Darrell is Not honest. I was quoted $73 before the job was completed. When Darrell arrived to…read morerepair my windshield he gave me a quote of $92.00 because of the additional crack. I sent 2 pictures of the cracks prior to the service and he quoted me $73.00. I didn't know it was a tip for the service because the information was not provided to me. He included a $73.15 tip for the service. because he left the invoice in my car. That wasn't told to me either. I paid the $146.09 but I will NEVER use this company again. Darrell should have been HONEST and provided a breakdown of his services. The experience was horrible.

Great quality service along with best pricing in Tidewater. They recalibrated my LKAS system and it…read morewas all great. Highly recommend!

Our windshield replacement went flawlessly. Josh was very communicative and completed the job…read moreprofessionally. Hampton Roads Autoglass provided us the best price. We are extremely pleased with the service we received and would highly recommend this business.

Hampton Roads Autoglass was very responsive, had the best pricing, arrived as scheduled, completed…read morethe job in less than an hour, and did great work. Highly recommended.

These guys are incredible. Showed up 30 minutes early, knocked it out in an extremely professional…read moremanner. Awesome customer service.

Very good service and very professional. They were thorough and did a great job on my windshield.read more

these guys did a great job for a great price. I would definitely recommend using them. They were…read morealso flexible with my schedule.

Safelite is what my car insurance used. I still hear a rattle in my windshield even after they test…read moredrove it. I may call them back and have them look at it again.

I'm not happy with this Safelite location…read more Through my insurance, I was scheduled to take my car in for window replacement on Saturday, 4/4/26. I dropped off my ride and my keys at roughly 8:30a with the guarantee and expectation that this service would be completed by 5:00p. The tech who worked on my car, Benjamin, called me around 3:30p to confirm that my car would be ready. In turn, I made arrangements to be dropped off at the Safelite Greenbrier location to await completion and then drive home. I arrived a little past 4:30p. I checked in with the lady at the front desk and waited in the lobby. I waited past their posted closing time (5:00p) and didn't hear anything until Benjamin came to get me just before 6:00p. He gave me my keys, and while we were walking to my car he quietly said, "I have some bad news." Of course, a window switch broke while he was working on my car and he wasn't able to immediately repair it or replace it. I waited roughly 90 minutes on site, when I could've been at home, to receive a broken promise. Service wasn't completed as guaranteed and I lost personal time in their lobby awaiting an incomplete job. Benjamin stated he/they would have the replacement part sent in (he quoted a turnaround time of 3-4 days, then they will install that part free of charge (an appointment wouldn't be scheduled until the part arrived). That means I have to take more time out to either bring my car back in, or Safelite can come to me (this option wasn't available when the part finally arrived). Either way, I'm still driving around (with basically a hole in my car) for longer than I planned. To add insult to injury, I received a text on Monday (4/6/26) morning stating the service was completed. Since I was already leaving for work, I immediately drove to the Safelite Greenbrier to follow up & confirm they are actively working to resolve the matter. I spoke with a manager, Lucas, who assured me they will order the part & get me scheduled as soon as possible. He provided me his personal cell phone number in case I have further questions/issues. So this is a mess. Safelite, after nearly 2 weeks (and multiple visits to Safelite Greenbrier to follow up), finally finished servicing my car on Friday, 4/17. I'll give them points for knocking this second service out (I dropped off the whip at 7:30a, they were done by 9:00a), but I was essentially left with a hole in my car for nearly a half-month; the hole just taunting someone to break-in again. What's worse, I didn't actually receive an apology from Safelite Greenbrier. Apologies were given to me via Safelite's customer service line (and my insurer), but that's only because I called to complain. I shouldn't have to chase businesses to obtain status updates for an issue that was created via the business (Safelite Greenbrier admittedly stated they were at fault). For 2 weeks, I visited them, called Safelite corporate, and called my insurer just to stay in the loop and hopefully expedite this process. Instead, I felt ignored and placed at the back of the line. Hopefully my car won't suffer another shattered window so that I won't have to opt for Safelite in Greenbrier. Since my insurance works directly with them, in the future I'll use another location, despite the Safelite Greenbrier's close proximity to my office. JV

Went here this Saturday i wont recommend this place small details for me makes a huge impact i…read moreshould have went with my instinct and removed it before going to this place but i am so busy and did not able too remember to do it. What happened is they did not remove my microphone which it was attached to the radio hoping i thought they just tucked it in where it was before as soon as i inspect it where it used to be attached to the corner of the glass notice that they cut it so basically they destroy my property they could have just called me in the waiting room and could have just pulled it off easy instead of them cutting it and Now i don't have a microphone on my car monitor to answer people pretty disappointing. Plus i can agree with the others that left negative review about them leaving your car with glass shards and dirt is true i don't mind it but beware.

My wife's windshield had a crack at least a foot in length and getting longer. So I started to get…read moremultiple quotes over the phone. After calling around to 7 different businesses I found this one to be the best bet. It had numerous good reviews on Google and Yelp. Not the cheapest but not the most out of all the businesses but it is fairly priced and they have a lifetime warranty on the glass. Friendly staff when I dropped off the car. It took them around an hour and a half for them to replace the windshield and they do quality work. Overall, I would highly recommend this business. Good luck!

They would not send someone out to look at the problem with my window. I had to email a photo to…read morethem and was given a quote based on the photo -- a ridiculous amount that let me know they were not interested in doing this job.

Ordered custom made glass showers. Due to the pandemic, everything was slow not their fault. I was…read moreupdated regularly on the status. Very professional from start to finished. Highly recommending this company.

I had the unfortunate luck of a small rock shattering the rear window on my '15 Mazda MX-5. Called…read moreand spoke to Lee late on a Friday. He was kind enough to spend a bit of time to discuss circumstances and advised, he'd have Raven follow-up with me on Monday. After everything was coordinated, I dropped off my car of with Lee explaining the job isn't simple/easy but he and his son, Chris would take good care of my it. He even gave me a lift home as I have no family to help me out. Lee, Chris, Raven kept me up to date as the job progressed which I greatly appreciated. Picked up my car and everything looked and worked perfectly! I knew upon speaking with Lee the first time, that he has a great deal of knowledge & experience and I had no hesitation in having him & Chris replacing the window. They stuck to the original repair quote eventhough, it took more time to get the job done with precision. They truly possess a wealth of experience and the entire staff is a credit to the profession and the community! Thanks for everything!!!

Writing this review after almost a year after receiving this repair on my truck sunroof. I can…read moretruly say the service was top quality and worth ever cent! The tech and service team were, very knowledgeable and they provide superb service. I can't say that about anyone else in the Hampton Roads area.