Our windshield replacement went flawlessly. Josh was very communicative and completed the job…read moreprofessionally. Hampton Roads Autoglass provided us the best price. We are extremely pleased with the service we received and would highly recommend this business.

Hampton Roads Autoglass was very responsive, had the best pricing, arrived as scheduled, completed…read morethe job in less than an hour, and did great work. Highly recommended.

These guys are incredible. Showed up 30 minutes early, knocked it out in an extremely professional…read moremanner. Awesome customer service.

Very good service and very professional. They were thorough and did a great job on my windshield.read more

these guys did a great job for a great price. I would definitely recommend using them. They were…read morealso flexible with my schedule.

Absolutely the worst windshield store in the local Chesapeake area. On TWO different vehicles (2-3…read moremonths apart) that i unfortunately had to have windshields completely replaced, this subpar establishment completely waisted my time with 4 pointless appointments. I booked 4 different appointments (2) mobile to be done in my driveway and (2) in shop and all of them resulted in them no being able to complete the replacement because "their manager" didn't conduct the correct inventory resulting in them not having my windshield!!! I took (3) different days off from work to have this done and not even an apology was given, simply let use reschedule you... The last two appointments I even doubled checked to ensure they had my specific windshield and the manager responded "Yes sir, we book appointment with the VIN so we have your windshield on site".... Save your time and simply book at ANY other windshield shop not named Safelite because they will waste your time 100%. To top it off, when I picked up my vehicle today (June 12, 2026) they left my vehicle unlocked! Like this place can't get any less professional. Be smarter than me and go elsewhere. I used my progressive insurance which they recommend Safelite but you can pick your own windshield place so I HIGHLY recommended you avoid safelite.

I'm not happy with this Safelite location…read more Through my insurance, I was scheduled to take my car in for window replacement on Saturday, 4/4/26. I dropped off my ride and my keys at roughly 8:30a with the guarantee and expectation that this service would be completed by 5:00p. The tech who worked on my car, Benjamin, called me around 3:30p to confirm that my car would be ready. In turn, I made arrangements to be dropped off at the Safelite Greenbrier location to await completion and then drive home. I arrived a little past 4:30p. I checked in with the lady at the front desk and waited in the lobby. I waited past their posted closing time (5:00p) and didn't hear anything until Benjamin came to get me just before 6:00p. He gave me my keys, and while we were walking to my car he quietly said, "I have some bad news." Of course, a window switch broke while he was working on my car and he wasn't able to immediately repair it or replace it. I waited roughly 90 minutes on site, when I could've been at home, to receive a broken promise. Service wasn't completed as guaranteed and I lost personal time in their lobby awaiting an incomplete job. Benjamin stated he/they would have the replacement part sent in (he quoted a turnaround time of 3-4 days, then they will install that part free of charge (an appointment wouldn't be scheduled until the part arrived). That means I have to take more time out to either bring my car back in, or Safelite can come to me (this option wasn't available when the part finally arrived). Either way, I'm still driving around (with basically a hole in my car) for longer than I planned. To add insult to injury, I received a text on Monday (4/6/26) morning stating the service was completed. Since I was already leaving for work, I immediately drove to the Safelite Greenbrier to follow up & confirm they are actively working to resolve the matter. I spoke with a manager, Lucas, who assured me they will order the part & get me scheduled as soon as possible. He provided me his personal cell phone number in case I have further questions/issues. So this is a mess. Safelite, after nearly 2 weeks (and multiple visits to Safelite Greenbrier to follow up), finally finished servicing my car on Friday, 4/17. I'll give them points for knocking this second service out (I dropped off the whip at 7:30a, they were done by 9:00a), but I was essentially left with a hole in my car for nearly a half-month; the hole just taunting someone to break-in again. What's worse, I didn't actually receive an apology from Safelite Greenbrier. Apologies were given to me via Safelite's customer service line (and my insurer), but that's only because I called to complain. I shouldn't have to chase businesses to obtain status updates for an issue that was created via the business (Safelite Greenbrier admittedly stated they were at fault). For 2 weeks, I visited them, called Safelite corporate, and called my insurer just to stay in the loop and hopefully expedite this process. Instead, I felt ignored and placed at the back of the line. Hopefully my car won't suffer another shattered window so that I won't have to opt for Safelite in Greenbrier. Since my insurance works directly with them, in the future I'll use another location, despite the Safelite Greenbrier's close proximity to my office. JV

Daniel was a down-to-earth man and super nice. He fixed my broken right mirror. Steven helped…read moreensure it was fully integrated with the control system so I could adjust my passenger mirror from the control system. The price was fair to above average, though it's a business, and you can expect a good business with this quality of service to make its income. Thank you, Daniel and Steven. Stay blessed.

My entire rear windshield got smashed on 06/16/26 and other shops had appointment availability…read morewithin the next week or two. So, I check this place out and I was surprised to see that they had an appointment open for me in two days! I was a bit skeptical but I needed my rear windshield replaced asap. Thankfully, making the call for the quoting and appointment was straightforward and brief. Larry was my technician on 06/18/26 and he was swift with the job! Just like the call-- straightforward, polite, and brief conversation. At the end, pricing was fair in my opinion. I have a 2019 Toyota Corolla Hatchback and the rear windshield is marketed at $260. So, including the remove and install and the materials required for the job, the total I paid at the end was $335!

They would not send someone out to look at the problem with my window. I had to email a photo to…read morethem and was given a quote based on the photo -- a ridiculous amount that let me know they were not interested in doing this job.

Ordered custom made glass showers. Due to the pandemic, everything was slow not their fault. I was…read moreupdated regularly on the status. Very professional from start to finished. Highly recommending this company.