I booked my appointment for 9am to get a crack repair on my windshield i sat for 40 mins before…read moregoing up to the desk to let her know i had a doctors appointment at 10:30 and the way time is looking I'm not going to have time. She promised he was finishing up and my service would only take 15-20 mins. So i sat again. 9:58am she says i have bad news your crack is on the tint so we can't service you because it'll melt your tint. Okay cool that makes since, i understand. However i wasn't asked about if u had tint when calling to book the appointment i have zero knowledge on windshield repair so i wouldn't have even guessed to ask that. So i sat for 58 mins past my scheduled appointment time to be told we cant service you anyway. Would not recommend

Had my windshield installed while I was working. Technician called me twice the first call I missed…read moresecond one to let me know he was done. While driving home electrical tape peeled off of the window trim exposing a giant hole in the trim. I called them on my way home to be informed that the Technician tried to tell me and the trim was dry rotten which it is not. There was also cigarette ashes on my dash and rubber shavings everywhere. As someone who oversees a large fleet of vehicles I will remember this transaction and will spread the word to anyone looking for a windshield replacement

Install was great - one of the few shops that actually does older vehicles. They had no issues…read morefilling in rust holes and getting the glass to seal well. Looks great and got all the trim back in place. Bad part is that the technician didn't know how to remove my wiper arms so it caused ~$250 worth of damage from them trying to pry them off instead of using the lock tabs.

They were quickly able to get us in for a windshield crack to help pass inspection! The had…read morecarrying prices based on which windshield we were most interested in

A few weeks ago, my car windshield became cracked while driving on the road via a small rock…read more Unfortunately, it caused a streak which meant everything had to be replaced. So I decided to get it done quickly instead of wait until it was time for my State inspection in July. Let's see how everything went. I've dealt with Safelife for years and their service has always been great. What's even better is I can use my auto insurance to help cover repairs. With mine, it's just a $0 deductible. And they work with the insurance company as well. So using them was a no brainer. For this appointment, I dropped off my car at the Hampton location for the windshield replacement while I traveled to Virginia Beach. Almost 2 hours later, my car was ready for pickup with no problems. Without insurance, I was looking at spending nearly $800. Thank God mine covered everything with no money spent. Again, thank you Safelife for taking care of my car. It was needed and I'll be sure to use y'all again the next time I need service. Till next time :)

Here's the facts: I've had 3 windshields replaced here all had to be done on site because of the…read moretechnology cars have these days with the sensors and cameras installed behind the rear view mirror, a recalibration is necessary. That task cannot be done in your driveway. In any case, each time the receptionist was friendly and had all of my paperwork ready to go. If you decide to wait for your car, be prepared that the waiting room isn't very large. There's a Gender Neutral restroom available and some complimentary coffee. Each time it took about 1 1/2 - 2 hours for the job to be completed. The technicians have been extra professional and ready and willing to answer any questions about the repair/replacement and/or about the warranty. Safelite does great work. Recommended.

Great shop, Great people and Outstanding work thank you guys!! Definitely will return with my other…read morevehicles!

The service at 948 Customs is like none other! They answer the phone when you call to make an…read moreappointment, they answer your questions, and they offer a lifetime warranty on their work. I've taken several vehicles here, two during one visit. I was very impressed with the professionalism of Dee and Vee (not sure how they spell their names). They work well at providing their customers with top quality service. Unlike some other tint jobs I've seen, there are zero bubbles and it looks like the tinting was done at the factory. They work relatively fast - I waited a little over an hour. I really like how they drive your vehicle around when they're finish - class act!!! Call them to make an appointment today!!

They swiftly replaced my windshield and at a good price. They reprogrammed the sensors as well.read more

Had a round glass made for top of a table. It turned out great and even carried the side table out…read morefor me. Cost was great and I was very happy.

I needed new rear cab glass installed in my 2004 Silverado truck. I stopped by the Chevy dealer in…read moreDenbigh NN and they recommended the local Novus Glass dealer. I'm glad they pointed me in their direction as I now have a new solid glass installed instead of the old slider glass that was also leaking into the back area of the cab. The technician called me to say he was on his way and once he started was completed within 1 hour. Very professional service he performed throughout the job. He also informed me this business was owned by his family. I spoke with his sister initially making the appointment and she too was very polite and helpful. My thanks to this small business plus mom and dad should be very proud of these two's work ethics.

I would like to thanks Novus for the installation of my door glass, very professional, friendly…read morereceptionist and a very clean lobby. Great job to the technician.

Buyer Beware! First I came in inquired about the price for time special I seen online the guy took…read moremy car back and after 30 mins he came back in I asked if he got the pricing because I was possibly going to get front window done . He said he did not hear anything from his manager he is not answering! I came to get my tint done and I was not happy with the outcome I stated something and I was told to wait a week to see if bubbles and watermarks would go away . It did not go away so I called and I was able to bring it in, I was a bit annoyed because this was time I had to work but it's getting fixed . Fast forward to me wiping my BRAND NEW CAR down that had been garage kept I noticed some missing paint on my passenger side door . I called and asked to speak with manager explained my door he immediately starts denying it , he stayed " how could I know it happen here, I don't think my guts dented your car ! Do you have pictures ? I said I can send them and it's not a debt it appears my door was opened and hit something ! He then said he didn't want pics he have to see it and the. He proceeded to tell me it takes 30 days for tint to smooth out so I didn't need to come in like I did. Hmmm I stated I was going to wait for my husband to come up there . As soon as we got there he is stating the techs do not touch my doors , then there's nothing in the shop to hit it on" I asked him to pull the camera on the ssh and time I was here on a Friday a walk in there were other cars in the shop. Mind you I didn't think it was going to explode the way it did accidents happen but I gave tracking and cameras on my car and home showing I haven't went anywhere since I left that shop! I have two cars !! He then asked me if I saw it happen ? Did I have pictures of my car before I came ? Yes I do cause I came from the lot then here home then a week later back to this shop and home . I told my husband upon him opening the door I noticed some black tint peeling in corner this MANAGER goes to the door says WHAT? Where? I point to it he then peels it off throws it on the ground and rolls his eyes at me . Sir I paid 460 n I had to come back and now my car is missing paint and you have an attitude. He then continues to question me but I gave my proof but pull your cameras up he then said " why I need to do that for? At this point I'm over it he is a sassy lil Man he is very rude and passive aggressive so I returned that energy. He agreed to fix my car and get bin number and correct paint. This man has not returned a single call to my husband and now I will be going to the dealer and getting it done and taking his sassy arse to small claims! Lifetime warranty is not worth a business owner who was not there any of the two days to tell Me about my car . Karma is something so to the better s to the ladies do not waste your time with the overpriced products, the crap Customer service and the lack of accountability this so called manager has.something so simple will now be publicized and handled in court for any consumer to read about !!

Beware don't go!!!! I had my 2023Mach e windows tinted where there literally looks like a booger…read morewas stuck in the tint. Company didn't bother to pull the object or dust or whatever it was before tinting. And as we walked around, I pointed out the flaws and they said well I can come back to resent the windows. Why would I do that if they just taking their time the first time? Did the job properly? Now I got my 2026 Tesla and got the windows tinted, which actually came out better than the electric Mustang . I one in my car to stand out so I got a beautiful color with PPF because are known for thin paint. Almost $5000 later and five days without a car. I did the walk around show them the bubbles on the bumper and other blemishes. They told me to wait a week for it to settle. It's been two weeks and the wrap is literally peeling off the back of my trunk. The cat was so serrated that it's starting to lift and as it uplifted, I noticed. They had scratched my car razor and three different places. I will be going in on 17 July at 0 9:30 in the morning to request my refund due to the negligence to my car and the damage they had done while claiming their professional and wrapping vehicles. Love the color love the responsibility is zero and no one takes responsibility

Had back window of van retinted. Fast service at a great price. 100 percent recommend!read more

I have been there 2 times and still can't get a decent tint installed, have air bubbles and marks…read moreand streaks