Dylan provided outstanding service during my Safelite glass replacement appointment. He was professional, and communicated clearly throughout the entire process. He contacted me within the estimated timeframe and thoroughly explained each step of the replacement procedure, ensuring I understood what to expect. His attention to detail and excellent customer service made the experience smooth and stress-free. If I ever need glass repair and/or glass replacement services again, I would be delighted to work with Dylan. Highly recommend! read more

A few weeks ago, my car windshield became cracked while driving on the road via a small rock. Unfortunately, it caused a streak which meant everything had to be replaced. So I decided to get it done quickly instead of wait until it was time for my State inspection in July. Let's see how everything went. I've dealt with Safelife for years and their service has always been great. What's even better is I can use my auto insurance to help cover repairs. With mine, it's just a $0 deductible. And they work with the insurance company as well. So using them was a no brainer. For this appointment, I dropped off my car at the Hampton location for the windshield replacement while I traveled to Virginia Beach. Almost 2 hours later, my car was ready for pickup with no problems. Without insurance, I was looking at spending nearly $800. Thank God mine covered everything with no money spent. Again, thank you Safelife for taking care of my car. It was needed and I'll be sure to use y'all again the next time I need service. Till next time :) read more

Nasty place, needs major update.took them 6 hours to put my windshield in. They had to call someone to get my sensors to activate on my windshield. read more

Here's the facts: I've had 3 windshields replaced here all had to be done on site because of the technology cars have these days with the sensors and cameras installed behind the rear view mirror, a recalibration is necessary. That task cannot be done in your driveway. In any case, each time the receptionist was friendly and had all of my paperwork ready to go. If you decide to wait for your car, be prepared that the waiting room isn't very large. There's a Gender Neutral restroom available and some complimentary coffee. Each time it took about 1 1/2 - 2 hours for the job to be completed. The technicians have been extra professional and ready and willing to answer any questions about the repair/replacement and/or about the warranty. Safelite does great work. Recommended. read more

After making an appointment through Progressive/Safelite representative, I tried calling the location of Safelite that the replacement winshield was being done (Hampton Virginia). It was impossible due to AI handling the call, I wanted to ensure the glass was in stock for my appointment the following day. I ended up having to stop at the shop and speak with a desk clerk and she assured me it was there. 8am the next day I dropped my Jeep wrangler off and was told it would be completed by 10:30. I had arranged a ride back to work and planned on picking my vehicle up at noon....should be done...right? Well I got a call around 10:30 saying they looked all over for my glass but didn't have it. But then said he was calling other locations and would have my vehicle completed in the early afternoon that the job was easy to do. I was back at the shop at 5pm and the desk clerk told me they were out driving my jeep to recalibrate the camera. The shop was 98 degrees inside so I went over to a business next door and killed some time till the tech came back. Went back over to the shop and another clerk approached me and told me she was calling the tech back in because if after over 2 hours of driving around he couldn't calibrate it they would probably have to change out the glass to OEM. So I rescheduled for a week later at my home so I wouldn't have to make arrangements otherwise. So I got a confirmation he'll be here tomorrow, and that I'll have to make arrangements for him to have a wide area for him to work and that if there is inclement weather I would need to have somewhere with coverage to install the glass. So I have to make all the arrangements....why dont they bring a tent to cover their work area, this has been a nightmare from the beginning So in conclusion I just want to say, stay away from safelite!!! They have terrible reviews for install and leaks. If you have Progressive insurance, safelite handles all their claims..but you can arrange service wherever you would like and I woukd highly suggest to read the reviews in your location and pick the best other option, just NOT SAFELITE!! read more

Sometimes it's a good experience but this time with this Company it wasn't. When you schedule a mobile or at home window replacement, what does that mean? It means you don't have time to go into the local location. (Time is money.) But I'm here getting another window installed. New window cracked the night after the installation. Frustration has set it. Mobil appointment was a waste of time. Value is out the window literally. read more

Safelite - A new crack - Auto Glass Services Near Me - Hampton, Virginia

Had an appointment at 1pm for a warranty repair from an installation the previous week, 2 days later the windshield had a stress crack that started at the edge a waited over an hour before they even looked at the vehicle only to tell me that warranty was void because of a chip no anywhere near the stress crack, there was no manager available and the girl at the front I believe her name was miste was so rude and unhelpful then they told me to go to the Williamsburg location because they spoke to the manager and that she was there and might be able to help me since they installed it so I drove the 40 minutes there and the manager wasn't even there. Nowhere in the warranty does it say that a chip will voice the warranty. read more

I will always come here Corey was very knowledgeable , friendly and efficient overall just a great person to have part of your business! Thank you safelite read more

Bad customer service! Had an appointment window today 8am - 1pm (that's 5 hours) and the technician never showed! I called in at 1:15 to try and find out what happened only to be told my technician had an emergency. So, I guess NO ONE could be bothered to contact me to let me know??? Instead I sit around for FIVE HOURS for nothing and then I have to track you down. Then I'm told I would have to reschedule. I can tell you this... the rescheduled appointment better not have a 5 hour window. This is ridiculous!!! read more

Took two months to get my glass put in. Multiple cancellations due to different issues. Don't try to call you can't get ahold of anyone. Worst experience I e had and they think a free pair of wipers is worth all the time I waisted dealing with them. If it wasn't for my insurance asking me to use them I would have moved on to another company. If you have time to waist and don't need to call for any reason this place is for you. Also the closing time are day to day. One day they tell me they are open till 8 the next they are rushing me to come get my truck because they are closing at 5. Would give zero stars read more

The tech, Brandon, was awesome. Very professional and patient with all my questions. He did a great job with a little bit of a difficult situation. Apparently the last windshield I had replaced was installed incorrectly. But he figured it out and got it done. Thanks Brandon. The at home service is definitely a plus. Very convenient. read more

Outstanding, professional, service completed in less than 45 minutes. Joshua was great and explained everything about the cause of the crack in my windshield and how to care for my windshield immediately after replacement. Great location with an excellent team. read more

The service was good. I was surprised they could service my car the next day. They did a good job.

On time / as scheduled, quality job and very kind tech as you would expect. Their website sucks..

From the time my service first started, everything was handled very fast & efficiently and with GREAT customer service I might add. I would also like to acknowledge Ms. Tierra Hines for her outstanding customer service. She answered all of the questions I had, and she really made sure to walk me through the entire process from A to Z. I really appreciated that. read more

Went here after my car failed inspection due to a crack along the drivers side and the technician that fixed my window was able to do so in about 30 minutes. I loved the quick service. I also liked the scheduling online aspect! Would recommend and mention if I knew any one with a crack! It was a tad bit pricey, especially when the crack was caused by those trucks on the road but it was cheaper than my dealership and with the quick and friendly service, the price was worth it! read more

Scheduled appt for windshield replacement. Showed up to appt early and waited an hour after appt time before my car was touched. Then tech gets me to check out the replacement windshield. He pointed out an obvious scratch in the new windshield. I did not want to pay for damaged goods, so I asked them to order another one. The 2nd one was delivered the morning of my 2nd appt. It was damaged as well. The tech said it happens often. Them receiving damaged windshields. It would appear that there is no, or very little quality control measures in Safelite's process. I spoke with other customers only to find out that they were having the same problems. The time I spent dealing with this issue will never be returned to me. I will tell the world not to utilize this place. On a good note - the tech was great but frustrated by this situation. read more

Unreliable, unresponsive, untrustworthy. We had a side window replaced/installed on our SUV and not only was it a horrible job that we had another company fix the mistakes Safelite lied about/ignored for weeks, this location also has the worst customer service imaginable. I hope you never have the pleasure of talking to Tiara. Spend your money wisely somewhere else. read more

It took 4 visit to replace my windshield..1st time,was toldnew windshield was damaged after waiting 2 hours,2nd time was called and told 2nd windshield had arrived ..after waiting 2 hours I was told new windshield had not arrived. .3rd time got windshield installed but couldn't calibrate it due to the outages..I'm here now..my 4th visit smh read more

The Hampton location is top tier. All of the staff were friendly I must say. I didn't have a broken glass but a leak in my trunk. Joshua was very knowledgeable and detailed and explained everything to me during the process. Very pleased, and highly recommended this location. read more

Got zero help since March 4th called customer service who claimed they reached over to district never helped. They seem to ghost you. This has been documented flooded since then and nobody seems to help. Now im getting kick back for invoices. I had the company do line by line to show related damages. My car is now smelly and starting to get moldy. And still has water. I filed my claim through USAA and this has been a horrible experience. I'm never moving forward everyone simply passing the buck to pay for my vehicle detail. Other than that George was a very nice technician fat fixed the faulty install. The rest of my experience has been beyond stressful and my situation has yet to be resolved. What you see in the picture doesn't reflect the amount of water that's below the carpet. read more

Safelite - Faulty install - Auto Glass Services Near Me - Hampton, Virginia

SAFELITE is a great place to go for your auto glass repair needs. The technicians are trained to get the job done right. I am 100% satisfied with the quality of work that was done n my windshield. read more

First let me start off saying that the young ladies working the counter were very nice and professional upon walking in but when it comes to a business and appointments what is the point of having appointments if you don't follow them or use them to get your customers in and out as scheduled. I took my car in for a simple recalibration since they couldn't get it calibrated the first time when I got my new windshield. I ended up sitting there for 1.5 hours after my scheduled appointment time before being seen. I definitely don't recommend going into the shop in but definitely recommend safelights repairs, warranty setup, and having the technician come to you that way it's quick, no hassle, and you and your car are the focus. Also the technician that did the calibration was very nice polite, explained the process, and did an outstanding job. read more

Safelite had someone come to our house to replace our windshield. They came during their 4 hour timeframe and took an hour tops to repair our car. He was professional and called to tell us he was on the way. He was respectful of our property as well. I will always use them. read more

If I could give the company no stars I would. They were suppose to come to my house but they give you a window of 8am - 6pm which is absolutely crazy! I called and they said they would arrive between 3-330 at 430 no one showed up and when I called back they couldn't reach the technician. I had to cancel my appointment and reschedule the next day to go to the shop where I had to stay for almost 2 hours. I have wasted an entire day plus 2 hours another day to get my windshield fix. Will never use them again. read more

My wife had to have windshield glass teplased due to rock from vehicle cracking it. Could not be done mobile due to safelite stating camera has to be adjusted in there shop. When repaired had to wait. Because i cant drive two cars at once lol. 3 house later it was compleat. I did not notice but wife did that new glass had waves on passenger side of new windshield. Now back again on my Saturday morning getting glass replaced again. read more

They did not do all that was required to finish the job. Arrived within the time frame. Installed the windshield quickly. Did not clean up the job site. There is glass all over the inside of the engine compartment. I got several cuts to my arms do my fluid checks. The windshield washers worked well and now the left side doesn't work and the right side just drips. They were asked to reinstall some weather stripping that was on the trim below the windshield and they stated that was not part of the job. I guess when you think you have a monopoly on the glass business you don't worry about the details. We were also not told about a glass disposal fee and a 49.95 road service fee. They also sent me a coupon for a 20.00 off if I make an appointment for service, after I had already booked the appointment and paid for the job in advance. read more

Scheduled windshield repair for 3/4/23. Wasted my entire day and stayed home from work. Received multiple confirmations from Safelite via email and text that my appt was anywhere from 12-6pm. Multiple. I finally called at 5pm and I just got robotic response that my appt was 12-6pm. No one ever showed. It's 4 days later and and I still haven't heard a peep from Safelite. For all of the ads they pay for I am shocked at the lack of professionalism. read more

I tried to call with question about warranty on previously installed windshield. Although I called the local number I was not able to get an answer from the automated answer system. If they will not put a person on the line I will find a business that will. read more

I've had a claim open for over a month and I've been unable to get my windshield replaced. Three times already they have called me 5 minutes before the scheduled appointment to tell me that they don't have my windshield, they don't know when they will, and they'll contact me when they do.... But they never contact me. They knew they didn't have the part the day before, and the morning of yet they wait until I'm already in my car on the way. It's been a complete waste of time trying to go through SafeLite. Now I'm coming up on a due inspection sticker knowing my car won't pass because I need my windshield replaced. I would give 0 stars if I could. Yuck. read more

I wish I could give this business negative stars! After multiple modes on contact (email, text message and phone call) to confirm my first appointment when I showed up I was told that a part didn't come in so my appointment was rescheduled for today. Again I received multiple modes on contact to confirm my appointment, the call center lady who called my yesterday to confirm my appointment even called the location to confirm the part had arrived. So this morning I received yet another call just to find out that my appointment is cancelled because they have not received the windshield. So I explained that the lady who called me yesterday called the location to confirm that all parts were received, only to be told that the call center lady is a LIAR and she never called the location! It all makes sense because when you walk in to the building it's a plexiglass between you and the employees with a small opening that you have to bend down to talk through! I read the reviews before I made the appointment and I still made the appointment, that's on me! Always trust your gut! read more

Literally the worst service ever. They called last week to tell me they didn't have the glass in stock and rescheduled my appointment a week out. I don't understand why they didn't have it in when I made my appointment in advance. Then they rescheduled to the week later. They never called me and never came. I had to call them to ask when they were coming. Who picks up the phone and says just hello? It's so weird. They said they couldn't contact them and shortly assured me they would call me. Didn't call me of course and I got a notice that I had a new appointment. I wasted two days off over 10 hours in total waiting. I cancelled it and went to Danny's Auto Glass. They were super great and even called my insurance company to make it easier. read more

My daughter had a terrific experience this morning with this location. The front desk staff treated her well and explained the process and potential pitfalls of the repair. As others have noted she used the online booking and payments so upon her arrival she acknowledged and had a seat in the waiting area. Anything dealing with car repair or service can always be stressful. But Safelite made her feel comfortable and confident that her glass was well cared for. read more

They installed the first windshield with no issues and it's beautiful. The second, the guy was supposed to be by between noon and 6. He called at 7 and said that "no one was home". Problem being, me and my SO were in the vehicle, facing the driveway. Find out today on the phone that they didn't even have the windshield the day that "no one was home" and rescheduled us to this morning. We'll see if they actually deliver THIS time. Edit: They brought the wrong glass. No new windshield today. read more

The staff was friendly, but upon arrival I was told I was going to be waiting for 1 to 1 1/2 hours (as expected). My car was not ready for almost 3 hours and nobody came out to let me know the status of my car or to apologize about the extended wait. I was also told by others that a windshield replacement is half the price at other companies nearby so I will not be returning if I can help it. They should not have so many reservations that they cannot keep up with them in a timely manner. I was very disappointed. read more

The manager at this location told me he would call me back after I was quoted $400 less for a windshield replacement l. The manager never called me back like he said. The original repair tech was nice and the online support was extremely pleasant. Be careful. read more

I had three appointments with them and the last appointment they never showed and I could not get them on the phone at the local office. Corporate saw my appointment and tried them as well as sent an email to the manager and general manager but no response. I still can't get them on the phone and I have now gotten 2 emails saying sorry we missed you. They did not miss me I was at home the entire morning till 2. My appointment was 8 to 12. Don't go there. It's been 3 weeks and I still don't have a new windshield and the lack of follow up is sad. So now I'm waiting to hear from a different company. read more

Unfortunately, I have an appointment between 8-6. But their page states they close at 5. I've been waiting 3+ hours and still no contact. I hope they can repair the windshield. Update...they arrived about 4 hours into the wait. They called ahead and only took 15 minutes for a successful repair. read more

Got a c shaped crack from an 18 wheeler while on the interstate. Had an appointment the next day through usaa. Patch job wasn't properly done. Still had gaps in the crack. I was told that the only other thing they could do is completely replace the windshield because the patch can't be filled in anymore. Don't go here for a windshield repair read more

Safelite - Car windshield - Auto Glass Services Near Me - Hampton, Virginia

I had a scheduled mobile appointment and the tech no showed. After an hour of trying to get ahold of someone I was told to reschedule the appointment, their excuse, "no manning." I get it but why schedule the appointment or a simple courtesy call but NOTHING. Then, they weren't even willing to help with payment for the inconvenience and bad customer service. Avoid this place. I'll never use safelite again after dealing with this the last 3 hours. read more