Safelite advertises a lot, so I thought it an obvious choice. But I wanted to find something fast, so I wanted to know if a reservation was easily available. I tried on the web site, but it insisted on taking a ton of personal data before it would just tell me if it could serve me. Some of that data helps it know if they have the part, and that makes sense, but they don't need an email address to say "yes, we can get you in as soon as you need". When it got to asking my insurance data, I drew the line. I don't want my insurance company involved unless they say they have an appointment, so I stopped and decided to call. But by now they had my email and are now doing direct marketing I wish I could stop because I'm not doing business with them ever again. Anyway, I called and the bot on the phone refused to let me talk to a person unless I gave it data that I'd already given once and anyway I was in a hurry. The office was not far, so I decided to chance it since it had told me that the needed parts were in stock. But when I got to the office, they said they took no responsibility for the phone or web stuff, that that was out of their control, and in fact they don't have inventory, no matter what the thing on the web said, and so I would definitely not be able to get an appointment. The guy was nice enough, but the overall organization went in my mind from super-nicely organized (when it first told me it could tell from my VIN number what part it needed) to really bad once I realized how this was slick but really uncoordinated. Now it was later in the day and I'd missed my chance probably on other places and I was starting to feel demoralized. By the way, I also tried putting in my plate number rather than a VIN number, and it told me it was registered to another car. I doubt that. All of these systems seem to ignore the trailing hyphen in plate numbers and prefer to send just the letters, so that probably got the same plate without the hyphen, but I am 100% sure I entered it correctly and the car it thinks it was registered to, it is not. Nor do I think that plate was in anyone else's hands ever, but certainly not for the last 20 years. That was before I gave it the VIN number, so it can't have been confusing that. Anyway, I have nothing good to say about this operation. I ended up going with a competitor and taking a day even farther out than Safelite probably could have gotten just because I was so aggravated with the way they handled things that I didn't want to deal with them. Now I just wish I could force them to erase my info from their direct marketing database. read more

Safelight staff was finally able to complete the windshield and wipers for my car. The staff was very kind, friendly, and communicated well with me. Thank you for your help! read more

They did a great job on my new windshield. It was done in under an hour and the service was really professional.

I recently had a small crack fixed. The tech communicated well;was on time and did a great job.

I arrived 1/2 hour before my appointment and they serviced my vehicle after a short wait. An hour later I left with a brand new, beautifully clear windshield! The employees were super professional and nice to deal with. I initially called a place in Brattleboro and the woman wanted me to drop off my car at 8:30 and pick it up at 5:00! No way! It was well worth the extra 1/2 hour to drive to Keene to Safelite! read more

I've had several windows replaced over the years and Safelite provided outstanding service. They are quick and professional and very accommodating. I wholeheartedly recommend them. read more

They do good work and usually finish quickly but I will say if you have an option not to come in and wait painful in their cold tile waiting room don't. It isn't very enjoyable, there is a tv but you feel bad changing it with the other people waiting and it will feel like a lifetime even if they finish right away so if you have any other options I would say leave and come back. read more

I stopped in to see about getting a crack in my windshield repaired-noticed the crack a couple days ago but no idea what caused it. Upon arrival at the checkin desk I asked about pricing as I was pretty sure it wouldn't be over my deductible. The service tech (wish I had gotten his name) said "let's have a look at it." We went out and I showed him where it was and he showed me that it was tree sap! At this point I'm stunned and feeling pretty silly. This tech was so kind and helpful and reassuring-what a breath of fresh air! He quickly went inside and grabbed his blade and scraped off the sap. He wouldn't accept payment of any kind and continued to reassure me that I am not the only person who has had this happen. As a woman dealing with a vehicle issue, I always feel ill prepared to deal with the vendors but this tech has made me a lifetime customer of Safelite due to his excellent customer service and care. What a relief that my windshield is intact, what a great way to start the weekend, and what stellar service! Thank you, kind Sir, for your assistance today! You are truly appreciated! read more

I tried to talked to a representative to see how much the window woul be and to possibly make an appointment. after three attempts they que dumped me. they had it set up that way. I called som else! read more

Chose this shop over a closer one because of better reviews. The manager, Tom, called me to set things up and he was nice to talk to. My service was on Tue 03/09 for an OEM windshield replacement. Tom called me the Friday prior 03/05 and told me the windshield was in and I was good to go. He said he sent me an email stating I would owe $100 deductible (which we had previously discussed) and an additional $220 for an OEM price difference. Tom said to ignore the extra $220 as insurance would cover the OEM windshield and he hasn't seen it denied. On Tue 03/09 I went to the shop and the rep there told me I owed $320 and the OEM windshield had been denied. I told him I spoke to Tom and it should be all set. The rep said to call my insurance and asked what I wanted to do. I told him I was already here and didnt have much choice so I asked them to do the work. After the work was done, I spoke with Patrick (rep) and told him I was a little upset that no one called me from Fri (03/05) to Tue (03/09) to tell me the claim had been denied. Patrick said he didnt know why I wasnt notified and again told me to call my insurance (which I did) and asked me to do a survey. I asked Patrick to have Tom reach out to me. It is now 03/15 and I have not heard back from anyone. The windshield looks great and I know the price difference itself isnt that fault of Safelite but I should have been notified the OEM claim was denied and should have received a follow up call. read more

This place is great, incredibly efficient and professional. They could teach a class in customer service , I should know because I have. The office is immaculate, there's everything you could want available if you choose to wait. They even had HGTV on. I'd like to say , I can't wait to go back again but having a broken windshield isn't that great. This place is a winner. I appreciate the work that went into creating the great experience Thank you ! read more

Even though they were double booked for my time slot, I was pleased that the chips in my windshield were handled promptly and courteously by the one man running the shop last Saturday. The double booking seems to be a problem due to my insurance company requirements that the appointment be made through their claim website and not by calling Safelite directly. read more

Fast, professional, friendly. Couldn't ask for more. Thanks for the great service Chris!

Satellite AutoGlass replaced my windshield a few weeks ago when I got a crack from a branch that fell on it from a canopy by our house. My experience was really positive and trouble free which, I have to say, is really nice to have. Almost a rarity these days. My insurance agent booked them and they came to my house within a few days. Chris, the tech who did the job, was competent, communicative throughout the job and answered all my questions. Upon completion, he left a number in case anything seemed off. I called them a few weeks later because I noticed the windshield liquid wasn't coming out very well on the left side since the replacement, and a different person swung by that same evening on his way home. It ended up being just a bent in the tubing. It was cold out, but the guy rechecked everything out. I felt like they took good care of my car and me as a customer, and Chris was great. I'd do business with them again. read more

Awesome service! Went in there to get my windshield fixed and they were done within an hour. I recommend this place to anyone

Great service and got a great price which they lowered even more then my initial quote. Best price in the area.

Excellent Customer Service which is rare to find these days. I noticed a pretty extensive crack in my windshield and knew I would be dealing with minus temperatures over the weekend. I drove to the Keene, NH location and they made me a priority. My appointment was scheduled for Monday, but they took me that Friday within the hour. The workmanship was impeccable. Thanks. read more