so much as touched it. Which happens, sure, but there was zero communication about the delay at any point, which left me stuck in a situation where I couldn't pick up my kids and had to scramble for a transportation and childcare plan b. (All of which was preventable if they had called me at any time to tell me they were running 3+ hours behind!) They're clearly working through things, operations-wise. Not worth your time or sanity to interface with this place. The "we work with your insurance for you!" part was great but, again, at what cost? read more

Just no. They need to shut this place down. I am cancelling my AAA insurance since this is their glass partner and won't cover the actual cost of the repair anyplace else. Safelite is the worst and an example of everything bad about the insurance and auto industries. read more

Safelite lost a part of my car during windshield replacement. They ordered a new part but I had to come back in wasting my time. The second time I tried Safelite, they never showed up for the appointment so I went to a local glass replacement company that was much better. read more

Manager, Vanessa threatened to involve debt collectors when she tried to charge us for something that was already covered by insurance. It was an innocent mix up, however, I would not be leaving this review if she had approached the situation by giving us the benefit of the doubt and worked with us to sort it out. Vanessa, please evaluate the way you speak to people. My advice to you would be to 1)be kind 2) give people the benefit of the doubt 3) peruse further steps when proven that you need to. Everyone else was a joy to work with. read more

Apparently they have NO mobile appts avaialble for three months or better. Further, I received a VM from a live voice asking me to return her call, which I did. The recording on that number stated that all appts have to be handled online and then hung up. Great customer service safelite! read more

Service was quick and repair done. A busy place but folks are friendly. Works well with insurance companies.

Took a week to schedule and when they serviced the car they broke molding on the door and have yet to repair it. Have called and called and called and get the run around. Their automated calling just hangs up and I am left with a gapping hole in my car door for weeks now. Still unresolved. read more

Needed windshield and rear door window for a BMW 750. They let me know the glass was there and to bring the car in. Brought the car in, when I went to pick it up, I was told they had the wrong glass but did replace the windshield. They damaged the speaker in the door changing the door glass and trim piece fell off. After about a month, I was getting several error messages, collision avoidance system, lane departure warning, side collision warning, camera based assistance, all not working. I told the shop about it, they said they would recalibrate, went back and forth on a date and time as a have 3 kids that need rides to and from school. Some time went by, brought the car in, was told it was recalibrated, i asked for certificate, when I got home, realized they just printed the original from the date the windshield was replaced. Kept going in to tell them, the system was giving me error messages, because it is close to impossible to get them to answer the desk phone. Finally went in to ask for all of the note they made, they said they had no note with me informing them the systems are not working. Finally got fed up, went in and told them something must be done. They told me nothing can be done because it's been over a year. Employees never informed me that once the year elapses, I'm S.O.L. Guy at the BMW dealership says this is very common. Would not recommend taking your car there, culture of the company is dishonest, lacking in equipment and expertise to fix a car with sensor/camera technology. read more

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These one star reviews almost scared me off. Wanted to give a well earned five star review. I used Safelite in San Rafael about a year ago before I looked up their reviews and they did a great job. At that time, I scheduled to bring it in because the home service was going to take a couple weeks longer. All went great on a car with rain sensing a windshield. This time I needed to repair a windshield on a more complex car with heating elements, heads up display and rain sensors. I was surprised that I was able to schedule home service within 24 hours. After reading their yelp reviews, I was sure something would go wrong. But it didn't. Safelite showed up to my house on time, with the right windshield and installed it within a couple hours. Highly recommended. read more

Three appointments later and they still haven't arrived with the correct parts. Waiting over 4 weeks for cracked windshield to be replaced. The technicians are nice enough but each one gives a different reason why they don't bring the correct parts with them to fix the windshield. This isn't the first time I've had this issue with them. I guess being a monopoly allows them to to behave like this. read more

Safelite gave me a noon - 4p time frame emailed and texted me reminders several times. And, yet, on the day of the appointment, the service tech never showed. When I called, after waiting for 4 hours, the agent told me the driver got lost and couldn't find my house. They could have emailed or texted if there was an issue, no? No. I'll take my car to the dealership to get my windshield repaired, thanks. More expensive, but at least they don't waste my time. read more

Original installer messed up window so when it was eventually rolled down it never came back up. It has taken over a month for the part and still haven't received it. Super frustrated with the customer service and lack of response. This wouldn't have been a problem if installed correctly the first time read more

Got windshield replaced. When I picked up new windshield was filthy. Covered in dust with suction cup imprints all over, was hard to see out when sun hit it leaving.Inside of dash was covered with dust. Broken plastic in the passenger seat I would assume was from the removal of the old one. Was really surprised at what a mess was left. The repair itself was good but disappointing pick up read more

Go to Reyes autoglass right next door I have been here a few times BUT the last 2 times, they wanted me to wait a week to get the glass and between the glass and installation cost it was triple the cost of Reyes auto glass, that got the glass in 2 hours and the job done in 4 for a third of the price read more

There's a "bad experience", and then there's safelite, the seventh layer of hell. Let me tell you about my two month, 5 appointment long experience with them and how my windshield never got fixed. 1- We made our first appointment with Safelite to do a repair, the technician said we needed a replacement. 2- Second appointment we show up to the Louise location and they say our appointment is on a different day because the glass hasn't arrived yet and they forgot to tell us. 3- Third appointment we are again at Louise location, they say there's an issue with the glass and to come back in a week. 4- Fourth appointment we are again at Louise, and there's STILL an issue with the glass (they're buffing it out?), get rescheduled another week. 5- I called ahead of the appointment to make sure I didn't waste my time transferring car seats/rearranging my schedule again, and they said everything was ready. I decided to wait in the office during the appointment after they said it would only be an hour and WOW did I gain a lot of insight in that time. Of the 6 customers that came in WITH APPOINTMENTS while I waited: -most (4/6) were turned away, several were told they came on the wrong date just like we were, one was told he booked the wrong type of appointment. -receptionists trash talking customers once they left, even saying they'd reschedule them if they were rude -several customers were very frustrated, and had made multiple appointments just like I had, and kept being told to come back (recorded the last two customers after watching it happen over and over because I thought there was NO WAY this was real) -heard the receptionist call a customer to try to get them to cancel, did successfully and cheered with other receptionist saying everyone working could now leave early -after this cancellation, they told another customer they didn't have any appointments available until the following Wednesday At first I thought it was just me having these issues, but after sitting here for 90 minutes, I've realized this company really, really doesn't care. The level of service and communication with customers is severely lacking and I've seen the manager repeatedly being stern with customers trying to put the blame on them when it's clearly a systemic issue. If they were half as committed to actually helping their customers as they were to constantly turning people away or rescheduling them, imagine how much business they would actually have. I was just informed, while sitting here in the office, that the aftermarket windshield they put on my car cannot be calibrated with my front cameras on my car (after assuring on the phone it could be). Now I'm being handed a liability waiver because my entire dash is flashing with warning lights because now my sensors aren't working. My dealership is calling asking what's wrong because they're receiving all the error messages from my vehicle, and they didn't even properly seal the windshield! I am a mom with two kids under five. Two months of trying to get a windshield with this awful company and this is where I ended up. It's entirely unacceptable. AVOID. read more

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My experience with Safelight was mixed: awesome service and people at the actual shop in San Rafael, awful and frustrating experience attempting to communicate with 'corporate' through the 800# which sends you to endless voicemail hell and occasionally connects to a real person who can't help you and puts you back into voicemail hell. That said; the service at the store on Louise Street was excellent; Jacob and Taylor in the office, Jeff the manager were great to work with and my tech, Dewayne, is a master at his job. Great experience after all. I suggest you drive to the shop if you need a new windshield -- save the corporate frustration and deal with the good folks :) read more

This Safelite in San Rafael has great customer service. My windshield was hammered by a loose object on the freeway. Through my insurance, Safelite was able to squeeze me in later that week. I had an early morning appointment, dropped off my car and was told I could go home or wait in the waiting area. It's not a big waiting area but there are a few chairs, a table, and a tv that was playing the new (at the time) Avatar. There's also a fantastic coffee shop down the street, so I chose to stay, picked up a latte nearby, and pulled my laptop out to get some work done. 1.5 hours later my windshield was replaced with a perfect VW branded window. Unfortunately, less than a week later, there was a crack in my new windshield. The Safelite team was so accommodating as I was a bit frantic. They eased my worry and worked to replace my windshield. The team at this Safelite and their service are great. I hope I don't get hit by any more objects flying loose on the freeway, but if I do, I know I'll be back to this location. Thanks! read more

We got rain again!! How are your windshield wipers working? Go in and get them replaced with FREE INSTALLATION and 6 months warranty on them. (Ask for Alex ) read more

Disappointed to see how poorly they operate. 1. replaced windshield without properly securing trim and consequently needing to reorder new trim. This is on top of claiming the orginal trim pieces were supposed to be jutting out...sigh. 2. replaced broken rear passenger window and needed to go back to address loose bracketing. This is on top of receiving an after market window whose top edge appeared to be cut w/ a wavy cutting device...sigh. This required unnecessary time/effort from work to drop off vehicle and get back during business hours to retrieve. read more

The driver blew two stop signs, doesn't signal," speeds to a residential area with kids playing. No respect I would never get a windshield from you guys. read more

Scheduling a windshield replacement with Safelite was easy. Getting Safelite to show up & be honest about why they didn't show up after they said they'd be at my address in 15-20 minutes was impossible. I tried reaching them several times by phone (no answer/vm box full), text and by phone to office (rang for almost 5 minutes w/no answer) to no avail. They claimed they came to my door & knocked - a full pack of lies. Avoid. read more

My friend took her Subaru Outback in to replace the windshield and the car had a dead battery when she retrieved it. Subaru said her battery was fine when she had the car inspected prior to her trip where a rock hit the windshield. Front desk staff though is really pleasant. read more

I cannot recommend Safelite to anyone, and will be letting my insurance know that they should not be sending people here. When I arrived for my appointment, they had the wrong window replacement, despite showing me that the form was correct. They pushed my appointment to the next week, but when I showed up again, they still had no window for me. Frustrating on its own, but in addition to all of that, no apology was ever offered the first or second time they messed up. They were also very uncommunicative, I had to go and push for answers any time I wanted an update. I wish I had read the bad reviews before going here, they could not be more true. read more

I took my car in to have a star fixed in my windshield and it wasn't completely fixed. There was still a line in it. I was told that was the best they could do. They charge more than any other place. I think I paid $125 plus tax. I took a friends brand new Mercedes to the MB dealership to have a star fixed and it was $95. I'm now helping a friend with her windshield. She is paying $175 instead of $380 here. read more

Safelite AutoGlass - Auto Glass Services Near Me - San Rafael, California

scheduled an online appointment for my work truck windshield replacement. I took off work ( no wages) and brought my truck in for my confirmed appointment. I was told that the wrong glass had been ordered. absolute waste of my time, I missed a day of wages for their incompetence. I would rate no stars if I could. NEVER going to use San Rafael safe lite again. read more

Just go to somebody else and save yourself a hassle. I have had 5 appointments just trying to replace my windshield. Two times they failed to properly install the rearview mirror bracket (it fell off) and 3 times they cancelled my appointment "day of." I have spent the last 2 weeks trying to get to get them to resolve it this. They say a manager will call me back but I'm still waiting for that call. Today I tried to call again and got a voicemail saying it was outside business hours (during business hours.) Terrible service terrible quality. Go somewhere else with your business! read more

Scam-o-Rama.... Had a chip looked at. Twice I was told that repairing a chip could cause the windshield to crack. When I asked how often that occurs....the casual answer was...."well, it can happen ". Convinced it was rare...I went ahead and had them repair. And of course..IT CRACKED! The next statement was....WE CAN REPLACE YOUR CRV WINDSHIELD FOR $800+ minus the cost of the chip repair ($164). Do you see the scam?.... "We know this will crack your windshield and hey... now you need to replace your windshield...and we'll replace it." read more