I called before their stated hours hoping I could leave a message and they answered the phone. I…read morewas able to schedule an appointment for the same day and they were actually out in less than 2 hours. They charged half of what I was quoted at another national company and the quality of service was great. The technician was friendly and did a great job. I highly recommend them.

Darrell is Not honest. I was quoted $73 before the job was completed. When Darrell arrived to…read morerepair my windshield he gave me a quote of $92.00 because of the additional crack. I sent 2 pictures of the cracks prior to the service and he quoted me $73.00. I didn't know it was a tip for the service because the information was not provided to me. He included a $73.15 tip for the service. because he left the invoice in my car. That wasn't told to me either. I paid the $146.09 but I will NEVER use this company again. Darrell should have been HONEST and provided a breakdown of his services. The experience was horrible.

I would like to thanks Novus for the installation of my door glass, very professional, friendly…read morereceptionist and a very clean lobby. Great job to the technician.

Got my windshield installed today. Work was quick, clean and professional! Now to check how the…read morewindshield does on my daily drive but so far so good.

They were quick to fix my window! I so appreciated the quick service, they were able to schedule me…read morejust a couple days out which was a blessing. I dropped my car off and walked to Sunrise Breakfast Shoppe. A few minutes after I finished my breakfast I received the call that it was ready for pickup. I couldn't tell my side window was ever broken. Months later and it still works perfectly. I really wish they did small windshield repairs too -- I have a few chips that I wanted done at the same time but they don't offer the service.

I absolutely HATED this entire experience. This was by far the worst experience I've ever had with…read morea business!! What made it so bad wasn't simply that it took nearly FIVE MONTHS to get the windshield replaced. It was how Coastal Glass handled the entire process and how I was treated as a customer. They were rude and unprofessional! I have a Corvette Grand Sport and specifically wanted an OEM GM windshield. I originally started the claim with another glass company, but the OEM authorization became tied up in delays. Coastal told me they could obtain the OEM glass through my existing insurance claim without me having to pay anything out of pocket, so I moved the job to them. At the time, I thought I had finally found the right company. I was wrong. When Coastal first told me my OEM windshield had arrived, I drove approximately 20 miles to their shop. Because of the type of car I own and how long I had already waited, I wanted to see the windshield and inspect my car before the work began. Instead of making me feel comfortable about entrusting my vehicle to them, the owner Kate seemed irritated that I wanted to take pictures of my own car and see the glass before installation. They eventually brought the windshield out, and then discovered there was a defect and couldn't install it. I had made the trip for nothing. After that experience, I made what I thought was an extremely reasonable request: please fully inspect the next windshield before calling me to drive all the way back to the shop. Kate's reaction to that request was astonishing. She became upset about me questioning their process and actually told me that she didn't want my business and that I should find another installer. I had already been waiting months at that point and did not want to start this insurance/OEM process all over again with another company, so I had to swallow my frustration and try to smooth things over just so I could finally get this nightmare over with. Weeks later, I was called back because another windshield had arrived. I drove there again, inspected the glass again, and this time one of their own technicians identified another defect. Once again, no installation. Once again, another windshield had to be ordered. At that point I was furious, but considering my previous interaction with Kate, and how fragile it seems she is when it comes to a customer who asks questions, I didn't even feel comfortable expressing my frustration because I was concerned that she would refuse the job altogether. Finally, another OEM windshield arrived and was installed on August 27. But they didn't even tape the glass down. I have not had any issues as of 4 days later But getting the final result does not erase the experience. As A customer--particularly one entrusting a company with a vehicle they care deeply about--I should be able to ask questions, photograph my own vehicle, inspect a replacement part before installation, and ask that a replacement part be checked before making another unnecessary trip without being made to feel like a nuisance. I never expected Coastal to control manufacturer defects or backorders. But I did expect them to set realistic expectations and have some knowledge. Also, I expected communication, organization, professionalism and some understanding of why a customer would become concerned after repeated problems. Instead, I often felt like my questions were an inconvenience to them. And Having the owner actually tell me she didn't want my business was what did it for me! This company doesn't understand customer appreciation. So in summary Five months, Multiple OEM windshields, Multiple unnecessary trips. An owner who told me she didn't want my business. And a customer who ultimately felt like he had to stop asking questions just to make sure the company would finish the job. That's why, despite eventually receiving the windshield I wanted, I cannot recommend Coastal Glass. The problem wasn't simply what went wrong. It was how they treated me when things went wrong. They didn't seem concerned, prepared or knowledgeable as to WHY this was happening. and they were VERY unprofessional in handling it !This is by far the WORST business I've ever dealt with

Don't know if I've ever left a Yelp review before...but this calls for it. This place is great…read more Been here twice now to replace my passenger side, front window glass. (Can Norfolk thieves pls give me a break. Didn't even have anything to take.) First visit here was back in December 2022, someone smashed my glass around Christmas & this place was able to replace it within two days! There was still some glass left in the door, but I didn't mind all that much, just wanted it fixed. Receptionists are always beyond helpful & pleasant. Decent price, compared to Safelite. Had the glass repaired today, Steve drove out to me to replace, which I don't think they consistently offer, probably depends on staffing. Steve has such a heart of gold. Such a sweet guy, made sure to vacuum up every last bit of glass, even in the cup holders & air vents. (No more rattling when I shut the door lol.) Doing all that work, in the sun no less, & with a good attitude the whole time. Whatever y'all paying Steve ain't enough, give this man a raise

In April, Portsmouth Glass did a wonderful job replacing my cracked windshield. In June I had them…read moreat my home to replace a double pane window that had leaked and fogged. They had contacted me earlier in the day to let me know about what time they would be here; then called again to let me know when they were on the way. They showed up as scheduled and proceeded to lay down tarp to protect my floor. They completed the job efficiently and left no mess. I am so pleased I can once again see out my picture window. I have had a delightful experience with the in-shop young lady as well. I will be a return customer if I ever need glass repair again. Oh, and by the way, Portsmouth Glass charged a very reasonable amount compared to another provider I had contacted who couldn't bother to come look at the window and do measurements, yet emailed a ridiculous cost for the job. The other provider clearly did not want my business. I'm very happy with Portsmouth Glass!

Made an appointment on a late Sunday night and they were able to come to my apartment complex and…read morefix my windshield that Monday afternoon. They were quick and efficient. Instead of paying $900 out of pocket at Safelite, Glass America charged me $415 out of pocket!

A dirt/rock wind storm broke the side window on my husband's car. We drove past Glass America…read moreafter going to the farmer's market down the street, so we called them when we got home. Their price quote was more than what another company was charging, but Glass America comes to you, so we scheduled an appointment. I was given a time frame appointment window and the technician called only half an hour into the 3 hour time frame. He promptly arrived at our meeting spot since he can't get on base. He was very friendly, professional and provided awesome customer service. He completely the job in the time frame mentioned and I was on my way. When my husband picked up his car, he told me that the technician even vacuumed out all the broken glass off his backseat! Would definitely recommend this company!

Tint World did an excellent job providing a medical tint on all windows including windshield…read more I 100% recommend their services.

This company is fantastic! they were very quick and the quality was wonderful. I was in and out in…read morean hour.

These guys are incredible. Showed up 30 minutes early, knocked it out in an extremely professional…read moremanner. Awesome customer service.

Very good service and very professional. They were thorough and did a great job on my windshield.read more

They always did good job, super technical, super nice, super great. I highly recommend this place…read more They are excellent

This business was recommended by my insurance company to replace my broken windshield. We scheduled…read morethe repair twice only to have rain prevent the repair. When I suggested that I needed to find somewhere else who could repair my car inside a garage one of the owners, Derrick, told me about a service they offered at no extra charge. They would come get my car, drive it in, do the repair, and bring it back. They did an exceptional job! The repair was well done, guaranteed against leakage, and they put gas back in my car because their shop was about 30 miles from me. Extremely knowledgeable and friendly service. Would highly recommend!